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Grand Palladium White Sand Resort & Spa

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Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,138 Reviews from our TripAdvisor Community

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Burlington, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hello! I am going to keep this one pretty short and any questions you have I will be more then happy to answer! My boyfriend and I stayed at The Grand Palladium White Sands, from January 15 to January 22. This was our 3rd all-inclusive but first visit to the Palladium. I must say, I think I found my lifetime... More 

Helpful?
5 Thank Michelle E
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Michelle E First of all, I would like to thank you by choosing Grand Palladium Resort & Spa, as the preferred option to spend your recent holidays as well as, by the time you’ve taken to let us know about your experience. We attach a great value to your comments and they are always taken with our maximum interest.... More 

Lac du Bonnet, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Lots to do, lots to see, lots of staff to take care of everyone. The only thing I would have a problem was the food was very salty, but I asked for my meals to have no salt and they had no problem with that.

Helpful?
Thank 123Ronni
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest First of all, I thank you for choosing the Grand Palladium Riviera Resort & Spa, as well as for your time to let us know about your stay. We are glad that the issue related to their food and salt has been good development, you are the most important to us and we always strive to every detail... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

1. Beach is cleaned and dredged daily however it is very very rocky- I think that's part of the natural terrain so not a big deal. 2. Pools- very nice. Clean. Water was very cold but refreshing. 3. Shopping - everything is negotiable but bring cash as the vendors do not take anything but. Also make sure to double check... More 

Helpful?
1 Thank Cara A
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear traveler, First of all, allow us to apologize for any less than favorable experience you may have had while staying with us. Complete guest satisfaction is our ultimate goal and we regret hearing that we failed to meet your expectations. We have taken careful note of your feedback regarding your comments and can assure you that the necessary steps... More 

New Canton, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Save you money folks! We got there and the staff was very nice and checked us in right away however the first room we were put in had a snake in the bathroom that went down the whirlpool tub drain so they moved us right away however the first morning I woke up with bites on my legs which i... More 

Helpful?
3 Thank Lisa S
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Lisa S, Thank you very much for taking the time to share with us your review as your feedback is important to us. We have read your review thoroughly and would like to start by apologizing for all the unfavorable expierence you had. We always strive to exceed our guest's expectations so we were quite disappointed that we fell... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Good for a family. We took our 8 month old. Lots of kids there.nice beach. Good food. Like Nachos? I do. The right amount to tip was always in question. Because some of the service is better the rest.

Helpful?
Thank DARL P
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear DARL P Thank you for your comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we offer. Our commitment is to provide the best service and attention at all times for all members of the family. Thanks again and please do not hesitate to contact us for... More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Went to Grand Palladium White Sands the week of Jan 17th, 2016. Lots of wildlife too see due to the fact that there is allot of jungle in this resort (mangroves). Loved the Monday night dance after the fire show at the salt water pool. The beach dinner was wonderful. Buffet was just OK, food was good but they don't... More 

Helpful?
Thank Boisgai
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Boisgai We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations. We strive to make every guests vacation one that they will remember as their best vacation ever. Thanks again and... More 

Kelowna, Canada
1 review
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the resort for 10 nights. This was our very first vacation, we were renewing our vows for our 20 the wedding anniversary. We were very pleased with the resort! Lots to offer, lots of walking, we didn't like taking the trolleys as we liked getting the exercise on resort. The staff were very hard working and pleasant.... More 

Helpful?
Thank happytravel16
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear guest Thank you for your comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, With respect to the details on your stay, I would like to apologize and thank you and all information helps us to improve our service and facilities, we hope this situation dont... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Great visit. First time there but from the moment you walk in you are treated like a VIP. The food at the buffets were great and fresh daily. Highly recommend the sea side seafood dinner at 730pm.. the Japanese dinner show is tasty and decent show. Lots of wild life all around, lots of places to just "get lost" and... More 

Helpful?
Thank Heath H
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Heath H, First of all I would like to extend you our gratitude for choosing the Grand Palladium White Sand Resort & Spa as the place to spend your recent holidays. It was a pleasure to welcome you and we are delighted to read you were treated as you deserve, this is the reason we daily make our best... More 

stoney creek, on
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent resort, however, bring your walking shoes because this resort is far from elderly, disabled or kid-friendly. The resort is HUGE, and it's actually 4/5 resorts on one property. We found that most of the great food and shows were either at the Riveria or the Colonial hotels. If you have kids, you should stay at the Colonial hotel because... More 

Helpful?
2 Thank diane e
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Diane, On behalf of the Grand Palladium White Sand Resort & Spa, I would like to express my gratitude for having decided to express your comments to future visitors. All your comments are very important for us and are taken with our maximum interest. We are delighted to learn that your expectations were mostly met and had an excellent... More 

Brampton (Toronto), Ontario, CANADA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Husband, Bob, and I here Jan. 2013 and Jan. 2015 and love, love, loved it. Mainly stayed at Adult Pool with our fellow travellers, Don and Sylvia. Not that crazy about a la carte restaurants...the buffet was our favourite. Huge buffet with a vast variety of salads, cook stations, desserts, wine etc. Breakfast was my favourite...love those Churros! We (2... More 

Helpful?
3 Thank VallartaCat
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Candace, First of all I would like to extend you our gratitude for having selected again the Grand Palladium White Sand Resort & Spa as the place to spend your recent holidays. We are delighted to read that your expectation were also met in your our second stay and also thank you for your sincere feedback about our services... More 

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