We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Akumal hotels

Grand Palladium White Sand Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Hotel amenities
Save Saved
You added Grand Palladium White Sand Resort & Spa to your Saves list
Grand Palladium White Sand Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
79%
Ranked #14 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed 4 days ago
Panda168 Toronto, Ontario, Canada
Write a Review

1,573 reviews from our community

Traveler rating
    783
    452
    209
    83
    46
See reviews for
500
704
13
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Birmingham, England
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Now, in spite of the five star rating, I knew before I went that it would be truly a five star experience but I thought it would be very good. In fairness, the hotel is ok, just ok...not poor as a two star rating indicates, but not good enough to be worthy of a three star rating. I'll star with... More

Was this review helpful? Yes 7
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear UndamagedPanda, Thank you for taking time to give us your feedback about your last holidays in the Grand Palladium Resort & Spa. All comments are very important for us to improve our service and facilities every day. Concerning the perception about the food, I just would like to explain that our aim is to fulfill the expectations of a... More

Toronto, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you’ve never gone to Mexico or if you’ve never been to the Palladium, you should know a few important facts before you head to this fabulous destination. First, the hotel is situated in a rain forest surrounded by lush vegetation and includes a breath-taking beach with an infinity pool. Bring insect repellant or you’ll be bitten by the mosquitos.... More

Was this review helpful? Yes 11
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Panda168, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay, and... More

1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If you stay at white sands make sure you take plenty of American money because none of the ATM's work and when you have to use the Mexican ATM the front desk will not exchange your money for US dollars. We had a couple try and use the ATM before us and it never gave them their cash and the... More

Was this review helpful? Yes 13
Montreal, Canada
1 review
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have just come back from the Grand Palladium White Sand. It was a horrible stay. let's start from the beginning. 1- When we got there, we did the check in and then were left on our own. We didn't know what to do or where to go. We were starving and couldn't find the restaurant. NOBODY was there to... More

Was this review helpful? Yes 21
Antonio P, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear tongiu, We deeply regret the very negative impression you had about your stay with us, since one of our purposes as a hotel chain, is to exceed the expectations of our guests, always committed to reaching excellent standards in our services and providing the highest quality and of course, ensure that our guests have an outstanding experience in every... More

1 review
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Family stayed at White Sands in Riviera Maya and on 2nd day moved to a different room. Unfortunately a small item of high value mistakenly got left behind. When issue was brought up to staff and asked if it was found, no mention of the article was mentioned and denied being found. My self, and my spouse both discussed with... More

Was this review helpful? Yes 13
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Mike B I am really sorry that your stay in Palladium White Sand was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our... More

Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hello, recently stayed at white sands, last week and it was amazing. The best part about the whole resort were the peple who were responsible for entertaining. We took water aerobics and other activities and each of the instructors were awesome. I would love to come back just to meet them. Luis Mana, Johnathan, Diana and Alberto are awesome. If... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Amrita S, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation.I will share this with the rest of the team. Thank you again and we look forward to your next visit! Kind... More

Merida, Mexico
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is part of the Grand Palladium complex that includes three other hotels. As we were travelling with our young boy I regret not choosing the Kantecah where the kids pool is. Beach is nice, but no better than Tulum more south. Pools were big and we never had problems finding a chair. Our suite was clean, AC worked... More

Was this review helpful? Yes 7
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Georgina_Reyes, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

London, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Traveled with 20 people Restaurants - no reservations needed, very minimal wait times, A la Carte and Buffet options for dinner. They were fantastic for trying to put our large group together. There is a beach bar that makes real food all night long and it was really good. Food in general every where was good. Wrist bands - yes... More

Was this review helpful? Yes 5
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Pamela G, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was our third time at a Palladium resort. We were very excited to visit Palladium in Mexico after wonderful trips to Palladium in Jamaica and Punta Cana...Customer service means a lot to us and this resort needs to send the staff back for more training. The wait staff were more professional than the front desk staff and the travel... More

Was this review helpful? Yes 7
Montreal, Canada
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were 2 adults and 2 adolescents (17yo) and spent a week in this resort from 4 to 11 Aug 2014. We bought the GP White Sands (GPWS) with “Imperial package” added. We were told for this package we have unlimited towels, a bottle of tequila and fruit basket at arrival, no reservation required for any of the restaurants except... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear michikoQC, Thank you for taking time to share with us your comments. I respect your point of view but with the information in the moment, we could have tried to help you with anything. I will take note about your comments and I will share it with the rest of the team. Don't hesitate to contact with us if... More

Owners: What's your side of the story?
If you own or manage Grand Palladium White Sand Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Palladium White Sand Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Salt water pool(19)
  • Beach bars(16)
  • Very good(15)
  • Golf cart(14)
  • Junior suite(14)
  • Royal Suites(9)
  • Kid Club(9)
  • Not sure(7)
  • Playa del(7)
  • Riviera Maya(7)

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Expedia, Booking.com, Tingo, Travelocity, HotelsClick, BookIt.com and Odigeo so you can book your Grand Palladium White Sand Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

1,803 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1764)
Viewed
Pool/beach area (470)
Viewed
Room/suite (220)
Viewed
Hotel & grounds (350)
Viewed
View from room (40)
Viewed
Dining (93)
Viewed
2:52
Videos (19)
Viewed
Bathroom (28)
Viewed
Family/play areas (15)
Viewed
Business center/function rooms (5)
Viewed
Other (524)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
View from room (11)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (7)
Viewed
Dining (3)
Viewed
Room/suite (7)
Viewed
Pool/beach area (5)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Akumal with
any amenities