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All 21 Akumal hotels

Grand Palladium White Sand Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Ranked #14 of 21 hotels in Akumal
A recent review
3 of 5 stars reviewed 6 days ago
GeorginaReyesG Merida, Mexico
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1,555 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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English first
1 review
2 of 5 stars Reviewed 2 days ago NEW

Family stayed at White Sands in Riviera Maya and on 2nd day moved to a different room. Unfortunately a small item of high value mistakenly got left behind. When issue was brought up to staff and asked if it was found, no mention of the article was mentioned and denied being found. My self, and my spouse both discussed with... More

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Merida, Mexico
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is part of the Grand Palladium complex that includes three other hotels. As we were travelling with our young boy I regret not choosing the Kantecah where the kids pool is. Beach is nice, but no better than Tulum more south. Pools were big and we never had problems finding a chair. Our suite was clean, AC worked... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Georgina_Reyes, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

London, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled with 20 people Restaurants - no reservations needed, very minimal wait times, A la Carte and Buffet options for dinner. They were fantastic for trying to put our large group together. There is a beach bar that makes real food all night long and it was really good. Food in general every where was good. Wrist bands - yes... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Pamela G, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This was our third time at a Palladium resort. We were very excited to visit Palladium in Mexico after wonderful trips to Palladium in Jamaica and Punta Cana...Customer service means a lot to us and this resort needs to send the staff back for more training. The wait staff were more professional than the front desk staff and the travel... More

Was this review helpful? Yes 4
Montreal, Canada
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were 2 adults and 2 adolescents (17yo) and spent a week in this resort from 4 to 11 Aug 2014. We bought the GP White Sands (GPWS) with “Imperial package” added. We were told for this package we have unlimited towels, a bottle of tequila and fruit basket at arrival, no reservation required for any of the restaurants except... More

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear michikoQC, Thank you for taking time to share with us your comments. I respect your point of view but with the information in the moment, we could have tried to help you with anything. I will take note about your comments and I will share it with the rest of the team. Don't hesitate to contact with us if... More

Montreal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed at the Grand Palladium from Aug 2nd to Aug 12th 2014. We booked at the White Sand because it is in the middle of the other 4 Palladium hotels. I would have given 5stars but we had a little incident upon check-in which started our vacation off on a sour note. We had booked a... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear saratygs, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More

Brookville, Ohio
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited the Grand Palladium for two weeks in July. Before we left, I spent a lot of time visiting www.palladiumaddict.net for extensive information about the resort. Yes, the resort is large, but due to its size, it offers something for everyone. We were able to visit all 9 (Punta Emilio on the beach turns into an a la carte... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ohioteacher, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you... More

Newcastle upon Tyne, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had amazing holiday here. The hotel was clean and the staff very friendly and helpful. Lots to do. Roman at the pool bar was always so cheerful. Definitely stay here again. Only minor issue was that the mini bar fridge was not quite cool enough.

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear andersonedj, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I cannot say enough about the staff and how accomodating and welcome they make you feel. I would like to give special mention to Francisco and the guys who take care of the sports center. Francisco helps the guests on the windsurf boards, spending the day flipping the sail back and forth and standing in the water with anyone who... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear TFAL2014, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off, i booked Grand Palladium Kantenah through Travelocity, when we arrived at the Kantenah the bellboy quickly came to us and asked us our last name and they said we did not book the Kantenah and that we were at the white sands. at first i was very mad since i did want the kantenah because of the new... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear playagirl21, First of all, I would like to offer you our apologies for the incidents that you have had during your stay. All request are subject to the availability of the resort. Always, we try to accomodate all the requests but sometimes, this is dificult. I understand your point of view and please, if you decide to visit us... More

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Hotel Summarization (Beta)

What travelers say

  • Salt water pool(19)
  • Beach bars(16)
  • Very good(15)
  • Golf cart(14)
  • Junior suite(14)
  • Kid Club(9)
  • Royal Suites(9)
  • Not sure(7)
  • Riviera Maya(7)
  • Would highly recommend(7)

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#6 Luxury Hotel in Akumal #9 Top resorts Hotel in Akumal #9 Spa Hotel in Akumal #10 Romantic Hotel in Akumal #10 On the Beach Hotel in Akumal #13 Family Hotel in Akumal #14 Business Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 
Number of rooms
264

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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