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All 20 Akumal hotels

Grand Palladium White Sand Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
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Ranked #14 of 20 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
Kellie S Edmonton
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1,707 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

BEACH: beautiful white sands and lots of chairs. the beach is easily accessible to other parts of the resort, and we saw some cool fish (including sting rays). they also have a flag system which tells you the conditions of the water which was much appreciated. POOL: the pool is nice, but kind of cold. i preferred the ocean because... More 

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Saskatchewan, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

Spent 2 weeks at this resort and will be my LAST!!! From the moment we walked in it was not good. We had no idea where too go, no one was there to even greet us. We eventually saw a big line up and went too it and checked in. After that we had no idea where our rooms were.... More 

Was this review helpful? Yes 1
Saskatoon, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I stayed at this resort for two weeks for a cousins wedding, part ways into the vacation I realized that I had items missing from my safe in my room, a iPhone 6 and about $200 cash from my wallet. I went down to the reception area immediately that evening and they told me there was nothing they could do... More 

Was this review helpful? Yes 3
Prince albert
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Went for 5 days and stayed in the white sand rooms, the rooms were great, the resort is beautiful, pool is great, food is good, the buffet at the end of the white sand with the tables outside was the best and the beach snack bar. the drinks were great and we loved the wildlife. The bartender Alfredo at the... More 

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Nanaimo, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the White Sands 06 Jan to 16 Jan 2015, there were some ants on the patio but they never came inside, couple spiders but that's it. The buffets are not that bad at all, infact we never ate at any ala carts while we were there. Yes tons of walking but I was really thankful for that,... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear cheryle d, First and foremost, thank you for believing in us and for making The Gran Palladium Riviera Maya your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, If there is anything further we can do, please, just let us... More 

Peace River, Alberta, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

Our Wedding week review: Monday: Flight to Mexico was good and uneventful. Arrival through customs was long, especially for people traveling with children. Advise guests to check their paperwork for errors. Check in went well as there were only 8 of us arriving together. Our arriving group was basically in the same building except for one couple who traveled with... More 

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Moncton, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Grand Palladium White Sands the week of Dec 6-Dec 13, 2014. Travelled with Westjet Vacations, direct flight from Moncton to Cancun. The flight was great. Thank you Westjet. Enjoyed our ride from the airport to the resort, about 45 minutes or so, goes by quick. Arrived at the resort, checked in quickly, off to our room.... More 

Was this review helpful? Yes 5
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear hikaramba, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Regina, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We made an email request 5 days in advance of our arrival. Everything we requested we received. The pool entertainment staff was fabulous. Memo, Fabian and Coco were some of our favorite. For some reason Ricardo, Director of Entertainment, does not like Canadians and spends very little time speaking in English before a show. Whereas Memo seemed to love us... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear C J, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Charlottetown, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

When we first got to the resort, there was a mixup with our rooms. However, this was not at all a problem, as Enrique Ramirez, the clerk at the desk, went above and beyond to help us out and ensure our stay was as hassle free and enjoyable as possible. He was patient with all of our questions, and worked... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Elaine S, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. I will take note about your comments and I will... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The exterior grounds of this resort was certainly very well kept and beautiful. However, if you are travelling with young children definitely not recommended. The resort is interconnected as 4 hotels together and to get anywhere you need to wait for Trams to take you to the Restaurants or pools. None of the facilities were stroller friendly. All parents had... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Salt water pool(19)
  • Beach bars(16)
  • Very good(15)
  • Golf cart(14)
  • Junior suite(14)
  • Royal Suites(9)
  • Kid Club(9)
  • Riviera Maya(7)
  • Would highly recommend(7)
  • Not sure(7)

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#8 Luxury Hotel in Akumal
#9 Spa Hotel in Akumal
#10 Top resorts Hotel in Akumal
#11 On the Beach Hotel in Akumal
#12 Romantic Hotel in Akumal
#14 Family Hotel in Akumal

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