We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 21 Akumal hotels

Grand Palladium White Sand Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Hotel amenities
Save Saved
You added Grand Palladium White Sand Resort & Spa to your Saves list
Grand Palladium White Sand Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
79%
Ranked #13 of 21 hotels in Akumal
A recent review
4 of 5 stars reviewed 2 days ago
michikoQC Montreal, Canada
  • Overview
  • Reviews (1,537)
  • Photos (1,784)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (295)
  • Location
  • More
Write a Review

1,537 people have reviewed this hotel

Traveler rating
    770
    443
    204
    77
    43
See reviews for
489
688
13
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Montreal, Canada
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were 2 adults and 2 adolescents (17yo) and spent a week in this resort from 4 to 11 Aug 2014. We bought the GP White Sands (GPWS) with “Imperial package” added. We were told for this package we have unlimited towels, a bottle of tequila and fruit basket at arrival, no reservation required for any of the restaurants except... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear michikoQC, Thank you for taking time to share with us your comments. I respect your point of view but with the information in the moment, we could have tried to help you with anything. I will take note about your comments and I will share it with the rest of the team. Don't hesitate to contact with us if... More

Montreal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family and I stayed at the Grand Palladium from Aug 2nd to Aug 12th 2014. We booked at the White Sand because it is in the middle of the other 4 Palladium hotels. I would have given 5stars but we had a little incident upon check-in which started our vacation off on a sour note. We had booked a... More

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear saratygs, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More

Newcastle upon Tyne, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had amazing holiday here. The hotel was clean and the staff very friendly and helpful. Lots to do. Roman at the pool bar was always so cheerful. Definitely stay here again. Only minor issue was that the mini bar fridge was not quite cool enough.

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear andersonedj, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot say enough about the staff and how accomodating and welcome they make you feel. I would like to give special mention to Francisco and the guys who take care of the sports center. Francisco helps the guests on the windsurf boards, spending the day flipping the sail back and forth and standing in the water with anyone who... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear TFAL2014, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

First off, i booked Grand Palladium Kantenah through Travelocity, when we arrived at the Kantenah the bellboy quickly came to us and asked us our last name and they said we did not book the Kantenah and that we were at the white sands. at first i was very mad since i did want the kantenah because of the new... More

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear playagirl21, First of all, I would like to offer you our apologies for the incidents that you have had during your stay. All request are subject to the availability of the resort. Always, we try to accomodate all the requests but sometimes, this is dificult. I understand your point of view and please, if you decide to visit us... More

Maple Ridge, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a wonderful room, villa #58 where we could hear the sound of the ocean from the balcony, everything was clean and in good working order. Food and drinks were great and the staff as usual is always friendly. If you're going to this resort, study the map a bit before you venture out for the first time, there are... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear LeneMR, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel free... More

Puerto Rico
Top Contributor
62 reviews 62 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Riviera Maya is full of hotel options. This is hotel is not bad but is not the best either. Is far from everything, so I suggest to rent a car. Playa del Carmen is 30 min away and Cancun around an hour and 20 min. Restaurants are ok, the best ones are always full and if you go after 8:30pm... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear arnaldostripdiary, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need... More

1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Playa/ Akumal is beautiful & there are many options out there. The Palladium should be at the bottom of your list. Main failings are as follows: 1) service (unfortunate all around. Good service exists but it's rare. Tips are almost required to get acceptable service. Also management is not keen on correcting this) 2) beach (70% of beach is has... More

Was this review helpful? Yes 11
Clarksburg, West Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We decided to celebrate our 10 year anniversary in style so we booked a trip to the Grand Palladium White Sands & Spa and we took our 9 year old daughter (who returned with us from our honeymoon the last time we were in Cancun:) We stayed July 26th - Aug. 2nd 2014. Our shuttle via Apple Tours was a... More

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Tricia D, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family... More

Baltimore, Maryland
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not a pleasant check-in experience. I was handed the Palladium Premiere royalty program papers which I denied to sign. That cost us the welcome drinks and got downgraded to the Riviera. Proved to be a better location. Closer to the beach, pool, and further away from restaurants to walk the meals off. Disappointed at first because we kept comparing this... More

Was this review helpful? Yes 5
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear icristof, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More

Owners: What's your side of the story?
If you own or manage Grand Palladium White Sand Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Palladium White Sand Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Salt water pool(19)
  • Beach bars(16)
  • Very good(15)
  • Golf cart(14)
  • Junior suite(14)
  • Royal Suites(9)
  • Kid Club(9)
  • Not sure(7)
  • Would highly recommend(7)
  • Segway tours(7)

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Caribbean Online Mgt Corp., Tingo, Travelocity, Priceline, BookIt.com and BookingOdigeoWL so you can book your Grand Palladium White Sand Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

1,784 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1759)
Viewed
Room/suite (220)
Viewed
Hotel & grounds (350)
Viewed
Pool/beach area (469)
Viewed
View from room (40)
Viewed
Dining (93)
Viewed
2:52
Videos (19)
Viewed
Bathroom (28)
Viewed
Family/play areas (15)
Viewed
Business center/function rooms (5)
Viewed
Other (520)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Hotel & grounds (6)
Viewed
View from room (8)
Viewed
Pool/beach area (4)
Viewed
Dining (1)
Viewed
Room/suite (6)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Akumal with
any amenities

Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#6 Luxury Hotel in Akumal #9 Spa Hotel in Akumal #9 Top resorts Hotel in Akumal #9 Romantic Hotel in Akumal #10 On the Beach Hotel in Akumal #13 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 
Number of rooms
264

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Grand Palladium White Sand Resort & Spa and other travelers.
2 questions

See all questions (2)

Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer