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Grand Palladium White Sand Resort & Spa

Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #14 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
Icemen1977
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1,816 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
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All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our family visited this property from April 15-29 staying in the White sands property room 5434 and 5305. We came for my sisters Wedding our first destination wedding with 90 other guests joining us for this special occasion. On checkin there was very little information provided and it seemed like a rushed process leaving us wondering about the property and... More 

Was this review helpful? Yes
Kingston, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Grand Palladium White Sands April 23-30. I simply cannot understand the negative reviews here. We loved everything about it! Check in was swift. We were early so our room wasn't ready. Our bags were secured and we hit the beach. While it is true that there is a small section of the beach that is rocky, all... More 

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DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear AJW999, Thank you very much for your nice comments about your stay in our resort and for such a delightful description of all the services and tips for a wonderful vacation. It’s a pleasure to see how you can enjoy in our hotel as our aim is to make an enchanting place where the visitors could have marvelous experiences.... More 

Port perry
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I spent 10 wonderful days at the White Sands in April. We wanted a place that was sunny and hot after living with consistent -20 degree temperatures. This resort was just what we needed. We had wonderful blue skies and consistently +28 degree weather. Many thanks goes out to; Giovanni who checked us in, Ivonne and Marlene,... More 

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DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear TerryS545, Thanks a lot for your excellent comments about your last vacations with us and for such a delightful description of your experience at the Grand Palladium. For us is really significant the feedback from our guests and is gratifying to realize that our dedication is in the right path. Thank you again and please, if there is anything... More 

Newport Beach, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Stayed at the Adults Only section of this resort last September. Was at the main building back in 2005, enjoyed the small feel to the hotel back then during hurricane Wilma. Years later, they've made this place H U G E!!!!! The grounds are fantastic, the resort itself is beautiful and the ocean is nice too. Many pools to choose... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Missy S, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

detoirt
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Grand Palladium is a very large property. The lobby and pools and restaurants are the center of the wheel. Youre actaully hotel room can be quite a walk away. There are beautiful trails, and covered bridges thru mangroves to walk thru to get to the main area. Multiple restaurants were all very good. If you go before 6p you dont... More 

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DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear july21jam, We would like to thank you for your nice comments about your stay in our resort, for us is very important to know all the opinions from our visitors in order to improve our offer and provide a better service day by day. We take note of all the observations you expressed in your review, and I just... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The resort was amazing! The staff was attentive and friendly. The buffet had a great selection of food all day. The A La Carte restaurants were nice as well. We stayed in one of the Mayan Suites which was beautiful and relaxing. Pools were large and the bartenders and servers were serving our drinks in good time. A really fun... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Caitlin G, Thank you for your comments and feedback about your stay at our resort. All comments are very important for us and for improve our service and facilities every day, as our commitment is to provide the best service and attention at all times to our guests. We are happy that the whole Wedding group enjoy their entire... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This all inclusive resort is amazing! Great variety of pools, food, activities. It is beautiful here and the staff are all amazing, especially Rogelio Lopez. He made our stay extra special. He is the best!!

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Karina5219, Thank you for your good feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the things we can improve and enhance. We are glad to understand that you and your wedding group enjoyed your stay, and please, do not... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Travelled to the White Sand in May 2012...i know this is a late review but after having been elsewhere to the Sirenis Cocotal in Punta Cana last week, I have to say that THIS resort was awesome and wish we had returned here instead!! The Spa was great...we had some of the best massages ever and the steakhouse had served... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear NancyJL17, I would like to thank you for your nice comments and the charming review about your holidays in Grand Palladium, it is really gratifying to realize that you enjoyed your stay with your family and you could bring good memories from your vacation from 2012 . Thanks a lot and please do not hesitate to contact us for... More 

Michigan Center, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to the Palladium for our daughter's high school senior trip. We had a large group of 18 year old girls. The best part of the resort was that the girls were safe. Even though it was spring break and a lot of the kids were drinking a little too much, we never felt that they were in any... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Paul B I would like to thank you for your comments about your stay in our resort. For us is extremely important the opinion of our guests,in order to enhance our offer and to exceed the expectations of our guests. About the food, I just would like to point out that we are constantly renovating and improving our offer... More 

Espoo, Finland
Contributor
19 reviews 19 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So much to do - mini golf, soccer, tennis, water activities in big pools or perfectly clear see- surrounded with wild life and jungle. Kids absolutely loved it, and when kids love, so do parents. The only minus thing was that the water slides were for our 6 year-old wild child a bit lame already, but our 4 year old... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ElinaSt79, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More 

Hotel Review Summarization

What travelers say

  • Beach bars(14)
  • Salt water pool(11)
  • Very good(11)
  • Golf cart(11)
  • Junior suite(9)
  • Royal Suites(7)
  • Riviera Maya(6)
  • Segway tours(6)
  • Kid Club(6)
  • Colonial pool(6)
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