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Grand Palladium White Sand Resort & Spa

Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
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Grand Palladium White Sand Resort & Spa
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1,911 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
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    (1911)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was our fourth visit to this resort. We love it here. The pools, the beach, the rooms, the food, the entertainment, the service...all great. The resort is huge and it does take a day or two to get your bearings so that you don't wander aimlessly in circles trying to find your destination. It is a long ride from... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Doug H, Thank you for your kind words, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. You are... More 

League City, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our family of 4 (16-yo and 13-yo daughters) returned yesterday evening from a 4-night stay at Grand Palladium White Sand. I wish we could have stayed longer! I can't say enough good things about this resort and its staff! This was our 5th vacation in the Riviera Maya and the 4th time with the kids. We like to try new... More 

Was this review helpful? Yes
Vancouver, Canada
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It was a very pleasant stay. The all-inclusive is superb, meaning you can use all of the facilities and dine in all of the restaurants in the whole resort. The beach is really powdery and white. It is also nice that there are covered walking area (and some cute bridges) that you can use if you want to go around... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Living_as_I_travel, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. Thanks again and... More 

Champaign, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

This is my favorite resort to go to in Mexico. It has everything that you need right in the hotel. What makes it the best, is the people. The POP team is one of the best animation teams around. They make the activities fun and exciting for all people. They also try to have a connection with you and try... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear kaknowles11, I would like to thank you for the good comments about your vacation in Gran Palladium Riviera Maya and particularly about our staff, as our aim is to offer the best attention to our guests, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Thanks again and please,... More 

Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited this resort July, 2014. I can't forget to mention this place & what a great time we had. It saddens me to read the recent negative reviews, because I do not remember any of that! The resort is rather large, and took us the whole week to figure it out but we loved the different options in pools,... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear mjgarza, Thank you so much for your kind words and feedback, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We are glad to understand that you and your Family enjoyed your stay, and please, do not hesitate to contact... More 

Miami, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After reading extensive reviews on this hotel. I decided to write my own after me and my husband took a visit last week. I can honestly tell you for the most part the bad things written are true which really sucks because I was trying to give them the benefit of the doubt. Yes there are mosquitos. Yes there is... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear qmaydi, We feel extremely regretful that you didn’t enjoy your stay despite the effort we make to create an enchanting experience to all visitors and I hope you will reconsider to give us another opportunity to demonstrate you the authentic Palladium hospitality. To be honest we like to receive compliments but, in the other hand, I firmly believe that... More 

Dothan, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Flew into Cancun and utilized the transfer service thru the resort. This worked out wonderful but slightly pricey at $85 plus tip for me and my wife. The resort is around 1:30 travel time from the airport. Check in was easy and bell hop service took bags to room. We had a Jr. Suite room. Weird setup as it is... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Richard H, First of all, we would like to thank you for your feedback, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience here. We can assure you that we will take very seriously your comments in order to enhance our services Our commitment is to... More 

Saint Louis, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from 7d/6n at the Grand Palladium White Sand resort. We had 2 junior suites in building 56. It was a perfect location to enjoy the amenities throughout the resort. We could walk to the salt water pool or the Colonial beach, either of the big pools and all the lobbies! The grounds were beautifully maintained. The a... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear lrstl, We greatly appreciate your feedback and clear explanation of your holidays here - knowing what our guests expect and the perceived value they receive is something we always try to focus on, so we can do our best to make sure that every guest has a great experience here. Thank you for your comments and please, do not... More 

Cheyenne, WY
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at Grand Palladium White Sands in a one-bedroom suite for a week in late June, 2015. We loved it! We found the room comfortable although a little outdated in decor. The rooms were very clean and they refreshed the mini-fridge daily with sodas, beer and water. We had the all-inclusive package, so there was no... More 

Was this review helpful? Yes 2
Diego D, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear louandlt: Thank you so much for your comment. It´s a pleasure read so many good words about your stay with us. We work hard every day to try that all our guest enjoy their holidays in our complex. We hope to see you again very soon. Regards More 

Lincolnshire, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited for 10 nights in January, our first time in Mexico, staying in a Mayan suite. Amazing resort, big and spacious, so clean, with amazing staff throughout. Great food although we weren't impressed with the Italian but you must go to the BBQ on the beach. Our room was lovely, very private & quiet apart from the animals on... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear staceymalibu69, Thanks a lot for such a fresh, accurate and delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards David Calvo Quiroga Assistant Manager More 

Hotel Review Summarization

What travelers say

  • Beach bars(14)
  • Golf cart(11)
  • Salt water pool(11)
  • Very good(11)
  • Junior suite(9)
  • Royal Suites(7)
  • Not sure(6)
  • Playa del(6)
  • Colonial pool(6)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,070 photos of this hotel

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Hotel & grounds (437)
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Pool/beach area (555)
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Room/suite (253)
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View from room (42)
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Dining (116)
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Family/play areas (29)
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Bathroom (29)
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Business center/function rooms (7)
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Videos (19)
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Other (549)

Expert photos: Taken by TripAdvisor travel experts

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Adults Pool (15)
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Amenities (289)
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Beach (34)
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Other (76)
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Kids' Pool (5)
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Los Rocas Saltwater Pool (24)
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Main Pool (50)
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Mayan Suite (79)
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Restaurants and Bars (244)
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Secret Pool (Adults Only) (14)
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Suite King (82)
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The Hotel (72)

Management photos: Courtesy of the property manager

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Pool/beach area (8)
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Hotel & grounds (11)
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Dining (4)
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Room/suite (9)
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View from room (11)
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Business center/function rooms (1)
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Other (6)
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