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Grand Palladium White Sand Resort & Spa

Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
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Ranked #15 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
lindarose22 london
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1,847 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Once again we had a wonderful time at the white sands room was great right near the beach villa 59 food excellent once again al a cartes were excellent I really have no complaints the staff were friendly and couldn't do enough for the guests the drinks were spot on some premium brands not just local alcohol as in a... More 

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Toronto, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

I stayed one week and loved how the buildings were nestled among trees and the mangroves. Lots of nature - saw lots of little creatures such as agouti, badgers, iguana, coati, ant eaters etc. roaming around the property. Staff were very helpful and cheerful. The downside - walking into the water at the beach was hazardous - lots of coral... More 

Was this review helpful? Yes 1
Ottawa, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

food was really good, especially the local dishes on the buffet. loved the well maintained grounds and shaded walking paths. had children ages 2, 4, and 6 with our group and it was perfect. The kids water park and kids club was perfect for their ages. Wildlife on the property was a bonus. Staff was all very helpful and friendly.... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear KarenCReview, First and foremost, thank you for your nice comments about your stay in Grand Palladium Riviera Maya and in particular about our staff and service. For us is really significant the feedback from our guests and is heart warming to realize that our dedication is in the right way. Thanks a lot and if there is anything further... More 

Buenos Aires, Argentina
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I,ve spend 2 weeks in may 2104, the hotel is amazing; also the amenities, and the staff. Everything you need is there. Great place, great nature eviroment. I love the little reef where you can do snorkel; the beach is beautiful, and the water is warm and quiet. Great place to stay!!!

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Newmarket, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful place to enjoy nature, sunbath and take in the entertainment...all in one resort. No need to leave as there is everything you could ever want at your finger tips. No worries to keep family busy.

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Dawn T, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the preferences of our customers. We are glad to understand that you and your family enjoyed your stay, and please,... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Let me start by saying that I am not some spoiled person that goes to only the best places. Just an average person who works hard for their money. Grand palladium white sands was a huge disappointment. The service was average, the food was average, I got really sick of looking at the exact same breakfast and lunch EVERY SINGLE... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Carmony99, I am sorry to learn that your stay and experience at the Gran Palladium Riviera Maya Resort & Spa was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Newfoundland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travelled with a group of 12 ranging in age from 5 to 75 . I have been to many other resorts in the Carribean and this resort is outstanding! Rooms are beautiful and very spacious...we were in room 5428 and it was close to everything which was a plus as this resort is huge. Our housekeeper Manuel was second to... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ThirtySomethingNewf, I would like to thank you for your good comments about your stay in our resort . Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important the opinion from our guests and is heart warming to realize that... More 

Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This resort is the perfect place to have a great vacation. The beach is a white sand, the accommodation is very modern and well-kept, the food is good, and the service is outstanding. Ernesto is one of the bartenders at the VIP lounge on the beach. The service he offers is incredible.

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Soupyfan, Thank you for taking the time to share your experience at our resort. We are glad that you have had an enjoyable staying with us. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Please, don't hesitate to contact with us for your... More 

Kitchener, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Grand Palladium with a group of about 40 people. My husband and I have been to many other all inclusive resorts in Mexico as well as other locations. Overall we were pleased with the trip with only a few grievances. We stayed at the white sands section as this is a huge resort with four different... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear I am sorry to learn that your stay and experience at the Grand Palladium Resort and Spa was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do... More 

Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

just got back today from the white sands. cant say enough good things about this resort. the wife and I were at the beach everyday rain or shine and in the pools everyday enjoying the sun and the great people of the whole palladium resort. we stayed in room 5436 which is directly across the bridge to the lobby and... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear katmike2013, Thanks a lot for your nice review, we are happy to know that you’ve enjoyed your vacation with us and that you bring home some good memories about your stay. Our aim is to create memorable experiences to our visitors and we really appreciate the feedback from our guests, which helps us to achieve this goal. Thank you... More 

Hotel Review Summarization

What travelers say

  • Beach bars(14)
  • Golf cart(11)
  • Salt water pool(11)
  • Very good(11)
  • Junior suite(9)
  • Royal Suites(7)
  • Not sure(6)
  • Playa del(6)
  • Colonial pool(6)
  • Kid Club(6)
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Los Rocas Saltwater Pool (24)
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