We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Palladium White Sand Resort & Spa

Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Grand Palladium White Sand Resort & Spa
View Map
Add Photo Write a Review

1,950 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    966
    556
    263
    106
    59
See reviews for
638
866
13
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1950)
  • Mar-May only
    (540)
  • Jun-Aug only
    (557)
  • Sep-Nov only
    (363)
  • Dec-Feb only
    (490)
All months
Brooklyn, New York
1 review
3 of 5 stars Reviewed yesterday NEW

This was my 1st time to GP White Sands. I have been to the one in Punta Cana so my review will contain some comparisons. First, let me list the good things: 1) Pool - The pool was really big and not crowded at all. There are a lot of activities around the pool starting with the 10am stretch. The... More 

Was this review helpful? Yes
Wind Lake, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Very excellent on everything. Any other negatives seen on reviews we did not or could not find it. A lot of time is put into catering to visitors Food choices were great even though we only used the buffets and beach dining. We did not want to commit to a time for dining. We enjoyed going as we wanted. We... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Suzyql3, We really appreciate the good comments and feedbacks about you stay in our resort. For us is very important to know the opinion of our visitors in order to improve our service, and even more when they use to know about this product. I wish to see you come back and please, let us know if there is... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My family has already visited this resort for 4 consecutive years. For my kids and I it was the second time. And we're getting back there next year with more friends and family members. Always the best place for a great vacation with family and friends. We have two small children, ages 2 and 5. And they had so much... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Natdv17, Thank you very much for your nice comments about your stay in our resort and for such a delightful description of all the services and tips for a wonderful vacation. It’s a pleasure to see how a family can enjoy in our hotel as our aim is to make an enchanting place where the visitors could have marvelous... More 

Vancouver, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Do yo want a hotel just off the beach with 7 ala carte resaurants that you can reserve at all with delicious food? Do you want the most delicious food served in quiet area off the beach surrounded by candles, fresh roses and have dinner cooked next to table? Do you want adults only pools? Do you very clean room... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear 187Corrine, Thank you so much for your excellent comments about your last stay with us. We are glad to realize that our daily effort is successful and comments like yours motivate us to keep working on it. Kind regards, David Calvo Quiroga Assistant Manager. More 

Bronx, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros. The grounds was kept beautiful. Stay was very friendly. Pools are very nice. Cons. The food was okay. Television is the worst, need to get more English channels, especially for kids. Bed is not comfortable, neither is the bedding. The beach can be clean little more often, maybe with racks, instead of just one truck. there is only one... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Topnycdog, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to give us your feedback, as management we really do care and pay special attention to our guest’s comments. About the issues that you said in your trip report, I would like to mention that it is important for... More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We visited this resort from August 10-17, 2015 as a family of 4 with two small children, ages 2 and 6. The first room we were placed in was a smoking room with bugs on the floor. We immediately spoke to the front desk and requested to be moved, explaining that we had requested a non smoking room, but were... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Imaof2, We feel extremely regretful that you didn’t enjoy your stay despite the effort we make to create an enchanting experience to all visitors and I hope you will reconsider to give us another opportunity to demonstrate you the authentic Palladium hospitality. To be honest we like to receive compliments but, in the other hand,we regret that after put... More 

San Bruno, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 5 days , good hotel , but room was not as expected, low quality bed, bedsheets and comforter was simply not as per 4star standard. As soon as we entered the room ,it smelled like Chlorine. Lots of mosquitos in rooms, every night we used to spray bugs spray before going to bed. White sands has... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Manasi0326 First and foremost, thank you for your comments about your holidays in our resort and for taking the time to give us your feedback, as management we really do care and pay special attention to our guest’s comments. It was disappointing to read that your stay did not meet your expectations, we take very seriously each of your... More 

Abbotsford, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been here 3 times in the last 4 years and i will be going back again 100 x the services is excellent from your room is so clean and the staff is just unbelievable friendly and always ready to help you if you need anything ...... i would recommend this place as a couple or as a family... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Elsi S, Thanks a lot for such a fresh, accurate and delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you and your friend a memorable vacation. Thank you again and we look forward to your next visit! Kind regards David Calvo... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

One week at the grand palladium August 1 to August 8. I read other reviews about the white sands being the best of the palladium resorts in the riviera maya. I've stayed at many different all inclusive resorts in the area and this one did not come close to meeting expectations. Two of the whie sands buildings are close to... More 

Was this review helpful? Yes 5
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Danp1964, I would like to thank you for your comments about your stay in our resort. For us is extremely important the opinion of our guests, in order to enhance our offer and to exceed their expectations. Concerning the service at the rooms , I feel really sorry about the impression so negative you had as we continuously work... More 

Anderson, Indiana
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I went to grand palladium white sands for our honeymoon and absolutely loved it. Although the employees were hard to understand they tried very hard for you to understand them! Everyone was very polite! The pools and beaches were amazing and beautiful. We are very happy we went!

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ash5425, First and foremost, thank you for your nice review about your last Honeymoon vacation in our hotel, in particular the excellent comments about our staff, it is always motivating for all of us to realize that our guests keep that good sensation and we will make sure to let them know your congratulations. Thanks again and we look... More 

Hotel Review Summarization

What travelers say

  • Beach bars(14)
  • Golf cart(11)
  • Salt water pool(11)
  • Very good(11)
  • Junior suite(9)
  • Royal Suites(7)
  • Not sure(6)
  • Playa del(6)
  • Colonial pool(6)
  • Kid Club(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,127 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2093)
Viewed
Pool/beach area (559)
Viewed
Room/suite (253)
Viewed
Hotel & grounds (437)
Viewed
View from room (42)
Viewed
Dining (116)
Viewed
Bathroom (29)
Viewed
Family/play areas (29)
Viewed
Business center/function rooms (7)
Viewed
2:52
Videos (19)
Viewed
Other (602)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (984)
Viewed
Adults Pool (15)
Viewed
Amenities (289)
Viewed
Beach (34)
Viewed
Other (76)
Viewed
Kids' Pool (5)
Viewed
Los Rocas Saltwater Pool (24)
Viewed
Main Pool (50)
Viewed
Mayan Suite (79)
Viewed
Restaurants and Bars (244)
Viewed
Secret Pool (Adults Only) (14)
Viewed
Suite King (82)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Pool/beach area (8)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (11)
Viewed
Dining (4)
Viewed
View from room (11)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Akumal hotels
6.0 mi away
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
0.3 mi away
Grand Palladium Kantenah Resort and Spa
0.2 mi away
Grand Palladium Riviera Resort & Spa
Show Prices
Show Prices
Show Prices
0.2 mi away
Grand Palladium Colonial Resort & Spa
6.1 mi away
Luxury Bahia Principe Akumal Don Pablo Collection
0.8 mi away
Grand Sirenis Riviera Maya Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay