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Grand Palladium White Sand Resort & Spa

4.0 of 5
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Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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1 room 1 adult
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,143 Reviews from our TripAdvisor Community

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Marysville, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed today NEW

We were at this property when it first opened about ten years ago, then Grand Palladium in Jamaica once and decided to return to the White Sands (with other destinations in between). We are a couple in our early fifties and travel with friends. We like to party as much as we always did, although we end up dropping a... More 

Helpful?
Thank Steph535
Peoria, Illinois
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We really enjoyed the size of the resort. This gives you many dining options. We enjoyed the Japanese and Mexican restaurants in particular. The staff is very friendly. Having 2 main pools is quite nice. The White Sands/Rivera pool is more adult and a quieter. The food in the buffet is good. This is our second trip to this resort... More 

Helpful?
Thank David B
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear David B, Thank you very much for choosing the Grand Palladium White Sand as your destination for your well deserved Caribbean vacation. We are delighted to read that you enjoyed your stay in our resort and the facilities and service that we offer. Our commitment is to provide the best service and attention at all times to our guests.... More 

Winnipeg
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This resort is huge, but that means you won't feel hemmed in like at other resorts. Our favourite spots were the Las Rocas saltwater pool and the Riviera pool. The Kantenah pool has lots of activities and a great children's waterpark, but many guests complained about the noise levels there. We spent most of our time at the quieter Riviera... More 

Helpful?
2 Thank tfrancois
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear traveller, First of all, we would like to thank you for choosing the Grand Palladium White Sand Resort & Spa as destination for your deserved vacation. Glad to hear that overall it was a good experience and your recommendation is greatly appreciated since it encourages future travellers to visit our resort. Looking forward to your next visit! Best regards,... More 

Saint Louis Park, Minnesota
Level Contributor
336 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I stayed here the end of November to the beginning of December for a week. We thought our room was great and just a few steps to the beach. The spread we had waiting for us when we got here was quite impressive and the champagne was a nice touch. The food here was pretty amazing and... More 

Helpful?
2 Thank Justin B
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Justin B We are delighted to be able to read and know that your experience has been of the highest quality, we appreciate your feedback which is very important for us. Our wide range of services and facilities are conceived and designed to achieve maximum enjoyment passing through the Mexican Caribbean, we strive to every detail to make your... More 

Burlington, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Hello! I am going to keep this one pretty short and any questions you have I will be more then happy to answer! My boyfriend and I stayed at The Grand Palladium White Sands, from January 15 to January 22. This was our 3rd all-inclusive but first visit to the Palladium. I must say, I think I found my lifetime... More 

Helpful?
8 Thank Michelle E
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Michelle E First of all, I would like to thank you by choosing Grand Palladium Resort & Spa, as the preferred option to spend your recent holidays as well as, by the time you’ve taken to let us know about your experience. We attach a great value to your comments and they are always taken with our maximum interest.... More 

Lac du Bonnet, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Lots to do, lots to see, lots of staff to take care of everyone. The only thing I would have a problem was the food was very salty, but I asked for my meals to have no salt and they had no problem with that.

Helpful?
Thank 123Ronni
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest First of all, I thank you for choosing the Grand Palladium Riviera Resort & Spa, as well as for your time to let us know about your stay. We are glad that the issue related to their food and salt has been good development, you are the most important to us and we always strive to every detail... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

1. Beach is cleaned and dredged daily however it is very very rocky- I think that's part of the natural terrain so not a big deal. 2. Pools- very nice. Clean. Water was very cold but refreshing. 3. Shopping - everything is negotiable but bring cash as the vendors do not take anything but. Also make sure to double check... More 

Helpful?
1 Thank Cara A
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear traveler, First of all, allow us to apologize for any less than favorable experience you may have had while staying with us. Complete guest satisfaction is our ultimate goal and we regret hearing that we failed to meet your expectations. We have taken careful note of your feedback regarding your comments and can assure you that the necessary steps... More 

New Canton, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Save you money folks! We got there and the staff was very nice and checked us in right away however the first room we were put in had a snake in the bathroom that went down the whirlpool tub drain so they moved us right away however the first morning I woke up with bites on my legs which i... More 

Helpful?
4 Thank Lisa S
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Lisa S, Thank you very much for taking the time to share with us your review as your feedback is important to us. We have read your review thoroughly and would like to start by apologizing for all the unfavorable expierence you had. We always strive to exceed our guest's expectations so we were quite disappointed that we fell... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good for a family. We took our 8 month old. Lots of kids there.nice beach. Good food. Like Nachos? I do. The right amount to tip was always in question. Because some of the service is better the rest.

Helpful?
Thank DARL P
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear DARL P Thank you for your comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we offer. Our commitment is to provide the best service and attention at all times for all members of the family. Thanks again and please do not hesitate to contact us for... More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Went to Grand Palladium White Sands the week of Jan 17th, 2016. Lots of wildlife too see due to the fact that there is allot of jungle in this resort (mangroves). Loved the Monday night dance after the fire show at the salt water pool. The beach dinner was wonderful. Buffet was just OK, food was good but they don't... More 

Helpful?
Thank Boisgai
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Boisgai We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations. We strive to make every guests vacation one that they will remember as their best vacation ever. Thanks again and... More 

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