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All 20 Akumal hotels

Grand Palladium White Sand Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
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80%
Ranked #12 of 20 hotels in Akumal
A recent review
5 of 5 stars reviewed 2 days ago
Lydia H San Antonio, Texas, United States
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1,504 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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English first
Wilmington, Ohio
1 review
2 of 5 stars Reviewed yesterday NEW

There were 10 of us on this trip. We all had issues at some point. No a/c, room flooding, taking our towels or wash clothes and not replacing them, electrical issues, no hot water, no ice in machines...etc. The list could go on and on. It's a shame because it is a beautiful place but it is just simply falling... More

Was this review helpful? Yes 1
San Antonio, Texas, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first time to an All Inclusive Resort in June of 2011! Once our buses picked us up and brought us to the Beautiful Resort we were very impressed! We had our own private check in with drinks and food for us and our 180 of our closest VIP friends! It was Awesome! We found building our room... More

Was this review helpful? Yes 1
atlanta
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We went to Grand Palladium in July for a 6 night stay with our kids- 4 and 6. Yes the resort was really large, but not too difficult to get around and nice to walk or pretty easy to catch the different shuttles. We stayed in white sands, but spent a lot of time at Colonial because our kids LOVED... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear raatlanta, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

They failed on so many levels..from service to cleanliness, to caring about their customers, to food quality, to lack of information.... they deserve and F. Never before have we been at a worst hotel. We travel with 18 of us and we were treated like we were beggars. th hotel feels you are lucky to be there. Customer are no... More

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1 review
1 of 5 stars Reviewed 2 days ago NEW

3 resorts connected in 1 big humongous property. a stinky moat separates your building from the compound so you have to walk up and down 20 steep steps up and down to your pool or the restaurants to eat daily. you will walk in the hot humidity. you will also walk through the tropical twisty long wooden plank trail they... More

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Charlotte, North Carolina
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We love Mexico and the Riviera Maya. We have traveled here over 10 times to several resorts. Never before have we encountered such disappointing and poor service. The A/C is currently broken at this resort. For over 24 hours, there has been no A/C in the rooms and in most of the common eating areas. So far, the management has... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having been to the Mayan many times and always enjoying our past stays, I wanted to try a new property. The White Sands Palladium was a perfect choice. We took our 22 and 16 yearl old sons with us. The property exceeded our expectations. The grounds were beautiful, they offered not only beautiful beach areas but lovely pools including a... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Susan783, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We just returned from a 10 day stay at the Grand Palladium white sands. We had a fantastic time. Where to begin? . The rooms were very clean , as was the whole resort. The staff were very helpful and friendly. The rooms have garden views and we loved sitting on the balcony and listening to the birds singing in... More

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Julie P, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family... More

Houston, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

This was my 2nd stay at the Grand Palladium White Sands and it was wonderful. The property is so beautiful. We love the villas they are well kept. The pools are so awesome and the show's are amazing, the Palladium People are so talented the acrobats blow us away. They do an awesome job at keeping the property clean. The... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Keshia L, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you enjoyed your stay,... More

Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is one of those occasions when you wish there was a "good" choice in between "average" - which this resort isn't - and "very good" which sometimes it isn't either. But on consideration I will err on the side of "very good". We have stayed here maybe four times over the years, usually in the Colonial and Kantenah side... More

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear emptynester2014, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel free... More

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Hotel Summarization (Beta)

What travelers say

  • Salt water pool(19)
  • Beach bars(16)
  • Very good(15)
  • Golf cart(14)
  • Junior suite(14)
  • Kid Club(9)
  • Royal Suites(9)
  • Riviera Maya(7)
  • Would highly recommend(7)
  • Not sure(7)

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
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Also Known As:
Grand Palladium White Sand Hotel Akumal
Grand Palladium White Sand Resort And Spa
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

1,771 photos of this hotel

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#4 Luxury Hotel in Akumal #8 Romantic Hotel in Akumal #9 Top resorts Hotel in Akumal #9 Spa Hotel in Akumal #10 On the Beach Hotel in Akumal #14 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 
Number of rooms
264

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