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All 20 Akumal hotels

Grand Palladium White Sand Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
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Ranked #14 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed 2 days ago
cheryle d Nanaimo, Canada
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1,697 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nanaimo, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the White Sands 06 Jan to 16 Jan 2015, there were some ants on the patio but they never came inside, couple spiders but that's it. The buffets are not that bad at all, infact we never ate at any ala carts while we were there. Yes tons of walking but I was really thankful for that,... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear cheryle d, First and foremost, thank you for believing in us and for making The Gran Palladium Riviera Maya your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, If there is anything further we can do, please, just let us... More 

Peace River, Alberta, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our Wedding week review: Monday: Flight to Mexico was good and uneventful. Arrival through customs was long, especially for people traveling with children. Advise guests to check their paperwork for errors. Check in went well as there were only 8 of us arriving together. Our arriving group was basically in the same building except for one couple who traveled with... More 

Was this review helpful? Yes
Moncton, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand Palladium White Sands the week of Dec 6-Dec 13, 2014. Travelled with Westjet Vacations, direct flight from Moncton to Cancun. The flight was great. Thank you Westjet. Enjoyed our ride from the airport to the resort, about 45 minutes or so, goes by quick. Arrived at the resort, checked in quickly, off to our room.... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear hikaramba, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Regina, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We made an email request 5 days in advance of our arrival. Everything we requested we received. The pool entertainment staff was fabulous. Memo, Fabian and Coco were some of our favorite. For some reason Ricardo, Director of Entertainment, does not like Canadians and spends very little time speaking in English before a show. Whereas Memo seemed to love us... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear C J, I am sorry to hear that your stay and experience at the Gran Palladium Riviera Resort and SPA was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Charlottetown, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

When we first got to the resort, there was a mixup with our rooms. However, this was not at all a problem, as Enrique Ramirez, the clerk at the desk, went above and beyond to help us out and ensure our stay was as hassle free and enjoyable as possible. He was patient with all of our questions, and worked... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Elaine S, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. I will take note about your comments and I will... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The exterior grounds of this resort was certainly very well kept and beautiful. However, if you are travelling with young children definitely not recommended. The resort is interconnected as 4 hotels together and to get anywhere you need to wait for Trams to take you to the Restaurants or pools. None of the facilities were stroller friendly. All parents had... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the grand palladium white sands in the maya riviara and had an excellent vacation! The salt water pools were really nice and refreshing, the beach and ocean were clean and swimmAble. We had an issue with our mayan suite, and were offered a free upgrade to mayan suites in the royal club. Which meant premium drinks, 24... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Adamhartman, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More 

Annapolis, Maryland
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I will start by saying that if you are a picky traveler and like fine dining and good linens this is NOT the place for you. If you are okay with some basic room amenities and basic food this will work really well for you. The hotel is very pretty and very large. We like to walk so it was... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Helen C, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what... More 

Saskatoon, Canada
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from our family holiday over the New Year’s break. This was the fifth time that we have vacationed in the Mayan Rivera area and decided to try a new resort. We are happy that we booked into the Grand Palladium White Sand Resort as it was definitely the quieter side of this big resort at this buy time... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear JudyB1861, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager More 

Ottawa, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We are members and we enjoyed our stay for 14 days in Dec .This is a very large Resort and can be a little over whelming to find everything at first . Take the time to meet with your representative as they can advise you the best way to get around and see things book your favourite restaurants. The line... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Jack M, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits in our hotels. Thanks again and please let us know if there is anything further we can... More 

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Hotel Summarization (Beta)

What travelers say

  • Salt water pool(19)
  • Beach bars(16)
  • Very good(15)
  • Golf cart(14)
  • Junior suite(14)
  • Royal Suites(9)
  • Kid Club(9)
  • Riviera Maya(7)
  • Would highly recommend(7)
  • Not sure(7)

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#8 Luxury Hotel in Akumal
#9 Spa Hotel in Akumal
#10 Top resorts Hotel in Akumal
#11 On the Beach Hotel in Akumal
#12 Romantic Hotel in Akumal
#14 Family Hotel in Akumal

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