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Grand Palladium White Sand Resort & Spa

Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #15 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
Paul B Michigan Center, Michigan
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1,805 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Michigan Center, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We went to the Palladium for our daughter's high school senior trip. We had a large group of 18 year old girls. The best part of the resort was that the girls were safe. Even though it was spring break and a lot of the kids were drinking a little too much, we never felt that they were in any... More 

Was this review helpful? Yes 1
Espoo, Finland
Contributor
13 reviews 13 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

So much to do - mini golf, soccer, tennis, water activities in big pools or perfectly clear see- surrounded with wild life and jungle. Kids absolutely loved it, and when kids love, so do parents. The only minus thing was that the water slides were for our 6 year-old wild child a bit lame already, but our 4 year old... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ElinaSt79, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More 

Newark, Delaware
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The Grand Palladium White Sand Resort (which shares just about everything with the GP Riviera), has a great pool, beach area, rooms, and service. Everything is very clean and well maintained.....almost "Disney-like." However, the food leaves a bit to be desired. Our teens often ended up settling for spaghetti, and the desserts look far better than they taste. I would... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Delarod, Thank you for your kind words and feedback, very much appreciated. I will pass to our staff your comments about the food and the service. These comments help and give motivation to the personal and to improve our service day to day. Our commitment is to provide the best service and attention at all times to our guests.... More 

Point Pleasant
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

It is hard to find a place to stay that can host a family of 5 without having to pay for an additional room which could cost an extra $1,500-$2,000...Grand Palladium is the Solution for you! Congratulations to the entire staff of servers, chefs, maintenance, hospitality and management! This place was was an excellent example of SERVICE! Every time I... More 

Was this review helpful? Yes 6
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear rebecca M, Thank you very much for your nice comments about your last vacation in our hotel. We are glad to realize that you enjoyed your stay with your family and you liked the facilities that we have for kids. To be sincere we like to receive compliments but, in the other hand, we strongly think that any criticism... More 

Kelowna, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the Palladium were extremely friendly and attentive to your needs. The Royal Suites staff were all outstanding in all departments. I would like to recognize these staff members in particular for making our vacation exceptional. At "El Jardin" the service of Joel evening maitre D Manual morning maitre D and waiters Luis, Gaspar and Oded Frank a... More 

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DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear HankVM, Thanks a lot for your great comments about your holidays in Gran Palladium Riviera Maya Resort & Spa and particularly about the ones to our staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day; the staff is our best asset and we... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I am at this resort right now for a wedding and so far I am a bit dissapointed. We have stayed at other resorts in the Mayan and this just doesn't measure up. We have been here 2 nights and have already needed maintenance I our room 3 times (our fridge was broken, the shower needed repair and the bathtub... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear mjfingas, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Calgary, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one week at the Grand Palladium White Sands from March 28th to April 4th, 2015. As a member of the Palladium Travel Club we were treated very well. The resort is clean, very well maintained and has a great atmosphere. The staff are really friendly and go out of their way to make your stay enjoyable. The only... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Calgarytraveller003, Thank you for your comments and feedback about your stay at our resort. All comments are very important for us and for improve our service and facilities every day, as our commitment is to provide the best service and attention at all times to our guests. We are working every day to improve our services and as you... More 

Gurnee, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

O.k. here we go, first of all been to Mexico over 50 times. If you are thinking about place to vacation Grand Palladium is the place to do it, I have been coming here since it open in 2002.The managers and staff is the best at the Grand Palladium, the rooms are great very luxurious and decorated nice. The beach... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear gurnee2015, First and foremost, thank you for believing in us and for making Grand Palladium your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments. Thank you again and we remain at your service for any further comment or if you... More 

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one week in March, the resort is beautiful, very nice beach setting, many pools to choose from, very good food in excellent restaurants and excellen servers. Beautiful wedding in the Chappell with a fantastic mariachi band to follow. Had a beautiful week! 3 complaints: smely train betwen resorts, open bar all night on beach attracted screaming bums disturbed sleeping... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Irit2013, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services, that’s why we... More 

Regina, SK
Top Contributor
54 reviews 54 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first stay at the Grand Palladium White Sands resort, and we thoroughly enjoyed it. I combed through many of the resorts and checked the tripadvisor forum to find out which resorts had snorkelling right from the resort's own beach. There weren't many suggested, but after checking out the other resorts, I decided that the Palladium offered me... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear travelling-pianist, Thanks a lot for your excellents comments about your last vacations with us and for such a delightful description of your experience at the Grand Palladium White Sand . For us is really significant the feedback from our guests and is heartwarming to realize that our dedication is in the right path. Thank you again and please, if... More 

Hotel Review Summarization

What travelers say

  • Beach bars(15)
  • Salt water pool(13)
  • Very good(11)
  • Golf cart(11)
  • Junior suite(9)
  • Riviera Maya(7)
  • Royal Suites(7)
  • Punta Emilia(6)
  • Segway tours(6)
  • Kid Club(6)
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