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All 20 Akumal hotels

Grand Palladium White Sand Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
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Ranked #13 of 20 Hotels in Akumal
A recent review
4 of 5 stars reviewed 3 days ago
lomu-six osoyoos
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1,662 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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osoyoos
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband & I stayed at the GP White Sands for 2 weeks at end Nov/begin Dec. in building 57. My friend (in separate room, building 56) traveled with us. The hubby & I have been to 7 resorts in the Riviera Maya, & 4 on the west coast of Mexico, so we are fairly experienced. The Good: The grounds... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear lomu-six, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us know... More 

Calgary, Canada
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As a disclosure up front - I am not an "all inclusive" kind of traveler and my recent experience at this hotel has done nothing to make me want to become one anytime soon. I was staying here because a very dear friend had selected this facility to be married at. The Pros: The grounds are beautiful Clean, well laid... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Good2GoTravel, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we... More 

Bonnyville, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

about a year ago I had started planning my destination wedding and the Grand Palladium White Sands which was recommended to me by my travel agent. I have not been to this area of Mexico before nor the resort and thought I would try it out. I am very happy that I went with his reccomendation and would surely visit... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ShereenZaketti, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White Sand Resort... More 

Port Moody, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived with our friends whom are travelling with two teenagers 13 & 15, upon their arrival to unit 54, they opened the door to a large jacuzzi tub in the middle of their room a shower stall and toilet - both behind frosted glass doors. After a buffet dinner at El Gran Azul, we went to the front desk... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Darlene2012_13, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you... More 

Kitchener
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and 2 kids just returned from a weeks stay at the White Sands. I would definitely recommend this resort. Lots for the entire family to do. Beach has both sandy and rocky areas that are great for snorkeling and equipment is provided for free at the dive shop. The El Dorado was our favourite restaurant, but they are... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear KitchenerMounty, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More 

Saskatoon, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

we really enjoyed our stay. First impression was a bit poor as there was garbage on the path as we entered, but we soon realized that was the clientele, not the staff (20 minutes later this was gone). Food is great, room was great, service was great. We did have a family next door with a very young infant, but... More 

Was this review helpful? Yes
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear scott m, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White Sand... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in White Sands in the end of November. I emailed to the hotel as soon as I booked it asking some questions, as the website was not providing details about Suite and I’ve received the most detailed answer I ever received. I also asked that we and our friends get the rooms on the 3rd floor next to... More 

Was this review helpful? Yes 4
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear CanadianTraveller159, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to understand that you and your family enjoyed... More 

1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this resort before(5 or 6 years ago with a large girls trip) and remembered the quality being higher. This time we traveled witg 22 family and friends. Although the resort was clean and the grounds were well kept the overall quality was maybe a 3 star. FOOD/DRINK-The food was not good, even at the restaurants. I... More 

Was this review helpful? Yes 6
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Pro's: + Snorkelling - if you go directly out from the flag pole located nearer to the White Sands walkway, about half way out towards the float markers, you will know you are in the right spot as the fish come to greet you, there is an outcrop of rocks that have a decent selection of fish - its... More 

Was this review helpful? Yes 4
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was very pleased with all aspects of this resort. When I heard of the overall size I was concerned about the proximity of the beach and everything else but once I figured out the area I was pleasantly surprised. I found the staff to be exceptionally friendly and helpful but a special thanks to the bartender at the White... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Michael E, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White Sand... More 

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Hotel Summarization (Beta)

What travelers say

  • Salt water pool(19)
  • Beach bars(16)
  • Very good(15)
  • Golf cart(14)
  • Junior suite(14)
  • Royal Suites(9)
  • Kid Club(9)
  • Segway tours(7)
  • Not sure(7)
  • Playa del(7)

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#7 Luxury Hotel in Akumal
#9 Spa Hotel in Akumal
#9 Top resorts Hotel in Akumal
#11 On the Beach Hotel in Akumal
#13 Romantic Hotel in Akumal
#14 Family Hotel in Akumal

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