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Grand Palladium White Sand Resort & Spa

Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium White Sand Resort & Spa
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Grand Palladium White Sand Resort & Spa
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1,878 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norwich
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We visited this hotel last August - sorry this review is so late! The hotel is quote big but not too big. Rooms: We had a suite in the white sands area which was very large and a bit dated but perfectly adequate for our needs. The cleaning fine - about what you would expect in the Carribbean. Pools -... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear RosieNorwich, Thank you for your comments about your stay in our resort, and thank you also for taking the time to explain your experience in your last holidays in Gran Palladium Riviera Maya. All comments, bad and good, are very important to us for constantly improving the quality of our service, and I am very sorry about the inconveniences... More 

White Hall
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First & Foremost , I Love this place & The People (which I will get to) . Went for fathers day weekend with My Son , Dylan . We Had An Absolute blast... He had fun playing sports in the pool everyday with the staff . As Usual I must commend a few of the staff Sports Bar has thee... More 

Was this review helpful? Yes
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Jeffrey B, Thanks a lot for such a fresh, accurate and delightful review about your last holidays in our resortand in particular the excellent comments about our staff. Reading it made us feel happy for being part of the team that made possible to offer you and your friend a memorable vacation. Thank you again and we look forward... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my first ever review, considering I always read reviews before I visit I thought I would finally post one myself. Let me start off by saying this review will have the good, the bad and the ugly. Pool is beautiful but the beach sucked. We were looking for calm ocean blue water and it wasn't! There was so... More 

Was this review helpful? Yes 2
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Ollie246, Thank you for your feedback about your last holidays with us. For us is really important to know all the impressions from our customers and what we need to do to better meet our guests’ expectations. We sorry for your impression from the beach but is a natural incident that the hotel can not control that affects the... More 

Pittsburgh, PA
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

After 13 trips to this fabulous resort, there isn't much left to say. You can see my previous reviews on the resort. There are many other resorts to choose from in this area, but the reason we continue to choose the Palladium is it's people. Filberto and Lucy at The Royal Lobby bar, Alfredo and Miguel at the Colonial Pool... More 

Was this review helpful? Yes 2
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Margaritalady/pa, Thank you for the excellent comments about your vacation in our resort and for such a wonderful review about your experiences that could help other visitors, and particularly about our staff, as our aim is to offer the best attention to our guests. We are really glad that you enjoyed your stay and the facilities and service that... More 

Cheyenne, Wyoming
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got back for a week stay, and the resort is very nice. They have an onsite dive shop that I used for 6 dives, and I was very pleased. They were very friendly and helpful, you could store your gear at the beachside shop until you were done, and all of the dives were within 5 minutes from the... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Jack S, Thank you for your nice comments and opinions, we are glad to realize that our effort was successful and you had a good experience with us. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future! Kind regards David Calvo Quiroga Assistant Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The grounds are beautiful. Staff seemed to work very hard to keep it beautiful and to be helpful. Unfortunately, we got DOZENS of bug bites, so much so that we checked the beds for bed bugs. We found no bed bugs but did find a lot of tiny bugs on the bathroom walls. Food was ok, albeit plentiful. I became... More 

Was this review helpful? Yes 3
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Brenda F, I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet... More 

Craigavon, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I travelled to Grand Palladium as are members of the Palladium Travel Club and had prior excellent experience at GP Jamaica/Lady Hamilton in September. We didn't expect to have another long haul holiday so soon but we were fortunate enough to be able to and I'd like to share some experiences about the hotel that we had.... More 

Was this review helpful? Yes 4
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Nicola D, Thanks a lot for your nice review, we are happy to know that you’ve enjoyed your vacation and that you bring home some good memories about your stay with us. Our aim is to create memorable experiences to our visitors and we really appreciate the feedback from our guests, which helps us to achieve this goal. Thank... More 

SC
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was very impressed with this resort, and especially the food and staff who were all extremely attentive and helpful. The overall resort was quite large, and the White Sands section seemed to be mostly younger to middle aged couples and singles. Most of the children were at the Colonial section where the kiddie pool was located. The restaurants and... More 

Was this review helpful? Yes 2
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear CG9672, Thank you so much for your comments about your last stay in our resort. We really appreciate the feedback from our guests as it helps us to improve our service day after day. We take into consideration your comment about the misapplied the charges with the aim to enhance our service. Thank you again and if there is... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Arrived with family of four for a 5 day vacation. Grand Palladium is made up of 5 different complexes: Kantenah, Colonial, White Sands, Riviera, Royal. I had emailed my ocean view room request a week prior, following instructions offered off the Palladium Addict website. Paid for a 1 bedroom suite at the Riviera with ocean view but upon check in... More 

Was this review helpful? Yes 2
Antonio R, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear maeshea, I would like to thank you for your comments about your stay in our resort, and to express our regret about your impression, because our commitment is to provide the best service and attention at all time to our guests. In reference to the observations about the food, let me explain that we work every day to have... More 

Gibraltar
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel surpassed my expectation. I stayed in a junior suite and the size was big. Made use of the jacuzzi. The Rooms were clean. I stayed for 7 nights and i used the buffet all the time. The quality & variety of food was excellent. The service A1. Lucy served us a couple of times & she was extremely... More 

Was this review helpful? Yes 1
DtorAdjunto, Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Dear FraggleRock80, Thank you for your kind words, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. Thanks again and... More 

Hotel Review Summarization

What travelers say

  • Beach bars(14)
  • Golf cart(11)
  • Salt water pool(11)
  • Very good(11)
  • Junior suite(9)
  • Royal Suites(7)
  • Not sure(6)
  • Playa del(6)
  • Colonial pool(6)
  • Kid Club(6)
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3,051 photos of this hotel

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Dining (116)
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Pool/beach area (549)
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Room/suite (252)
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Adults Pool (15)
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Beach (34)
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Kids' Pool (5)
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Los Rocas Saltwater Pool (24)
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Main Pool (50)
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Mayan Suite (79)
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Secret Pool (Adults Only) (14)
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Suite King (82)
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The Hotel (72)

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Hotel & grounds (11)
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Room/suite (9)
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