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Grand Bahia Principe Coba

#8 of 21 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal - Cancun km 250, Akumal 77760, Mexico
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Grand Bahia Principe Coba
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9,578 Reviews from our TripAdvisor Community

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Traveler rating
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    2,638
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

Just returned from the trip. It's about 1.5-2 hours away from the airport. Make dinner reservations as soon as you arrive otherwise you will be stuck eating at the buffet daily(which we were never told), since all 4 hotels can make reservations at any hotel you don't necessarily get priority its first come first serve basis. Take lots of bug... More 

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

The service, the food and the location its every bit of a resort we expected to be. Even before we travel, we check the rating here in tripavisor an it didn't disappoint us. We can even go to their sister resort (Grand Bahia Principe Acumal, Tulum & Khan), we eat their and used their facility with no extra charge. Awesome... More 

Was this review helpful? Yes 1
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest : We appreciate you choosing our resort for your holidays and sharing your impressions. It is a pleasure to know that you really enjoyed the services, the drinks, the food, the locations, the entire complex and our facility. It was honor for our entire team to provide you with excellent service as our philosophy is focused on our... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Where do I start, the hotel had many good and bad things about it. First we will start with the bad bits: the service altogether was very poor in my opinion. The first reason why I believe it was poor is because every morning and evening in the main restaurant there were never enough staff and when you ask for... More 

Was this review helpful? Yes 2
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We are delighted to read that your experience here was amazing and that were content with the room, the services,... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were a group of 14 travelling with young ones, pre teens, and a 21 year old, and this hotel catered to everyone perfectly. Transfers: If you're on a group bus, the hotel is pretty much the last stop on the circuit of hotels leaving from Cancun, therefore the ride is about 2hrs from airport. However; the ride went pretty... More 

Was this review helpful? Yes 7
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. Thank you for your comments about the service, the staff, the water park, the pools, the activities, and our complex. We are very happy you and your family members enjoyed your first visit to the resort. It is... More 

Dudley, United Kingdom
Level Contributor
180 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just come back after two weeks here with the wife & teenage daughter. We had a good vacation but it could have been better. Truthfully we don't think it is close to its 5 star rating and have stayed in better 4 star hotels. I'll start with the negative points. The biggest "issue" we had was getting a sun bed... More 

Was this review helpful? Yes 3
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. It is real pleasure to know that overall you enjoyed your holidays, the restaurants a la carte, the activities, the shows, and our facility. Regarding your comments we are sorry for... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were 2 family in vacation, 6 adults and 4 kids and we are unanimous for saying that was our best VACATION EVER ... even if my step-mother in law was with us.... that says it all !!!! The food was awesome, the room and instalations were spotlessly clean. The staff attentive and friendly. Don't miss the chance to greet... More 

Was this review helpful? Yes 6
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: Thank you for choosing our facility as your holiday destination. We are really happy to know that you enjoyed the room, the service, the staff and our facility. It is always a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. With great pleasure all you congratulations will... More 

Stirling, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Just love this resort, its great for all ages, so much to do, Great Food, Drink, Entertainment, Beach, the list is endless. The staff are amazing, On our last visit Victor Antonio @ Piscis Snack Bar was just #1 Can't fault anything

Was this review helpful? Yes 6
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It is a real pleasure to know that you enjoyed your holidays, the service, the staff, the activities and all the complex. We also appreciate your beautiful comments about the staff who made your stay memorable. Your comments... More 

Hampshire, United Kingdom
4 of 5 stars Reviewed 3 days ago NEW

Amazing place the food was just incredible we want to go back next year!!!!!! The people are lovely and the reps help to make sure u get the greatest holiday ever! Are room was upgraded because we were honeymooners the reason I didn't give 5* is because Thomson said they would let them no its are honeymoon and they obviously... More 

Was this review helpful? Yes
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: We would like to congratulate for your honeymoon. Thank you for choosing our resort for celebrating this important event in your life. It is a real pleasure to know that you enjoyed our services, the staff, the amenities, and our facility. It was honor for our entire team to be at your service again making your holiday enjoyable.... More 

Ashby-de-la-Zouch
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Let me start by saying this was the first (and proably last) All Inclusive holiday we have ever been on. There were plenty of good things but some not so good. My major gripe was simple...if you are looking for a relaxing beach/pool holiday then look somewhere else. The beach is unusable, completely full of seaweed (see picture) and quite... More 

Was this review helpful? Yes 19
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Regarding the situation described, we are sorry that we have not exceeded your expectations and disappointment with some services we offer; accept our sincere apologies that certainly does not reflect the... More 

Torrance, CA
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family and I just spent a glorious week at the Grand Bahia Principe Coba. Overall, my 4 year old, husband, and I had a FABULOUS time. The hotel itself is beautiful and well kept. There is wildlife everywhere and it is nice to see how they are respected and protected by the staff and hotel guests. It is also... More 

Was this review helpful? Yes 5
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review

Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We really appreciate your comments about the staff, the service, the buffet, the room and our facility. Regarding the situation... More 

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