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Grand Bahia Principe Tulum

#5 of 21 Hotels in Akumal
Certificate of Excellence
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Crta Chetumal - Cancun Km 250., Akumal 77760, Mexico
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Grand Bahia Principe Tulum
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8,582 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North West England, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

The staff are super friendly, cannot do enough to help you. Half way through my holiday I had an issue with the AC in my room. Rang reception was told someone would come out to fix it shortly. Within 5 minutes a man was in my room fixing the AC. The rooms and hotel itself were alway spotless. It is... More 

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Perth, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our flight with Thomas Cook was terrible never again !!!!! The hotel was good we had plenty of pool sides to choose from but u did have to get up early to get beds with shade.being a single parent it was hard because I could not leave my daughter in the room alone and had to get her up earlier.... More 

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2 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed in the Tulum resort for a week in July. We loved it. The food, service, entertainment and the people were so friendly. We had two issues. The group that tries to sell you the privilege club told us that it would take 45-60 min. 2 hours later we were still listening to their sales pitch. It really ruined... More 

Was this review helpful? Yes 1
Exeter, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here late may 2015 with my parents and it was relatively quiet before the holidays started as the resort is pretty big. The room was a good size with a balcony; comfortable beds and nice bathroom, however you do have to pay for a safe and Wifi connection when not in the lobby. The wifi is pretty good though... More 

Was this review helpful? Yes 2
North East England, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in March for a family wedding, there were 43 of us and not one of us went home disappointed. The rooms were all very clean and good, powerful,hot showers. The fridges got refilled every day free of charge with fizzy drinks, chocolate,crisps and bottles of water. There was wifi free in the lobby, however if you download... More 

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Doncaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in April/May and loved it. We stayed in the Bahia Principe Punta Cana (Dominican Republic) previously and because we enjoyed it there so much we stopped in Tulum this year. This is an absolutely amazing hotel perhaps the Canadians can get on your nerves abit but that was my only gripe. We did the Japanese (Mikado) a... More 

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Chester, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Brilliant 5* all the way never run out of options for food, always clean everywhere and rooms spotless brilliant air con, fab location plenty of beech within resort loved it ❤️❤️💁🏼. Will visit again! Staff very polite and helpful :-) Brill

Was this review helpful? Yes 8
Oshawa, Canada
Level Contributor
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

This was our second time staying at the GBP resort. First time was on Akumal side, this time Tulum side .Resort is great. We received the room we requested (upper floor, king bed). Service excellent, food great, beach was ok. I would go again!

Was this review helpful? Yes 4
Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had emailed the resort about a week before we arrived with a few requests: 2nd or 3rd floor room, king bed near or with a view of the beach/ocean. When we checked in we were greeted with an ice cold margarita. The room was not ready, so we were handed a map and ventured out to find lunch and... More 

Was this review helpful? Yes 13
Aberdeen, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Spent 2 weeks at the bahia principe tulum and loved it. We were upgraded by Thomas Cook to the hacienda club - couple of advantages - premium spirits, a pool for only hacienda and extra gourmet restaurant visits. The buffet restaurants were plentiful in choice and high in quality. We had no problem getting a seat until the last few... More 

Was this review helpful? Yes 7
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, We appreciate your preference in visiting the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions. We are very concerned to learn about your disappointing experience and are sorry to hear that we could not fulfill your expectations. It will certainly help us to keep focus on costumer satisfaction and fulfillment of... More 

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