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Grand Bahia Principe Tulum

#5 of 21 Hotels in Akumal
Certificate of Excellence
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Crta Chetumal - Cancun Km 250., Akumal 77760, Mexico
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Grand Bahia Principe Tulum
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Grand Bahia Principe Tulum
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8,042 reviews from our community

Traveler rating
    4,602
    2,185
    775
    318
    162
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2,235
3,444
77
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

if you have a problem with your room go to guest relations not reception. Reception only pass message onto them and that is how things don't happen. Everything we told them needed fixing has been done straight away and someone even came to check . Great place friendly staff on the whole . A la cartes a bit rushed I... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

We got this hotel at what we thought was an incredible discount but little did we know that we would get there and not have air conditioning for the whole week. We called the desk every day and they told us it would be fixed. On the 5th day they said "the air in this room just doesn't work" On... More 

Was this review helpful? Yes 2
Ellon, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Definitely 5stars. Fantastic holiday had by our family, 15 &12. Great choice of food at all buffet style restaurants and excellent choice of a la carte restaurants. Would especially recommend the French one. Amazing service from all staff. Clean and beautifully maintained grounds. Would definitely recommend to anyone looking for a luxury Mexican break away from built up Cancun.

Was this review helpful? Yes 10
South Wales
Contributor
13 reviews 13 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Booked and payed for hotel and transfers direct on web site for a twelve night stay, arrived approx 7pm in the evening after a 14hr journey - went to check in at reception to be told that I had not booked as they had no booking under my name, , I showed them the hotel voucher confirmation that customer services... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Beautiful facility. Great food. Wonderful beach. Comfortable room. First class accommodations. Each of the restaurants was very good. Staff was courteous and helpful. Many wonderful attractions nearby. Weather was perfect.

Was this review helpful? Yes
Canmore, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our second stay here and we thoroughly enjoyed it again. We were upgraded to the Hacienda section, but had no seaview; we were moved to a seaview on the third night. The room was older than the first room (A/C not as strong, older furniture), but we had requested the change so did not complain but instead, we enjoyed the... More 

Was this review helpful? Yes 3
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 10 nights. It really was a lovely hotel so well kept with a great choice and food and drink with plenty of extras each day to keep things different like a BBQ at snack bar etc the four restaurants that we booked were all good too but by far the Japanese and Brazilian were the best. The room... More 

Was this review helpful? Yes 5
Nova Scotia, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I can't say enough great things about this resort...very very clean from the rooms to anywhere in the resort.the food was awesome at the buffets and the a la Cartes,ate more than I ever do because everything tasted so good.Drinks were great !! Entertainment was amazing,The beach had a lot of seaweed when we were there and the water was... More 

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Grafton, Massachusetts
Top Contributor
69 reviews 69 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Grand Principe Tulum for 5 days as part of a group of 15 (4 families). We had a great time. The food is amazing with a variety of choices - though a little bland for an Indian palate, habanero sauce was readily available. The accommodation and all the amenities are excellent. Alcohol flows freely :-), The... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Food superb. Accommodation superb. Entertainment superb. Staff & hotel amenities superb. Travelled with my daughter last week of April. Already planning next year's trip. Complements to the management .. Hard to beat this resort on ALL levels

Was this review helpful? Yes 3
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Kathy, Bahia Principe Riviera Maya Resort thanks you for providing us and other trip advisor users with your kind feedback and recommendations. It is nice to know that our guests take their time to express their impressions. We take pride in offering our guests comfortable accommodations and the very best in food and beverages. We are glad to know... More 

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