My son and I went here in August 2011. The staff were second to none, the whole complex of three hotels was amazing. The a la carte restaurants offered a wide range of flavours. Even the main buffet restaurants had far more variety than you could eat. The rooms were perfectly cleaned with a array of towel models daily. Waking... More

This hotel is amazing, you are free to use the whole complex of three hotels: Tulum, Coba and Akumal. The rooms were massive, with big beds and fully equipped bathrooms. Always had good entertainment... and the food is brilliant considering its all inclusive. The resort itself is fantastic, and although it is so big, you will really feel welcomed by... More

Awesome room (building 27 - southend of Tulum phase, so we were as close to the Akumal main building as the Tulum. Rooms at Tulum all seem to have view of the ocean though they are older. Still clean and neat every single day. Excellent service by our maid, Rohoan. Exceptional towel art! We looked forward to seeing what he'd... More

We stayed at the Villas Hacienda in the Tulum resort. The rooms were nice, towels and mini bar was stocked daily. The people and staff were friendly and helpful. Sometimes the information was confusing. Not all the staff gave us the same information. It's a huge staff so they don't always know what's what. The beach at the Akumal resort... More

Spend 10 days at Gran Bahia Principe at end of January. All our requests were granted. Stayed in Villa 23 overlooking Dolphin pool. Close to snack bar, Pools, and favorite breakfast restaurant - La Gran Tortuga. Favorite buffet was Riviera at Akumal. Booked 3 A la Cartes via email wiht Customer Relations prior to trip: Frutos Del Mar (Seafood), Don... More

This hotel - Gran Bahia Principe Tulum, Akula and Coba i>s aspan> HUGE disappointment. We had water running out of ceiling light and when we reported it, no one hurried to fix the problem. We called twice and finally had to walked to the front desk to show them video on the running water on my cell phone. We had... More

We stayed in villa 26 and it was very clean, the staff were excellent an the food was awesome. They had fun games to play everyday by the pool and they had shows at the theatre most nights. The beach was awesome, the drinks were good and the disco was so much fun! Lots to do there. I would go... More

We were in the Diamond Club part of the Tulum. It was almost perfect! Room very clean and quite large with balcony over looking ocean in near distance. We can't say enough how great the staff of this complex is everywhere. So friendly,helpful,kind and always happy to tell you about their beautiful country. The beach is a bit rocky in... More

Even though the weather wasn't the greatest,the four of us still had a super holiday. Let me start off by saying that the staff makes the place. The people are friendly and warm. The grounds are immaculate and kept that way every day. The food was plentiful and diverse. More than enough selection to make anyone happy. The rooms are... More