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Grand Oasis Tulum

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Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
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Grand Oasis Tulum
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Grand Oasis Tulum
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626 reviews from our community

Traveler rating
    257
    212
    69
    42
    46
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196
276
14
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Oasis Tulum
See the most recent reviews
1 review
4 of 5 stars Reviewed 3 weeks ago

April 4-11th our family stayed at the grand garden/pool side (2 rooms on the ground level) and day 1 the sewer backed up and we had water on the bathroom floor and hallway. The smell was awful. They could only move one of our rooms day two as they were booked solid. They were able to get the other room... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Shauna, Thank you for taking the time to share your comments. First, we would like to offer our apologies for the inconvenience you had with your room. We can assure you that this was an isolated case and is not representative of our usual standards. Nevertheless, we are happy to read that you enjoyed the rest of your vacation... More 

East Grinstead, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent a wonderful 10 days at the Grand Oasis last month. It's beautiful, relaxing and peaceful - exactly as it was supposed to be. We are Lifestyle members and were very pleased with the service we got from them, especially Jesus and Moises T - nothing was too much trouble for them. The food was great. Our favourite was... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Hilary, Thank you for taking the time to share your fantastic comments about your stay with us. We are delighted that you enjoyed our resort and the service you received. Rest assured we will congratulate the members of our team that you mention for their terrific work. It also brings us great joy to read that you enjoyed the... More 

Central Mexico and Gulf Coast, Mexico
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent area , hotel is very clean and the staff within the restaurants and site are fantastic, We need to say that hotel has very nice pools and the beach is great. This year we had the misfortune of seaweed on the beach. But this is not the fault of the hotel the whole coast had the problem. Very rare... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Rick, Thank you for taking the time to share your comments. We are delighted to read that you enjoyed the wide variety of cuisines we offer, and we appreciate the kind words towards our serving team. Rest assured we will congratulate those you have mentioned for their terrific service. Nevertheless, we offer our sincere apologies for the setback you... More 

Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Our first impression on arrival after quite a long bus ride from the airport was the place sees a bit run of the mill. We were shown to our room in the garden area but it was on a lower floor which we found a bit musty and cellar- like. We went back to the front desk and said we... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear James and Etsuko, Thank you for taking the time to share your fantastic comments about your stay with us. It is always wonderful to hear that our team have made a stay even more memorable. Rest assured we will congratulate those you have mentioned for their terrific service. Our team of chefs put a lot of effort and love... More 

Irvine, California
Top Contributor
61 reviews 61 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Like everyone on Tripadvisor, reading the reviews is a must. However, the problem with the resort is that it is two resorts in one - Oasis and Grand Oasis. Most of the negative comments are directed to the Oasis portion. Don't stay in the Oasis, stay in the Grand Oasis - you will not be disappointed. It starts with the... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are happy that you enjoyed our resort and the service you received. We would like to take this opportunity to inform you that we offer two categories to cater to the different needs of our guests. We appreciate all of your feedback as TripAdvisor is an important... More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed March 20-27 with a group of girlfriends. Very nice and relaxing resort. Most travellers staying seemed to be mostly couples and retirees. Not much of a younger or party scene (which is what we wanted). The room we stayed in was lovely but the maid service wasn't excellent. If we didn't leave a tip only the beds were made... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your great comments regarding your stay with us. We are delighted that you and your friends enjoyed yourselves. It is always a pleasure to read kind comments about our team. They always aim to go above and beyond with their service so we appreciate your lovely words towards them. Thank... More 

St. John's, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Me and 7 of my girl friends stayed at this resort from March 20-27, 2015. The rooms were big, and nice, although we had a corner room and the balcony was rather small, but a nice view, but little natural light. We Always had great cleaning service and clean towels and face clothes were never an issue! Thank you to... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Cassondra, Thank you for taking the time to share you fantastic comments about your stay with us. We are delighted that you and your friends enjoyed yourselves. We are happy to read that you enjoyed the wide variety of foods and drinks we offer, in addition to the service you received. Rest assured we will congratulate those you have... More 

Irvine
Top Contributor
50 reviews 50 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 5 weeks ago

As a family we have travelled all over Mexico and have done the all-inclusive vacation. This resort ranks as one of the best!!! I think it's best to start with checking in. Joel was truly professional and tried to accommodate our desire to upgrade our room to an ocean view room at every turn. Jonathan, the front desk manager too... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Desiree, Thank you for taking the time to share your brilliant comments regarding your stay with us. We are delighted to read that you and your family enjoyed your time spent here. It is always wonderful to hear that our team has made a stay even more memorable. Rest assured we will congratulate those you have mentioned for their... More 

1 review
4 of 5 stars Reviewed 5 weeks ago

I stayed at Grand Oasis Tulum for a week in March with a group of girlfriends. The resort was beautiful, quiet and had a relaxing atmosphere! The staff was very friendly and helpful! The food was good although service in both the buffets and A La Cartes was often slow. The rooms were spacious and had comfortable beds, however they... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Sarah, Thank you for taking the time to share your great comments. We are happy that you liked the wide variety of food we offer and the service you received. We will of course congratulate those you have mentioned for their fantastic service. We would like to take this opportunity to comment that at this time of year the... More 

Asheville, North Carolina
1 review
5 of 5 stars Reviewed March 30, 2015

Because of these reviews, my wife and I have chosen to visit Grand Oasis Tulum in June... I'm giving the resort a preemptive "excellent" rating in the hopes that we can make up for the awful time we had at another resort for our honeymoon. On the second day of a 7 day honeymoon, I broke my foot on the... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Nicholas, Thank you for choosing us as hosts to such a special occasion as your honeymoon. As you rightly mention we offer a wide variety of restaurants, bars and activities to cater to the diverse needs of our guests. We hope you will enjoy our resort and we look forward to giving you our warm welcome in June! Kind... More 

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