We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Oasis Tulum

3.5 of 5 Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Grand Oasis Tulum
Professional photos View all
Browse nearby
Grand Oasis Tulum
Write a Review

491 reviews from our community

Traveler rating
    207
    157
    52
    32
    43
See reviews for
166
209
12
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (491)
  • Mar-May only
    (108)
  • Jun-Aug only
    (131)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (128)
All months
Olathe, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A friend and I spent the week of January 11 at the Grand Oasis reserved through Interval International. I have stayed at five stars in the U.S., Canada, Europe, and South American as well as some hole in the wall places in my life. After reading and weighing, way too heavily I might add, the small number of negative reviews... More 

Was this review helpful? Yes 3
New Tecumseth, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We recently spent 6 days at the Grand Oasis and had a great time. From the moment we arrived until the moment we left we had fantastic service. The food was great. There was a large assortment at the buffet and the selection changed each day so you always had something different to try. The a la carte restaurants were... More 

Was this review helpful? Yes 3
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Carrie, Thank you for taking the time to share your fantastic comments with us. We are delighted you enjoyed our service and the variety of foods we offer. We are also pleased you thought our snorkeling tours were fantastic. Thank you for choosing us as hosts to your vacation and we hope to welcome you and your kids soon!... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The best part for our family was the superb staff- they made our stay great. The rooms and grounds were nicely done and kept perfectly clean all the time. Lots of food choices - even super fresh sushi (our son's fave). Too bad they don't let you use the free snorkel gear that they advertise unless it's during their supervised... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Claudia, Thank you for taking the time to share your brilliant comments about your stay with us. It brings us a lot of joy to know that our team made your stay a great one. We are also happy that you enjoyed the wide variety of cuisines we offer. Thank you for choosing us as hosts to your vacation.... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a relaxing quiet vacation. Our room was beautiful, right on the beach with a private deck to watch the ocean. The restaurants and lounges were clean and very good service. Our trip was made special by our beach cocktail server. Her name is Hipolita Hernandez. Giovani was the bartender who was always attentive and Flavio cleaned our room... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments regarding your stay with us. We are delighted that you enjoyed your time here. It is great to read your kind words about our team; they always aim to make our guests stay a special one. Rest assured we will congratulate those you have mentioned for their... More 

vermont
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Let me start by saying this isn’t our first trip to Grand Oasis Tulum. Our first trip was in February of 2014, upon arrival, three couples; we were told they had no rooms for us. Our trip was booked five months in advance through Travelocity. We were told they were going to send us back to Cancun to the Grand... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments about your stay at our resort. Firstly, we would like to once again offer our sincere apologies for the inconvenience caused back in February. Nevertheless we are overjoyed to read that your stay with us was such a pleasant one. Our team always aim to go above... More 

Winnipeg, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

this is a very nice hotel, great service, food very good. Lots of restaurants to choose from. The activaties were great. There was always something to do and someone to help you out. A special thanks to Nadia and Mayra in the sports area. Always made us feel like we were special. Angel in the buffet and Miguel in the... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Sharon, Thank you for taking the time to share your fantastic comments about your stay with us. We are delighted to know you had a wonderful vacation at our hotel. Our team always aim to make our guests feel right at home so we appreciate your lovely words towards them. Rest assured we will congratulate those you have mentioned... More 

Selkirk, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

an amazing resort with very kind and friendly staff, would like to thank a couple of very special people who went the extra steps to make sure our trip was super enjoyable. Our bar tender Juan Carlos and our very smilely Coffee & Me server Noeli Gonez. Also the supervisor of staff (forgot his name)lol. Noeli made our morning so... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Stan, Thank for taking the time to share your fantastic comments about your stay with us. We are pleased to read that our team made your stay so enjoyable. We will of course congratulate those you have mentioned for their great service. We look forward to welcoming you back soon! Kind regards More 

Lyme, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family has travelled to Mexico after Christmas for the last 12 or 13 years. We typically stay in a resort south of Cancun now tending toward the smaller establishments as my parents are in they're mid eighties. Last year we were booked into the grand oasis tulum but had to be relocated due to rooms damage due to a... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your great comments with us. We are delighted that you enjoyed your return to our resort. Our team always aims to make our guests feel right at home so we greatly appreciate your lovely words towards them. Rest assured we will congratulate those mentioned for their excellent service. We look... More 

nyc
1 review
4 of 5 stars Reviewed 1 week ago

This resort is a beautifully kept and perfectly decorated locale. It's what you are hoping for when you come to a place like this and you are not disappointed. With all of this surrounding beauty the best part of this place is the people who work here. From getting in at midnight and having a wonderful person help you park... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments about your experience at our resort. We are glad to read that you enjoyed the cordial service we offer our guests. Rest assured we will congratulate those you have mentioned for their great work. We hope to welcome you back in the very near future. Kind regards More 

Peterborough, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Grand Oasis Tulum in December 2014. I had read previous reviews that indicated you should stay at the Grand Oasis instead of the Oasis. The resorts are side by side and share the buffet and some restaurants. The advantage to staying on the Grand side is access to a couple of the restaurants - there is... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Mary Anne, Thank you for taking the time to share your fantastic comments regarding your stay with us. We are delighted to read that you had an outstanding time. It pleases us to know that you liked the variety of food options we offer. We also appreciate the kind words towards the members of our team; rest assured they... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Oasis Tulum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Travelocity, Cheap Tickets, Caribbean Online Mgt Corp., Booking.com, Priceline, Otel, Despegar.com and Odigeo so you can book your Grand Oasis Tulum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#11 Top resorts Hotel in Akumal
#12 On the Beach Hotel in Akumal
#14 Romantic Hotel in Akumal
#15 Family Hotel in Akumal

527 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (449)
Viewed
Hotel & grounds (81)
Viewed
Bathroom (9)
Viewed
Room/suite (40)
Viewed
Pool/beach area (140)
Viewed
0:48
Videos (2)
Viewed
View from room (18)
Viewed
Dining (41)
Viewed
Family/play areas (9)
Viewed
Business center/function rooms (2)
Viewed
Other (107)

Management photos: Courtesy of the property manager

Viewed
All management photos (78)
Viewed
Hotel & grounds (16)
Viewed
Family/play areas (4)
Viewed
Pool/beach area (9)
Viewed
Room/suite (13)
Viewed
Dining (13)
Viewed
Other (23)
Hotels you might also like...
Check In Check Out
Price Your Stay