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All 21 Akumal hotels

Grand Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
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Ranked #17 of 21 Hotels in Akumal
A recent review
5 of 5 stars reviewed 1 week ago
Samuel H
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381 reviews from our community

Traveler rating
    160
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    42
    27
    40
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134
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the place to be. It's calm, beautiful and very peaceful. The view was stunning, the room was clean enough and the buildings decently maintained. The maids do a great job (it's not spotless, but it's very good nonetheless), and if you show your appreciation by leaving them a little something, they'll make up some crazy towel sculptures. It's... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Samuel, Thank you for taking the time to share your fantastic comments regarding your stay at our hotel. We are delighted to hear that you enjoyed your time with us. We appreciate all your feedback as it helps to highlight for us areas where modifications can be made to better serve our guests. Our team aim to make our... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Grand Oasis on our honeymoon at the end of August 2014 and it was fantastic. When we mentioned it was our honeymoon, they gave us a gorgeous ocean view room with champagne and strawberries waiting for us, a special menu at their nicest restaurant, and a discount on their rental cars (which we... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments with us. We are delighted to hear that you and your wife enjoyed your honeymoon at our hotel. We know how special this occasion is so we are happy to hear that you had such a great time. We are also glad to hear you had fun... More

San Pedro Gza Gcia NL
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is well maintained in general, the beach is sensational with no rocks on the access to the sea, I found 2 things that I didn´t like: 1) There are no balconies on the ocean front romos which is one fo the main attractions for me to having an ocean front room. 2) The food was just average, seasonig... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Raul, Thank you for taking the time to share your comments with us. We are happy to hear that you thought our beach was sensational. Nevertheless we regret that we did not meet all your expectations. We appreciate your comments as they highlight for us areas where modifications can be made to best serve our esteemed guests. Rest assured... More

Lee, MA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We were at the Grand Oasis 7/29/14-8/5/14. The resort is quite a bit smaller than many of the resorts from Cancun to Tulum, which was what we were looking for, rather than a big party spot. It was super convenient throughout, and it was a quick walk (not 20+ minutes like some places) from our room to the beach or... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments regarding to your stay with us. We are happy to hear that you enjoyed your time here. It brings us and our team of chefs’ great joy to hear your praise for our restaurants. We would like to apologize for the inconvenience you had, and would like... More

Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We just returned from the Grand Oasis Tulum and would like to express our sincerest thank yous for an excellent stay. This was our first time visiting Mexico and the Grand Oasis far exceeded our expectations from the exceptional staff to the phenomenal beach and crystal clear waters. We stayed in the Garden view room on the ground floor which... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Karl, Thank you for taking the time to share such heart-warming comments about your stay with us. It brings us great pleasure to know that you enjoyed the variety of foods we offer, in addition to our beach and its vibrant waters. We are also delighted to read your kind words in regards to our team, they always aim... More

New York City, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

I had a wonderful time with friends at the Grand Oasis Tulum. The beach/pool/restaurants were great and the staff was extremely friendly. One of the staff members named Moises was very friendly and helpful and took care of everything that we needed. I highly recommend this hotel.

Was this review helpful? Yes
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Lindsay, Thank you for taking the time to share your lovely comments with us. We are pleased to hear that you had such an enjoyable stay and that you thought our staff was extremely friendly. They always aim to make our guests feel at home, so we are happy to hear your appreciation. We would like to let you... More

Elizabeth, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

To start off, this is the second time I'm here and grand oasis tulum is the best hotel . I'd like to start off by shouting out the following people for their excellent service to our family : Josué noh hoil Julio Sosa Gustavo from steakhouse ,Gerard ,Pedro from arrecife , Hipolita the bartender , Dulce from yoga Hector from... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Angelica, Thank you for taking the time to share your fantastic comments with us. We are always happy to receive repeat guests, and are happy to hear that you and your family enjoyed yourselves so much. We appreciate the kind words towards our team. Rest assured they will be congratulated for their great service. We hope to welcome you... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 10, 2014

We visit from New York on July 31st and stayed until August 7th. We booked 2 oceanfront rooms on the Grand side it was gorgeous the rooms was beautiful and clean even tho they take for ever to clean it , it was 5 pm and still not clean. (Housekeeping was very slow) or maybe it needed more personal. The... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. We are happy to hear you thought our hotel was beautiful and that you enjoyed the service provided by our staff. We will of course congratulate those you mention for their great work. Nonetheless we would like to offer you our apologies that we did not... More

cannuck
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

We loved everything about the hotel the roof top bar over looking the ocean with your own private plunge pool was amazing the beach and the water were amazing. I would definitely go back the only down side is the rooms are a little in the smallish side but for as little time as you spend in the room wasn't... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Tulum, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests and for you to remember... More

Toronto, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 5, 2014

Just came back from a week at the Grand Oasis Tulum (July 29-Aug.5). We travelled in a group of 17, 10 adults and 7 kids. This was my 11th time in the Mayan Riviera, and have stayed in various hotels such as the Bahia Principe, Dreams, Barcelo and Sirenis, and have always had a wonderful vacation in the Mayan. This... More

Was this review helpful? Yes 5
Atención C, PR at Grand Oasis Tulum, responded to this review

Dear Guest, We are truly sorry for the inconveniences you had on you recent stay. We offer our sincere apologies. Please note that all of your comments and opinions are very important to us and will be submitted to the appropriate departments to take the necessary actions to correct them and provide new options for you in the future. We... More

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Additional Information about Grand Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico

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