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Grand Oasis Tulum

3.5 of 5 Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
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Grand Oasis Tulum
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Grand Oasis Tulum
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456 reviews from our community

Traveler rating
    200
    136
    47
    30
    43
See reviews for
155
197
12
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel complex with its three separate hotels on the one property is situated on a swimmable beach. Staying at the Grand section gave the opportunity to be super close to the water. The benefit of the beach is the snorkling activity that is close to shore. The hotel offers a great extra of a piano player in the evening... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just came back from Paradise !!! everything form our booking with "Sunwing" to all transportation to the hotel and check in was smooth sailing. (Food in the airplane was bad, service so,so,) We got room 2339 (second floor, garden view) beautiful, with partial ocean view. The graunds and beach are breathtaking. The hotel is cute, small, but sophisticatedly designed.... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We recently returned from a 7 day all inclusive package purchased on Cheap Caribbean and were for the most part happy with the Hotel, Room, and food. There are actually three different properties Oasis, Club, and Grand Oasis. The Grand is where one would want to stay as our room was great and the "Grand" appeared was the newest and... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Jeff, Thank you for taking the time to share your comments with us. We are happy to hear that you enjoyed our hotel. Our team always aim to make our guests feel at home so we are delighted to know you thought the service was great. In regards to the internet we are sorry to hear that it did... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We went on a Skywing all-inclusive trip. Due to a computer glitch we arrived about an hour and a half later than we should have and were also faced with a 30-40 minute wait at Cancun airport for our transportation to the hotel so we basically lost the first day. The hotel lobby was dark (didn't want to attract turtles... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. It brings us great joy to read your praise of our team. They work hard to make all our guests feel relaxed and at home, so we appreciate your kind words towards them and will of course congratulate those you have mentioned for their excellent service. We would... More 

Vail, Arizona
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I spent a week at Grand Oasis Tulum in November 2014 and were quite pleased with nearly all aspects of our stay: location, room, overall amenities, etc. with only a couple of notable exceptions which I'll detail below... Pros: - Location; the hotel is convenient to both Akumal and Tulum and even Playa del Carmen for day... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Lindsay, Thank you for taking the time to share your comments regarding your stay with us. We are happy to read that you enjoyed your time here in Tulum. We appreciate all of your feedback and would like to use this opportunity to let you know that your comments will be passed on to the appropriate departments so that... More 

Moose Jaw, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed in the Grand Oasis portion of the resort and were very glad we did, the Oasis only portion is very restrictive as far as what bars, pools and restaurants you can go to. Housekeeping was excellent in our room. Disappointed with stocking of the mini bar which was done daily but some items were not apparently available day... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your stay with us. It is heartwarming to read your comments aimed towards our team and their excellent service. Rest assured we will congratulate those you have mentioned. We appreciate all your feedback as it helps highlight areas where modifications can be made to improve the guests’... More 

Victoria, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were very impressed with the Grand Oasis Tulum. We were treated very well. Staff were exceptional especially Jose the bartender and Yazmin the hostess. Wish they had wifi and an airport shuttle included but all in all a great trip. We will be back

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Jackie, Thank you for taking the time to share your kind comments about your stay with us. We are happy to know that you enjoyed the service and will of course congratulate those you have mentioned for their excellent work. We appreciate all your comments as these help to highlight areas where modifications can be made to improve our... More 

Pharr, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I was looking to find the perfect calm place to get an anniversary getaway with my wife in the enormous variety of resorts located in the Mayan Riviera, I'll never imagine what the Grand Oasis Tulum Resort all include package plan, were the right election. On this resort we found the perfect time in couple what we are looking... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Gerry, Thank you for taking the time to share your kind words regarding your stay with us. We are happy to hear that you and your wife enjoyed your anniversary here. It pleases us to know that you appreciated the first class service our team offers our guests, and that you thought our bars and restaurants were great. Regarding... More 

2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Please avoid comming to this hotel!! The rooms are old, dirty and terrible!! Staff from the reception doesnt do anything to make your stay better and smooth!!! My room stincked, shower didnt work ok, among other things!

Was this review helpful? Yes 5
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Diana, It is with great regret that our hotel did not meet your expectations. Your comments will of course be passed on to our management. We would like to take this opportunity to let you know that our team are always at hand to make our guests stay as pleasant as possible. If there is anything we can do... More 

Michigan
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We have been here nearly a dozen times in the last 10 years and have enjoyed the improvements to this hotel. We learned early on that there is a very distinct difference between the best and worst rooms at this hotel. Ww ALWAYS book an Ocean room on the GRAND Oasis side of the hotel. The service is beyond reproach.... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Tulum, responded to this review

Dear Lauren, Thank you for taking the time to share your fantastic comments about your stay with us. We are always pleased to welcome repeat guests and are delighted to hear that, once again, you had a great time here. Without doubt we will congratulate those you have mentioned for their wonderful service. Thank you once more for choosing us... More 

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Additional Information about Grand Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#11 Top resorts Hotel in Akumal
#12 On the Beach Hotel in Akumal
#14 Romantic Hotel in Akumal
#15 Family Hotel in Akumal

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