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Grand Oasis Tulum

3.5 of 5 Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
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Grand Oasis Tulum
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Grand Oasis Tulum
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540 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Caledonia, Michigan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

My friend and I recently stayed on an Intervalworld Getaway week at the Grand Oasis Tulum during the week of Feb. 7-14, 2015 and we had an AMAZING time! We have taken a girl's trip to somewhere in Mexico almost every year for the past 12 years and always stay a different resort to try someplace new. We will be... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed 6 days ago NEW

The Grand Oasis Tulum was a great get away resort to relax, hit the spa, lay on the beach and/or pool. Not a nightlife place, majority of the resort occupancies are in bed by 10. Amazing staff that was catered to us 24/7 and especially the activities and entertainment Mairicio put on for the resort was amazing!! He was truly... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Ashton, Thank you for taking the time to share your fantastic comments about your stay. We are delighted that you enjoyed such a special occasion as your birthday with us, and we appreciate your kind words towards our warm and friendly team. Rest assured we will congratulate those you have mentioned for their excellent service. Thank you for choosing... More 

Manresa, Spain
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great stay there last august. The best is the placement oh the hotel, on coastline, without the need of taking a bus in the very hotel to reach the beach (unlike plenty of 5 stars hotels in the zone). Swimming pool just 10 m from the beach, beautiful environment and very pleasant food are other magnificent features of this complex.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking your time to share your lovely comments regarding your stay with us. We are delighted that you enjoyed our facilities, our location, and the variety of foods we offer. Thank you for recommending us and we hope to welcome you back in the near future! Kind regards More 

Brighton, United Kingdom
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a long but comprehensive review of our experiences when staying at the Grand Oasis Tulum Hotel (in Akumal). If you are seriously thinking about staying there, read this as it outlines the good and bad points of this hotel. This was one of three accommodation types we booked during our stay in Mexico's Quintana Roo area and it... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Amy, Thank you for taking the time to share your comments. While we are pleased you enjoyed the wide variety of foods that we offer we are disappointed to read that your overall experience did not exceed your expectations on this occasion. We offer our sincerest apologies for the setbacks you had. Whilst we thank you for bringing these... More 

Terrebonne, Canada
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Just came back from a devastating, disgusting 2 weeks. Please note that they will be renovating the hotel for a while. They won't tell travel agencies....Management are lying, poor customer service people with no honor. So many horrible reviews and sadly it's true. I can't write better than some of the other people that hit the spot perfectly, this Grand... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear David, Thank you for taking the time to share your comments and for your appreciation of our team. We will of course congratulate those you have mentioned for their service. However we are disappointed that your whole stay did not exceed your expectations and for this we offer you our sincerest apologies. We are grateful for your feedback as... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The Grand Oasis Tulum is a nice resort; the Café del Mar rooftop bar is my favourite part of the resort. It is very relaxing and offers a beautiful view. BUT... I picked up a parasite called blastocystis. I did not drink tap water and I was very careful not to open my mouth in the shower. I did not... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are happy to read you liked our resort and in particular our Café del Mar rooftop bar. We are sorry to hear that you picked up a parasite. We can assure you that we adhere to the strictest food and drink hygiene standards and our pools are... More 

Calgary, Alberta, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Our family of four with two children ages 5 and 7 stayed at the "Grand" Oasis Tulum from February 8 to 15. We have traveled to all inclusive resorts in the Mayan Riviera region of Mexico over ten times in the past 12 years, and we have loved every one of the six other resorts we have visited. We did... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Ramona, Thank you for taking the time to share your comments. We are sorry to read that your experience whilst staying with us was not seamless on this occasion. Whilst your feedback about our staff is very much appreciated, please be assured that your experience is not representative of our usual standards of service as can be seen in... More 

Fagernes, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were staying there for 15 nights from the 1st of janurary to 15th of january in the room 2208. We are a family with two adults and two children (11 and 18 years old). It was a pleasent experience. This was our first time in Mexico, because of the pleasant hotel, location and staff we would definetly return. We... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Kristaps, Thank you for taking the time to share your fantastic comments about your stay with us. We are delighted that you enjoyed your holidays. It makes us very pleased to read that you liked our Mediterranean restaurant and our steak house. We appreciate your kind words towards our team; they always aim to make our guests feel right... More 

Demarest, New Jersey
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We enjoyed our time in the Grand Oasis during the first week of February. We met many nice people from all over, especially Canada. They have shade available on and off the beach. Each night there is a (hokey) show, which were well attended. There are TV’s in the room, the channels are limited. Wi-Fi worked for me, I paid... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are pleased you had an enjoyable stay and are delighted you thought the wide variety of foods we offer were great. Your feedback is much appreciated as it helps to highlight areas where modifications can be made to better the overall guest experience. Thank you for choosing... More 

Kitchener, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Lets start off by saying, don't go to any Oasis in Mexico been to 2 in 3 months and both where awefull. This resort Oasis Tulum was not a good experience you pay alot of money and don't get what you pay for. We where suppose to be in family fun suits and instead we got put by the front... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Brenda, Thank you for taking the time to share your comments. We would like to inform you that the family fun suites are indeed in the Casa Club. Nevertheless we are sorry that your stay did not exceed your expectations on this occasion and we hope you will give us the opportunity to rectify this as this is not... More 

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Additional Information about Grand Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#11 Top resorts Hotel in Akumal
#12 On the Beach Hotel in Akumal
#14 Romantic Hotel in Akumal
#15 Family Hotel in Akumal

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