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All 20 Akumal hotels

Grand Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
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Grand Oasis Tulum
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69%
Ranked #17 of 20 hotels in Akumal
A recent review
3 of 5 stars reviewed 3 days ago
amf1 San Francisco, California
  • Reviews (306)
  • Photos (368)
  • Amenities
  • Room tips (98)
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306 people have reviewed this hotel

Traveler rating
    127
    86
    36
    20
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
San Francisco, California
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
203 helpful votes 203 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We just returned from a four night stay at the Oasis Grand Tulum (July 5th-9th, 2014) and I’m so torn on this property. The beach, the grounds, the pools, and the food are outstanding. The rooms we were given, however, were not nice at all. Some highlights of our stay: * We loved all of the little seating areas that... More

Was this review helpful? Yes 1
Allen, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We (3 families, 7 adults and 4 kids) just spent 6 days @ Grand Oasis Tulum Mexico. We had great time there. Lowest price for the vacation packages compare to other resorts in that area. The resort was nice with the best beach. The food was good but the services were excellent! specially from Reyes Olvera in Careyes restaurant. The... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to write about your great experience with us. We are happy to hear that you enjoyed our beach, the variety of food and the entertainment we offer; in addition to our personable service. Rest assured we will congratulate those mentioned for their excellent work. We look forward to welcoming you back soon.... More

Richfield, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel, staff and food was amazing! Hipolita my server on the beach kept my beverage full, and even brought snacks and lunch. Alfredo one of the many server we had in the reastraunts was great! He knew it was my birthday and brought out shots and a cake. The lady making the omelets every morning at the buffet was... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Valerie, Thank you for taking the time to share such fantastic comments with us. We are delighted to hear that you had an amazing Birthday vacation. We make every effort to create a unique and personalized experience for our guests, so in turn we are delighted to hear that your recent stay with us was so exceptional. Rest assured... More

Burkburnett
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Returned June 26 after a five night stay and would like to thank the staff and management for a fabulous time. Food and drinks were solid, we were upgraded to a Grand Oceanfront room just steps from the water. Special thanks to Manuel, Cleo, Angel and Wincillis for taking good care of us. We will be back in the future!

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share such lovely comments with us. We are delighted to hear that you had a fabulous time, and that you enjoyed the wide variety of food and drinks that we offer. Our team aim to make all our guests feel at home, so we appreciate the kind words directed towards them,... More

El Centro, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel has the best beach I have experienced. This is a yearly trip we make to this area and by far, is one of the best hotels. The staff was great, especially the waiter Alfredo and Antonio at steak house. They were always ready to accommodate our party of 19 when it came to sitting us for dinner. We... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Letty, Thank you for taking the time to share your experience of your stay at our resort. We are happy to hear that you and your group enjoyed your time here. We are glad to hear you thought our staff were great, they always aim to make our guests feel welcome and at home. Rest assured we will congratulate... More

Buffalo, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family of three adults and one young child thoroughly enjoyed our time here. The resort was nice, the food was decent and the service was excellent, especially Alfredo at Arrecife Steak, Josue at the Martini Piano Bar and the gentleman playing the piano in the evening. The poolside Chicken restaurant, Happy Chicken, was an unexpected and delightful treat. The... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Mark, Thank you for taking the time to write such positive comments regarding your stay at our resort. We are delighted to hear that you and your family had a great time. Our team aim to make our hotel feel like a home away from home so it is a pleasure to hear that you thought the service was... More

Mankato, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My siblings and spouses, and parents vacationed for the first time together ever. We celebrated my parents 50th anniversary. We were very impressed with the accomodations. Loved it being a smaller resort, since this was my parents first time ever to mexico. The Staff was exceptional! They suprised my parents with a special anniversary cake, gave our whole family special... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Janelle, Thank you for taking the time to share your fantastic comments regarding your stay with us. We are delighted that you and your family had an enjoyable time celebrating such a special occasion as your parents 50th Anniversary. We make every effort to create a unique and personalized experience for our guests, so in turn we are pleased... More

1 review
5 of 5 stars Reviewed 2 weeks ago

When we entered the hotel we were not expecting all of the great service, amenities, charm and relaxing atmosphere this hotel offered us. We stayed at Grand Oasis for a week, and had a great experience that gladly would repeat in the future. My wife and I took our two daughters for vacations, and found this to be the best... More

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Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Adrián, Thank your for taking the time to share such fantastic comments about your stay at our resort. We are extremely happy to hear that you and your family enjoyed your time with us. Our team aim to make all our guests feel right at home so we are glad to hear your praise regarding the service you received.... More

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The room so far away from the beaches, and all the restaurants. Food literally the same everyday, crowded not enough seats to accommodate big family we have (8ppl) , you gotta split up every meal time. Staff not friendly. Beaches are so dirty and you need to wear swim shoes. Beach Towel not available at all time. The room is... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Karen, We are sorry to read that your stay did not meet your expectations. Our hotel has dining options that include Mexican, Italian and Asian food in addition to an international buffet so it is sad to read that you thought the food was the same every day. Whilst your feedback is very much appreciated, please be assured that... More

Monterrey, Mexico.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I decided to spend a week in this resort to celebrate our 1st Anniversary. It was perfect for us to relax and enjoy. The beach was so beautiful with a deep blue turquoise. The food was good, everyone in the staff tried to make us feel comfortable, the bar at the lobby was excellent. We loved the... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Tulum, responded to this review

Dear Aurora, Thank you for taking the time to share such great comments about your stay with us. We are extremely happy to read that you had an enjoyable time celebrating your 1st Anniversary. It gives us a lot of joy to know that you liked the food and the hotels installations. We hope to welcome you back very soon,... More

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Additional Information about Grand Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Reservation Options:
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#11 On the Beach Hotel in Akumal #12 Top resorts Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort", a haven of tranquility far away from the hustle and bustle of the city where our quests can discover the wonders that nature has to offer. ... more   less 
Number of rooms
114

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