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Grand Palladium Kantenah Resort and Spa

#7 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
4.5 of 5
Hotel website
Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Kantenah Resort and Spa
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Ranked #7 of 21 Hotels in Akumal
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 weeks ago
lolatengo Toronto
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3,439 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Palladium Kantenah Resort and Spa
See the most recent reviews
Toronto
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited over Christmas with our extended family. Overall, I loved it and would return in a heartbeat. Grounds: The grounds are stunning and very well-maintained. There are employees sweeping and scrubbing everywhere. Even though the hotel was full, you could be virtually alone walking around the beautiful paths. Check In: Our check-in was smooth, we were handed a tasty... More 

Was this review helpful? Yes 5
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Lolatengo, Thank you so much for your nice review, it is nice to read that you had a beautiful time. We are sure that our future clients will appreciate your accurate opinion. Please do not hesitate to contact back for further reservations. Hopefully see you back in the future. Best regards, Santiago Escañuela F&B Assistant Manager Grand Palladium Kantenah... More 

Leduc, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we are very satisfied and are returning in April 2015 with 2 family members for them to share the experience with us . Have been to others and just have to say the staff and the resort here at the Palladium are very friendly, hard working and can see around the Resort the pride that they take in their country... More 

Was this review helpful? Yes 3
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Todd C, Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Kantenah Resort & Spa We really appreciate any kind of feedback. We put our greatest interest and value in our guests' opinions. Focus our efforts and dedication to continuously improve the quality of our services and facilities. We will... More 

Prince Albert, Saskatchewan Canada
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just arrived once again back from our second home yesterday. We stayed at the Kantenah section from April 5-15. I emailed the hotel earlier to ask if we could get our amazing Mayan Suite we had at Christmas and when we arrived we were placed in one of them. Villa 35. We were greeted by the front desk manager... More 

Was this review helpful? Yes
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear HookedonV..., Dear HookedonV..., Thank you thank you thank you thank you thank you thank you thank you thank you and thank you!!! I say thanks for every year that you trusted in Palladium like a choice to enjoy your holidays. You are now part of our FAMILY and one of our best FANS!! We are very proud to know... More 

Moncton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just got back from one week trip at the Grand Palladium Kantenah Apr 5-12. We had another great week. Yes it is a big resort with lots of walking but you can aways get a shuttle to get you around.Food is great, staff are very friendly, and the resort is clean. Don't worry about the bad reviews you read...people just... More 

Was this review helpful? Yes 8
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Cormier_Michele, Thank you for taking the time to share your amazing experience with us. It is a pleasure to read that you enjoyed it so much; that is our one and only goal. I will pass your regards to the team; and please do not hesitate to contact us for further visits. Best regards, Santiago Escañuela F&B Assistant Manager... More 

Lisbon, Portugal
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm really pleasant that we have chosen this hotel. Everything is wonderful The hotel was build on the rain forest , so you will find lots of beautiful green. Also, several wild life, acting as if they were pats, special guaxinim and iguanas but also birds The beach is beautiful, with crystal clear turquoise water and white sand with palm... More 

Was this review helpful? Yes 4
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear enjoyTrav..., Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Kantenah Resort & Spa We really appreciate any kind of feedback. We put our greatest interest and value in our guests' opinions. Focus our efforts and dedication to continuously improve the quality of our services and facilities. We also would... More 

manchester
Contributor
13 reviews 13 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ok so food is a bit rubbish and repetitive but that's it. This hotel is so nice, the facilities are fab. I travelled alone with 3 little children and felt safe and looked after, that's what matters. Go to the beach, turn right and just keep walking to find the rock pools and open sea swimming pool it's so so... More 

Was this review helpful? Yes 3
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Wrightshell, Thank you so much for sharing your experience. It is a shame that the food did not reach your expectations but we will keep working hard to improve day by day. Hopefully see you back in the near future. Best regards, Santiago Escañuela F&B Assistant Manager Grand Palladium Kantenah & Colonial Resort & Spa More 

Brigg, United Kingdom
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel in March 2015 with my husband, sister and brother- in-law. We all thoroughly enjoyed our stay here, we particularly loved this hotel because of the wildlife, it is fantastic resort and location. We loved the fact that there were wild monkeys in the surrounding greens, which unfortunately we didnt see but heard. We loved feeding the... More 

Was this review helpful? Yes 6
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Shelly C, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. We will glad to hosting you... More 

West Bloomfield, Michigan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After arriving to the airport and getting ready to check in the bags, one of the girls opened her wallet to make sure her ID was there, and realized all of her money was missing. In panic, she asked the rest of us to check as well, and it turns out money was stolen from every wallet that was in... More 

Was this review helpful? Yes 3
Seattle, Washington
1 review
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just back from the resort, was there for 9 days. The first 2 days were great, we had great service and the resort was very clean. There is a no spring breakers policy at the resort and this is why we choose to go there with our kids. We travel every April and try to find good resorts for the... More 

Was this review helpful? Yes 18
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Jaasl, Thank you for share your point of view with us We want to apoligize for the bad experience that you have feld during your last vacation. It is not easy as you said to control come other guest behaviors and believe us that we try to defend everybodys integrity and right to relax and enjoy Our policy excluides... More 

Kelowna, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

At the Grand Palladium we had one of our best experiences at an all inclusive resort. I'd like to recognize a few staff in this review. They make your vacation "the best". At El Jardin: Joel evening maitre D Manual morning maitre D Waiters Luis, Gaspar and Oded Filiberto bar tender at RS bar Lucy waitress at RS bar Frank... More 

Was this review helpful? Yes 3
ColonialKantenah, Director General at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear HankVM, Thank you very much for all your congratulations. All the Palladium staff work very hard every day to give to our clients all of our best service. When we read that we did it, we feel very proud of our daily job. Thanks again for share with us your comment. we will be delighted to hosting you again... More 

Hotel Review Summarization

What travelers say

  • Very good(44)
  • Steak house(25)
  • Beach bars(21)
  • Buffet restaurant(19)
  • Mayan suite(18)
  • Riviera Maya(16)
  • Great time(14)
  • Playa del(11)
  • Ala carte(10)
  • Salt water pool(9)
Questions? Get answers from hotel staff and past guests. Ask a question

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