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Grand Palladium Kantenah Resort and Spa

#7 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
4.5 of 5
Hotel website
Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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15% off + Webcome Package
Grand Palladium Kantenah Resort and Spa
Best prices for: 1 room 1 guest
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Ranked #7 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 days ago
Maad A
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3,599 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 of 5 stars Reviewed 4 days ago NEW

So I went to the hotel and the hotel is amazing with the best customer service and best entertainment team I've ever seen. From the entertainment team Checo, Luis Canales, Diana and Guillermo really know how make your holidays into a really fun experience with the activities they have throughout the day. I really recommend this hotel in Riviera Maya,... More 

Was this review helpful? Yes 2
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Maad A, Thank you very much for all your congratulations. All the Palladium staff work very hard every day to give to our clients all of our best service. When we read that we did it, we feel very proud of our daily job. Thanks again for share with us your comment. we will be delighted to hosting you... More 

Devon
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am writing this in retrospect as we travelled in June 2014. I have to say this was the most fantastic holiday. The complex of hotels was absolutely beautiful. The choice of restaurants and food was out of this world. Each and every a la carte restaurant had its own characteristics and the food never failed to impress. We tended... More 

Was this review helpful? Yes 3
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Yzf250, Thank you very much for this amazing comment about your holidays in our Grand Palladium Resort & Spa. We are delighted to having exceeded their expectations and we hope see you again in 2016 to make your holidays an unforgetable time. Warms regards, Santiago Escañuela F&B Assistant Manager Grand Palladium Kantenah & Colonial Resort & Spa More 

Edmonton, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the resort in December. So, it might be a little late. However, I still think that this review is valid. The hotel room, facilities, staff and services are epic. We enjoyed everyday of our 8 days stay and wished if we can stay longer. There is absolutely nothing to complain about. We are accustomed to tipping people... More 

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Omar_Bawh..., We are so grateful to see that you enjoyed your holidays with us in our Hotel Resort & Spa. We appreciate your feedback and we are happy to know that we were able to meet your expectations. Thank you very much for choice Palladium to enjoy your holidays and share your experience with us. We will be waiting... More 

common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Gorgeous area, resort is setup nicely. However, first night here.... no wifi, keys don't work and ants all over bathroom and bedroom. Beach is never clear of seaweedays and to top it off, after spending a couple thousand dollars here, we go to dinner and are told to leave. For what reason? A sleeveless shirt, mind you this is not... More 

Was this review helpful? Yes 2
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear herzerfamily09, first of all thank you for your comments, that always helps palladium to improve our perfecormance we are sorry you were not agree with our dress code. We inform it upon check in, thru our web page and in our guest welcome pack, but we are still note your comments We have a tema cleaning the beach very... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Unfortunately, our third trip (4 days) to this resort was a rainy one. We still enjoyed the expansive buffets, delicious food, excellent service and beautiful grounds. Didn't get to use the beach due to the stormy weather, and the pool water was cold from the rain and lack of sun, but that didn't factor into my rating! Did I say... More 

Was this review helpful? Yes 2
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear downerssue, Thank you for your comment and nice words Thank you for let us know this morning as well you comments and that friends were happy as well We looking forward seeing you again best regards, Celia Benito Assistant Manager Grand Palladium More 

Plymouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Flew with Thomson on dreamliner nice and modern everything works and by the time you have eaten and watched three movies your flight is over,cancun airport although very busy is quick and efficient and as long as you have the immigration forms given out on the flight filled out are swift with that too.one thing I hadn't encountered before was... More 

Was this review helpful? Yes 3
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear neilbarnes, thank you for your great review and recommendation we are glad to read that Palladium staff performance exceed your expectations warm regards, Celia Benito Assistant Manager Grand Palladium More 

Milton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our 4th time to the Palladium . Check in was fast, we arrived late cause Air Transat in Mexico left us stranded at airport. Once at Hotel we were greeted and escorted to our room 4527 which was on second level. Very clean, everything in working condition and we were greeted with a wonderful fruit basket, courtesy of... More 

Was this review helpful? Yes 2
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Natalie, thank you for your loyalty and enthusiasm we love to know that you had again a great time and thank you for mention some individual staff that will be nominated on the next staff awards warm regards Celia Benito Assistand Manager Grand Palladium More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This resort is huge, spread over many acres. But do not let that deter you. We never felt crowded even though the hotel was full. We stayed in Kentanah villa 51, which was perfect for us. It was very convenient for beach access and I would recommend it if you are beach people. There are small buildings with just a... More 

Was this review helpful? Yes 3
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Alice, thank you for your comments we are happy to know you had a great time and that you recomend palladium to future guest warm regards, Celia Benito Assistand Manager Grand Palladium More 

Midland, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is the second time my husband and I have been to the Grand Palladium Kantenah .. My son was looking for a mid range resort to have a destination wedding .this is the one we suggested .... We where there with a group of about 35 .. not all of us could get into this particular resort so other... More 

Was this review helpful? Yes 2
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dar Cinnamonh1969, thank you for your loyañty and nice review We pass all the informations to the people concern best regards, Celia benito Assistant Manager Grand Palladium More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Overall the hotel is great. Staffs are very friendly, food is good, beach is clean, calm waves,but the only reason I gave only 3 star because some of the evening shows are inappropriate for kids during shows. Be prepared for mosquitos. So buy mosquito repellent with at least 50% deet. The mosquitos are overwhelming.

Was this review helpful? Yes 3
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Chau, thank you for your review we try always to please everybody 100% and that is why we thank you for your honest point of view, that always help us to improve Animation team has your comments and will review them best regards, Celia Benito Assistant Manager Grand Palladium More 

Hotel Review Summarization

What travelers say

  • Very good(44)
  • Steak house(25)
  • Beach bars(21)
  • Buffet restaurant(19)
  • Mayan suite(18)
  • Riviera Maya(16)
  • Great time(14)
  • Playa del(11)
  • Ala carte(10)
  • Salt water pool(9)
Questions? Get answers from hotel staff and past guests. Ask a question

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Los Rocas Saltwater Pool (25)
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Main Pool (37)
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Mayan Suite (69)
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The Hotel (60)
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Waterpark Kids Pool (8)

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