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Grand Palladium Kantenah Resort and Spa

#8 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
4.5 of 5
Hotel website
Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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15% off + Webcome Package
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Grand Palladium Kantenah Resort and Spa
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3,777 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Torquay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have never been over that side of the world befor what a great time we all had people are so frendly and staff is allways there to help u and wait on u very clean hotel and lots of things to do cant wait to go again xxx

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear sarahjlloyd27 Thanks for your comments on your recent visit to our Grand Palladium Colonial, we appreciate your preference and fills us with excitement knowing that your holidays have been successful, you are the most inportant for us and we are always working to make your days than best and always offer the best quality. We wish you all well... More 

Cheltenham, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's taken me a while to write this review but am now happy with it...... My husband and I arrived here on 13th June 2015 for a 2 week stay. The day we arrived the weather was horrendous with torrential rain, this did not really dampen our spirits though as it may have been raining but the place was beautiful.... More 

Was this review helpful? Yes 1
Baltimore, Maryland
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our family (including kids 13 and 15) stayed at the Grand Palladium Kantenah in July 2015. We liked the resort, but it isn’t the best one we’ve stayed at in Riviera May. Overall, I would recommend it – depending on what you are looking for. First, this resort is massive. The biggest we have ever stayed at. While this does... More 

Was this review helpful? Yes 1
Huddersfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed as a family of four for two weeks from 22nd July to the 8th of August. This resort was all we had wanted and more. Our two teenage sons loved playing football every evening on the multi sports pitch and met lots of friends through this. The hotel is set in beautiful grounds and the staff work so... More 

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Amy K; Thank you very much for taking the time to share your experience. I am delighted with your kind review; I can feel the happiness that you felt during your stay, only by reading it. And that is the only goal that we all have: Make our guests happy. I will pass your kind redards to all the... More 

Colorado Springs, Colorado
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Where do I start? I'll start by saying I really don't have a bad thing to say. And I wonder where the bad reviews come from. Anyway....I found the Grand Palladium to be a beautiful and wonderful place for a vacation. Unfortunately the tides have turned this year/late last year and the sea weed is a little nuisance but the... More 

Was this review helpful? Yes 5
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear jac32010; Thank you so much for sharing your wonderful experience with us. You can not imagine how pleasant it is to be told that our A la Carte restaurants are your favorites from any hotel in the Riviera Maya that you had ever visited! Thank you for saying. We take note of the comment about the warm drinks upon... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just returned from fab holiday - staff fantastic - arrived to find rooms (2) not what we had booked - staff happily upgraded us to suite - kids loved pool staff, animation team - POP - absolutely fantastic - would recommend to everyone!!! Can't wait to go back next year, Recommend try all the restaurants - kids loved the Japanese... More 

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Private P; Thank you so much for your kind review; your opinion is very important to us because it helps us understand and evaluiate the performance, and quality of our services. We will keep working on our strenghts to make sure our services only get better; but what's more important: we will keep doing our best to help you... More 

charleston sc
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed at this resort from August 10-17th. Resort: MASSIVE - we love large resorts but this was the largest one I have ever seen. It usually takes me about 1 afternoon to familiarize myself, here it took me 2 days. It is a lush jungle setting. Tons of natural flora and fauna. We really enjoyed it... More 

Was this review helpful? Yes 2
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear chasnative Is a real pleasure to read such wonderful and descriptive comments on your recent visit to our Grand Palladium Kantenahy , know your opinion is very important to us because that will help us understand and assess the performance of our services. At all times we are always renewed to continue offering the service of the best quality,... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Just finished our holidays. Unfortunately I didn’t pay attention negative reviews. I don’t want to go in details regarding problems we’ve been facing. Only overall I can mention that the customer service is terrible. Front desk personnel cannot resolve any issue. To get to a manager will take you from several hours to days waiting until you’re realizing that you... More 

Was this review helpful? Yes 7
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear 225vlad20 First of all thank you for choosing and developing yourr vacations in Grand Palladium Kantenah Sorry this situation, our staff is trained and fully prepared to help, our main mission is your complete satisfaction and we work hard on every detail so that your days are best. Trust and appreciate the objectivity of their opinions, we want this... More 

Clarkston, Michigan
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The overall resort was lovely. Very pretty, with great pools, beach and amenities. However, when we arrived for our honeymoon we were VERY disappointed. We had booked a non-smoking king standard room, with the understanding that bringing out marriage license would get us an upgrade to a suite (per the website and booking the honeymoon package). But the front desk... More 

Was this review helpful? Yes 8
Saint-Jean-sur-Richelieu, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my 8th trip to a Palladium and my second time in Riviera Maya and I enjoyed every second of it. Sent my preferences prior to arrival and they were all granted. Food was great, site is very clean, animation is well planned, staff is super, room needed a bit of TLC, but was still fine. Seaweeds on the... More 

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Gentille1, Thank you for such a nice review, we are happy to know that we reached your expectations. It is very important for us to know, that during your stay you had different sensations about the resort, finishing your stay with such a wonderful feeling. We wil pass your greetings to our co-workers. So looking forward to seeing you... More 

Hotel Review Summarization

What travelers say

  • Very good(44)
  • Steak house(25)
  • Beach bars(21)
  • Buffet restaurant(19)
  • Mayan suite(18)
  • Riviera Maya(16)
  • Great time(14)
  • Playa del(11)
  • Ala carte(10)
  • Salt water pool(9)
Questions? Get answers from hotel staff and past guests. Ask a question

5,506 photos of this hotel

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Dining (274)
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Pool/beach area (1364)
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Family/play areas (74)
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Videos (3)
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Other (1350)

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Amenities (306)
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Beach (26)
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Junior Suite King (59)
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Los Rocas Saltwater Pool (25)
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Main Pool (37)
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Mayan Suite (69)
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Secret Pool (Adults Only) (16)
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Standard Double Room (58)
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The Hotel (60)
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Waterpark Kids Pool (8)

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Dining (3)
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