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All 21 Akumal hotels

Grand Palladium Kantenah Resort and Spa

4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Kantenah Resort and Spa
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Ranked #8 of 21 hotels in Akumal
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
April148 London, United Kingdom
  • Reviews (2,826)
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2,826 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (386)
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English first
London, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel is advertised as large, this is true, however we did not feel this hindered our time here at all. The hotel is made up of four hotels (if you like) joined together. There are lovely little trains that drive from lobby to lobby, plus hotel buggys that take you around the complex. The size definately wasn't a problem.... More

Was this review helpful? Yes 4
ColonialKantenah, Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello April148, Thank you for taking the time to share your vacation experience with us. We are delighted you enjoyed our restaurants, spa and friendly service staff. We do regret that we were unable to satisfy your accommodations requirements as this may not always be possible based on our occupancy. We however always do our best to make our customers... More

newjersey
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just returned from a nine day stay at the Kantenah. We used a private transfer to the resort and it took us about an hour to get there. We arrived at noon. Check in was very quick and the girl was very friendly. She went over everything with us was even kind enough to write down which a la cartes... More

Was this review helpful? Yes 3
ColonialKantenah, Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello vacation1976, Thank you for sharing your vacation experience with us. We are delighted you had a great stay with us and enjoyed our facilities. Our management team has noted your comments in order to assist us in improving our services. We look forward to hosting you for more vacations to come at our sister properties. Please do not hesitate... More

wenonah
1 review
5 of 5 stars Reviewed 4 days ago NEW

We just returned from our 10th trip to the Palladium Grand in Riviera Maya. I cannot say enough about this place and its wonderful, welcoming staff. Every time we return they have added something new. This year it was a grand kiddie pool. All the staff at Palladium are fantastic to us but I need to mention a few in... More

Was this review helpful? Yes
ColonialKantenah, Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello Joyce M, Thank you for sharing your holiday experience with us. We are happy to have hosted you for your tenth vacation and that you enjoyed your stay thoroughly. We will definitely advise our team members those of whom you have mentioned of your gracious comments. We look forward to hosting you for more spectacular vacations to come, as... More

Cambridge, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We chose tis hotel for our summer vacation, there was a group of 6. Arrived at hotel check in was fairly quick we got taken to our rooms. Unfortunately our friends were put in a smoking room that absolutely stunk. They were quickly moved without any hassle. The hotel itself is very clean and most of the staff seemed very... More

Was this review helpful? Yes 3
ColonialKantenah, Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello Mill99, Thank you for sharing your holiday experience with us. We regret that your stay was less than satisfactory with us at the resort. We would like to comment that usually at the opening of the restaurants there is usually not much of a waiting period if there is any at all. As such we would recommend that your... More

Derbyshire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Check in: very smooth. We had requested rooms with double beds next to each other in Kantenah scection and got exactly that. Rooms: could not fault! Grounds: amazing. The wildlife is what makes this hotel!!! Very clean. Yes it's a big place but you soon get used to it and a good walk (with amazing views) burns off some of... More

Was this review helpful? Yes 7
ColonialKantenah, Director Adjunto / Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello Fizzo, Thank you for sharing your comments with us. We are delighted you had a fantastic vacation with us at the resort. Our management team has noted your comments in order to improve our sevices. We however regret that you have left with this impression of the resort. We would like to comment that we are available throughout your... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Booked this property via Air Transat. Our party consisted of a 2 yr old and a 11 yr old, both of whom enjoyed this resort very much. Palladium is a huge property consisting of 4 properties, Kantenah, Collonial, White Sands and Riviera. Of these, Kantenah is more kids-friendly with various activities and a decent kids pool with lots of slides... More

Was this review helpful? Yes 3
ColonialKantenah, Director Adjunto / Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello SDintdot, Thank you for sharing your review with us. We are delighted you enjoyed our Portofino restaurant and our beautiful grounds. We would like to comment that the resort offers daily in the buffets a wide variety of salads, fresh fruits and vegetables that can aid with your specific meal requirementsas well as our a la carte restaurants. Our... More

Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Attended a wedding and everything was perfect! The planner's had everything arranged for us, so we could enjoy our stay! We often frequented the swim-up bar in the pool as well as the beach bar for 24hr snacks! The food was always excellent. The "train" services to take people to each of the resorts along the beach was awesome -... More

Was this review helpful? Yes 3
ColonialKantenah, Director Adjunto / Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello GypsyTraveller076, Thank you for sharing your holiday review with us. We are happy you had a wonderful stay and enjoyed our facility thoroughly. We look forward to hosting you once more as such kindly contact us prior to your next visit. See you soon! Best regards Celia Benito Director Adjunto / Assistant Manager More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of four (girls 10 & 12) stayed in three uniquely different places on our trip to the area. This was our "huge, all-inclusive" bit of the experience - 5 nights, we did our exploring (cenotes, ruins, beaches, snorkeling etc.) before we arrived so we could just relax enjoy the resort experience. However, it is VERY easy to get... More

Was this review helpful? Yes 6
ColonialKantenah, Director Adjunto / Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello Cheri M, Thank you for sharing your vacation experience with us. We are happy you enjoyed our variety of restuarants, beautiful pools and beaches. Our management team has noted your comments in order to assist us in improving our services. Please do not hesitate to contact us should we be able to assist you in some way. See you... More

Chester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Flew out with Thomson on the Dreamliner (which was excellent), arranged a private transfer very smooth. Went here for 2 weeks from 18th July. Wow what a hotel, having staying at the Riu Tequila 3 years ago and impressed, this hotel lived up to expectations in grandeur. Greeted with a prompt check in and our luggage taken by bell boys... More

Was this review helpful? Yes 6
ColonialKantenah, Director Adjunto / Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello Comrie32, Thank you for sharing your holiday experience with us. We are delighted you enjoyed our restaurants and facilities at the resort. We have noted your comments as your feedback assists us in improving our services. Please dot not hesitate to contact us in the future should we be able to assist in some way. Best regards Celia Benito... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My family and I typically choose Mexico as our yearly week long summer vacation destination, we stayed at this resort back in June for the very first time. We went with extended family members so I emailed the resort in advance to request that our rooms be in the same building. Thanks to tripadvisor reviewers' advice on building 51, we... More

Was this review helpful? Yes 2
ColonialKantenah, Director Adjunto / Assistant Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Hello Travellerlog, Thank you for sharing your holiday experience with us. We look forward to hosting you for more vacations to come. Kindly contact us prior to your next arrival should we be able to assist you in some way. See you soon! Best regards Celia Benito Director Adjunto / Assistant Manager More

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Hotel Summarization (Beta)

What travelers say

  • Very good(66)
  • Steak house(37)
  • Beach bars(33)
  • Buffet restaurant(24)
  • Mayan suite(23)
  • Great time(22)
  • Playa del(22)
  • Riviera Maya(20)
  • Ala carte(15)
  • Salt water pool(14)

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style
#2 Romantic Hotel in Akumal #3 Luxury Hotel in Akumal #5 Top resorts Hotel in Akumal #6 Spa Hotel in Akumal #6 On the Beach Hotel in Akumal #8 Business Hotel in Akumal #12 Family Hotel in Akumal
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Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
Number of rooms
422

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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