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All 20 Akumal hotels

Grand Palladium Kantenah Resort and Spa

4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Ranked #6 of 20 Hotels in Akumal
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
TinyDancer26 Liverpool, UK
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3,099 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, UK
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in the Kantenah area of the resort although I write this review having the whole resort in mind. We had such a lovely time, the resort is beautiful. BIG TIP: Do the segways tour on your first day, trust me, the charge is worth it. You will get your bearings a lot faster and discover things that you... More 

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Lincolnshire, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Me & my wife arrived at the GP on the 8th December for two weeks. On arrival we were not greeted with a welcome cocktail like our last two visits to the Gran Bahia. Not a big deal but after all of the long travelling it would have been nice. Anyway, we checked in which was polite and quick. We... More 

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Bristol, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 weeks at the Kantenah resort from Dec 7th to 21st - party of 4 including 2 kids (Age 8 and 11). Hopefully this epic review may help families with kids plan their trip better. HINT - Palladium addicts website gives you loads of info about the resort. First week was quiet in terms of guests -... More 

Was this review helpful? Yes 6
WA
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

GP was bought by a Spanish family-operated hotel group around 2011-2012. Before it was a nice, clean, yet pricey resort and western Europeans liked it. Now it is cheap, overpopulated, loud (sorry my beloved Mexican neighbors and Ukrainian tourists, you are very nice folks, but those who are the guests at GP apparently need to learn how to behave) and... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This was my second time at Grand Palladium, the first time I was at the Riviera and this time at Kantenah. The entire resort is stunning; the gardens, mangroves, beach front and pools are perfect. The entertainment staff around the pool were more annoying than entertaining. The music got louder as they tried to get more people to participate (which... More 

Was this review helpful? Yes 1
ColonialKantenah, General Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear James W, We truly lament to hear that we were not be able to far exceed your expectations and that your stay was somewhat marred by the incidents you mention. This is not the image that we want to project. Please receive our most sincere apology for any inconvenience you may have endured. We hope to have the opportunity... More 

Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Fabulous resort, great staff, a lot of food selections. The reason they don't get 5 start due to Travel Club membership. We purchased a travel package at a fair price. On their end they have to provide a concierge service from reservations to the time as a guest. Once the Travel Club has your money, all they do is apologize... More 

Was this review helpful? Yes 1
ColonialKantenah, General Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear oksanapc, First of all I would like to extend you our gratitude by having selected the Grand Palladium Kantenah Resort & Spa as the place to spend your recent holidays. And also thank you for your sincere feedback about our services and facilities. We hope to have the opportunity to serve you again in a not very distant future.... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This resort is huge with lots to do for everyone. We stayed here December 12-19th. Our 7 year old son loved the kids club. He spent about four hours a day there. Karla and the other kids club staff were amazing with the kids. One day we rented a catamaran, they rent them out for free but you only get... More 

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ColonialKantenah, Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear markusjames, Thank you for your email and your tripadvisor rate We are happy to know you had an exellent time in Palladium. Thank you as well for let us know where do you recomend to improve, as it is defitly our main motto. Please, let us know when are you coming back and we will explain you about the... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

We stayed at Grand Palladium Kantenah Resort for three week late Nov early december which was for my 50th Birthday which was in August. On arrival the checking in was quite quick and you were allocated your room either on the Kantenah side or Colonial siode of the hotel. We had requested Kantenah by e-mail two weeks previously as a... More 

Was this review helpful? Yes 1
ColonialKantenah, Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Deal Allison, Thank you for choosing Palladium for your 50th birthday and we are glad to read you enjoyed your 3 weeks holiday. We take note of your recommendations and tips as we want to have a daily improve, and our guest are the best ones who can help to lead the resort. Thank you for your time and Merry... More 

benidorm
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we spent the first 2 weeks of december in the kantenah and had an amazing time.you really dont appreciate how huge the resort is until you actually get there,this was exactly what we were looking for though as it gives you loads of choices of where to eat,drink and sunbathe.buffet food was varied and plentiful and the a la cartes,except... More 

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ColonialKantenah, Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear scruffy_murphys, Thank you for your comments and than you for recommend Palladium We are more than happy to know you had 2 great weeks with us and even if you dont repeat hotel destination, you are considering make an exception with us. Please, let us know prior arrival you are repeater and when are you coming back to prepair... More 

Windsor, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a lovely stay here in the beginning of Dec. 2014. It's about a 30 min. trip from the airport. We had a quick check in & then to our standard room. The room was ..well appointed w/ coffee maker, iron, hair dryer, toiletries... the beds were comfortable but the pillows were terribly hard & lumpy. Our AC worked... More 

Was this review helpful? Yes
ColonialKantenah, Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear 2happytravellers33, thank your for such a detailled review, Im sure its will help out to future visitors, as it really helps to Palladium to know our hits and miss and work out to improve every day. thank you for your comments about a la cart restaurants, facilities and rooms Please do not forget to let us know when are... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(58)
  • Steak house(31)
  • Beach bars(27)
  • Mayan suite(23)
  • Buffet restaurant(21)
  • Great time(19)
  • Riviera Maya(17)
  • Playa del(16)
  • Ala carte(14)
  • Colonial lobbies(13)

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#3 Luxury Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Spa Hotel in Akumal
#8 Family Hotel in Akumal

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