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All 20 Akumal hotels

Grand Palladium Kantenah Resort and Spa

4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Ranked #6 of 20 Hotels in Akumal
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
markusjames
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3,089 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This resort is huge with lots to do for everyone. We stayed here December 12-19th. Our 7 year old son loved the kids club. He spent about four hours a day there. Karla and the other kids club staff were amazing with the kids. One day we rented a catamaran, they rent them out for free but you only get... More 

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1 review
3 of 5 stars Reviewed yesterday NEW

We stayed at Grand Palladium Kantenah Resort for three week late Nov early december which was for my 50th Birthday which was in August. On arrival the checking in was quite quick and you were allocated your room either on the Kantenah side or Colonial siode of the hotel. We had requested Kantenah by e-mail two weeks previously as a... More 

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benidorm
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we spent the first 2 weeks of december in the kantenah and had an amazing time.you really dont appreciate how huge the resort is until you actually get there,this was exactly what we were looking for though as it gives you loads of choices of where to eat,drink and sunbathe.buffet food was varied and plentiful and the a la cartes,except... More 

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Windsor, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a lovely stay here in the beginning of Dec. 2014. It's about a 30 min. trip from the airport. We had a quick check in & then to our standard room. The room was ..well appointed w/ coffee maker, iron, hair dryer, toiletries... the beds were comfortable but the pillows were terribly hard & lumpy. Our AC worked... More 

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Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand Palladium with friends who are members of the travel club and had stayed there twice before and had recommended it. Initially everything was really good. The resort was great, staff friendly and most were helpful. As guests of members we had an assigned staff representative who was on call to personally help us with anything.... More 

Was this review helpful? Yes 6
ColonialKantenah, General Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Olly1354, We are truly sorry about the inconveniences you had to come across during your stay. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. Your comments will be shared with the heads of the departments envolved. For your next experience in any hotel of the... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

just got back from a 1 week stay at the Kanetah. good food, à la carte restaurants are nice but be prepared to wait up to an hour. go early if you want less waiting time or sit at the bar and let the barman make you all kinds of creative shot. tried the mediterrenean got an excellent tuna steak.... More 

Was this review helpful? Yes 2
ColonialKantenah, General Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Caroline; We are so grateful to see that you enjoyed your holidays with us in our Hotel Resort & Spa. We appreciate your feedback and we are happy to know that we were able to meet your expectations. Thank you very much for choice Palladium to enjoy your holidays and share your experience with us. I hope we can... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The staff doesent hardly underastand ANY English at all. Thinking outside of the box dosent excist here, two weeks of this gets very annoying! The spa, that is supposed to be a quite zone, dosent work at all. People are screaming and talking loudly (especially Spanish speaking guests). When allerting the staff they look like questionmarks. The staff are however... More 

Was this review helpful? Yes 4
ColonialKantenah, Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Sara, Thank you for your review We take note of your comments and suggestions to improve our service and performance Again, thank you for your time and opinion Best regards, Celia Benito Director Adjunto / Assistant Manager Grand Palladium Colonial Resort & Spa Grand Palladium Kantenah Resort & Spa More 

michigan
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We arrived to a wonderful drink and friendly staff. We were upgraded for free to a junior suite and received a nice fruit basket in our room. Pros - the resort is beautiful and very clean. The complex is HUGE! We loved that as we love to walk. We averaged 6-7 miles per day. There are trains to take you... More 

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Lovestulli, Thank you for yourt review. Thank you for let us know you like the resort, the beach and the facilities. Definetly we take note of your comments to improve our restaurantes menus and food service. There are 9 diferent options of a la cart restaurants and it is a pity you did not like 2 of them. we... More 

Edmonton
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this resort from November 6-13 with our children and family. As usual we loved the private transfer with Travel Club and the check in was quick and easy. The one thing we love about this resort ( this being our second trip, first was to Royal Suites) is that there is always somewhere to explore and a... More 

Was this review helpful? Yes 1
ColonialKantenah, General Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Kelly F, We were very delighted to read your reviews regarding your recent vacation here at Grand Palladium Colonial& Kantenah Resort & Spa. We are glad to see that you had a great time with us. Thank you very much for share your experience and for the time you taken to write it. It is important to know how... More 

Easthampton, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We didn't initially get the room we requested, but it was changed the next day. After that it was smooth sailing - weather was almost perfect. Sea was very choppy and disturbed for first couple of days, but after that I found a nice, lively patch of coral reef just past the buoys where I even spotted a coral snake... More 

Was this review helpful? Yes 1
ColonialKantenah, General Manager at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Wojtunio, We thank you for the time you have taken out of your busy schedule to write and share your feedback with us. It is always our intention to ensure that our guests to have a complete vacation and we are happy to know that we were able to meet your expectations. We are glad to hosting you and... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(58)
  • Steak house(31)
  • Beach bars(27)
  • Mayan suite(23)
  • Buffet restaurant(21)
  • Great time(19)
  • Riviera Maya(17)
  • Playa del(16)
  • Ala carte(14)
  • Colonial lobbies(13)

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#3 Luxury Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Spa Hotel in Akumal
#8 Family Hotel in Akumal

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