We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 21 Akumal hotels »

Grand Palladium Colonial Resort & Spa

Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Grand Palladium Colonial Resort & Spa
Ranked #2 of 21 hotels in Akumal
4.5 of 5 stars 1359 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

1,359 reviews from our community

What travelers say about this hotel
  • Very good(40)
  • Salt water pool(36)
  • Playa del(32)
  • Beach bars(28)
  • White Sands(26)
  • Great time(25)
  • Riviera Maya(25)
  • Junior suite(23)
  • Steak house(16)
  • Kid Club(14)
Traveler rating
    795
    332
    109
    80
    43
Only show reviews for Family (339) | Couples (497) | Business (5)
Date Rating
Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 27, 2012
4
people found this review helpful

have just got back and have to say, what a place. everything was on hand whenever and whatever. HOWEVER, we did have $100 go missing from our room. while the management did everything it could to resolve the issue, without positive proof of who was to blame obviously no money was returned. we were given an upgrade to use if... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 28, 2012

Dear Sarah W, Thank you for your comments and I would like to give you our apologies for the incident. We try to do our best effort for our guest have a nice time with us. Please, don't hesitate to contact with us when you have the new reservation. Thank you for you time. Banesa Mª Burque Resident Manager More

Broxbourne
Contributor
16 reviews 16 reviews
Reviews in 15 cities Reviews in 15 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 26, 2012
3
people found this review helpful

. To startwith the hotel having 4 in one was way to big for us, we stayed in villa 9 which is a fair walk to anywhere, but was as requested very quite apart from the odd noisy neighbor. The golf carts that run around are not overly good at stopping and as some don’t have a sign on top... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 28, 2012

Dear the odd couple, Thank you for your comments. I would like to ask you if it's possible to have more information about your comment "Overall had a good holiday but way over priced for what you received". This information will help us to know what's happened. I will take note about your comment and I will analize this with... More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 26, 2012

Just got back from a two week stay at the Grand palladium Colonial, what a great resort, there are plenty of things to do through out out the day because it is so big. The pool areas are spacious and plenty of beds, you can sunbathe around the adult pools or go to the one where the entertainment staff keep... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 30, 2012

Dear EW1314, In behalf of Grand Palladium team, I would like to say you that we appreciate your good comments and your time. I am glad to know that you have had a great experience with us. With best regards, Banesa Mª Burque Resident Manager More

Middlesbrough
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 25, 2012
7
people found this review helpful

Just got back from an 11 night stay at the Grand Palladium Colonial through Thomsons. We booked this holiday with some trepidation as we have twice stayed at the Moon Palace and completely loved it but the Grand Palladium is much less expensive and, as it turns out, much better value for money. We arrived after a long, tiring flight... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 28, 2012

Dear jdaviesMiddlesbrough, In behalf of Grand Palladium team, I would like to give you thank you for your comments and your complete review. I will take note about each comment and I will share this information with the rest of the team. In our Pillow menu, the guests can find a special pillows. For example, cervical pillow, etc..This is a... More

Derby, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2012
5
people found this review helpful

Just got back from a wonderful 2 week stay at the Colonial.Taking everything into account it is the best hotel we have been to.It is on a huge scale when you include the Riviera/White Sands whose facillities you can use.There really is something for everyone.Two massive pools with swim up bars so you can have it as quiet or noisy... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 28, 2012

Dear Anthony M, Thank you for share with us and other readers your experience in Grand Palladium. I appreciate your time and I am very glad to know that you have had a beautiful time. With best regards, Banesa Mª Burque Resident Manager More

Derby, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 23, 2012
3
people found this review helpful

Arrived back from the Grand palladium resort on tuesday after only spending a week here and wished it were longer, why people bother to upgrade to premium i will never know as i am 17 st 6ft and had plenty of room in my plane seat thank you. All the transfer staff are Mexican not British but did not bother... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 24, 2012

Dear Walkairns66, Thank you for taking time to give us your feedback about your vacation in Grand Palladium. I appreciate this and I will share your comments with the rest of the team. With best regards, Banesa Mª Burque Resident Manager More

Surrey
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 22, 2012
2
people found this review helpful

Recently stayed at this resort, it is HUGE but have to say it is very clean, there are hundreds of staff and all were incredibly friendly and helpful and not the forced kind of friendliness that you sometimes find in All Inclusive resorts. Amenities were good and the cocktails also excellent! However.. what let it down were the rooms, they... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 24, 2012

Dear Brogiebear, Thank you for share with us your opinion about your vacation. The positive & negative comments are very important for us because we can improve our service & our facilities every day. I would like to comment that we are working in improve our rooms. Please, if you change the opinion and you decide visit us in the... More

Preston, Lancashire
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 22, 2012
6
people found this review helpful

Just returned from a 2 week holiday and really didn't want to come home. Was a little concerned at first if the resort would be big enough to handle the number of guests without being on top of one another, but pleasantly surprised at how spacious the resort was. You could have as much or as little noise as you... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 22, 2012

Dear HVSNessy, Thank you for taking time to share with us your comments about your vacation in Grand Palladium. It's a pleasure to know that you have had a great time here. If we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

london
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 21, 2012
1
person found this review helpful

Thomson flight was appauling the premium seats were so uncomfortable the plane was old, food was no different from cheap seats only thing extra was drinks and ice cream. Same on the way back, they leave a lot to be desired. They also said flight was 9 hours when it took just short of 11 with another 3 hours waiting... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 22, 2012

Dear Ms-Douglas16, First of all, I would like to give you my apologies for the inconveniences that you have had during your vacation. I will take note about all of your comments and I will check this with our team. All comments, positive and negative, are very important for us because we can improve service and facilities day with day.... More

Guildford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 21, 2012
5
people found this review helpful

My daughter and I stayed at this Hotel for two weeks at the beginning of March, from the moment we arrived we felt comfortable and completely "at Home". The staff were very helpful polite and nothing was too much for them. the choice of food available was amazing, two buffet restaurants,and eight A la Carte Restaurants offering plenty of choice.... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
March 22, 2012

Dear Helen H, In behalf of Grand Palladium team, I would like to give you thank you for your comments and for your time. I will share this information with our team. With best regards, Banesa Mª Burque Resident Manager More

Travelers who viewed Grand Palladium Colonial Resort & Spa also viewed

Grand Palladium Kantenah Resort and Spa
4.5 of 5 stars 1,630 Reviews
Akumal, Riviera Maya
Show Prices ABS:HotelCheckRates-d295150?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Grand Palladium Riviera Resort & Spa
4 of 5 stars 757 Reviews
Akumal, Riviera Maya
Show Prices ABS:HotelCheckRates-d596646?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Grand Palladium White Sand Resort & Spa
4 of 5 stars 789 Reviews
Akumal, Riviera Maya
Show Prices ABS:HotelCheckRates-d596004?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 21 hotels in Akumal, ranked by popularity »

Been to Grand Palladium Colonial Resort & Spa? Share your experiences!

Write a Review Add Photos Add Videos

Grand Palladium Colonial Resort & Spa Also Known As

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico

Owners: What's your side of the story?

If you own or manage Grand Palladium Colonial Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Grand Palladium Colonial Resort & Spa
Show the lowest price for this hotel (from our partners)
Show Prices