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All 20 Akumal hotels »

Grand Palladium Colonial Resort & Spa

4.0 of 5
Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Ranked #3 of 20 hotels in Akumal
4.5 of 5 stars 1203 Reviews
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1,203 reviews from our community

What travelers say about this hotel
  • Very good(37)
  • Salt water pool(35)
  • Playa del(28)
  • Beach bars(24)
  • Great time(23)
  • Riviera Maya(23)
  • White Sands(23)
  • Junior suite(19)
  • Steak house(13)
  • Lounge chair(12)
Traveler rating
    680
    302
    104
    75
    42
Only show reviews for Family (297) | Couples (415) | Business (5)
Date Rating
crforever
Senior Reviewer
7 reviews
29 helpful votes
5 of 5 stars Reviewed November 28, 2011
14
people found this review helpful

We stayed at the Colonial section of the beautiful Grand Palladium resort from November 13 through November 20 , 2011. We went through Air Transat and once again added the option plus which was worth the extra cost, highly recommend adding this. It was an early morning flight so when we arrived at the airport about 2 hours before the... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 30, 2011

Dear crforever, Thank you for taking time to share with us your complete review about your holidays in Grand Palladium. It's a pleasure to know that you have enjoyed the hotel and the facilities. For us, the opinion of our guest is very important. This information it's help for us for improve our work every day. Please, if you decide... More

Rosemary C
Glen Mills, Pennsylvania
1 review
2 helpful votes
4 of 5 stars Reviewed November 28, 2011
2
people found this review helpful

We just returned from Grand Palladium Colonial (11/19/11 to 11/26/11). We had a great time! The people are so friendly. My boys (10, 10 and 12 years old) loved the sports center. Luis and Celia were awesome. We snorkled and did paddle boats on the beautiful (big) beach. The boys enjoyed the buffet, especially Sra. Omelet at LaHacienda buffet. For... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 30, 2011

Dear Rosemary C , Thank you for taking time to give us your feedback about your holidays in Grand Palladium. I will share your comments with the rest of the staff. Thank you for your time.. With best regards, Banesa Mª Burque Resident Manager More

WilfandFamily
Nuneaton
Senior Reviewer
7 reviews
11 helpful votes
5 of 5 stars Reviewed November 27, 2011
4
people found this review helpful

First time in Mexico, and we stopped here on recommendation from friends, we were not disappointed. Great holiday, and great hotel. The room/apartment was a standard affair, for this part of the world, perfectly clean although a little tired in decor. Well over 50 TV channels, including cartoons for the kids ! We did have to phone 3 times for... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 30, 2011

Dear WilfandFamily, In behalf of Grand Palladium team, I would like to thank you for taking time to share with us your comments about your vacation with us. All comments, positives and negatives are very important for us because it's help for improve our service every day. Cordially, Banesa Mª Burque Resident Manager More

LovetheCaribbean68
Hartland, Wisconsin
Reviewer
3 reviews
18 helpful votes
5 of 5 stars Reviewed November 27, 2011
9
people found this review helpful

This is my absolute favorite resort. I have been to Mexico 15 times (3 of them at the Colonial) and would highly recommend it. The reasons why I feel this hotel is above and beyond others: 1. You can eat at the restaurants every evening during your stay and they open at 5pm. I hate making reservations and having to... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 30, 2011

Thank you LovetheCaribbean68 for takint time to give us and others readers of Tripadvisor your comments about your vacation in Grand Palladium. I would like to thank you for your confidence in Grand Palladium and please, if we can help you with anything or if you need information, don't hesitate to contact with us. With best regards, Banesa Mª Burque... More

Clyde B
Swansea, Wales, United Kingdom
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed November 25, 2011
1
person found this review helpful

Absolutely fab hotel everything you could want for a family holiday would highly recommend to anyone, as there is something for all ages. had a free upgrade, drinks and food were excellent with plenty of choice , shows were fab in the evening, came from there totally entertained and relaxed would go here again!! More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
December 4, 2011

Dear Clyde B, In behalf of the Grand Palladium team, i would like to give you thank you for your comments and for taking time to share your opinion with us. With best regards, Banesa M° Burque Resident Manager More

Marie C
Muskegon, Michigan
1 review
4 helpful votes
4 of 5 stars Reviewed November 16, 2011
4
people found this review helpful

The resort was huge and awesome! Seven Michigan women traveled on the 3rd of November for a five night/six day stay and we had the best vacation and will be back again next year! The resort was clean, staff was very friendly and helpful, the beverages and food offerings were expanse and delicious and there were lots of entertainment events... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 18, 2011

Dear Marie C, Thank you for taking time to give us your feedback about your vacation with us. We appreciate all comments because it's help for improve our service every day. Please, if you decide to visit us in the future, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

Gene U
Los Angeles, California
1 review
14 helpful votes
1 of 5 stars Reviewed November 15, 2011
14
people found this review helpful

This is the worst vacation that we ever experienced in our life and we travel to Mexico almost every year. We have traveled with 3 other couples and they had the same experience. First of all, the staff is very unpleasant and you can't find a smile on their faces. Secondly, the rooms are old and full of bugs and... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 18, 2011

Dear Gene U, First of all, we would like to give you our apologies for the inconveniences that you say have had during your stay with us. We respect your point of view but we would like to comment that we have beers in the minibars and is refilled every day. I don't know why you say that we don't... More

sarahgwylde
Wirral, England
Reviewer
3 reviews
17 helpful votes
5 of 5 stars Reviewed November 14, 2011
8
people found this review helpful

Oct 19 to Nov 2nd 2011. Two children aged 4 and 8, husband and I visited. Welcome was fab - we even had a lady assigned to us when we arrived to show us round and take us to the restaurant!!! Really lovely welcome. Room was adequate for 4 of us - only complaint from me is that the double... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 18, 2011

Dear sarahgwylde, Thank your for your comments about your family holidays with us in Grand Palladium. We appreciate your time because all comments are help for improve our service and facilities every day. Regards from the Riviera Maya, Best regards, Banesa Mª Burque Resident Manager More

leanney22
eygpt magic life
2 reviews
7 helpful votes
4 of 5 stars Reviewed November 11, 2011
4
people found this review helpful

Fab hotel, it was my birthday while we were on holiday, my husband payed 30 pound to have rise petals scattered every where, it was beautiful and a total surprise,I put them all in a wicker basket so I could get in to my bed! And intended to take them home, but t next day t cleaner had taken them... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 18, 2011

Dear leanney22, I would like to give you our apologies for the inconveniences that you have had during you stay with us. Please, if it's possible, I woudl ask you if it's possible that you give me more information about the incident that you have had so I can check what happened. Thank you for your time.. With best regards,... More

wtharm
york pa
Reviewer
5 reviews
26 helpful votes
5 of 5 stars Reviewed November 9, 2011
8
people found this review helpful

Just returned from a 7 night stay at the colonial section with 30 friends (10/29-11/5). I have been organizing annual group trips for my husband, myself and our friends, the last 4 years we have been going to the Dominican Republic, not any longer. Seems we have found our new home. My husband and I and 1 other couple were... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
November 18, 2011

Dear wtharm, In behalf of the Grand Palladium team, I would like to give you thanks for taking time to share with us and others readers your comments about you vacation with us. Please, if you decide to visit us in the future, don't hesitate to contact with us. Cordially, Banesa Mª Burque Resident Manager More

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Grand Palladium Colonial Resort & Spa Also Known As

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico

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Grand Palladium Colonial Resort & Spa
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