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All 20 Akumal hotels

Grand Palladium Colonial Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Colonial Resort & Spa
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83%
Ranked #8 of 20 hotels in Akumal
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
clowns002 Fernie, Canada
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2,584 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (490)
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English first
Fernie, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This holiday was 5 star, Do yourself a favor, go , stay and enjoy. Would recommend this holiday and resort to anyone who would love a great get away and a positive. and happy trip. Resort was amazing.

Was this review helpful? Yes 1
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings clowns002, Thank you for sharing highlights of your vacation experience with us. We are most elated that you had a marvellous stay at the resort. We look forward to hosting you in the near furture for another exciting and fantastic get away. As such kindly contact us prior to your next arrival as we would be happy to assist... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We booked triple rooms (suits with extra sofa bed) and ended up in double bed rooms and our friend got to sleep on the floor the whole week. The staff in the reception didn't show any empathy whatsoever and we didn't even receive and apology when our booking contract clearly says "triple rooms". This is the same case with all... More

Was this review helpful? Yes 4
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Hello Soheil R, Thank you for taking the time to share comments of your vacation experience with us. We extend sincerest apologies regarding the issues you have highlighted in your post. Regarding your accommodations, we would like to advise you that all tour operators and travel agencies have a full understanding of what our accommodations are like and what they... More

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

We went for a 70 person wedding in march 2014. I ended up booking a suite , which was amazing , but the lamps had mould and I had 100000 little ants and a few cockroaches . I called the front desk twice to say something about the ants .. An hour later the guys came and sprayed and left... More

Was this review helpful? Yes 2
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Ashley H, Thank you for sharing highlights of your vacation experience with us. We extend apologies for the issues you have highlighted in your review that affected the quality of your stay with us. Our management team has noted your comments so that we can improve our services. It is our hope that you would offer us another opportunity... More

Larkhall, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we are going to grand palladium in 4 weeks time we were here last may had a great time no problems checking in food great location fantastic staff very helpful anyone who has problems with this hotel must be professional moaners

Was this review helpful? Yes 4
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Carol N, We are delighted that you had a great stay with us in the past and that you have chosen Palladium resorts for another vacation choice. Thank you for advising us of your upcoming arrival, and we look forward to hosting you once more. Should you have any queries or questions, please do not hesitate as we would... More

Darien, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My family of four is currently staying at GP Colonial in a suite for over $4k US for 6 nights. Upon arrival at 7 pm the front desk clerk kept taking calls during check in which was highly annoying. There was one person at the desk. Our room keys did not work and we had to go back to the... More

Was this review helpful? Yes 3
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Hello alise1030, Thank you for taking the time to share highlights of your vacation experience with us. We extend apologies for the issues highlighted in your post. Our management team has noted your comments so that we can improve our services. We do hope that in the future you will provide us with another opportunity to demonstrate our excellent and... More

Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Complex consists of Colonial, Riviera, Kantenah and White Sands....it's like 5 resorts in 1....amazing....we loved the safari guys that would take you anywhere you wanted to go as walking could take awhile as it is so spread out. We want to thank Grace the wedding coordinator, amazing job as everything fell into place the whole day....our son David and his... More

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ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings kelsobev, Thank you for taking the time in sahring highlights of your vacation experience with us. We are indeed delighted that you had a great stay with us and that your son had a wonderful wedding. We will definitely pass your gracious comments to the team members whose names you have mentioned. It would be a pleasure to host... More

Saskatoon, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I would like to start by saying I have travelled to a lot of all-inclusive properties in the Caribbean, but never felt it was necessary to write a review. This time I felt I had to. After reading the reviews, we were really concerned about our choice, as we had 60 people travelling with us for our wedding. If you're... More

Was this review helpful? Yes 4
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Kylie K, Thank you for sharing details of your vacation and wedding experience with us. We would like to thank you for having chosen our resort to celebrate such a special occasion with your family. We are very much delighted that you had a wonderful stay as well as the members of your family. We will definitely inform our... More

Miramichi, Canada
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm sitting at the breakfast table on my last day of vacation. This is a very clean, large resort. We had a great experience, lots to eat, drink, night life (shows). Staff are more than friendly once we get over some of the language barriers at times (to be expected). The only down side to our vacation was the kids... More

Was this review helpful? Yes 2
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Hello jenmc4914, Thank you for taking the time to share highlights of your vacation experience with us. We are indeed delighted you enjoyed our food and beverage services and night life at the resort. Our management team has noted your comments so that we can make improvements to our services. If there is anything in the future that we could... More

Red Deer, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled here with our children and my parents..both of whom had never been to Mexico before. We arrived at 830pm and check in was smooth and fast as we had booked a separate transportation company to take us to and from the airport to avoid the big bus and a long wait to get here. We were in our... More

Was this review helpful? Yes 4
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings mojo1992, Thank you for taking the time in sharing details of your family vacation with us. We are very happy you enjoyed our variety of restaurants, beautiful pools and beaches and as well as our nightly shows. We will indeed inform Maribel of your gracious comments regarding the service received. We look forward to hosting you for another family... More

Rochester, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been meaning to write a review for quite sometime. If you are considering visiting this resort DO IT! We stayed in a Mayan Suite. It was wonderful. Our room was in a nice quiet spot. We had private access on the first floor with a large patio. We had some wildlife visit us several time while sitting out and... More

Was this review helpful? Yes 2
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Christina D, Thank you for taking the time to share highlights of your vacaion experience with us. We are delighted you enjoyed our accommodations, beautiful grounds and white sand beaches. We would be most delighted to host you for another vacation, as such kinldy notify us prior to your next arrival. See you soon. Alberto Gallegos Accommodations Manager More

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Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • White Sands(51)
  • Junior suite(39)
  • Beach bars(32)
  • Salt water pool(31)
  • Steak house(28)
  • Great time(23)
  • Riviera Maya(12)
  • Kid Club(12)
  • Punta Emilia(11)

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Top resorts Hotel in Akumal
#9 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Palladium Colonial Resort & Spa 3.5*
Official Description (provided by the hotel):
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
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Also Known As:
Grand Palladium Colonial Hotel
Grand Palladium Colonial
Grand Palladium
Palladium Colonial
Grand Palladium Colonial Resort
Grand Palladium Colonial Resort Spa
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Colonial Palladium Grand
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Akumal #5 On the Beach Hotel in Akumal #6 Top resorts Hotel in Akumal #9 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
Number of rooms
414

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