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All 20 Akumal hotels

Grand Palladium Colonial Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Colonial Resort & Spa
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Ranked #8 of 20 hotels in Akumal
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Melissa F Lancaster, New York
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2,595 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We went with 4 families & had 4 boys under 11. What an amazing resort. They were able to put us in same building as rest of our group. The pools were amazing. The resorts are all connected the place is HUGE. we were in bldg 6. And it was so accessible to most everything. We only took train once.... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A first class holiday, fantastic food throughout with great variation, and extremely hard working staff who are very pleasant indeed. Beware of the omelette chef in Le Hacienda; very serious lady indeed! Also, can you spot the unhappy sole in the Colonial Lobby reception; please ignore. The odd very loud American who attempted to bully the staff into submission on... More

Was this review helpful? Yes 3
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Walt752, Thank you for taking the time to share details of your vacation experience with us. We are delighted you enjoyed our food and beverage services, luxurious spa and the efficient services of our hard working team members. We appreciate your feedback as your comments assist us in the continuous improvement of your services. Should there be anything in... More

Yorkshire England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we have just returned from the colonial. It was our second visit and generally didnt disapoint. We stayed in villa 20. The rooms there are ready for a revamp however it was clean and comfortable the mini fridge was restocked daily the beds were comfortable. The new kids pool at the colonial is briliant and our little one was in... More

Was this review helpful? Yes 8
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Kay2007, Thank you for sharing details of your vacation experience with us. We are very happy that you returned for a second vacation and enjoyed our beautiful grounds and efficient service. The improvements you have highlighted in your review is one of the main reasons we encourage feedback from our clients via any form so that we can be... More

Reading, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Have just returned from two weeks with three generation family. Our second visit to Grand Palladium and our sixth to Yucatan region. We thought the whole experience was fantastic , location, facilities, food, service. The quality of All Inclusive is higher in Mexico than most of Europe and the Grand Palladium is as good as it gets. Having read other... More

Was this review helpful? Yes 7
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Supasix, Thank you for taking the time to share details of your family vacation experience with us. We are delighted that you visited us for another vacation and enjoyed our facilities, food and service. We look forward to hosting you for more vacations to come, as such kindly advise us prior to your next arrival. See you soon. Alberto... More

wirral
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We are currently staying at this hotel as part of a group of 24 for a wedding. Resort itself is amazing! Staff are constantly cleaning. Pools, restaurants, walkways etc are all spotless! Staff are on the whole always friendly and can't do enough for you. Hotel is right on the beach and the setting is absolutely beautiful! Great choice of... More

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ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings LKTD, Thank you for taking the time to share details of your vacation experience with us. We are indeed delighted that you and your family had a wonderful wedding experience with us. We will defiitely inform Nidia of your gracious comments. We do extend our apologies that you have had some issues with reservations in our Japanese restuarant. We... More

Leeds
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from this hotel - what can I say but WOW!. Hotel ticked just about every box going.   The hotel grounds and complex were huge and because we like nature and wildlife, this was a big winner for us - bio-diverse habitats of mangrove swamps, tropical forest, rockey and sandy beach - we saw loads of wildlife freely... More

Was this review helpful? Yes 3
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Big_AlLeeds, Thank you for sharing details of your vacation experience with us. We are happy you enjoyed our beautiful grounds, food and beverage services and our friendly service staff. Our resort does not permit clothing optional bathing due to the fact that we are a family resort. However, our sister property in Jamaica does have an area specified or... More

Fernie, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This holiday was 5 star, Do yourself a favor, go , stay and enjoy. Would recommend this holiday and resort to anyone who would love a great get away and a positive. and happy trip. Resort was amazing.

Was this review helpful? Yes 1
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings clowns002, Thank you for sharing highlights of your vacation experience with us. We are most elated that you had a marvellous stay at the resort. We look forward to hosting you in the near furture for another exciting and fantastic get away. As such kindly contact us prior to your next arrival as we would be happy to assist... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked triple rooms (suits with extra sofa bed) and ended up in double bed rooms and our friend got to sleep on the floor the whole week. The staff in the reception didn't show any empathy whatsoever and we didn't even receive and apology when our booking contract clearly says "triple rooms". This is the same case with all... More

Was this review helpful? Yes 6
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Hello Soheil R, Thank you for taking the time to share comments of your vacation experience with us. We extend sincerest apologies regarding the issues you have highlighted in your post. Regarding your accommodations, we would like to advise you that all tour operators and travel agencies have a full understanding of what our accommodations are like and what they... More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We went for a 70 person wedding in march 2014. I ended up booking a suite , which was amazing , but the lamps had mould and I had 100000 little ants and a few cockroaches . I called the front desk twice to say something about the ants .. An hour later the guys came and sprayed and left... More

Was this review helpful? Yes 5
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Ashley H, Thank you for sharing highlights of your vacation experience with us. We extend apologies for the issues you have highlighted in your review that affected the quality of your stay with us. Our management team has noted your comments so that we can improve our services. It is our hope that you would offer us another opportunity... More

Larkhall, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

we are going to grand palladium in 4 weeks time we were here last may had a great time no problems checking in food great location fantastic staff very helpful anyone who has problems with this hotel must be professional moaners

Was this review helpful? Yes 5
ColonialKantenah, DIRECTOR ADJUNTO/ASSISTANT MANAGER at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Carol N, We are delighted that you had a great stay with us in the past and that you have chosen Palladium resorts for another vacation choice. Thank you for advising us of your upcoming arrival, and we look forward to hosting you once more. Should you have any queries or questions, please do not hesitate as we would... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • White Sands(51)
  • Junior suite(39)
  • Beach bars(32)
  • Salt water pool(31)
  • Steak house(28)
  • Great time(23)
  • Riviera Maya(12)
  • Kid Club(12)
  • Punta Emilia(11)

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 Romantic Hotel in Akumal
#9 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Palladium Colonial Resort & Spa 3.5*
Official Description (provided by the hotel):
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
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Also Known As:
Grand Palladium Colonial Hotel
Grand Palladium Colonial
Grand Palladium
Palladium Colonial
Grand Palladium Colonial Resort
Grand Palladium Colonial Resort Spa
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Colonial Palladium Grand
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico

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