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Grand Palladium Colonial Resort & Spa

#8 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Colonial Resort & Spa
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Ranked #8 of 21 Hotels in Akumal
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
William G Gilbert, Arizona
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3,496 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gilbert, Arizona
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

Have you been on a low budget cruise ship? If so, this property is the same except its land based so you don't even get the benefit of visiting different locations. Starting off, we had high expectations based on other reviews. This was quickly squashed upon arrival. We were traveling with three couples including ourselves. The Room: Check in was... More 

Was this review helpful? Yes 1
Lancaster
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just returned from a great vacation to this resort. Let me start by saying, as others say, it is a HUGE resort. I knew that going in, but was not prepared for just how large this resort is! Was not a problem for us since there were lots of places to explore and trains and golf carts to take if... More 

Was this review helpful? Yes 4
Gloucestershire, United Kingdom
4 of 5 stars Reviewed 2 days ago NEW

It maybe that I set my standards a little to high for this trip but I had been looking to book a 5 star holiday in Mexico for years. Don't get me wrong this hotel is good but it not in the great bracket. Some of the really good things about this hotel is it's size and the number of... More 

Was this review helpful? Yes 8
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place was very big. But also very nice. Staff was super friendly and always around if needed. Swimming pools were big and swim up bar was excellent. Restaurants and buffet had some really good food. All the bars were also good. Rooms were neat and had stocked mini bar. Lots of activities on the resort as well. Overall great... More 

Was this review helpful? Yes 3
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Mark B Thanks for your visit, we are very happy to know that you enjoyed your holidays in our Grand Palladium Colonial, its experience is very important and we appreciate greatly devote part of their time to share their experience. Our hotel is very large and we have a myriad of activities to do everywhere, our main goal will... More 

Plymouth, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Definitely would recommend this hotel, the resort is huge, never been anywhere like it before. Loads of restaurants, bars, pools and entertainment. Noticed a few people moaning about the staff on here which I think is unfair. Yes some were not as happy as the others but they do everything to help you and as for people moaning about them... More 

Was this review helpful? Yes 16
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Liamnffc We appreciate sharing your experience at Grand Palladium Colonial, read detailed comments as well as their overall understanding fills us with joy and motivates us to keep working, thank you for your visit and to devote part of their time to write especially after a trip so long home, I hope a good back home. As well as... More 

New Bern, NC
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Check In/Out- Efficient, friendly, easy, quick. Staff - Everyone was very helpful and friendly! Cleanliness - Everything is spotless everywhere. Grounds - Spectacular and gorgeous! Bars - Great drinks, variety, some bars with top shelf liquor and all with very good. The house red wine is good. All the bar folks are good, but Carlos does stand out in his... More 

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Fond du Lac, Wisconsin
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

HUGE resort with beautiful beach, plenty of pools, wonderful spa with pool and many amenities that are free! Rooms- even the standard are great, we never take an ocean front because we are on the beach all day! Food in buffets is plentiful but suggest the restaurants- at least 8. Night life- shows, disco (opens very late 1100), entertainment in... More 

Was this review helpful? Yes 4
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear RNtravele First of all want to thank you for taking the time to share with us your experience in your recent visit to grand colonial palladium for us is very important to know your perceptions about our service which allows us to keep working and perfecting the details to achieve full satisfaction of our guests. We are proud that... More 

Burgess Hill, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

i have just returned from a 10 day holiday at Grand Palladium Colonial Resort & Spa, the Hotel was in beautiful surroundings but the service was very very poor, our air con did not work from the day we arrived and even though we complained on more than one occasion it never ever got fixed, our bedding was always damp... More 

Was this review helpful? Yes 4
Didcot, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived back from Mexico yesterday having had a fabulous time at the Palladium. We stayed in Villa 1 in the Colonial side which we think was the ideal location close to the Colonial lobby, pool and a short walk from a few of the restaurants. We'd heard about the hotel being massive but still didn't appreciate how big it... More 

Was this review helpful? Yes 4
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear mdf500 Is a pleasure to read such good reviews about your recent visit to our Grand Colonial Palladium, knowing that u has enjoyed every detail for us is very rewarding, in turn thank to take your time to share your experience at our hotel. Our hotel is huge and consists of 4 hotels where they can enjoy a lot... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

June 23-28/2015: I am a travel club member, and this was our first time using our membership since joining. Unfortunately we didn't find our transportation at the airport with our names waiting for us, we had to ask several people until we found someone with a list with our names on it. (I do not blame the resort for this--but... More 

Was this review helpful? Yes 3
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Vendiolat. Thank you so much for your wonderful and exhaustive review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guests’ full satisfaction on their stay at our Grand Palladium Colonial Resort... More 

Hotel Review Summarization

What travelers say

  • Very good(53)
  • White Sands(45)
  • Junior suite(35)
  • Beach bars(31)
  • Salt water pool(29)
  • Steak house(28)
  • Great time(21)
  • Riviera Maya(11)
  • Punta Emilia(9)
  • Really nice(9)
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Los Rocas Saltwater Pool (31)
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Main Pool (40)
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Mayan Suite (79)
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Secret Pool (Adults Only) (16)
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Standard Double Room (64)
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The Hotel (53)
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Waterpark Kids Pool (10)

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