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All 20 Akumal hotels

Grand Palladium Colonial Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Colonial Resort & Spa
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Ranked #9 of 20 Hotels in Akumal
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Adelef1fan Gosport England
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2,884 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gosport England
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

this was our third visit to Mexico and due to the horrendous experience arriving at the airport in Cancun, sadly we won't return. 2 hours to get from the plane to the coach after a 10 hour flight whilst being pushed, elbowed and trodden on is not my idea of fun! Having said that, the Thomson Dreamliner makes it a... More

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This has to be one of the nicest hotels we have stayed in. The staff starting from reception at check in right through to bell boys at check out were very helpful and friendly, and really couldnt do enough to make your holiday the best experience of your life. Nothing was ever too much trouble. The bar staff - especially... More

Was this review helpful? Yes 5
Seattle, Washington
Top Contributor
140 reviews 140 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I read a lot of reviews for this place and I am surprised that no one mentioned the issues we experienced at this resort. Let me start by saying that this resort is HUGE. It contains of four resorts combined into one huge resort. They all share same beach, when you walk in the beach you cannot separate the resorts.... More

Was this review helpful? Yes 3
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at The Grand Palladium from the 08/09/2014 for a 2 week break. From the minute we arrived it was obvious that this was going to be a great place to stay. On reading previous reviews we noted that it would appear that staying on the Kantenah side was the way forward , we emailed a week prior to... More

Was this review helpful? Yes 10
ColonialKantenah, Assistant Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Hello Samantha A, Thank you for sharing your vacation experience with us. We are delighted you had a wonderful stay and enjoyed our accommodations, restaurants and beautiful grounds. We look forward to hostingyou once more, as such kindly contact us prior to your next visit. See you soon! Best regards Alberto Gallegos Accommodations Manager More

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

It was absolutely beautiful couldn't have asked for a better time there was always something fun to do , drink or eat. Valentine the bartender in the lobby bar and karolina hernandez part of the pop team made my stay the best possible , they were the nicest and best people I've ever met , can't wait to come back

Was this review helpful? Yes 10
ColonialKantenah, Assistant Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Hello Vic216, Thank you for sharing your vacation experience with us. We are delighted you had a wonderful stay and enjoyed the services of our friendly service staff. We will definitely inform them of your gracious comments. We look forward to hosting you once more, as such kindly contact us prior to your next visit. See you soon! Best regards... More

Northampton
2 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have just returned after spending 10 nights in this fantastic location. Upon arriving at the hotel after a long flight, we were greeted at check-in with a drink and cold face towels, this was a very nice touch. We were congratulated on our wedding anniversary and asked if we wanted to upgrade our room (although not free of charge).... More

Was this review helpful? Yes 7
ColonialKantenah, Assistant Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Hello NorthamptonDude, Thank you for sharing your holiday experience with us. We are delighted you had a wonderful stay with us at the resort and enjoyed our restaurants and friendly service staff. We hope that your husband has made a speedy and complete recovery. We look forward to hosting you once more, as such kindly contact us prior to your... More

Holyhead, Waes
Top Contributor
56 reviews 56 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have just come back from two weeks at the Colonial and had a wonderful time. All four of the hotels that we were allowed to use where beautiful, well set out and extremely clean. The staff there worked around the clock keeping everywhere looking nice and cleaning everything in site. We were lucky to be in block 1 which... More

Was this review helpful? Yes 5
ColonialKantenah, Assistant Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Hello sleep_deprivate, Thank you for taking the time to share your vacation experience with us. We are delighted you had a relaxing holiday with us at the resort. We have noted your comments in order to review with our teams in order to improve our services. We regret that your stay was less than satisfactory. We would be delighted to... More

Sheffield, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently got back from the holiday of a lifetime. This hotel is vast, lots of pools to chose from, lots of great restaurants and a beautiful paradise beach. The shows were fabulous and I have to say I could not fault it at all. The activity programme is what makes this hotel so great with lots of entertainment. The... More

Was this review helpful? Yes 6
ColonialKantenah, Assistant Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Hello 540NatK, Thank you for sharing your holiday experience with us. We are delighted you enjoyed your stay immensely with us at the resort. We look forward to hosting you once more, as such kindly contact us prior to your next visit. See you soon! Best regards Alberto Gallegos Accommodations Manager More

newcastle,england
Reviewer
5 reviews 5 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

HOTEL..beautiful surroundings ,kept very clean and well maintained by the number of staff constantly working to ensure its kept that way. ROOMS ,we stayed in a standard room 2 years ago in the colonial ,which was a big room ,but this time we booked a double room as we had our grown up son with us ,when we arrived we... More

Was this review helpful? Yes 7
ColonialKantenah, Assistant Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Hello navajochief Thank you for sharing your second holiday experience with us. We are delighted you enjoyed our facilities thoroughly. We have noted your comments to improve our services at the resort. We look forward to hosting you for more vacations to come, as such kindly contact us prior to your next visit. See you soon! Best regards Alberto Gallegos... More

new hartford, ny
Reviewer
5 reviews 5 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled to the Grand Palladium in 2013 and were so impressed that we decided to return again this past July. We have never gone back to the same resort in our years of traveling. We arrived around noon-excellent transportation service from USA Transfers once again. Check in: We were told we had been upgraded to the White Sand section-(we... More

Was this review helpful? Yes 11
ColonialKantenah, Assistant Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Hello Kimmer48, Thank you for sharing your holiday review with us. We regret that your stay was less than satisfactory with us at the resort. We have noted your comments so that we can share with our teams to improve our services. We respect your point of view, however we would like to comment that we are always at your... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • White Sands(51)
  • Junior suite(39)
  • Beach bars(32)
  • Salt water pool(31)
  • Steak house(28)
  • Great time(23)
  • Kid Club(12)
  • Riviera Maya(12)
  • Punta Emilia(11)

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico

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