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Grand Palladium Colonial Resort & Spa

#10 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Colonial Resort & Spa
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Ranked #10 of 21 Hotels in Akumal
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Thisnameismine Birmingham, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from our holidays to the Grand Palladium,we were so impressed with the place we are already looking at booking this Hotel again. Check - in was Smooth and we both received a welcome drink and face towel after our long journey from the UK. We were taken by golf buggy to our top floor room in the Colonial... More 

Was this review helpful? Yes 9
Barnsley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from our third trip to the Grand Palladium and we love it. We will also be booking for next year. The resort is made up of four different hotels that you have access to. It is impossible to get bored here as there is so much to do. The resort is quite large but once you... More 

Was this review helpful? Yes 12
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear jo631965 I think the word thanks to sufiente will not describe how much we are pleased and excited to have been part of your vacation, especially if they have enjoyed to the fullest, their confidence to us is the main fuel that helps us to continue locking each day more dedication and always maintain the best quality of service.... More 

San Francisco, CA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at the palladium in June and overall our stay was good but there could be some improvements: Positives: - the kids pool was great - the night entertainment very nice, there was a kids show, then a smaller adult show, and then at the sister hotel a vegas style show. Then they would have live band until late... More 

Was this review helpful? Yes 3
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear nata8884 First of all I want to thank share with us your experiences on your recent visit to our Grand Palladium Colonial and spend some of your valuable time to let us know about the details of your vacation, this is of great importance to us as it helps us to continue improving our services always offer the best... More 

Nantwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Had a lovely stay here in May. Rooms and grounds all kept really nice and clean. Pool areas can be very busy and loud. If this isn't to your taste try the adult pool, we spent most of our time here. Much quieter and peaceful. Carlos who worked at the secret bar was brilliant. He couldn't of been more helpful.... More 

Was this review helpful? Yes 7
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear LindseyNo.. It was a real pleasure to have your visit, we appreciate your confidence in our hotel and make your holiday with us, fills us with excitement knowing that their vacation Riviera Maya have been good and especially we could join them. Our mission is your complete satisfaction at all times we do our best so that every detail... More 

Doncaster, United Kingdom
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel was clean and tidy and most of the staff were pleasant and attentive. Rooms were of a good size and cleaned to a very good standard. The entertainment was varied depending on time and which lobby you went to. The buffet how ever wasn't a very favorable experience, queuing to get in and at the counters. I can... More 

Was this review helpful? Yes 5
Mold, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Came on holiday with my sister and our families for her wedding, and it was exceptional! We loved the kiddy area with the slides and pool! This was a great feature and was so close to the adult pool, it meant everyone could join in with everything. We didn't upgrade our room to the Junior Suite but the rest of... More 

Was this review helpful? Yes 6
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear EarnyChic Thanks for taking the time to share with us your comments and let us know about your visit to our Grand Palladium Colonial, we are delighted to know that the development of their holiday was successful, especially because we have been part of such an important day in their lives as it is your sister's wedding. Knowing that... More 

chester
Level Contributor
1 review
5 of 5 stars Reviewed 6 days ago NEW

Arrived from Manchester (UK) on Tuesday 16th June. After a good flight on the Dreamliner we eventually got through customs at Cancun Airport. The journey to the hotel by coach is long and If I went again I'd book a private transfer. The check in at reception was very good and we were upgraded to a new Junior Suite in... More 

Was this review helpful? Yes
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear ChesterWe thank you very much for your wonderful comments over the question his recent visit to our grand colonial palladium, learn about their experiences helps us to keep working and redirect know our way to continue offering services of the highest quality. At all times we work to your satisfaction, and strive in every little detail to make your... More 

cardiff wales
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned last month from our second visit to Grand Colonial. Another wonderful holiday. Spending quality time in this well run resort is something so special. We were there to celebrate our wedding anniversary and could not have asked for more. Staff are extremely hard working. A few we would like to mention, Lucia and Rosa in the Colonial lobby bar... More 

Was this review helpful? Yes
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear jonnoCard Once again thank you for your second visit to our grand Palladium Colonial, thank you once more for your trust and remain part of your holiday. Fills us with joy and enthusiasm read such wonderful comments especially when we realize that yours days have enjoyed the most to us, the best star of this hotel is our staff... More 

Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this holiday through Thomsons and decided to upgrade our flight to Premium on the Dreamliner flying out from East Midlands airport. I can definitely recommend this due to the duration of the flight, though I have no idea what the conditions were like on standard class. We had heard that Cancun airport could be a bit of a... More 

Was this review helpful? Yes 11
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear PhilipLWi Thank you for your recent visit to our Grand Palladium, likewise for your trust and make your holiday with us for us has been a real pleasure to serve them and be a part of your holiday. Our main goal and make your holiday unforgettable experiences that can entertain and enjoy the Riviera Maya healthily, for this we... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there for 5 days with my wife and child. Resort is huge so expect to do a lot of walking. We mostly ate at the buffets; food was good, but not excellent. Staff was super attentive and helpful. Rooms are spacious and clean. THe WIFi worked great in the lobby and room.

Was this review helpful? Yes 3
ColonialKantenah, Asistente de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Jesus S Thanks for your visit, also welcome your feedback is very important for us to know about their experience and objective criticism always helps us to rectify our service. for palladium the main objective is always the total satisfaction of our guests, and we fight day by day in the details to make your stay the best. Always... More 

Hotel Review Summarization

What travelers say

  • Very good(53)
  • White Sands(45)
  • Junior suite(35)
  • Beach bars(31)
  • Salt water pool(29)
  • Steak house(28)
  • Great time(21)
  • Riviera Maya(11)
  • Punta Emilia(9)
  • Really nice(9)
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Ambassador Suite (118)
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Beach (32)
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Junior Suite Double (76)
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Los Rocas Saltwater Pool (31)
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Main Pool (40)
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Mayan Suite (79)
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Restaurants and Bars (284)
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Secret Pool (Adults Only) (16)
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Standard Double Room (64)
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The Hotel (53)
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Waterpark Kids Pool (10)

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