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All 20 Akumal hotels

Grand Palladium Colonial Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Colonial Resort & Spa
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Ranked #9 of 20 Hotels in Akumal
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Firstnan Pittsburgh, Pennsylvania
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2,917 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for the third time. Property is so interesting with all the animals and jungle. The food was excellent. Checkin was not so great. We had a very difficult getting king rooms, perhaps because they are remodeling and had some buildings closed although our reservation said that closure would not affect us.We were put in an old room... More

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just returned from a 2 week stay (Sept/Oct) and we were generally very pleased with this hotel. The negatives: Check in - this was a bit of a nightmare. We arrived from the UK and had been travelling in excess of 19 hours so we were very tired. Upon our arrival we were told that we had arrived on the... More

Was this review helpful? Yes 4
Kincardine, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

we visited the palladium in mexico about 6 years ago and loved it, went back last march and hated it ,, they had done nothing to the hotel its very dated, I hear they are working on getting them revamped but it sure isn't a 4 stars like they advertise the lamp shades were cracking from being old the couch... More

Was this review helpful? Yes 2
Oxford
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

I wish to add to my last review of this wonderful, splendid, charismatic hotel. 1) I am a honest traveller, and not in the employee of the hotel & I live in Oxford UK 2) Trust me on this one I have travelled the world, just a normal regular guy. However I do have high standards, been known to be... More

Was this review helpful? Yes 17
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Ouryard: Thank you very much for taking the time to share your experience with us. One of our main concern is always our guest security and satisfaction, you can be sure we will keep working hard in order to improve our services. We look forward to your next visit in January. Kind Regards Arely Reza Vilchis Front Office Manager More

Salem, Ohio, United States
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first time to Mexico and the Grand Palladium was fantastic!! The hotel is clean and there were always workers taking care of the grounds and keeping up with the maintenance of the building. All the staff were friendly and helpful. The entertainment team was great and a bunch of hard workers keeping the guest interactive with all... More

Was this review helpful? Yes 5
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Patti: We are more than glad to read all your comments, it is really gratifying to know your hollidays were an experience of a life time. We hope to have the oportunity to host you in a future again. We will share your comments with all the people involve. Thank you once again. Kind Regards alberto Gallegos Gasca Accommodations... More

Naugatuck, Connecticut
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this resort from Sept 23to the 28th. My sister and I stayed in one room and my daughter, husband, and toddler in another. My son and his wife also went. We requested to have our rooms close to each other and first floor. Well first the reception desk ,where you check in, the girl Ana was a... More

Was this review helpful? Yes 3
ColonialKantenah, Accommodations Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear reggieb56, Thank you for sharing reveiws of your vacation experience with us. We regret that your stay was less than satisfactory during this vacation. We would have loved to meet with you during your stay so that we could have had the opportunity to rectify the issues you were experiencing. Our management team has noted your feedback as we... More

Daventry, England, United Kingdom
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned from our 2 week holiday at the Grand Palladium on 16th September, despite on the second week having a few showers and heavy rain it certainly did not ruin the overall experience. Upon arrival we were greeted and offered a drink whilst we checked in and spoke to a nice young chap who gave us a map and... More

Was this review helpful? Yes 14
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Darren: We are really happy to know you enjoy your stay with us. One of our main goals as a company that provide services it to satisfy 100% our guest. You can be sure we will take in consideration every of your comments in order to improve our services. We look forward to your next visit with us. Kind... More

wales
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Second visit to the Colonial for us and I must admit we wondered if it could be as good as the first time, We arrived by private transfer with Canada transfers and were checked in and in our room within 15 minutes, we had emailed and asked for a non smoking room on the second floor and these requests were... More

Was this review helpful? Yes 7
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Welshboy964: It is really gratifying as a company that provide services to realize we were able to meet our expectations once again. Thank you very much for sharing your experience with us. Looking forward to host you again in our resort. Kind Regards Alberto Gallegos Gasca Accommodations Manager More

Raleigh, NC
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We traveled to this resort last week for a wedding held at the resort and stayed for 3 nights. The whole experience at the resort was extremely frustrating due to the unhelpfulness of the staff. Upon arrival, it took an hour and a half to make a local call from our room and connect to their WiFi. All we wanted... More

Was this review helpful? Yes 3
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear DixieNomad: First of anything we would like to thank your for your time in sharing your experience with you, it is through all our guest comments how we can realize where we must be failing and work immediately to fix the situation. We really regret that your stay with us hasn´t been as pleasant as expected, you can be... More

Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I traveled in September 2014 for my honeymoon; the hotel wasn't perfect but the annoyances were minimal and everything else more than made up for them. Pros: Staff were incredibly friendly, grounds are beautiful, lots of wildlife to see, beach was clean and beautiful. There were lots of free activities including mini golf, archery, soccer, pedal boats, wind surfing, pool... More

Was this review helpful? Yes 6
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Crystal: Thank you very much for taking the time to share your comments and experience during your stay with us. You can be sure we will take in cosideration all of them in order to continue working hard and improve our performance day after day. We are working with the refurbish of some areas in our Colonial section in... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • White Sands(51)
  • Junior suite(39)
  • Beach bars(32)
  • Salt water pool(31)
  • Steak house(28)
  • Great time(23)
  • Riviera Maya(12)
  • Kid Club(12)
  • Punta Emilia(11)

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico

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