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All 20 Akumal hotels

Grand Palladium Colonial Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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Grand Palladium Colonial Resort & Spa
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83%
Ranked #9 of 20 hotels in Akumal
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Whitesandonmyfeet Toronto, Canada
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2,769 people have reviewed this hotel

Traveler rating
    1,568
    722
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    90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (521)
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English first
Toronto, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

Please wash your cups! My wife and I try to make it down to Mexico at least once per year. We pretty much have stayed at most of the big resorts in this area. We try to go a new resort every year but this year we though we return to an old favorite, Grand Palladium. We were there about... More

Was this review helpful? Yes 4
Glasgow
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

This was our second time staying at the resort after loving the holiday last year. However we are disappointed this year and will not be returning. As returning customers we asked for a room in the kantenah section. We were told no & were given a room in colonial. The lamp shades were torn & very old TV in room.... More

Was this review helpful? Yes 2
Marlborough
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I didn't give 5 stars, because I wouldn't call it "perfect" mostly based on food quality and drink quality. Now, that being said the rooms were good, and as described, the staff was extremely friendly and helpful, and a mariachi band sang to me for my birthday and brought out a cake to our table. Not a piece, A CAKE.... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I love this hotel and most of the staff. Last year we we (7 of us) went for 2 weeks, liked it so much 10 of us went for 3 weeks on the 4th of July. If you are going try not to book with Thomson, I have had a dispute with them since April, still not resolved and only... More

Was this review helpful? Yes 2
Harrisonburg, Virginia, United States
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Let me start out by saying this is a wonderful resort in a beautiful location. The whole place seemed to be pretty well maintained and the food was adequate. Our experience however left a lot to be desired. The service at this resort is downright bad. The main culprits were the dining facility staff and the front desk personal. They... More

Was this review helpful? Yes 3
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

First let me say that I have never given a review. We have traveled the world that have had bad and great experiences. We take it all with a grain of salt. So for me to sit here and write this review is because I wish someone would have cared enough to warn me and save me the headaches..... you... More

Was this review helpful? Yes 1
Laguna Hills, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I have never posted a review on Tripadvisor, but then, I’ve never stayed at a place like the Grand Palladium. The resort is amazing with pools by the acre, a beautiful white sand beach, very good food, entertainment and plenty of activities. Even after spending 7 nights including three outside excursions, we didn’t get the chance to do all of... More

Was this review helpful? Yes 6
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Steve L, Thank you for taking the time to share highlights of your experience with us. We are delighted you enjoyed our facilities and friendly service staff. Our management team has noted your comments in order to assist us in improving our services. We would be delighted to host you once more, as such kindly contact us prior to... More

mom2ltlman
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from a week long stay at the Colonial resort. There were four adults and four kids ranging from 3-15 and we stayed from 7/14-7/20. Let me start with the positives. I read manly, many reviews before we left and had a pretty good understanding of what to expect. The grounds- Stunning and always clean. Beautiful vegetation and... More

Was this review helpful? Yes 3
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings mom2ltlman, Thank you for sharing details of your vacation experience with us. We regret that your stay with us was not totally satisfactory and that you have left with such a bad impression of our rooms. We would like to comment that we are always at our disposal throughout your stay to assist you in making your stay enjoyable.... More

Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from a family vacation and had a wonderful time. We went for the beach and its close proximity to Akumal Bay, and we were not disappointed. We would possibly return again, but have rarely stayed in the same place more than once, so we will see. We recommend using the hotel's snorkel or dive team located on... More

Was this review helpful? Yes 2
ColonialKantenah, Director de Hospedaje at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Fitmaria, Thank you for sharing your vacation experience with us. We are delighted you had an excellent stay and enjoyed our services and facilities thoroughly. Should we be able to assist you in the future, please do not hesitate to contact us. See you soon! Alberto Gallegos Accommodations Manager More

San Francisco, California
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: The property and surrounding area was beautiful. Resort was clean, most staff very friendly. Plenty of beach and pool chairs. Rooms were large and all had balconies. Lots of pools and liked that we could use all three properties attached to Colonial. Close to other resorts and excursions including Xel-Ha, Xcaret. Cons: Check in took over 30". Beds uncomfortable.... More

Was this review helpful? Yes 8
ColonialKantenah, DIRECTOR DE HOSPEDAJE at Grand Palladium Colonial Resort & Spa, responded to this review

Greetings Jeterslov, Thank you for sharing details of your vacation experience with us. We regret that your stay was less than satisfactory with us and that you have left with such a bad impression of the resort. We would like to comment that we are always at our disposal throughout your stay to assist you in making your stay enjoyable.... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • White Sands(51)
  • Junior suite(39)
  • Beach bars(32)
  • Salt water pool(31)
  • Steak house(28)
  • Great time(23)
  • Kid Club(12)
  • Riviera Maya(12)
  • Punta Emilia(11)

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Palladium Colonial Resort & Spa 3.5*
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#6 Top resorts Hotel in Akumal #7 Romantic Hotel in Akumal #7 On the Beach Hotel in Akumal #11 Family Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
Number of rooms
414

Questions & Answers

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