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Grand Palladium Colonial Resort & Spa

#9 of 21 Hotels in Akumal
Certificate of Excellence
Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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1 room 1 guest
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Grand Palladium Colonial Resort & Spa
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3,621 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (710)
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  • All months
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Birmingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at GP Colonial First 2 weeks in August 2015 and really enjoyed our vacation. RM is a great place to visit with lots of choices of hotels. Some cheaper some more expensive. For the price we paid and for the excellent vacation we had, I could not mark the hotel lower than 5 out of 5. Sure, you can... More 

Was this review helpful? Yes 15
Wolverhampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This year was my 3rd in Mexico, and this hotel became my favourite straight away. The staff are friendly and never fail to fulfil any necessities (we had a large cockroach in our bedroom and called reception, so they sent someone to remove it). They never leave you sat without a drink. The entertainment team around the pool are always... More 

Was this review helpful? Yes 8
Kingswinford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff here are a credit to the company from guet relations who help to sort out surprises for guests celebrating birthdays to the bellboys and especially Carlos at the Secreto Bar and adults onlu pool at the Colonial. The way he looked after the bar and the guests was truly amazing. The carvings he did were well worth a... More 

Was this review helpful? Yes 2
ColonialKantenah, Asistente Dirección at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Kayleigh B, Thank you so much for your wonderful and exhaustive review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guests’ full satisfaction on their stay at our Grand Palladium Colonial... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great servise. diverse attractions, large variety of tours and great guides and customer service on trips. good service and friendly bartenders and staff, great food and varied restaurants, and great entertainment staff like Miguel and Rosanny.!!!!!!!!!!!

Was this review helpful? Yes 4
ColonialKantenah, Asistente Dirección at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Cristohpfer B, Thank you so much for your wonderful review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guests’ full satisfaction on their stay at our Grand Palladium Colonial Resort &... More 

Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Returned from the GP Colonial within the last week, following a two week stay. Travelled with husband and two teens, 14 & 16. Before going we emailed the hotel and asked to be in the Colonial section, I asked for 2 rooms together and not to be on the ground floor. Checked in and this is what we got! We... More 

Was this review helpful? Yes 16
ColonialKantenah, Asistente Dirección at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Sasha20132013, Thank you so much for your wonderful and exhaustive review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guests’ full satisfaction on their stay at our Grand Palladium Colonial Resort... More 

Essex
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A bit concerned about the differing reviews before we went- so if you are English - this review is for you. This is 5 hotels under one control and guests can use almost all of it despite booking say Kentenah ,Colonial, Riviera or White Sands (Royal suites is separate). The complex is huge probably 10-15 miles square but there are... More 

Was this review helpful? Yes 20
ColonialKantenah, Asistente Dirección at Grand Palladium Colonial Resort & Spa, responded to this review

Dear G-J-T-AND-K, Thank you so much for your wonderful and exhaustive review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guests’ full satisfaction on their stay at our Grand Palladium Colonial Resort... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel with ample facilities; there are five buffet restaurants and eight à la carte restaurants; including a steakhouse and a Japanese speciality place. The hotel also Boasts six pools, six tennis courts, and water sports. You arrive to this hotel, greeted by beautiful pink flamingos, which I think sets the precedence for the hotel / holiday. There are no... More 

Was this review helpful? Yes 5
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Leanne O Thanks for your visit to our Grand Palladium Colonial, we are happy to receive your comments and share your experiences, as they may well have noticed we have a wide range of services and facilities fully included in which they can enjoy every day a different option as is our fine dining which puts at your table... More 

Newcastle, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a two weeks family stay at this resort, which we were at exactly 2 years ago, which enables us to compare differences. So, here goes:- Reception: no where near as good. Firstly, although we had stipulated and booked for rooms at the Colonial, we were allocated rooms at Kantanah. Rather like booking the Savoy and told we're... More 

Was this review helpful? Yes 6
ColonialKantenah, Asistente Dirección at Grand Palladium Colonial Resort & Spa, responded to this review

Dear alan g, We want to thank you for your preference in selecting for a second time our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

the pop/ animation were amazing! Always made sure the teens were doing stuff and having fun. Especially David, Josue, Gilby, Eduardo and Maryana. We did all sorts from kayak racing to moon party's. Also the black and white junior club have computer and playstation/ xbox rooms so people always had something to do, aswel as a makeup room and music... More 

Was this review helpful? Yes 2
ColonialKantenah, Asistente Dirección at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Caitlin W, Thank you so much for your wonderful and exhaustive review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guests’ full satisfaction on their stay at our Grand Palladium Colonial... More 

Cancun, Mexico
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Grand Palladium Colonial Resort & Spa is a part of a huge hotel complex with a lot of wild life roaming the resort. Colonial facilities are quite nice despite lacking ocean views in the majority of the rooms and has many open areas that due to the configuration do not benefit from air-conditioning so you are also exposed the army... More 

Was this review helpful? Yes 5
ColonialKantenah, Asistente Dirección at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Mark S, Thank you very much for sharing your thoughts and the review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel. I appreciate your preference in selecting our hotel for your holidays, as well as for taking the time to tell us about your stay as this will help us to know how... More 

Hotel Review Summarization

What travelers say

  • Very good(53)
  • White Sands(45)
  • Junior suite(35)
  • Beach bars(31)
  • Salt water pool(29)
  • Steak house(28)
  • Great time(21)
  • Riviera Maya(11)
  • Punta Emilia(9)
  • Really nice(9)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (1001)
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Ambassador Suite (118)
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Beach (32)
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Junior Suite Double (76)
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Los Rocas Saltwater Pool (31)
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Main Pool (40)
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Mayan Suite (79)
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Restaurants and Bars (284)
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Secret Pool (Adults Only) (16)
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Standard Double Room (64)
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The Hotel (53)
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Waterpark Kids Pool (10)

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Hotel & grounds (6)
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Pool/beach area (5)
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Room/suite (9)
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Dining (2)
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