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Luxury Bahia Principe Akumal Don Pablo Collection

#3 of 21 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
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Luxury Bahia Principe Akumal Don Pablo Collection
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Luxury Bahia Principe Akumal Don Pablo Collection
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5,990 reviews from our community

Traveler rating
    3,599
    1,548
    497
    215
    131
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1,549
2,403
44
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,181)
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manitoba
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked as a destination resort for my daughter's wedding. Beautiful location! Grounds and buildings are kept immaculate. Very accommodating and professional staff. I can't say enough good things about them, from the front desk staff, to our butler, to waiters and waitresses, to wedding planner, bar tenders, maids and gardeners...they were all so pleasant and accommodating. Hola and gracious! Our... More 

Was this review helpful? Yes 6
Montreal, Canada
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Where to start? I was VERY disappointed with my stay. This Hotel is ABSOLUTELY NOT a 5 star! It is AT MOST a 4 star....AT MOST! Was very disappointed with the service, the employees are VERY lazy, do not feel like working, and unless you tip them HEAVILY (and we are very good tippers) they will not provide you with... More 

Was this review helpful? Yes 6
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family of four went with another family of four for 7 nights and we had a fantastic time. During our stay we tried to see what some of the other guests who gave poor reviews saw and we came to this conclusion: if you go with the mindset that there is no room for error or less than perfection... More 

Was this review helpful? Yes 9
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Michelle: Thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection and for taking the time to share your recent stay with us. It is great to know that you really had a good time with us. Your evaluation is of special importance and we really appreciate your kind word for our staff. We hope you come back... More 

Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a wonderful 10 days in this resort from March 31st to April 10th. I have nothing but great things to report about Luxury Bahia Principe Akumal. Beautiful resort, and all the updates we noted from previous visit (while staying at Tulum few years ago)... are really lovely. One observation regarding the updates around the Pool... I feel that... More 

Was this review helpful? Yes 4
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: We would like to say Hola! from our sunny México! We are glad to know that you have enjoyed your anniversary with us it was a great pleasure to host you and create wonderful memories in your life due to our outstanding services. We hope to have the opportunity to welcome you again in the future. Our Best... More 

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first visit to the LBPA, and 3rd time to the Mayan. This was a spectacular resort. Just couple FYI's for travellers during busy times of year (not specific really to the resort)...Cancun airport is SUPER busy during spring break or busy travel times. Be prepared to spend 1.5- 2 hrs going through customs. We've been in Jan... More 

Was this review helpful? Yes 9
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Tanya: Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday! We appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. We... More 

Halifax Region, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just returned from a two week holiday here at the luxury akumal, and I must say that it was an amazing experience. This hotel was everything that we had expected it to be, the staff were all great and especially our friend/waitress at the buffet that always greeted us with a friendly smile and great service... More 

Was this review helpful? Yes 3
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Lisa: Thank you for your kind words about our beautiful hotel Luxury Bahia Principe Akumal Don Pablo Collection. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Please do not hesitate to contact us before your arrival date or for any information you need regarding your... More 

West Kelowna, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We returned to the Bahia for the fourth time from March 28 - April 4 2015, three times previous at Bahia Coba and this last time at Luxury Akumal for some R & R.. Really preferred the Luxury Akumal and the ocean view Jr. suite. (Building 65 - 3rd floor was absolutely an amazing, private view). Really recommend paying the... More 

Was this review helpful? Yes 4
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: We send you our gratitude for being guest for a few days in our wonderful complex! It is always fantastic to know when our clients have had an unforgettable time in our resort, we are thrilled to read this wonderful and detailed review, we feel proud to read that you had a great time with us due to... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Our paid for ocean view, was not ocean view, as it was obstructed by trees completely (although it was very close to the beach, which is a huge bonus as some rooms require a 2-3 minute tram ride). Just keep this in mind if asking for an ocean view. The ocean view rooms are king bed only, no doubles which... More 

Was this review helpful? Yes 3
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: On behalf the management and all the staff of the Luxury Bahia Principe Akumal Don Pablo Collection we would like to send you our appreciation for choosing us. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Been here twice first time was at coba then second was at Tulum. The resort is well looked after and all the staff are friendly and helpful. The guys on transport are really funny and friendly. Dined at all the places on the resort, I would reccomend the brazilian and chinese. Hope to return again!

Was this review helpful? Yes 2
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: Thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection and for taking the time to share your recent stay with us. It is great to know that you really had a good our restaurants.This is our motivation to continue exceeding our guests’ expectations. We really appreciate your kind words about our staff they will be glad... More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Once we got out of the airport hellhole,we boarded our coach to take us to our brilliant destination,on arrival we were greeted with welcome drinks then taken to our rooms escorted by the bellboys our rooms were excellent.once we unpacked we went to view our beautiful pool and beach area which were stunning.in and around foyer and pool area we... More 

Was this review helpful? Yes 5
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Dave: It was a great honor to welcome you in our little paradise, we are so happy to know you lived the Luxury experience in our resort! On behalf of our entire team I would like to thank you for your beautiful lines about the services received by our staff, we are thrilled to read you loved our entire... More 

Hotel Review Summarization

What travelers say

  • Very good(45)
  • Buffet restaurant(37)
  • Snack bar(29)
  • Royal golden(21)
  • Dolce Vita(19)
  • Don Pablo(14)
  • First choice(12)
  • Air conditioning(12)
  • Great time(11)
  • Main lobby(11)
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Room/suite (574)
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Bathroom (60)
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