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Luxury Bahia Principe Akumal Don Pablo Collection

#4 of 21 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
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1 room 1 guest
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Luxury Bahia Principe Akumal Don Pablo Collection
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6,516 Reviews from our TripAdvisor Community

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Traveler rating
    3,948
    1,678
    523
    225
    142
See reviews for
1,750
2,649
49
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,327)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (6516)
  • Mar-May only
    (1735)
  • Jun-Aug only
    (1817)
  • Sep-Nov only
    (1249)
  • Dec-Feb only
    (1715)
All months
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed today NEW

We stayed at the Bahia principe and just want to comment on how exceptional the following staff were and some minor issues. The negative was Checkin, which was very late (almost a 2hour wait) the buffet was in great need of staff and considering the fact that we went in low season I can't even imagine how it's gets. It... More 

Was this review helpful? Yes
London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just got back from a lovely holiday, we were really pleased with our choice of hotel the staff were amazing and very friendly they couldn't do enough for us. I would particularly like to mention Neyfi who works in the main lobby restaurant who always greeted us with a lovely smile and went out of her way to make us... More 

Was this review helpful? Yes 3
Dover, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wow what a brilliant place, everyone is friendly, hotel is clean and relaxing. The many restaurants you can choose from have a range of excellent food. The weather was great 10 Aug 15 to 24 Aug 15. Our daughter got married on the beach, what a spectacular location for such a special occasion.everything was timed to perfection and was perfect.... More 

Was this review helpful? Yes 4
Gateshead, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was a truly fab holiday from start to finish! So much so, we came home and booked straight up again for next year. The staff cant do enough for you, nothing is a problem. The rooms are spacious, nice touch the service of a Butler. The food was great, huge selection, a truly wonderful, relaxing experience. Well done Luxury... More 

Was this review helpful? Yes 11
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you very much for taking time to share your experience. We are pleased that our entire staff went out of their way to make your stay an outstanding one. Comments like this are very motivating for all of us. It is great to know that you are considering to come to stay in Luxury Bahia Principe once... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

People, food, accommodation all made the grade. Smiling, well trained, helpful and well groomed staff in abundance. This is the family section, expect some kids. *Tour-operator's fault NOT Bahia's: Airport pick up bus sit well over an hour waiting for other flights without a single explanation to the passengers.

Was this review helpful? Yes 1
Lisbon, Portugal
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I will start to say that this is, for me, NOT a 5 start hotel. As a trip advisor hotel reader hope this review will help someone. We (me and my GF) arrived at Akumal to do the check-in and the lobby is simply amazing. As Portuguese we understand quite well Spanish but are not used to speak. I was... More 

Was this review helpful? Yes 6
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you very much for taking your time to write such a useful review and sharing it with TripAdvisor community. We are thankful for mentioning all positive as well es negative points. Your feedback is very important for us in terms of improving our services. It is great to know that you fully enjoyed a view from your... More 

Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

BOOK THIS RESORT!! I visited this hotel last September, and after discussion of where to go this year the only option was to go back, which I think will now be a yearly visit! Felt well looked after from start to finish. Cleanliness of the resort was immaculate throughout and the pool and beach were spotless and perfect to relax.... More 

Was this review helpful? Yes 11
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you for choosing our beautiful hotel for your holidays in Mexico, we were much honored with your visit last september. It is amazing to know that you felt pampered with our customer service, we really appreciate the time you take to share your positive impressions about our paradise. Allow us ot thank you for the honor you... More 

Markham, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just came back from this resort (Aug 17 - 24, 2015). Service is inconsistent at the restaurant If you find a good server, go back to the same section! We had an amazing server named Neyfi. The seaweed crisis is still there but there are 2-3 workers clearing the seaweeds each day - I think the effort could be... More 

Was this review helpful? Yes 5
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: Thank you for trusting Luxury Bahia Principe Akumal Don Pablo Collection, we would like to send you our appreciation for choosing us. We have already sent your nice words and thanks to the departments involved and in the name of the whole Luxury Bahia Principe Akumal Don Pablo Collection, we want to thank you again for your valuable... More 

1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Awesome resort. Nothing else needs to be said food accommodation and staff were all amazing. Would recommend this group of resorts to anyone looking for a luxury resort. For all out luxury go to akumal or the adults only San kaan but you wouldn't go wrong with coba or tulum either.

Was this review helpful? Yes 12
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, We send you our gratitude for being guest for a few days in our wonderful complex! It was a great honor to welcome you in our little paradise, thank you for your kind words about our Resort, we are happy to know you really love our Hotel. We hope to welcome you back in the near future, it... More 

2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was so big and the service was awesome! There are just so much to do in the resort we did not even consider leaving, The entertainment everybody liked especially my two girls ( 6 and 11 y.o), especially the magic show. My son is big on Tennis and he spent most of his time around a golf course... More 

Was this review helpful? Yes 9
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Please receive our appreciation for choosing us as your hosts during your holidays in our paradise! We are grateful with your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. We are glad to hear that you enjoyed the room, variety of food and the special attention... More 

Hotel Review Summarization

What travelers say

  • Very good(41)
  • Buffet restaurant(35)
  • Snack bar(29)
  • Royal golden(19)
  • Dolce Vita(17)
  • Don Pablo(13)
  • Main lobby(11)
  • Air conditioning(11)
  • Great time(10)
  • First choice(10)
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Hotel & grounds (1201)
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Bathroom (66)
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Family/play areas (53)
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Dining (450)
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Activities Pool (23)
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Amenities (119)
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Beach (24)
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Junior Suite Ocean View (70)
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Junor Suite King (63)
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Main Pool (39)
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Restaurants and Bars (159)
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The Hotel (41)

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