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Luxury Bahia Principe Akumal Don Pablo Collection

#3 of 21 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
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Luxury Bahia Principe Akumal Don Pablo Collection
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Luxury Bahia Principe Akumal Don Pablo Collection
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5,936 reviews from our community

Traveler rating
    3,565
    1,538
    492
    215
    126
See reviews for
1,520
2,383
43
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Went to this resort in November 2014 for a wedding and had a really nice time. Food at the resort was very good and many options to choose from; however must note that many of the al la carte restaurants are part of the other sister resorts and sometimes feels like it is far to travel. This resort is part... More 

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Ottawa, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My family (husband, teenage son and I) had excellent time at Akumal. The resort is huge and very well maintained. The rooms are large, clean and spacious. The sound insulation is excellent - we stayed at the villa 52 on the top floor (close to resort entrance) but have not heard a thing and were able to sleep with the... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

We went for my bachelorette for 3 nights and 4 days for an inclusive package. We had an amazing time! The staff is super friendly and always offering us drinks. The rooms are very well kept and I like staying at the Akumal hotel the most because it offered everything and more that other hotels had (they're all in the... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We loved our visit here. Beautiful, clean and good food. staff was excellent in all areas we visited. Only down side was between the 3 rooms our group had we never saw a butler and always had to phone front desk about mini bar- Fridge wasn't cold or filled daily.

Was this review helpful? Yes 5
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: We would like to thank you for taking the time to write us your comments about your stay in Luxury Bahia Principe Akumal Don Pablo Collection. Thank you for letting us know your observation which are very valuable for our work team, be sure we are committed to improve the areas needed to guarantee the entire satisfaction of... More 

Lac Le Jeune, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were so happy with our 9 day, all inclusive vacation. From the moment we arrived we were impressed. The staff were friendly, the service was efficient, the pools, beaches and grounds were constantly cleaned and maintained, the rooms were beautiful and checked twice a day with clean towels etc., the free evening entertainment was awesome, transportation around the resort... More 

Was this review helpful? Yes 3
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: First of all thank you for trusting the Luxury Bahia Principe Akumal Don Pablo Collection, and choosing us to enjoy your holidays. We really appreciate that you are taking the time to send us some valuable comments about your stay with us, because is the best award that helps our personal to find every day the motivation and... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had great time at the Akumal. The staff was terrific. We would like to give a special thanks to Carlos, Ivan and Priscilla who did a great job in making our stay there very enjoyable. The beach is very nice and has a nice wading area that is protected from the surf. There are plenty of... More 

Was this review helpful? Yes 2
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Good Evening Dear Guest: On behalf of the entire team, I would like to thank you for your feedback regarding your recent stay at our hotel and for giving us the opportunity to host you in our amazing complex. It has been a pleasure to be at your service and we hope to welcome you back in the future. Please... More 

Shaker Heights, Ohio
Contributor
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The LUXURY Bahia Principe is part of a HUGE complex of five inter-related properties, each with a different level of food and amenities. The LUXURY Akumal is the best: largest beach, three lovely pools, and the highest quality restaurants. SIAN KAAN is for adults only, located very far off the beach (on the opposite side of the highway - an... More 

Was this review helpful? Yes 5
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: First of all thank you for trusting the Luxury Bahia Principe Akumal Don Pablo Collection and choosing us to enjoy your holidays. We are grateful with your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback, be sure your observations will be forwarded to our entire team.... More 

nova scotia
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

LUXURY says it all about this place. After travelling to 11 All Inclusive resorts this one is at the top of my list. Food: We ate at the buffet and for all breakfasts, and suppers. The food was amazing always lots to choice from, fresh fruit, sushi, pasta grill, pizza, multiple chicken, fish and beef dishes, a children's food section... More 

Was this review helpful? Yes 4
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: We send you our gratitude for being guest for a few days in our wonderful complex! It is always fantastic to know when our clients have had an unforgettable time in our resort but we are more than happy to prove that this was thanks to the excellent and personal attention provided by our staff, be sure this... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From then moment we arrived we had nothing but a wonderful experience the staff were all wonderful and helpful . The grounds were immaculate everything was clean and taken care of. The food was excellent the beef tenderloin was awesome! The beach was beautiful nice sandy turquoise clear water. No waves in this beach area. Plenty of bars around there... More 

Was this review helpful? Yes 6
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: We are extremely happy for receiving your great holiday story, it was an honor to create an unforgettable time for you and provide you a little bit of our warm attention and atmosphere. We are grateful for your recognition about the variety of our services that we are sure you will enjoy even more for your next time.... More 

manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment we arrived at reception we were treated by the staff like royalty. The hotel had everything in hand to porters, butlers, waitresses, and transport. I could not fault this hotel in any way whatsoever. The grounds were immaculate and the food and drink were superb. Everything was spotless. We did not use the speciality restaurants as the... More 

Was this review helpful? Yes 4
Management response:

Dear Guest: Allow us ot thank you for the honor you gave us to host you during your visit to the Riviera Maya. Our entire team send our appreciation for your kind words on TripAdvisor regarding the attentions and services received. Please come back soon to our wonderful hotel, it will be a great honor to host you again! Warm... More 

Hotel Review Summarization

What travelers say

  • Very good(46)
  • Buffet restaurant(38)
  • Snack bar(32)
  • Royal golden(24)
  • Dolce Vita(19)
  • Air conditioning(15)
  • Don Pablo(14)
  • Great time(12)
  • First choice(12)
  • Main lobby(12)
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