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Luxury Bahia Principe Akumal Don Pablo Collection

#4 of 21 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
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1 room 1 guest
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Luxury Bahia Principe Akumal Don Pablo Collection
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6,525 Reviews from our TripAdvisor Community

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Traveler rating
    3,953
    1,680
    523
    225
    144
See reviews for
1,754
2,652
49
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,330)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (6525)
  • Mar-May only
    (1735)
  • Jun-Aug only
    (1820)
  • Sep-Nov only
    (1255)
  • Dec-Feb only
    (1715)
All months
toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

STAYED: August 14-21 So here are my reviews of this resort. I will make it very specific. First of all, I emailed the resort as soon as I got my confirmation and that was 2 1/2 months before we arrive. The emailed was about my room preferences. I went with 3 of my friends and I wanted the room to... More 

Was this review helpful? Yes 2
Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

STAYED: August 14-21 So here are my reviews of this resort. I will make it very specific. First of all, I emailed the resort as soon as I got my confirmation and that was 2 1/2 months before we arrive. The emailed was about my room preferences. I went with 3 of my friends and I wanted the room to... More 

Was this review helpful? Yes 1
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Couldn't find anything to complain about. Hotel accomodated all requests, managed our large group well. Our butler and maid service was excellent. A few extras that come with All-Inclusive are upgrades in other packages at other Hotels. Food was excellent. I had various seafood options each day of the week; enjoyed Portofino and the Brazilian restaurant, shout out to Freddy,... More 

Was this review helpful? Yes 1
Coventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This complex truly is exactly what a holiday should be. From the moment your arrive to the moment you leave the staff at this hotel simply cannot do enough for you.On our arrival we were promptly introduced by our personal and very professional butler Flor she was always on hand to ensure our stay met our expectations, thanks for your... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Bahia principe and just want to comment on how exceptional the following staff were and some minor issues. The negative was Checkin, which was very late (almost a 2hour wait) the buffet was in great need of staff and considering the fact that we went in low season I can't even imagine how it's gets. It... More 

Was this review helpful? Yes 3
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you for your visit with your family to our amazing paradise! The comments and suggestions we receive from our guests are very important to maintain the quality and service in our hotel. We have already sent your nice words and thanks to the departments involved and we want to thank you again for your valuable comments. Please... More 

London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from a lovely holiday, we were really pleased with our choice of hotel the staff were amazing and very friendly they couldn't do enough for us. I would particularly like to mention Neyfi who works in the main lobby restaurant who always greeted us with a lovely smile and went out of her way to make us... More 

Was this review helpful? Yes 5
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, What a lovely comment you have shared to us! :) We would like to thank you for you detailed review and we truly appreciate the recognition for the work our colleagues do every day to pamper our guests. Be sure we all will be waiting your next stay in paradise; it will be wonderful to serve you again!... More 

Dover, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow what a brilliant place, everyone is friendly, hotel is clean and relaxing. The many restaurants you can choose from have a range of excellent food. The weather was great 10 Aug 15 to 24 Aug 15. Our daughter got married on the beach, what a spectacular location for such a special occasion.everything was timed to perfection and was perfect.... More 

Was this review helpful? Yes 5
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection and for taking the time to share your recent stay with us. We are 100% orientated to customer satisfaction, reason why it makes us proud of our staff when we received comments like the one you kindly sent us. We are very looking forward to welcome you... More 

Gateshead, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was a truly fab holiday from start to finish! So much so, we came home and booked straight up again for next year. The staff cant do enough for you, nothing is a problem. The rooms are spacious, nice touch the service of a Butler. The food was great, huge selection, a truly wonderful, relaxing experience. Well done Luxury... More 

Was this review helpful? Yes 11
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you very much for taking time to share your experience. We are pleased that our entire staff went out of their way to make your stay an outstanding one. Comments like this are very motivating for all of us. It is great to know that you are considering to come to stay in Luxury Bahia Principe once... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

People, food, accommodation all made the grade. Smiling, well trained, helpful and well groomed staff in abundance. This is the family section, expect some kids. *Tour-operator's fault NOT Bahia's: Airport pick up bus sit well over an hour waiting for other flights without a single explanation to the passengers.

Was this review helpful? Yes 2
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: Thank you for trusting Luxury Bahia Principe Akumal Don Pablo Collection. It is great to know that you really had enjoyed your holidays pampered with our customer service, we appreciate your recognition. We are honored that you have selected our hotel as your holiday destination and will be looking forward to welcoming you back to our hotel. Kind... More 

Lisbon, Portugal
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I will start to say that this is, for me, NOT a 5 start hotel. As a trip advisor hotel reader hope this review will help someone. We (me and my GF) arrived at Akumal to do the check-in and the lobby is simply amazing. As Portuguese we understand quite well Spanish but are not used to speak. I was... More 

Was this review helpful? Yes 7
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you very much for taking your time to write such a useful review and sharing it with TripAdvisor community. We are thankful for mentioning all positive as well es negative points. Your feedback is very important for us in terms of improving our services. It is great to know that you fully enjoyed a view from your... More 

Hotel Review Summarization

What travelers say

  • Very good(41)
  • Buffet restaurant(35)
  • Snack bar(29)
  • Royal golden(19)
  • Dolce Vita(17)
  • Don Pablo(13)
  • Main lobby(11)
  • Air conditioning(11)
  • Great time(10)
  • First choice(10)
Questions? Get answers from hotel staff and past guests. Ask a question

7,087 photos of this hotel

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Pool/beach area (1795)
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Hotel & grounds (1202)
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Room/suite (596)
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View from room (190)
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Bathroom (66)
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Family/play areas (53)
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Business center/function rooms (31)
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Other (2130)

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Activities Pool (23)
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Amenities (119)
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Beach (24)
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Junior Suite Ocean View (70)
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Junor Suite King (63)
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Main Pool (39)
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Restaurants and Bars (159)
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The Hotel (41)

Management photos: Courtesy of the property manager

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Hotel & grounds (1)
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Other (20)
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