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Oasis Tulum

3.5 of 5
Hotel website
Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Up to 45% Secluded Resort
Oasis Tulum
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Ranked #18 of 21 Hotels in Akumal
A recent review
4 of 5 stars Reviewed March 30, 2014
CDN_girl Kitchener, ON
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1,187 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Oasis Tulum
See the most recent reviews
Kitchener, ON
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2014

We stayed at the Casa Club from March 21-28, 2014. It was me and my sister (both 40-somethings), my 11-year-old son and her 11-year-old daughter. I had read the reviews before we went and was prepared for the two-tiered wristband thing. I knew from our itinerary that we were staying in a "family fun room" at the Casa Club, I... More 

Was this review helpful? Yes 3
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear guest: It is a pleasure to know that you enjoyed our calm and relaxed environment. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will surely congratulate them for their amazing job. We hope to welcome you again in the near future Best regards. More 

Montreal, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 30, 2014

Last week I was in mexico for the first time, and it was fun ... lots of sun. in the pool bars they prepare delicious cool drinks, thanks guys! in the arrecifes restaurant waiters were concerned about our best, thanks to the hostes. mariachis!!! are super buenos! thanks to nidia for your recommendations, the bellboys to help with our luggage,... More 

Was this review helpful? Yes 2
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear Mary: Thank you very much for your kind and positive review. We are glad you spent your holiday in our hotel and that you enjoyed your stay with us. It is a pleasure to serve you and make your stay with us an unforgettable experience. Best regards. More 

Burnaby, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 27, 2014

I want to begin by saying I will try to be fair in this review. I have written many reviews and will say that I have spend time in different all inclusive resorts but never like this one I viewed the trip advisor reviews before I booked and was very worried. So much so that I contacted my travel agent... More 

Was this review helpful? Yes 9
Atenci贸n C, RP at Oasis Tulum, responded to this review

Dear Guest: Let us thank you for taking the time to leave your comments. Such opinions helps us to know our weaknesses in order to improve them in the future. We regret the inconvenience occurred during your stay. We hope to have the opportunity to welcome you again in our hotel to enhance your perception. We reiterate our thanks. Best... More 

Calgary, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 26, 2014

My best friend and I travelled to the Oasis Tulum (or what we thought would be) on March 9, 2014. Overall we had a fantastic time, the food was great and the beach and pool were fabulous. Our biggest disappointment was that when we booked to stay at the Oasis Tulum through Sunwing vacations we thought that is where we... More 

Was this review helpful? Yes 5
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear Justin: We regret the inconvenience you had upon arrival, on the other hand is a great pleasure to receive feedback on our service and this motivates us to keep improving and thus ensure a high quality service. We look forward to welcome you again in our hotel where we welcome you with open arms and the satisfaction of seeing... More 

Winnipeg, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2014

Unlike other traditional style resorts in the area, the grand, elegant lobby of the Oasis Tulum is completely enclosed and slightly air conditioned. It's spectacular beauty reflects how amazing the rest of the resort and all it's ammenities truly are. Open and accessible bars, amazing food within the many restaraunts on site, many beautiful pools to choose from, great spacious... More 

Was this review helpful? Yes 2
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear Lauren: It is a great pleasure to receive your feedback on our service and this motivates us to keep improving and so ensure a high quality service. We look forward to welcome you again in our hotel where we welcome you with open arms and the satisfaction of seeing you again. Again, we appreciate your trust in us. Best... More 

Spring, Texas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 23, 2014 via mobile

From the moment we got here we were impressed. Super easy check in and bellman quickly took our baggage to our room. We found our room to be very clean and comfortable with very comfy beds. Daily maid service kept it looking first class everyday. All of staff did a great job. Food was very good and abundant.. The beach... More 

Was this review helpful? Yes 5
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear Guest: We appreciate the comments that you made to us through this medium. Your review motivates us to give our guests a high quality service. We are delighted that we have met your expectations and that your stay has been pleasant. We hope to see you again. Best Regards More 

Winnipeg, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 23, 2014

I really found this a great hotel, as I prefer the smaller hotels and have found the staff gets to know you and you aren't just another vacationer. The restaurant and bar staff always greeted us with a friendly smile and English and Spanish welcome. The food in the buffet restaurant was very good, good variety. You could eat inside... More 

Was this review helpful? Yes 3
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear Glenda: Thank you very much for your kind and positive review. We are glad you spent your holiday in our hotel and that you enjoyed your stay with us. It is a pleasure to serve you and make your stay with us an unforgettable experience. Best regards. More 

Winnipeg, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 21, 2014

when we were looking for a hotel they said you could use 2 hotel amenities but what they don't tell you its a extra 40$ a day to use them. they drop you off at the main lobby of the grand oasis then you have to make your way back to oasis Tulum 2 different hotels and its a 5... More 

Was this review helpful? Yes 5
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear Karen: We sincerely regret that you have had this negative experience at one of our hotels. Please note that your comments will help us improve the service and thus fulfill the highest expectations of our guests in our facilities. We reiterate that we are always looking to get in touch with you and your comments are always taken into... More 

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 20, 2014

When we arrived we were asked to provide a print out of our room info in order to check in, which we did not bring. We were exhausted from traveling and said we only had our e-mail confirmation, which we thought would be good enough. (The front desk was very dismissive and sent us to the concierge desk) We spent... More 

Was this review helpful? Yes 5
Atenci贸n C, PR at Oasis Tulum, responded to this review

Dear Guest, Thank you for sharing your experience with us. We would like to offer our sincere apologies for the inconveniences you had, rest assured we have passed these on to the appropriate departments to resolve. We are happy to hear that you thought our staff was great; exceeding the expectations of our guests is one of our goals. Our... More 

Calgary, Canada
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 17, 2014

My friend and I just returned from a week at the Oasis Tulum. When we arrived at the hotel our bus dropped us off at the hotel lobby to check in. After about 20 minutes of waiting at the desk they advised us that we were not booked at that hotel, we were ay the main lobby and that is... More 

Was this review helpful? Yes 8
Atenci贸n C, RP at Oasis Tulum, responded to this review

Dear Guest, We appreciate the time you have taken to share your comments with us. We take all guests comments very seriously and have passed your inconveniences on to the appropriate departments so that these can be avoided in the future. Let us take this opportunity to explain that all guests can upgrade to the Grand category anytime whether just... More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Very small(3)
  • Italian restaurant(3)
  • Many people(3)
  • Friendly and helpful(3)
  • Beautiful beach(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Oasis Pool (34)
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