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Oasis Tulum

3.5 of 5
Hotel website
Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Oasis Tulum
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Ranked #18 of 21 Hotels in Akumal
A recent review
5 of 5 stars Reviewed May 23, 2014
518Maria Edmonton, Canada
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
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  • English first
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  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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There are newer reviews for Oasis Tulum
See the most recent reviews
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

a 7 day getaway, and it felt like we were the only ones there. This trip was excellent in more ways than one, and I feel as though I should award my wonderful experience to a handful of staff that made this excellent. Restaurants excellent variety of foods and themes were chosen, open sushi bar available with fresh seafood! vegetarian... More 

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you very much for sharing such kind comments with us. We are delighted to hear that you and your partner had such an enjoyable experience at our resort. Regarding the entertainment at the resort our goal is to provide something for everyone, so we are pleased to hear you enjoyed the shows and activities we offer. Rest... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 23, 2014

THE GOOD This is was my third Mexico experience (1st on the Atlantic side). Right away my girlfriend and I were blown off our feet with the amazing hospitality, great ocean view, beach, and food. After visiting some of the other nearby resorts I can confidently say that Oasis Tulum is the best 4 star resort that exists on the... More 

Was this review helpful? Yes 3
Atención C, RP at Oasis Tulum, responded to this review

Dear Ryley, Thank your for taking the time to share such pleasant words about your experience at our resort. It gives us immense pleasure to know that you appreciated the friendly hospitality we offer our guests and how they were always on hand to help in any way. Rest assured we will congratulate those you mentioned for their outstanding service.... More 

St. John's, Canada
1 review
5 of 5 stars Reviewed May 22, 2014

I stayed in your hotel for my daughters wedding Angela Tucker and Dario Rebello Maza in May 2,2014. I was very impressed with the professionalism and the whole entire event. They treated my daughter Angela and Dario like a king and queen. We really appreciated how our entire family was treated. Rupert and myself will be back to see you.... More 

Was this review helpful? Yes
Atención C, RP at Oasis Tulum, responded to this review

Dear Helen, Thank you sharing such kind words about your daughter's wedding. We are delighted to hear that you thought our team treated your daughter and son-in-law like a king and queen. We recognize what this special day means to the bride and groom and their families so we were truly honored to be chosen as the hosts of your... More 

North Sydney , NS
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 21, 2014

My husband and I spent two marvelous weeks at the Oasis Tulum , it was perfect, the rooms were comfortable, the food was great, the beach is exquisite, spa services, loads of activities,yoga on the beach morning and evening... the service was second to none. We enjoyed our stay so much we are planning on returning, we would recommend the... More 

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Maureen, Thank you for sharing such lovely comments with us. It gives us great pleasure to hear that you had a marvellous stay at our hotel, and were pampered by our staff. We put on a variety of activities for our guests to take part in if they so wish, so we are delighted to hear you enjoyed the... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 19, 2014

I have to submit a review – as I spent hours before we went reading TripAdvisor – to see what good & bad to expect at the Oasis Tulum. By the time I was leaving – I was a bit worried that this might be a terrible trip. In the end – I would recommend this place to anyone. The... More 

Was this review helpful? Yes 6
Atención C, RP at Oasis Tulum, responded to this review

Dear Claud, Thank you for taking the time to write such kind words about your experience at our resort. We are delighted to hear you had such an enjoyable stay. It makes us immensely proud to hear that you were so well taken care of by our outstanding staff. Rest assured we will congratulate them for their fantastic work. As... More 

Orillia, Ontario, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 18, 2014 via mobile

Was under the impression we paid for all exclusive Apparently "all inclusive " means that some drinks are free( not anything worth drinking) , that you get two 500ml bottles of water in your room for two people ( we were told two bottles each of water, beer and pop ) they never got to our room!!!! The bar Tequila... More 

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Marissa, We would like to offer our sincere apologies and regret that your stay did not meet your expectations. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We are pleased to hear you enjoyed our Mexican restaurants; Careyes... More 

Newton, Massachusetts
1 review
5 of 5 stars Reviewed May 17, 2014

This is our second time staying at the Oasis Tulum. The white, soft sand beach is exquisite with great swimming and snorkeling. We highly recommend the ocean front rooms. There is nothing to compare sitting on your balcony overlooking the ocean. The only issue we found with the hotel was the timeliness of the housekeeping services, when we raised an... More 

Was this review helpful? Yes
Atención C, RP at Oasis Tulum, responded to this review

Dear Susan, Thank you for taking the time to share such positive comments about your experience at our resort; it is always a pleasure to welcome back previous guests. We provide our guests with a wide variety of foods to cater to all their needs, so it gives us immense pleasure to hear you enjoyed the food at our resort.... More 

Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 17, 2014

i am not a fussy person, but when you pay good money to take your daughter and myself to a resort you expect some amenities of the resort to be available to you. we were supposed to have had a family room but were given a tiny room with one king bed. the swamp smelled, the bugs flew in because... More 

Was this review helpful? Yes
Atención C, RP at Oasis Tulum, responded to this review

Dear Susan, Thank you for sharing your comments with us. We are sorry to hear that your stay with us did not meet your expectations. I would like to take this opportunity to you explain that we offer two categories to accommodate the needs of different guests. Nevertheless Oasis guests can up-grade to Grand category rooms or restaurants if they... More 

Mission, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 15, 2014

Recently visited Oasis Tulum. I was surprised to see the division of people from Italians to the rest of us. It is very obvious and in your face, and it feels racist to someone like me who came from Canada. This is obviously some kind of deal that they have going with an Italian travel agency. At times, some of... More 

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Ken, Thank you for sharing your comments with us. It gives us great pleasure to hear that you thought our staff were excellent; we will of course congratulate them for their great work. Our personnel treat all guests with the same high levels of service and courteousness, so it alarms us to read you felt otherwise. Rest assured your... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 12, 2014

Where do i even begin....A friend and I booked a 6 night 7 day all inclusive VIP package to Grand Oasis. I was celebrating my 30th birthday and explained to my travel agent that i wanted something that wasn't to wild with partying and young spring breakers but i still wanted some sort of night life, he clearly misunderstood because... More 

Was this review helpful? Yes 2
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest, It is with great regret that we did not meet your expectations. We appreciate your comments, these are important for us so that we can see where to make changes. We are sorry for the inconveniences you had rest assured we have passed these on to the appropriate departments to resolve. We reiterate once again our sincere apologies... More 

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