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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Oasis Tulum
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Ranked #18 of 20 hotels in Akumal
A recent review
4 of 5 stars Reviewed May 6, 2013
Stephanie N Oshkosh, Wisconsin
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815 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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There are newer reviews for Oasis Tulum
See the most recent reviews
Oshkosh, Wisconsin
2 reviews
4 of 5 stars Reviewed May 6, 2013

This vacation was awesome from beginning to end! My husband and I celebrated our 25th wedding anniversary from 4/24-5/1 at the Grand and couldn't be happier with our experience. I can sympathize with the complaints from the Oasis side. Even though it was a nice area I would be upset if I couldn't go into the best restaurants, bars and... More

Was this review helpful? Yes
Atención C, PR at Oasis Tulum, responded to this review

Dear Stephanie: Thank you very much for your kind and positive review. We are glad you have passed your holidays in our hotel and that you enjoyed your stay with us. It is a pleasure to serve you and make your stay with us an unforgettable experience. Best regards. More

Exeter, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 5, 2013

i have lots to write about this hotel so i will be updating this review after i get a response from the sub director when i have recieved a reply to the issues at this complex . i am given him the benefit of the doubt for a satisfactory reply . but what i will say is in 2 of... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest: We are truly sorry you had an unpleasant experience during your vacations. We appreciate you for taking the time to share your comments; this helps us know our areas of opportunity so we can provide better services in the future. Furthermore, we would like to let you know we are very devoted with our guests, and the staff... More

Kelowna, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2013

Highly recommended, we’ll be back! May 5, 2013 We would like to disagree with some of the negative comments written about the Grand Oasis resort in Tulum. For the last 8 years we visited many 5 star resorts in Mexico and were so spoiled that we had our reservations going to the Grand Oasis for a change. Especially when reading... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest: Widely appreciate your comments, they help us improve our service constantly and thus provide the best experience on your vacation. Thank you again for your preference and we will be waiting for you again on your next vacation. Best regards. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 4, 2013 via mobile

I visited the grand oasis for five nights in April with my partner, two-year-old child and mother. upon arrival, the resort appeared nice. The lobby was nice and we were immediately greeted and offered drinks. We got there early (1pm) and was told our rooms weren't ready yet ..they recommended we go get something to eat at the buffet and... More

Was this review helpful? Yes 1
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest: We sincerely regret that you have had this negative experience at one of our hotels. Please note that your comments will help us improve the service and thus fulfill the highest expectations of our guests in our facilities. We reiterate that we always keep in touch with you and your comments are always taken into account to improve... More

Lake George, New York
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 2, 2013

We got the deal of the century for our week at the Grand Oasis Tulum in April. We waited to book our vacation until the very last date possible. We booked a Garden room and were delighted with it. The day we got there they had had some sort of flood in the front desk/ reception area and the marble... More

Was this review helpful? Yes
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest: It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff is always working hard to satisfy our guests so they can... More

Murray, Utah
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 30, 2013

My wife and I went to this place the end of april. this is a beautiful place, very beautiful rooms very clean and well kept. It has a very beautiful beach. But the service is very poor due to the lack of help, and the workers are very hard to understand. But travelers beware this place is full of thieves.... More

Was this review helpful? Yes 9
Dallas, Texas
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 29, 2013

We spent 2 nights in April 2013. The Grand Oaisis section is wonderful. The rooms are clean and the views to the ocean spectacular. The arrival service is great and comparable to many other high end resorts in which I have stayed. It all, however, ends there. The service once you have checked in is lacking. At the time we... More

Was this review helpful? Yes 4
Natick, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 29, 2013

My wife and I went here with our two kids (7 and 5), and we had a great time. The place was clean and well kept. I have seen a lot of negative reviews, and I do not agree with most of them. The resort does separate (somewhat) those who are on the Grand Oasis side versus those who are... More

Was this review helpful? Yes 1
Tomahwak, WI
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 28, 2013

I read some of these reviews and have to wonder if these people stayed at the same resort I did??? I feel we got our $$$'s worth! we had none of the issues we heard about....such as no towels in the room...restaurants out of food??? I believe all the people were very friendly and accomodated us well......We did stay @... More

Was this review helpful? Yes 2
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 27, 2013 via mobile

We stayed at the grand Oasis Tulum in April. There seems to be a lot of polarizing comments. Most have to do with messed up reservations etc. I will try to just give detail info. We arrange hotel transfer on our own which worked out well. We used Paradise Transfer and they were great, we changed our reservation a lot... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Friendly and helpful(3)
  • Beautiful beach(3)
  • Very small(3)
  • Many people(3)
  • Italian restaurant(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Reservation Options:
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico

1,047 photos of this hotel

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Pool/beach area (301)
Dining (82)
View from room (58)
Room/suite (108)
Bathroom (15)
Videos (4)
Hotel & grounds (182)
Family/play areas (10)
Other (235)

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Room/suite (8)
Hotel & grounds (9)
Pool/beach area (5)
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Dining (3)
Other (21)


Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#10 Spa Hotel in Akumal #12 On the Beach Hotel in Akumal #13 Top resorts Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
“People say I’m gorgeous, but that’s just how nature made me: fresh and beautiful, with a price that’s definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids’ Club.” ... more   less 
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