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Oasis Tulum

Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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1 room 1 guest
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Oasis Tulum
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1,345 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Oasis Tulum
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Edmonton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

My Husband and 2 boys enjoyed our conversation days he and will return with friends next winter for sure We stayed in an oceanfront main floor with a beautiful view of the ocean. I'm glad we didn't book the Grand as most people we met moved to our side and the pool is better also. We ate at the buffet... More 

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share such fantastic comments with us. We are delighted to hear that you and your family enjoyed our resort. It brings us a lot of joy to know that you all loved the variety of food on offer as we aim to provide something for all different tastes. We appreciate all... More 

PA
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed August 7, 2014

We had booked a FunJet "Surprise" resort and found out it was a rather horribly reviewed place. So with little time to research we went with the Oasis as the recommended resort. First off the beach is the best we have seen. We have been to The Grand Palladium twice, Excaret, the Grand Sirinis, and Dreams at Puerto Adventuro and... More 

Was this review helpful? Yes 3
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. We hope to have the opportunity to welcome you back once again so you can enjoy... More 

New Braunfels, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 7, 2014

We just returned from our stay at the Oasis Tulum (not grand side). The pros: beautiful beach, gorgeous view, just steps from the ocean, good food, great snorkeling (bring your own gear and a ski belt for unlimited snorkeling). The cons: 1st room was terrible. The AC was loud and barely worked, very fuzzy TV, toilet handle had to be... More 

Was this review helpful? Yes 2
Atención C, PR at Oasis Tulum, responded to this review

Dear Kathryn, We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. It is nice to know you liked our calm and relaxing atmosphere and that you enjoyed the pool area and the beach. We hope to have the opportunity to... More 

Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed August 6, 2014

I'd last been here in the early 90's and the place has changed considerably. I used to like the old place for the charm it had, but the new layout did not disappoint, even if it was no longer the little hotel in the middle of nowhere. I guess it comes with the general development of the coast. We had... More 

Was this review helpful? Yes
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest, It gives us great pleasure to know that we were able to make your first visit so pleasant and that we met your expectations. We are pleased you liked our concept and our calm and relaxed atmosphere. We are glad to know you enjoyed our facilities and the massages at spa. We look forward to welcoming you once... More 

Longueuil, Canada
1 review
4 of 5 stars Reviewed August 6, 2014

We were pleasantly surprised when we stayed at the Oasis Tulum July 18, 2014 to August 1, 2014 In fact, the entire staff of the Oasis Tulum and Casa Club showed availability and kindness to our regard. The beach and access to the sea gently sloping allowed us to enjoy swimming in the turquoise water with no rocks and no... More 

Was this review helpful? Yes
Atención C, PR at Oasis Tulum, responded to this review

Dear Christian, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 4, 2014

I am so excited to finally be able to sit down and write my review. Let me start by saying we have visited Sandals several times and loved it, so we had HIGH expectations. We had less of a budget and a baby so we were somewhat hesitant to book but we decided to go for it. I am SO... More 

Was this review helpful? Yes
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

At restaurant Arrecife waiter Miguel Chable was an outstanding host and great person. Miguel should be given a recognition award for his loyalty to the customers and to the hotel chain. Miguel always had smile an a devotion to keeping the customer happy. He was prompt with the service and new when approach and when to be at the table... More 

Was this review helpful? Yes 4
Atención C, RP at Oasis Tulum, responded to this review

Dear Silvia, Thank you for taking the time to share your heartfelt comments with us. We are honored to hear such praise for a member of our personnel. Their dedication to you, the guest, makes us extremely proud to be part of such a wonderful team. Rest assured we will pass on your congratulations. We hope to welcome you back... More 

Colorado
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed July 25, 2014

The room incident (three rooms in our first three days) was not our only issue. Having to sign a form for the "free upgrade" (which I want to add we never asked for an upgrade...we asked for a room with hot water, working air conditioner, bottled water upon our arrival, curtains that we could actually open, etc. We are not... More 

Was this review helpful? Yes 12
Toronto
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 22, 2014

Let's start off by saying that we stayed at this hotel for 2 weeks. My first week we didn't have hot water for more than 5 days - not pleasant when you've got a sun burn! I had heard other vacationers complain about the same thing. There are two Oasis hotels on this property - The Grande Oasis and the... More 

Was this review helpful? Yes 5
Atención C, RP at Oasis Tulum, responded to this review

Dear Silvia, Thank you for taking the time to share your comments with us. It is with great regret that we did not meet your full expectations. Nevertheless we are happy to hear that you enjoyed the food and the wide variety we offer. In regards to the two categories, we would like to take this opportunity to let you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 21, 2014

We love the place the beach and the staff everything was perfect. We had a very good service with Emmanuel Cante at the buffet he was always making sure that everything was perfect and he gave us a fast and very good service the others waiter were good also but ) was our favorite. I would return there anytime at... More 

Was this review helpful? Yes 2
Atención C, RP at Oasis Tulum, responded to this review

Dear Nataly, Thank you for taking the time to share such kind words. We are happy to hear you loved your time with us; it was a pleasure having you as guests. Rest assured we will pass on your congratulations to our team. We look forward to welcoming you back soon! Kind regards More 

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