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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Ranked #17 of 20 Hotels in Akumal
A recent review
5 of 5 stars Reviewed December 22, 2013
101Ruby Toronto, Canada
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990 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Oasis Tulum
See the most recent reviews
Mentor, Ohio
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 27, 2013

We were a bit concerned about staying at this resort after reading some bad reviews. Once we got there we understood the complaints. The rooms were old and worn. There were some holes in the wall with plaster falling out. The bathtub looked like it had been painted over and was very sloppily caulked. Water barely trickled out of the... More 

Was this review helpful? Yes 2
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest: We are truly sorry for the inconveniences you encountered during your stay. We appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. It is nice to know you liked our calm and relax atmosphere and that you enjoyed... More 

Toronto, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 22, 2013

The best thing about this place was the beach. It's a true paradise. White sands, not rocky, a little area was great for snorkelling, beautiful school of fish to see. The huts on the beach were great to shade you from the hot sun. Buffet was excellent, also have great restaurants that you can book ahead. Guaranteed R&R when you... More 

Was this review helpful? Yes 5
Atención C, PR at Oasis Tulum, responded to this review

Dear Ruby: It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff is always working hard to satisfy our guests so they can... More 

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 20, 2013 via mobile

We went to sit in at the main common eating terrace outside the buffet and the waiter (looked really uncomfortable) told us that there's 500 italian guests arriving from Italy and his managers told him that we can no longer sit in the common area since its reserved only for the Italians. He said that he is sorry and that... More 

Was this review helpful? Yes 1
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest: We are truly sorry for the inconveniences you had on you recent stay. We offer our sincere apologies. Please note that all of your comments and opinions are very important to us and will be submitted to the right department to take the necessary actions to correct them and provide new options for you in the in the... More 

geelong
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 13, 2013

We stayed here for a few nights after staying at the Oasis in Cancun. This hotel was so much nicer!! The service and the food was great!!! After spending a week at all inclusive resorts in Cuba and Cancun, the food here had a lot more options and it was delicious! The beach was stunning and so were the pools!... More 

Was this review helpful? Yes 7
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest: It is a great pleasure to receive feedback on our service and this motivates us to keep improving and so ensure a high quality service. We look forward to welcome you again in our hotel where we welcome you with open arms and the satisfaction of seeing him again. Again, we appreciate your trust in us. We are... More 

New Prague, Minnesota, United States
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 8, 2013

Stayed at Oasis Tulum from Nov. 14-30. Rooms were clean and spacious. Wonderful beach with excellent snorkeling just feet from shore! Food at buffet was very bland and never hot unless you had it made right at the grill. Wenceslaus did a great job at Happy Chicken even though they were out of items every day!

Was this review helpful? Yes 4
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest, Thank you for your comments. We are pleased you enjoyed our wonderful beach and thought the snorkeling tours we put on for our guests were excellent. We hope to welcome you back in the near future. Kind regards, More 

San Jose, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 30, 2013

We just returned from a 5-day stay at the Oasis Tulum. I gave this hotel 4/5 for the following reasons: -- the staff make this place absolutely enjoyable. Every person we came across, from front desk staff to bartender to server to housekeeping ... was really pleasant and friendly. -- the facility is spacious and located on a gorgeous beachfront... More 

Was this review helpful? Yes 8
Atención C, PR at Oasis Tulum, responded to this review

Dear Nitya, We would like to thank you for your kind comments regarding your stay with us. It gives us great pleasure to hear that you were treated so well by our staff. We provide a wide variety of foods in our restaurants with the aim of catering to all our guests’ dietary needs so we are pleased to hear... More 

Toronto, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 28, 2013

We are just back from "Oasis Tulum" to canadian winter. We have really good time there. Weather was perfect. Entertainment team made busy our day, thanks to Hector, Ben, Adriana and Fabio. Snorkeling tours 3 times a day, the sea full of fishes, Exercises, games, dances and beautiful night shows. Food was good enough. Service may be not always so... More 

Was this review helpful? Yes 7
Atención C, PR at Oasis Tulum, responded to this review

Dear Alla P, Thank you very much for your kind words. We are delighted to hear you had a really good time at our resort. Our entertainment team works hard to keep all our guests entertained, so it gives us great pleasure to hear that their work was highly appreciated. We are glad you were able to take part in... More 

Prince George, Canada
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 28, 2013

My wife and I went to this resort knowing there was issues. But wow there was alot more then we expected. We have travelled to alot of resorts and experienced all service levels. One week is good but couldnt have done a two week trip here. We were ther November 16-24 They try so hard but are so under staffed... More 

Was this review helpful? Yes 9
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest, We are truly sorry to hear that your stay with us did not meet all your expectations. We apologize for the inconveniences you had. All our rooms are cleaned and stocked with drinks daily, if a guest needs anything extra our staff is always available to cater for their needs. The rooms we offer guests are those which... More 

Cambridge, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 26, 2013

I have never done an all inclusive and I will never do one again. This place was smelly, bad service and liars its true about the safes being $6 per day. No wifi...even if you pay for it. Oh it's down today! One guy was painting (over the mould I might add) and the wind blew paint flecks onto my... More 

Was this review helpful? Yes 6
Atención C, PR at Oasis Tulum, responded to this review

Dear Patti: We regret not having met your expectations, so we offer our sincere apologies and inform you that all views are taken into account in order to improve our services and meet the expectations of our guests more fully and effectively. Best regards. More 

Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 25, 2013 via mobile

Our room: no TV remote, bare lights on ceiling, no shampoo, coffee pot, no bottled water, refrigerator wasn't plugged in, a/c stopped working for awhile on our last night there...the thermostat never worked. We requested TV remote and never got it. All inclusive drinks were very watered down. One glass of cervesas had so much more alcohol content than any... More 

Was this review helpful? Yes 6
Atención C, PR at Oasis Tulum, responded to this review

Dear Morrisiet: We regret this news and be advised that your comments are being channeled to the appropriate area of ​​our hotel. Also we confirm our commitment to our guests is to improve our service every day. Best regards. More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Beautiful beach(3)
  • Very small(3)
  • Italian restaurant(3)
  • Many people(3)
  • Friendly and helpful(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#10 Spa Hotel in Akumal
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal

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