We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Hotel website
Hotel amenities
Special Offer
Winter Sale: 40% Off!
Oasis Tulum
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Oasis Tulum to your Saves list
Ranked #17 of 20 Hotels in Akumal
A recent review
4 of 5 stars reviewed 4 weeks ago
Beansorpeanutbutter
Write a Review

985 reviews from our community

Traveler rating
    270
    320
    173
    119
    103
See reviews for
322
398
7
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (985)
  • Mar-May only
    (302)
  • Jun-Aug only
    (260)
  • Sep-Nov only
    (175)
  • Dec-Feb only
    (248)
All months
There are newer reviews for Oasis Tulum
See the most recent reviews
Top Contributor
53 reviews 53 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First of all, if we were to rate based on service and staff alone, there are not enough stars to express how wonderful everyone is. Everyone smiles and is friendly and very helpful. Anytime I had a question or request from the hotel lobby (Oasis, not Grand) is was handled promptly. We were never left waiting nor disappointed. The premises... More 

Was this review helpful? Yes 4
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments. We are delighted to hear that you enjoyed your stay with us. It is great to know that you thought the service was wonderful; our team always aims to make our guests feel right at home. We are also happy to hear that you enjoyed your room... More 

Calgary, Canada
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

THE GOOD; The beach is beautiful. Nice and clean, as were the pools. If you like the pools more, the casa club was totally empty the whole week so you had it to yourself. The staff (waiters, maids, cart drivers, servers, etc) are nice, and pleasant to deal with :) The Mexican and Mediterranean À la Cartes were great!!!!! Eat... More 

Was this review helpful? Yes 8
OasisPR, RP at Oasis Tulum, responded to this review

Dear Amanda, Thank you for taking the time to share your comments. We are delighted to read your kind words towards our staff; they always aim to make our guests feel at home. Our chefs put a lot of love in their creations so we are happy to know that you enjoyed our À la carte restaurants. Nevertheless it is... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Well we went with sunwing and I will NEVER fly with them again. Food was awful I sat beside puke, and this resort is not a four star yet. Was very clean and the staff definitely made the trip amazing. Emanuel, Daniel, Pedro, were the most amazing and deserve a raise! Made our trip better than we could imagine. The... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Brittany, Thank you for taking the time to share your comments with us. We are sorry to hear you had a bad flight. Nevertheless we are happy to hear that you had a great time with us, and that our staff made your trip amazing. They always try to go above and beyond to make our guests experience as... More 

Surrey, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

First the good: - Elizabeth (Liz y Dulce) in the kids club was without question a highlight of our trip. Our daughter (4 yrs) couldn't stay away and always came away with wonderful crafts. Elizabeth (and the other staff in the kids club, to be fair) is very maternal and really enjoys her work. I had no faith in kids... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Dave, Thank you for taking the time to share your comments with us. It brings us and our Kid’s Club team great joy to hear that your children loved their time here. Our team always aim to make all our guests feel right at home. Rest assured we will congratulate those you have mentioned for their excellent service. Additionally,... More 

Revelstoke, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Well we arrived late Saturday after a long trip from the airport, and we're surprised to find 2 beds in our rooms. 2 double beds pushed together. It wasn't what we expected, but nonetheless it was cozy. There was an odd smell in the room, but I think it's due to the tropical nature of the area. We never noticed... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Jasmine, Thank you for taking the time to share your lovely comments about your stay with us. We are delighted to hear that you had an amazing holiday, and are glad you used our Spa and thought the service was fantastic. Rest assured we will congratulate all those that you have mentioned for their excellent work. We would like... More 

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel is 40 minutes south of Playa del Carmen and 20 minutes to Tulum archaeological site. Beautiful beach and safe swimming with tropical fish swimming around you. Free use of kayaks. Good facilities for small children. The staff are excellent. We especially recommend Angel and Emmanual in the outside patio area. Hugo our room steward was also especially helpful.... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Sheila, Thank you for taking the time to share your great comments about your stay at our resort. We are pleased to hear you enjoyed our beach and our swimming pools, and we appreciate your kind words towards our team. We will of course congratulate those you have mentioned for their excellent service. Thank you too for your feedback... More 

Milton, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 12, 2014 via mobile

who ever is planning to go here make sure not to book in Casa Club which is an old building they used to accommodate clients as per the circumstances. Once you are there they will ask you to pay upgrades to use a decent room. This is no fair with people who pay a high price to go on vacation.... More 

Was this review helpful? Yes 3
OasisPR, RP at Oasis Tulum, responded to this review

Dear Rosy, Thank you for taking the time to share your comments with us. It is with great regret that we did not meet your expectations. We would like to let you know that we offer different categories to cater to the different needs of our guests; additionally our staff are always ready to accommodate any requests made by our... More 

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 11, 2014 via mobile

The staff at the hotel were friendly if you left a tip the "fun rooms" were very well used and old cracks in walls and bad drainage in bathrooms a lot of places were off limits unless your staying at the grand oasis to get to the resturaunts you have to either walk or ask for a ride on the... More 

Was this review helpful? Yes 3
OasisPR, RP at Oasis Tulum, responded to this review

Dear Crystaloo, Thank you for taking the time to share your comments with us. We would like to take this opportunity to let you know that we offer two different categories to cater to the different needs of our guests. It is bitterly disappointing to hear that we did not meet your expectations. We appreciate your comments as they highlight... More 

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 9, 2014

We stayed at Oasis Club in October and had a great time! DO NOT BE CONFUSED by the Oasis Tulum versus Grand Oasis Tulum. They are 2 different facilities and as such offer different services. If your bracelet is NOT the right colour, you will be denied access to some restaurants and services. Many disgruntled folks thought they had been... More 

Was this review helpful? Yes 3
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience with us. We are glad to hear that you had a fabulous time here. Our team always aim to make our guests feel at home so we are delighted to read your kind words directed towards them. Rest assured we will congratulate those you have mentioned for... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2014

Thank you everybody for your sunny smiles! That was the best trip ever! Lots of fun, historical things to explore, amazing snorkelling, diving lesson(!), perfect swimming, hiking along the shore, ping-pong table, intertainment, spanish and mayan language lessons, tasty food and tequila!!!! Special thanks for staff!!! I love you guys: Emiliano, Joakine, Marco,Dulce, Cleo, Ricardo,Victor Velasquez... A'm afraid to forget... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Katerina, Thank you for taking the time to share your great comments about your stay with us. We are delighted to hear you enjoyed the activities and the variety of food we offer our guests. Our team always aims to make our guests feel at home so we appreciate your kind words towards them. Rest assured we will congratulate... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Oasis Tulum? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Beautiful beach(3)
  • Very small(3)
  • Many people(3)
  • Italian restaurant(3)
  • Friendly and helpful(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, BookIt.com, Cheap Tickets, Priceline, Tingo, Travelocity, Caribbean Online Mgt Corp., TripOnline SA and Odigeo so you can book your Oasis Tulum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#10 Spa Hotel in Akumal
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal

1,169 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1121)
Viewed
Pool/beach area (369)
Viewed
Room/suite (125)
Viewed
Dining (97)
Viewed
View from room (68)
Viewed
Bathroom (17)
Viewed
0:43
Videos (5)
Viewed
Hotel & grounds (202)
Viewed
Family/play areas (10)
Viewed
Business center/function rooms (2)
Viewed
Other (226)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (5)
Viewed
Family/play areas (6)
Viewed
Room/suite (8)
Viewed
Dining (3)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay