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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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57%
Ranked #18 of 20 hotels in Akumal
A recent review
3 of 5 stars reviewed 3 days ago
silvia1935 Toronto
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818 people have reviewed this hotel

Traveler rating
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256
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4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
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English first
Pueblo West, Colorado
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed today NEW

The room incident (three rooms in our first three days) was not our only issue. Having to sign a form for the "free upgrade" (which I want to add we never asked for an upgrade...we asked for a room with hot water, working air conditioner, bottled water upon our arrival, curtains that we could actually open, etc. We are not... More

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Toronto
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Let's start off by saying that we stayed at this hotel for 2 weeks. My first week we didn't have hot water for more than 5 days - not pleasant when you've got a sun burn! I had heard other vacationers complain about the same thing. There are two Oasis hotels on this property - The Grande Oasis and the... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Silvia, Thank you for taking the time to share your comments with us. It is with great regret that we did not meet your full expectations. Nevertheless we are happy to hear that you enjoyed the food and the wide variety we offer. In regards to the two categories, we would like to take this opportunity to let you... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

We love the place the beach and the staff everything was perfect. We had a very good service with Emmanuel Cante at the buffet he was always making sure that everything was perfect and he gave us a fast and very good service the others waiter were good also but ) was our favorite. I would return there anytime at... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Nataly, Thank you for taking the time to share such kind words. We are happy to hear you loved your time with us; it was a pleasure having you as guests. Rest assured we will pass on your congratulations to our team. We look forward to welcoming you back soon! Kind regards More

Montreal, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

WE had the best vacation ever in Oasis Tulum. Thank you: Hector Montes, Mayra. Thank you for all the persons from Arrecife Restaurant. Thank you Matias Jose for the cleaning of our room every single day. Thank you Michaela from Welcome desk. Thank you Mr. Arturo our Sunwing representative. Thank you all for giving us all your best. We appreciate... More

Was this review helpful? Yes
Atención C, RP at Oasis Tulum, responded to this review

Dear William, Thank you for taking the time to share your lovely comments with us. We are delighted to hear you had such a great vacation, and we truly appreciate the praise you give towards our team. They always aim to make our guests feel at home so we are happy to hear you enjoyed their hospitality. We thank you... More

Hoboken, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I took our first vacation to this lovely resort and just got back yesterday! We have nothing but positive things to say about our stay. The staff was very helpful, polite, pleasant, and an absolute joy to be around!! We had the pleasure of taking Yoga and Stretching classes with Nidia both on their pier and at... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share such lovely comments about your stay at our resort. We are delighted to hear that you and your boyfriend enjoyed your first vacation with us and we thank you for choosing us as hosts to this special occasion. It was a pleasure having you as our guests. Thank you for... More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I just returned from an AMAZING week at the Oasis Tulum Resort in Riviera Maya. The Hotel, the staff, the activities, the food, the beach, EVERYTHING was awesome. There were enough food and drink options available to keep us wanting more every day. The shows were incredible! My parents became friends with the staff thanks to their... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderful review of your stay with us. We are delighted to hear that you and your family had such an amazing time. Thank you for your kind comments regarding our team. Rest assured we will congratulate those mentioned for their fantastic service. In regards to the inconvenience you... More

Richmond Hill, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We returned from Oasis Tulum on June 20th and it was a great experience. It’s a small resort with everything conveniently located. A surprise was the very high number of Italians tourists. The Italians have even a separate reception area VeraClub and the great entertainment team is keeping them always busy. Italians are the majority at the resort, lots of... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Walter, Thank your for taking the time to share your comments. It gives us great pleasure to hear that you and your family enjoyed your stay with us. We are happy to hear you enjoyed the wide variety of food we offer and our World Cup coverage. We know how much these events mean to our guests. In regards... More

Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to this resort as our last trip, via SellOffVacation - SunWing. They have a section of the beach where it's all sand all the way, far into the water. They also have lots of hidden rocks and coral reefs that attracts lots of different kinds of fishes. A great spot for snorkelling and diving. The resort also have... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Tulum, responded to this review

Dear Helen, Thank you for sharing your experience with us. We are pleased to hear you had a great vacation at our resort and that you got the chance to visit some of the many sights our region has to offer. We are also delighted that you enjoyed seeing the many fish that inhabit our beautiful coral reefs. It is... More

Montreal, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The sports complex building is a little far and probably ideal for someone who wants to roam around all of the attractions with the Collectivo. I stayed with my daughter in a large family room that was situated directly on the beach with sliding doors and a private terrace. It was fantastic! The beach offers snorkeling with a great deal... More

Was this review helpful? Yes 3
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments with us. We are delighted that you and your daughter enjoyed your stay and the warm welcome that our team gives to all of our guests. Furthermore it gives us great pleasure to hear that you enjoyed the variety of foods we offer. Rest assured we will... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I have never been to Cancun prior to this trip so we had no idea what to expect upon arriving at this hotel. After a long taxi ride to oasis tulum we discovered our hotel was far from town, but close to activities and our room was steps from the beach! We were very pleasantly surprised to... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments with us. We are happy to hear that you and your family enjoyed your vacations at our resort, it was a pleasure to have you as guests. It is true that we provide activities for those of all ages. We are glad to hear you appreciated these.... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Friendly and helpful(3)
  • Very small(3)
  • Beautiful beach(3)
  • Many people(3)
  • Italian restaurant(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#10 Spa Hotel in Akumal #12 On the Beach Hotel in Akumal #13 Top resorts Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
“People say I’m gorgeous, but that’s just how nature made me: fresh and beautiful, with a price that’s definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids’ Club.” ... more   less 
Number of rooms
161

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