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Oasis Tulum

3.5 of 5
Hotel website
Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Oasis Tulum
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Ranked #18 of 21 Hotels in Akumal
A recent review
3 of 5 stars reviewed yesterday
Lauren J Buffalo, New York
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1,273 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buffalo, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

this wasn't my first time visiting the Riviera Maya. i begged my friends to come to Mexico with me after having the time of my life on a family trip at a nearby resort about a year ago. after listening to me speak volumes about my first experience for an entire year, we were all pretty stoked when we booked... More 

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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Arrived at the Oasis Tulum, attempted to check-in, but desk person needed to see a printout of our confirmation number, even though he had us in his system and we had our passports, etc. I didn't have a printout, so he pointed across the lobby to a PC and asked me to look it up and to print it out... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are happy to read that you enjoyed our international buffet and that you took the opportunity to use our fantastic spa. It brings us much joy to read that you had the best massage of your life. Nonetheless, there are some issues that you have highlighted that... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stuff great, beach spectacular, food awesome, beautiful quiet hotel. Make sure when booking with the travel agent to specify where are you staying, as the garden fun rooms are far to all the facilities and it's also hard to change it after you get to the hotel cost more!!!

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Maggie, Thank you for taking the time to share your fantastic comments about your stay with us. We are delighted that you enjoyed our resort and we hope to welcome you back again soon! Kind regards More 

hk
Level Contributor
63 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Its an all inclusive hotel, it means your freedom will be kind of tied down by the hotel, as all drinks, food, snacks etc. are all free at hotel ( as long as you eat in hotel). So if you are on lazy trip, you just want Sun beach, and water sports, it will be great. Otherwise, there are lots... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are happy that you enjoyed our facilities and the location of the hotel. Thank you for choosing us as hosts to your vacation and we hope to welcome you back soon. Kind regards More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

We had never stayed at an all inclusive but i did my investigating since it was our anniversary trip and we werent all about night life. Our overall experience was good. Service was good, food was good, rooms are okay, but i do believe they were a bit understaffed and not knowledgeable in the areas.One morning i went to the... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Leticia, Thank you for taking the time to share your comments and thank you for choosing us as hosts to your anniversary; we know how important this occasion is. We are happy to read that you enjoyed your stay with us and we look forward to welcoming you back in the very near future! Kind regards More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This was are first trip to Mexico this trip is totally out of are normal pase we usually go to Vegas once a year for the hustle and busle but we decided this year we wanted to relax and just enjoy life so we went and booked at trip to riviera tulum as advised by are travel agent at ale... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Mikie, Thank you for taking the time to share your fantastic comments in regards to your stay with us. It makes us very proud to read such great comments about our team, they always aim to make our guests feel at home, so when we see comments like yours it reassures us that we are on the right track.... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed as a group of 7 at Oasis Tulum. We had read some of the reviews and figured it would be an ok place to stay. If you want nightlife and excitement, DO NOT stay at this resort. There are a couple shows and some night discos but most of the guests there are couples and so not many... More 

Was this review helpful? Yes 2
Lake Balboa, CA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We've traveled to Akumal and Tulum for many years and stayed at different resorts. This is the WORST "Resort" we've ever stayed at. It isnt a resort, its a hotel. We bought our package through Expedia and long story short, the Hotel didnt honor the amenities that Expedia sold us. Ive never stayed at an all incluside that doesnt include... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We would like to offer you our sincerest apologies that you were not made aware of what was included in your package before arriving. We appreciate all of your feedback as it highlights for us areas where modifications can be made to improve the overall guest experience. Kind... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My two friends and I stayed at Oasis Tulum last summer and was not impressed with some of the service at the hotel. Before our trip we had asked to book two separate rooms due to the fact that my friend brought her brother along with us last minute. They said yes. Upon arrival they squeezed us all into one... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Marcia, Thank you for taking the time to share your comments. Please accept our apologies for the inconvenience you had on this occasion. We can assure that this is not representative of the high standards we adhere to. We really appreciate all of your feedback as it helps highlight areas where modifications need to be made in order to... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is our 3rd trip to Mexico, both time we`ve stayed in 5 stars hotel, hence I didn't expect too much considering the review. Note for everyone when booking and it says "Superior fun room", you'll be staying in the casa club. It's a small hotel apart from the reason, you'll have to walk 5-10mins take a golf cart or... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are delighted to read that you enjoyed the wide variety of cuisines we offer and that the food in our Mediterranean restaurant Al Sur exceeded your expectations. It is also a pleasure to read that you thought the service was extremely good. We are very appreciative of... More 

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