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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Ranked #17 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed 3 days ago
TennisFan313123 Boise, Idaho
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970 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
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Boise, Idaho
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We really enjoyed the Oasis Tulum. We especially enjoyed our waiters from the incredible daily buffet. Emmanuel, Angel and Nicolas really tried to help us with our Spanish. They made our trip memorable, and they even brought us gluten-free brownies for our daughter's birthday. They gave us excellent service. Ricardo and Dulce were also very welcoming and wanted us to... More

Was this review helpful? Yes
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your lovely comments regarding your stay with us. We are happy to read you enjoyed your time here. Our team always aim to go out of their way to make our guests feel at home, so we truly appreciate your kind words towards them. Rest assured we shall congratulate those... More

New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I just want to first say, that this is a real review - my first, have never done one of these before, but because the place was so exceptional, I feel it is necessary! My sister and I booked this hotel through a groupon deal, so I think we expected it to maybe be a bit cheesy, like a typical... More

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share such fantastic comments regarding your stay with us. We are overjoyed to know that you loved your stay here. We are happy to hear you enjoyed our spa and the variety of treatments that we offer. Our team always aim to treat our guests like kings and queens so we... More

Grimsby, Ontario, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

Our family of 5 stayed at Oasis Tulum on October 15th - October 22nd, 2014. We upgraded on the second day from the "Jungle - aka Family Fun Suite" to the Beach/Pool Suites. This upgrade was advised to be an additional 1200.00CDN but turned out to be $2600.00 with bracelets to enter the "Grand Oasis" side and access the extra... More

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Jason, Thank you for taking the time to share your comments regarding your stay with us. It is heartwarming to read that you thought our staff were truly amazing. They always aim to go above and beyond to meet our guest’s needs. Contrarily, we offer our sincerest apologies for the inconvenience you had and would like to take this... More

Top Contributor
54 reviews 54 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First of all, if we were to rate based on service and staff alone, there are not enough stars to express how wonderful everyone is. Everyone smiles and is friendly and very helpful. Anytime I had a question or request from the hotel lobby (Oasis, not Grand) is was handled promptly. We were never left waiting nor disappointed. The premises... More

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments. We are delighted to hear that you enjoyed your stay with us. It is great to know that you thought the service was wonderful; our team always aims to make our guests feel right at home. We are also happy to hear that you enjoyed your room... More

Calgary, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

THE GOOD; The beach is beautiful. Nice and clean, as were the pools. If you like the pools more, the casa club was totally empty the whole week so you had it to yourself. The staff (waiters, maids, cart drivers, servers, etc) are nice, and pleasant to deal with :) The Mexican and Mediterranean À la Cartes were great!!!!! Eat... More

Was this review helpful? Yes 4
OasisPR, RP at Oasis Tulum, responded to this review

Dear Amanda, Thank you for taking the time to share your comments. We are delighted to read your kind words towards our staff; they always aim to make our guests feel at home. Our chefs put a lot of love in their creations so we are happy to know that you enjoyed our À la carte restaurants. Nevertheless it is... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Well we went with sunwing and I will NEVER fly with them again. Food was awful I sat beside puke, and this resort is not a four star yet. Was very clean and the staff definitely made the trip amazing. Emanuel, Daniel, Pedro, were the most amazing and deserve a raise! Made our trip better than we could imagine. The... More

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Brittany, Thank you for taking the time to share your comments with us. We are sorry to hear you had a bad flight. Nevertheless we are happy to hear that you had a great time with us, and that our staff made your trip amazing. They always try to go above and beyond to make our guests experience as... More

Surrey, Canada
1 review
3 of 5 stars Reviewed 1 week ago

First the good: - Elizabeth (Liz y Dulce) in the kids club was without question a highlight of our trip. Our daughter (4 yrs) couldn't stay away and always came away with wonderful crafts. Elizabeth (and the other staff in the kids club, to be fair) is very maternal and really enjoys her work. I had no faith in kids... More

Was this review helpful? Yes
OasisPR, RP at Oasis Tulum, responded to this review

Dear Dave, Thank you for taking the time to share your comments with us. It brings us and our Kid’s Club team great joy to hear that your children loved their time here. Our team always aim to make all our guests feel right at home. Rest assured we will congratulate those you have mentioned for their excellent service. Additionally,... More

Revelstoke, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Well we arrived late Saturday after a long trip from the airport, and we're surprised to find 2 beds in our rooms. 2 double beds pushed together. It wasn't what we expected, but nonetheless it was cozy. There was an odd smell in the room, but I think it's due to the tropical nature of the area. We never noticed... More

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Jasmine, Thank you for taking the time to share your lovely comments about your stay with us. We are delighted to hear that you had an amazing holiday, and are glad you used our Spa and thought the service was fantastic. Rest assured we will congratulate all those that you have mentioned for their excellent work. We would like... More

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is 40 minutes south of Playa del Carmen and 20 minutes to Tulum archaeological site. Beautiful beach and safe swimming with tropical fish swimming around you. Free use of kayaks. Good facilities for small children. The staff are excellent. We especially recommend Angel and Emmanual in the outside patio area. Hugo our room steward was also especially helpful.... More

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Sheila, Thank you for taking the time to share your great comments about your stay at our resort. We are pleased to hear you enjoyed our beach and our swimming pools, and we appreciate your kind words towards our team. We will of course congratulate those you have mentioned for their excellent service. Thank you too for your feedback... More

Milton, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

who ever is planning to go here make sure not to book in Casa Club which is an old building they used to accommodate clients as per the circumstances. Once you are there they will ask you to pay upgrades to use a decent room. This is no fair with people who pay a high price to go on vacation.... More

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Rosy, Thank you for taking the time to share your comments with us. It is with great regret that we did not meet your expectations. We would like to let you know that we offer different categories to cater to the different needs of our guests; additionally our staff are always ready to accommodate any requests made by our... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Beautiful beach(3)
  • Very small(3)
  • Many people(3)
  • Italian restaurant(3)
  • Friendly and helpful(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico

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