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Oasis Tulum

3.5 of 5
Hotel website
Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Oasis Tulum
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Ranked #18 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
John M Toronto, Canada
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1,173 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

Upon arriving to the Oasis Tulum we were given a big surprise! We had paid for and reserved a room close to the ocean, but when we got to our room we found that we were far from the beach. We booked through Sunwing, the rep was never there so resolving issues was impossible. We were attended by Manuel (concierge... More 

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Nashville, Tennessee
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

With all the options on the Riviera Maya, I would not recommend Oasis Tulum. First, lots of construction, and one evening, loud hammering began at 10 PM, which was vibrating thought out the entire building. Power was out for an extended time one day. I think this is all a result of a storm surge, but they don't seem to... More 

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Laurel, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

This was a trip with two friends of mine, fellow teachers, for spring break. We booked using CheapCaribbean.com, which I have used often and thoroughly enjoy the deals on that site, and flew an odd path through Canada. So, we went from DC to Toronto, and then to Mexico…lol. It was a good deal though. Side note: Whoever was piloting... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Tiffany, Thank you for taking the time to share your comments. We are happy you enjoyed our Mexican restaurant and the Mariachi band. Nonetheless, we offer our apologies for the hitch with your room upon arrival; rest assured this is not representative of our usual standards. We appreciate all of your feedback as it helps us to tackle areas... More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I want to start by saying if you can travel to this lovely piece of paradise try not to go by Sunwing tours. I have travelled with this tour group many times but have to be honest in saying the service is declining.... but the sunwing reps in Mexico were awesome!!!! Thanks to Stephanie who tried to do everything in... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Yvone, Thank you for taking the time to share your comments. We are delighted that you enjoyed your stay with us. It is truly gratifying to read your praise of our staff. Our activities team work hard to make sure our guests are well entertained during their stay, so we are overjoyed to read that you thought they were... More 

Newfoundland and Labrador, Canada
1 review
3 of 5 stars Reviewed 1 week ago

We travelled with Sunwing Vacations. When we arrived, 3 couples got off the bus at our section. Once we all went to our rooms, which were not what was advertised, we went and had to upgrade to get something that was suitable; which all couples upgraded. After the extra $300, but much better location, we settled in great. The resort... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Heather, Thank you for taking the time to share your comments. We are delighted to read your kind words towards our waiters, bartenders, and bell hops, and that you enjoyed the wide variety of food we offer. Nevertheless we are sorry to read that the rooms were not those that were advertised by your agency. We are happy that... More 

Buffalo, Minnesota
1 review
2 of 5 stars Reviewed 1 week ago

The staff was wonderful. However, they didn't have enough staff at the front desk. The concierge had to literally go back and forth between the front desk and the concierge desk to play both roles. Even though there's a great coffee bar once again there was only 1 staff member working at a time so it would honestly take a... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Jennifer, Thank you for taking the time to share your comments. We are happy to read your kind words towards our staff. Nevertheless we are disappointed that we did not go above and beyond your expectations in other areas on this occasion and we would like to offer our apologies for this. Thank you for all of your feedback,... More 

Rochester, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We have travelled to many resorts in Mexico and other countries, but this was by far the most disappointing. We booked on Expedia, being attracted by the nice modern design of the resort shown in many images. Upon arrival in the main lobby which in fact looked like in the Expedia images, we were advised that we had to check... More 

Was this review helpful? Yes 1
Brooklyn, New York
1 review
2 of 5 stars Reviewed 1 week ago

Problems with the hot water-check: We didn't have it at all for the first two days. After they "fixed" it, it ran for about 5 minutes, then you have to wait another 5 minutes, then it would run again for another 5 min. Seaweed: Some days more than others. Internet connection: My husband is an avid hockey fan and he... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. Our coastline sometimes receives seaweed at this time of the year, a sign of how clean our waters are. We do however have staff clearing the seaweed to make it a more pleasant beach experience for our guests. We would like to apologize for the inconveniences you had.... More 

Duluth, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just got back from a stay at the Oasis Tulum. My husband and I brought our 19 and 21 year old daughters. It is a smaller resort which we liked. It took us about 4 minutes to walk to the pool and just a few more to get to the beach. The pool areas were nice. Mario at the... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Monica, Thank you for taking the time to share your fantastic comments regarding your stay with us. It is wonderful to read that you had so much fun at our resort. We are happy you took the opportunity to use our relaxing spa treatments. Rest assured we will congratulate those you have mentioned for their excellent service. Thank you... More 

Richibucto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Travelled March 26-April 2, 2015. The Oasis Tulum is all about the mighty dollar. Unless you are planning to upgrade you need to find another resort. 4 of us booked 2 rooms in the "Superior Fun Room" which is also called the Casa Club. Right from the beginning we had asked for 2 double beds because I was sharing a... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are happy to read that you enjoyed the service you received as well as the wide variety of cuisines that we offer. We are, however, truly disappointed to read that other aspects of your stay did not exceed your expectations on this occasion, and we would therefore... More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Very small(3)
  • Italian restaurant(3)
  • Many people(3)
  • Friendly and helpful(3)
  • Beautiful beach(3)
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