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All 21 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Ranked #18 of 21 hotels in Akumal
A recent review
4 of 5 stars reviewed 4 days ago
Dritan K Toronto, Canada
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874 people have reviewed this hotel

Traveler rating
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288
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We just came back from 1 weak vacation from Aug,16-23/2014. It was our first experience in Mexico. Family of 4 with 2 children. Accommodation was nice, we had a problem with the shower in our room and the staff at the front desk relocated us in another room with no problem whatsoever. Room very clean, well maintained,fixed everyday. Staff at... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Dritan, Thank you for taking the time to share your fantastic review about your recent stay at our resort. We are delighted to hear that you and your family enjoyed your time with us. We thank you for the kind words aimed towards our team; they always try to go above and beyond to make our guests feel at... More

Brampton, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Oasis Tulum Aug 16 to 23, 2014. The location is great and the smaller size of the resort really is very nice. The rooms (we had booked 2) were spacious, clean and everything worked. The beach is very close and excellent. Snorkeling right from the beach to the reef with abundant fish, corals etc. The staff... More

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Atención C, RP at Oasis Tulum, responded to this review

Dear Thomas, Thank you for taking the time to share such fantastic comments about your recent stay with us. We are pleased to hear you enjoyed our warm and friendly service. Rest assured we will congratulate those you have mentioned for their great work. It was a pleasure having you as guests. Thank you for recommending us and we hope... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

My family enjoyed the service and the beautiful place. The service, especially with the person of Nicolas Coba Canul was very friend with my son Simone and with him started to speak the first words of Spanish language. Beach service and generally everything was perfect. Only the swimming pool for a couple of days was not very clean but later... More

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Atención C, RP at Oasis Tulum, responded to this review

Dear Marco, Thank you for taking the time to share your great comments with us. We are delighted to hear that you and your family enjoyed our friendly service, and that you were fans of the drinks we have on offer. Thank you for choosing our hotel as your holiday destination, and we hope to have the opportunity to welcome... More

North Vancouver, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

We stayed at the Oasis Tulum from 27 July to August 3rd and then transferred for a week to the Grand Sunset Princess in Playa Del Carmen. I had read lots of reviews on trip advisor so I was in contact with my travel agent Antoinetta from Hagens Travel in North Vancouver who by the way is fabulous if you... More

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Atención C, RP at Oasis Tulum, responded to this review

Dear Heather, Thank you for taking the time to share your kind comments with us. We are happy to hear that you enjoyed your time here. It brings us great joy to read your lovely words aimed towards our team. Rest assured we will congratulate those you have mentioned for their friendly service. We appreciate all your feedback as it... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I just got back from my vacation (August 12-18th, 2014) and there were definitely some positives and negatives. I booked through CheapCaribbean.com and they never mentioned that there are 2 different hotels on this property. Our first night we stayed in the Oasis Tulum and we were really unhappy because the room smelled and the air conditioner didn't really work.... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Jessie, Thank you for taking the time to share your comments with us. We are happy to hear the kind words given towards our staff. Their dedication to you, the guest, makes us extremely proud to be part of such a wonderful team. Rest assured they will be congratulated for their terrific work. We would like to take this... More

Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked the Oasis Tulum through Sunwing excursions for Aug 2-16. My first and last time I will book with them. The flights and airline staff were fine. The main issue was arrival to "The V.I.P section Casa Club". I am not a high maintenance traveller and really do not expect a lot. I was so disappointed with the misleading... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Kenn, Thank you for taking the time to share your comments with us. We would like to apologize for the inconveniences you and your family had at our resort. While we appreciate your feedback, please be assured that your experience is not representative of our usual standards of service. Rest assured we will pass your comments on to the... More

Cancun
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in Oasis Tulum with my family during 1-8 Aug and would like to share the positive and negative things that we found during our stays. For hotel room, we were not pleased with the Casa Club room we were given as the Casa Club was more or less 8-10 minutes’ walk from the main building and the hotel... More

Was this review helpful? Yes 3
Quebec, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Thanks Ricardo Jimenez for the really good snorkling tour (great barracuda, lot of blue fishs, stingray, coral, etc). The room at the Casaclub was very moist with bad odor, but the rest of our vacation was very nice. Very friendly staff at Arrecifes Terraza, (thanks for good service, Emmanuel and Angel), good Buffet too, simple but good. Very Nice beach... More

Was this review helpful? Yes
Atención C, RP at Oasis Tulum, responded to this review

Dear Isabelle and Michel, Thank you for taking the time to share your lovely comments in regards to your stay in our hotel. We are happy to hear that you enjoyed the snorkeling that we offer our guests. In regards to your room we would like to let you know that your comments will be passed on to the appropriate... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We traveled to Oasis Tulum in January 2014. We have been to this resort severl times in the last 9 years, but it had been a few years since our last visit. Upon arrival,(group of 6) we were met by the concierge who informed us that the hotel had overbooked and they didnt have rooms for us. We were very... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Tulum, responded to this review

Dear Paul, Thank you for taking the time to share your comments with us. We apologize for the inconvenience you had when arriving at our resort, these were unfortunately a result of unforeseen circumstances. In regards to the wristbands, we would like to take this opportunity to inform you that we have two categories at our hotel, Oasis and Grand.... More

New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location itself is very nice, but the rooms are horrible. It smelled of mildew, was infested with ants, and had rust and stains on the linens, curtains, and walls of the room. Luckily, the weather was great, otherwise, we could not see ourselves staying in that room for the entirety of our trip. On a positive note, the wait... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Tulum, responded to this review

Dear Bill, Thank you for taking the time to share your comments with us. We are happy to hear you thought our waiting staff was excellent. Nevertheless it is with great regret that we did not fulfil all of your expectations. We would like to offer our sincerest apologies for the inconveniences that you had during your stay. Rest assured... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Friendly and helpful(3)
  • Beautiful beach(3)
  • Very small(3)
  • Many people(3)
  • Italian restaurant(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#10 Spa Hotel in Akumal #12 On the Beach Hotel in Akumal #13 Top resorts Hotel in Akumal #18 Business Hotel in Akumal
Hotel Class
Official Description (provided by the hotel)
"People say I'm gorgeous, but that's just how nature made me: fresh and beautiful, with a price that's definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids' Club". ... more   less 
Number of rooms
161

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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