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Oasis Tulum

3.5 of 5
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Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Oasis Tulum
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Ranked #18 of 21 Hotels in Akumal
A recent review
3 of 5 stars reviewed 2 days ago
celeste_linda Edmonton, Canada
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1,304 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton, Canada
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

First of all.....DO NOT travel with Sunwing. This is not a general advisory...just don't. This hotel doesn't like them, because they false advertise what they sell. The rooms through Sunwing are horrible, the resort does have nice rooms....but Sunwing does not sell those. Our first two nights were in an almost windowless room that was super tiny and I couldn't... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Celeste, Thank you for taking the time to share your comments. Please accept our sincere apologies for the shortcomings of your experience. We would like to take this opportunity to assure that we adhere to the highest food hygiene standards as the health and safety of our guests is paramount to us. Thank you for choosing us as hosts... More 

Toronto, Canada
4 of 5 stars Reviewed 3 days ago NEW

While visiting mexico for the first time I had the pleasure of meeting many really genuinly friendly and helpful staff at the resort. Always being greeted with a big smile and a warm hello. If youre fan of cesars like I am, definetly go visit Rafael In the Lobby Bar 2. He makes the best cesars in the whole resort!!... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Joeline, Thank you for taking the time to share your fantastic comments regarding your stay with us. We are delighted to read your praise towards our team and that you enjoyed the cocktails we prepare. Thank you for recommending us and for choosing us as hosts to your vacation. We hope to welcome you back very soon! Kind regards More 

Edmonton, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We stayed July 19-July 26th. Overall hotel: appearance is quite green and colourful actually. They never have air conditioning in restaurants and lobbies so it can get hot and the humidity gets to you. Rooms/Casa Club: We stayed at the superior fun room (i.e. casa club) which is a 5 min walk, 3 min bike ride (bikes free) or 2... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for your kind words towards our team. We will of course congratulate those you have mentioned for their terrific service. We would like to take this opportunity to let you know that we are currently refurbishing our resort so that it all comes under one category. Thank you for choosing us as hosts to your vacation... More 

Rosemère
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There are three sections at this hotel and if your bedroom is at the casa club, you must be aware that you are 5/10 minutes by foot far away from the beach and the restaurants. It can be an inconvenient if you appreciate to be close to your bedroom in case you forget something etc.. Everything was clean.The food was... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Sophie, Thank you for taking the time to share your comments. We are happy to read you enjoyed your stay. We appreciate all of your feedback as it allows us the opportunity to improve our services for our future guests and we readily welcome both positive and constructive comments. Thank you for choosing us as hosts to your vacation.... More 

Barrie, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Casa club Calm resort The grand oasis Some staff were wonderful....Jesus, Nico, Roberto, Salvador, Luis Some staff were aweful and made us feel like second class guests! The consierge of the casa club was the worst and the manger behind the main lobby at check out was very rude. We booked and paid for a family fun suite, which was... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Sarah, Thank you for taking the time to share your comments. We appreciate your kind words towards the members of our team. Rest assured we will congratulate those you have mentioned for their terrific service. We are however disappointed to read that not all our staff provided the same high levels of service we are known for, and for... More 

common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

* Hotel: This is a 2 hotel in 1; if you are staying at Oasis - you will be banned from some restaurants, bars, pools and beaches, rooms are old and far from everything. Grand Oasis will give you access to all areas. So ensure you book the Grand, as the regular oasis will be a huge disappointment. The hotel... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. We are sorry to read that not all aspects of your stay went above and beyond your expectations. We would like to take this opportunity to inform you that we offer two categories to cater to the different needs of our esteemed guests. Your feedback is... More 

Los Angeles, California
Level Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A really bad customer service since the moment you arrived...The only person on the front of the hotel that supposes to welcomes you is usually the bell boy that assists you as well to take your luggage to your room...so Nobody was there. Nobody takes your car to take it to the parking...you have to drive it by yourself. When... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Monica, Thank you for taking the time to share your comments with us. We are saddened that you left our hotel feeling the way that you did and are deeply disappointed that in this instance we failed to exceed your expectations. Whilst your feedback is very much appreciated, please be assured that your experience is not representative of our... More 

ABERDEEN
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

While the first 24 hours where a bit of a let down with a cold reception and a room with two beds, Claudia worked to make things right for our anniversary getaway, with a room overlooking the pool. Most every morning we started our day with an excellent Omlet at Dos Lunas (Dinner was great there as well). When lunch... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your lovely comments with us. While we would like to apologise for the initial inconveniences you had, that were most certainly not in keeping with our habitually high standards, we are glad that these were rapidly resolved and that you enjoyed the rest of your stay. We are delighted that... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My fiance and I have been to the Mayan Riviera many times and never experience a hotel like the one at the Oasis Tulum. When we got there I thought we got upgraded to the Grand Oasis Tulum, as you register at that hotel, but the bell boy came and took us on a little golf cart and brought us... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear JJTraveller, Thank you for taking the time to share your comments. We are sorry to read that you were not made aware of the area of our hotel where you would be staying. We have been honoured to receive many fantastic comments from guests about our facilities and services and we are sorry to note you did not have... More 

Buffalo, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

this wasn't my first time visiting the Riviera Maya. i begged my friends to come to Mexico with me after having the time of my life on a family trip at a nearby resort about a year ago. after listening to me speak volumes about my first experience for an entire year, we were all pretty stoked when we booked... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Lauren, Thank you for taking the time to share your comments. We are delighted to read your praise towards our team. We always aim to make our guests feel right at home, so it brings us much joy knowing that they treated you so well. Rest assured we will congratulate those you have mentioned for their fantastic service. Nevertheless... More 

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