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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Oasis Tulum
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Ranked #18 of 20 hotels in Akumal
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691 people have reviewed this hotel

Traveler rating
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    217
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    92
    95
See reviews for
223
285
4
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
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English first
Hamilton, Canada
1 review
5 of 5 stars Reviewed today NEW via mobile

A modern full service resort with friendly and helpful staff . The rooms were spacious and clean, the food was different every day and there was something for everyone.Captain Carlos and his staff were awesome and very friendly, wait staff were always smiling happy and very friendly and even when the restaurants were busy they were on point and on... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

We booked our vacation through flight center and the rep told us this was a extremely fun resort with a mix of partying and relaxation. We were also shown pictures of an amazing resort with all of these pools and a huge beach that we would have access to. We get to the resort and we were dropped off at... More

Was this review helpful? Yes 1
Atención C, PR at Oasis Tulum, responded to this review

Dear Guest: We sincerely regret that you have had this negative experience at one of our hotels. Please note that your comments will help us improve the service and thus fulfill the highest expectations of our guests in our facilities. We reiterate that we are always looking to get in touch with you and your comments are always taken into... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This trip was perfect in every way. Upon arrival we were greeted by several very kind bell boys. Their names were Daniel, Leonardo, and Pedro. They were all eager to ask us about our plans, travels, and to help us practice our Spanish. The restaurants were superb, the service spot on, and the entertainment was excellent. I played a game... More

Was this review helpful? Yes 1
Atención C, PR at Oasis Tulum, responded to this review

Dear Gavin: It is a great pleasure to receive feedback on our service and this motivates us to keep improving and so ensure a high quality service. We look forward welcoming you again in our hotel where we welcome you with open arms and the satisfaction of seeing you again. Again, we appreciate your trust in us. We are at... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

Stay away from this resort!! Let's start with the only positive....staff did work hard. Paula at the Casa Club front desk made the stay bearable. Bed was comfortable and food was okay (no one got sick). The bad.... 1hour 40 minute ride to the resort (be prepared for long ride). Air con did not work for first 3 days, no... More

Was this review helpful? Yes 1
Atención C, PR at Oasis Tulum, responded to this review

Dear Deb: It is unfortunate to have not met your expectations. Your comment has been taken into account and will be referred to the appropriate area taking the necessary steps to correct these inconsistencies in service and provide better care in the future. Best regards. More

Alpine, Utah
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This resort has a beautiful beach. No waves, blue water, perfect sand. We really enjoyed the beach. The hotel itself is not that great. We did not upgrade to the grand and perhaps that's why the staff were not very friendly or helpful. We finally figured out that constantly tipping got them to at least notice us. Our check in... More

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Atención C, PR at Oasis Tulum, responded to this review

Dear Mary: Thank you very much for sharing your comments with us. We want to know that every day we are making changes and improvements to our hotels to provide our guests with excellent service. We look forward to see you again in our hotel to enhance your experience. Best regards. More

Montreal, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Super place to do scuba dive. Quiet place, relax not the place to party but to relax very nice. Food good, Beach best on this strip, people from Hotel arround are coming at that place to scuba dive. One bad thing realy far from the airport, bus stop at many many other Hotel before. 2 hour drive other then 1... More

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Atención C, PR at Oasis Tulum, responded to this review

Dear JFBabor, We appreciate your kind comments about our hotel. We are pleased you had such a relaxing time and that you enjoyed the variety of food we offer in our resort. It gives us great pleasure to know that you enjoyed our scuba diving tours to the coral reefs we have on our doorstep. We hope to see you... More

Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Awesome value for this beautiful location. Ride to and from resort a little long trsveling with baby. But beautiful clean beach and water. Best I have seen. Food is excellent. Service is beyond excellent. Waiters, bartenders, management all very nice and attentive. My baby loved all the attention and high fives! We travel yearly and this experience was the best.... More

Was this review helpful? Yes 1
Atención C, PR at Oasis Tulum, responded to this review

Dear icable, Thank you for your kind comments. We are pleased you enjoyed our beautiful resort and its surroundings. Be assured that we will congratulate our team for the great service they gave you and your family. It gives us great pleasure to know that your baby had a great time too and hope you enjoyed the kids’ club activities... More

Cuyahoga Falls, Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My husband and I booked our vacation through Apple in November (they did a great job). Once I started reading the reviews I became very worried! We did not book the Grand side and all worked out fine. Easy check in and check out. Time share people not as bad as other reviews stated. Airport shuttle not bad at all... More

Was this review helpful? Yes 1
Atención C, PR at Oasis Tulum, responded to this review

Dear Gills: Thank you very much for your kind and positive review. We are delighted you enjoyed our calm and relax atmosphere and our rooms. An important part of our effort is to create unforgettable experiences and our entertainment department works hard to offer shows and activities to achieve it. We appreciate you recommending us and we hope to see... More

Barrie, Canada
1 review
4 of 5 stars Reviewed 1 week ago

We just returned from a 2 week relaxing stay at Oasis Tulum, this is the 2nd year in a row and we're planning to go back next year. Oceanfront room, beautiful view, clean room and hotel, the staff were always friendly with a smile and couldn't do enough for you. Excellent waiters.... Emmanuel, Angel and Ronaldo, thank you! . .... More

Was this review helpful? Yes
Atención C, PR at Oasis Tulum, responded to this review

Dear Brenda: We are pleased to greet you and thank you again for choosing our hotel during your visit. Likewise express our thanks for the flattering words we received from your stay with us. We look forward to your visit again, we say goodbye to you without prior to express our gratitude and our commitment to continue to improve our... More

Valemount, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

For starters let me say that I am not picky and have never wrote a review before. We have stayed at the Mayan Riviera twice before and loved the area!! We looked again for a smaller resort so we could relax and enjoy the beach of course our favorite resort was booked. We booked an oceanfront room with 2 beds.... More

Was this review helpful? Yes 3
Atención C, PR at Oasis Tulum, responded to this review

Dear Elke: We sincerely regret that you have had this negative experience at one of our hotels. Please note that your comments will help us improve the service and thus fulfill the highest expectations of our guests in our facilities. We reiterate that we are always looking to get in touch with you and your comments are always taken into... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Friendly and helpful(3)
  • Beautiful beach(3)
  • Very small(3)
  • Many people(3)
  • Italian restaurant(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Akumal
#13 Top resorts Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Official Description (provided by the hotel):
“People say I’m gorgeous, but that’s just how nature made me: fresh and beautiful, with a price that’s definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids’ Club.” ... more   less 
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Be Live Grand Riviera Maya Hotel
Grand Oasis Riviera Maya
Oasis Grand Riviera Maya
Grand Oasis Riviera Maya Akumal
Grand Maya Riviera
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Tulum Riviera Maya/Akumal, Mexico

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