We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Click for phone number
Hotel website
Hotel amenities
Special Offer
FREE Upgrade + EXTRAS
Oasis Tulum
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Oasis Tulum to your Saves list
59%
Ranked #17 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed 3 days ago
Sandra G Milwaukie, Oregon
Write a Review

939 reviews from our community

Traveler rating
    257
    305
    163
    115
    99
See reviews for
309
383
5
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (939)
  • Mar-May only
    (302)
  • Jun-Aug only
    (260)
  • Sep-Nov only
    (144)
  • Dec-Feb only
    (233)
All months
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Beware the Casa Club as Sunwing misrepresents their offer on their website. The so-called Fun Rooms that Sunwing provides are the Casa Club, a separate building far from the beach and the restaurants. The rooms are barely 3 star as they are old and many smell mouldy and like mildew. If you try to move to a better room in... More

Was this review helpful? Yes 6
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We would like to take this opportunity to let you know that we offer different categories to cater to the different needs of our guests. Nevertheless we would like to offer our sincere apologies for the inconveniences you encountered; rest assured your comments will be passed on to... More

Milwaukie, Oregon
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I just got back from a week at the Oasis Tulum. The staff there are very well trained and very friendly. Always eager to see that your stay is as pleasurable as possible. I thoroughly enjoyed myself while I was there. I would recommend this Hotel to all I know. I would like to say a few words about some... More

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Sandra, Thank you for taking the time to share your fantastic comments about your stay with us. We appreciate your kind words towards our team, they work very hard to make our guests feel relaxed and at home, so we are delighted to read your lovely comments. Rest assured they shall be congratulated for their excellent service. We hope... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My best girlfriend and I stayed at Oasis Tulum during the first week of October. We had hot and sunny weather throughout the week. The three sections of the resort you can book are: Grand Oasis, Oasis, and Casa Club. The cheapest rooms are at Casa Club because this section is located 5 minutes away from the main lobby. They... More

Was this review helpful? Yes 4
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic comments. We are delighted to hear that you enjoyed your time with us. It is true that every single member of our team goes above and beyond to ensure our guests’ stay is as pleasant as possible. We are glad to hear your appreciation of this. Our kitchen... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The best vacations ever! a wonderfull view, the best restaurants and service, awesome rooms, everybody loves their work and are polite with you. i recommend it 100%....................................

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Edgar, Thank your for taking the time to share such positive comments regarding your stay with us. We are glad to hear you enjoyed our restaurants and service. Thank you for your recommendation and we hope to see you again soon! Kind regards More

Delhi, Canada
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is divided in to three separate sections.The grand oasis tulum, the oasis tulum and the casa club. The first two share the same lobby and are listed separately an travel websites.The one that is actually separate is not listed separately but, rather as part of the oasis tulum.It is a five minute walk to the rest of the... More

Was this review helpful? Yes 12
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. We are glad to hear you thought the food was good. Our resort offers different sections to cater to the varying needs of our guests so we are happy to know you enjoyed your stay. We hope to welcome you back soon. Kind regards More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

we travelled as a group of 5 all aged around 30. we all enjoyed ourselves thoroughly. there was great service everywhere on resort. there was a great range of restaurants. tasty meals in a range of settings. formal to casual. loads of relaxing locations throughout resort. some poolside, beach and even rooftops spas. we even spoiled ourselves with massages that... More

Was this review helpful? Yes 3
OasisPR, RP at Oasis Tulum, responded to this review

Dear Benji, We are delighted your stay with us has been such a pleasant one, our guests’ comfort and satisfaction is our number one priority, we are sorry for the inconvenience you had with thewater recreational equipment, we would like to inform you that all your comments and opinions are considered in order to improve our service. We hope to... More

Toronto, Ontario, Canada
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were at the resort with our family friends(6 adults and 4 kids) from September 26th to October 3rd. We had an amazing time,because it was our first time in Mexico.I would like to say a few positive things and just one negative. The staff at this hotel are great, i would like to say something about Antonio (waiter), he... More

Was this review helpful? Yes 8
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for choosing us as host of your stay in Tulum, we are delighted your stay with us has been such a pleasant one. We will of course congratulate our staff for our their excellent work. We hope to have the honor of welcoming you back in the near future. Best regards. More

Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our experience started upon arrival, young lady at the reception desk, acted as if she was in another world, it took over an hour to get our room. The food was not so hot (2 restaurants) mexican, italian and buffet. Buffet breakfast ok, but the rest of the time chicken & fish, one time there was beef stew. Italian, pizza... More

Was this review helpful? Yes 9
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, We are sorry to hear that you had problems with the front desk and the food, we would like to inform you that all your comments and opinions are considered in order to improve our service, we reiterate once again our sincere apologies and we hope to you give us the opportunity of welcoming you back in the... More

Arvada, Colorado, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a fabulous time at this resort! After reading many reviews of this Hotel, we decided to stay here because of the location. We were not disappointed! The food was adequate, the drinks were plentiful and the staff was wonderful. Our room was a garden view just steps away from the pool and was nice. Special mention to Angel,... More

Was this review helpful? Yes 4
OasisPR, RP at Oasis Tulum, responded to this review

Dear Susan, Nothing makes us happier than know that we meet or exceed the expectations of our beloved clients, know that you have enjoy our personalized service is the bet reward for us, we will congratulate the members of the team you mentioned for their outstanding performance, hopefully we will welcome you again very soon and have new great moments... More

ontario
2 reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I would like to say that the staff at this hotel are amazing, which makes this review difficult. We arrived at the hotel to an empty lobby where we had to find a staff to check us in. Very strange as there appeared to be no one around. We then were offered a upgrade to where the actual resort is... More

Was this review helpful? Yes 14
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay.We would like to take this opportunity to explain that we offer our guests the opportunity to upgrade to a different kind of room if they wish to. Some times we offer upgrades for couples who... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Oasis Tulum? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Friendly and helpful(3)
  • Beautiful beach(3)
  • Very small(3)
  • Many people(3)
  • Italian restaurant(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, BookIt.com, Expedia, Priceline, Cheap Tickets, Hotels.com, Despegar.com and Odigeo so you can book your Oasis Tulum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico

1,103 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1055)
Viewed
View from room (59)
Viewed
Hotel & grounds (184)
Viewed
Pool/beach area (306)
Viewed
Bathroom (16)
Viewed
Dining (83)
Viewed
Room/suite (109)
Viewed
0:43
Videos (5)
Viewed
Family/play areas (10)
Viewed
Business center/function rooms (2)
Viewed
Other (281)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (5)
Viewed
Family/play areas (6)
Viewed
Room/suite (8)
Viewed
Dining (3)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay