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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Oasis Tulum
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Ranked #18 of 20 Hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
marisaroszell Spruce Grove, Canada
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1,048 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Spruce Grove, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We found the staff at Oasis Tulum to be absolutely fantastic. Cleo and Cosme and Idelfonso were the best waiters at the classiest fine dining we had in Mexico. Nidia and Dulce and Mayra were amazing yoga and fitness class leaders and RIcardo was amazing at remembering everyone's names! Pepe put on a great beat being an awesome DJ. We... More 

Was this review helpful? Yes
Winnipeg, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I travelled to the Oasis Tulum Jan 17 to 25 2015. I like Cuba because the beaches there are powder sand and beautiful blue water I was really very unhappy with the beach at this hotel and actually all the way down to the Bahia Principe. You cant walk into the water... there is so much rock and coral and... More 

Was this review helpful? Yes 1
OasisPR, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. We are delighted to know that you enjoyed the wide variety of cuisines and drinks we offer. Our team of chefs always strive to provide an array of quality dishes to meet the diverse tastes of our guests. Nevertheless, we are deeply disappointed that in this... More 

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from the Oasis Tulum and still cannot wipe the smile off of my face! Great memories amazing beach, love the older wing Ocean Front rooms walking straight out on the sand, felt like our own place right on the beach. Best of ALL this hotel has the Sweetest Staff Ever! Elizer part of the event organizing staff was... More 

Was this review helpful? Yes 2
OasisPR, General Director at Oasis Tulum, responded to this review

Dear Ali, Thank you for taking the time to share your fantastic comments regarding your stay. We are delighted that you enjoyed your vacations with us. It brings us great joy to read your kind words about our team, they always aim to make our guests feel right at home. Rest assured we will congratulate those you have mentioned for... More 

Severn Bridge, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I have had many trips to mexico, and have always enjoyed myself, no complaints this year we went to Oasis Tulum, from the get go, it was terrible. we upgranded to an ocean view room, that was our first mistake!! the building is old, the shower didnt work, there was no pressure, it would not even turn on. the air... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Cathy, Thank you for taking the time to share your comments. We are deeply disappointed that in this instance we failed to exceed your expectations. Please accept our sincere apologies for the shortcomings of your experience. We appreciate your comments as they help highlight for us the areas where improvements need to be made. Whilst your feedback is very... More 

Burnaby, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

we stayed for one week and had a great time. keep in mind they're all on Mexican time so things don't come to you quick, you will have to wait for things. beach front is nice. kids had a blast in both pools. the staff is good - had games/activities to do during the day Mayra, Nidia and Eliser gave... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Kari, Thank you for taking the time to share your great comments about your stay with us. We are delighted that you and your children enjoyed our resort. It brings us much happiness to know that your kids enjoyed the activities we offer. Thank you for your kind words about our team; we will of course congratulate those you... More 

Vancouver, British Columbia, Canada
1 review
4 of 5 stars Reviewed 1 week ago

My family and I stayed in the beachfront rooms and they were incredible! Very spacious and clean. Unfortunately when we arrived there had been a miscommunication between expedia and the resort and they had only reserved one room for us instead of two. It took a few cramped days before another room opened up for us, but once we were... More 

Was this review helpful? Yes
OasisPR, RP at Oasis Tulum, responded to this review

Dear Liza, Thank you for taking the time to share your excellent review about your stay with us. We are delighted that you and your family enjoyed our resort. Thank you for all your feedback as it helps to highlight areas where improvements can be made. We appreciate your kind words towards our team; they always aim to make our... More 

Ontario's Near North, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in Nov 2014. After we booked at a great price we noticed the Casa Club was a section of the hotel separated from the main hotel. This section is quiet, the staff were great always friendly and helpful, you could grab a snack at Wimpy's anytime between 12:00 & 5:00 pm. the rooms are clean the beds... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Dan, Thank you for taking the time to share your excellent comments. We are delighted that you enjoyed your stay with us. It is great to read that you thought the variety of cuisines we offer were very good. Furthermore, thank you for your praise towards our team, they always aim to make our guests feel welcome and at... More 

Woodstock, Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I were hoping for an incredible first trip together. Stayed at the Oasis Tulum from Dec 19-Dec 26th 2014. We booked the previous August and were expecting our room to reflect that early booking. Arriving late in the evening was a disappointment and after a 'long' check in at the Casa Club the restaurants were closed. We... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Robin, Thank you for taking the time to share your comments with us. We are happy to read that you enjoyed the food, beach and service. Nevertheless, we are deeply disappointed that in this instance we failed to exceed all of your expectations. Your comments will be passed on to our directors so that action can be taken. We... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Oasis Tulum has everything for a perfect family vacation! We stayed in the Casa Club, knowing this when we booked, and couldn't have been happier! Lots of things for everyone to do, tons of food and snacks everywhere for everyone's different tastes. The Al a Cartes were fantastic and the New Years Eve buffet was impressive !Excellent service by... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your excellent comments. It brings us great joy to read that you and your family had such a perfect vacation with us. Our chefs work hard to offer a wide variety of cuisines, so we are happy to know that you thought they were fantastic. We appreciate your kind words... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

My husband & I just returned from our honeymoon stay at Oasis Tulum and to be honest, the bad outweighed the good. When we booked through sun wing we specified that it was our honeymoon and that any perks would be much appreciated. We were told we would have a king size bed with a room overlooking the ocean. When... More 

Was this review helpful? Yes
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. We would like to offer our most sincere apologies for the inconveniences you had. We shall pass on your comments to our maintenance department to resolve the issue. We truly appreciate the kind words towards our team; they always try to make our guests feel at... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Beautiful beach(3)
  • Many people(3)
  • Very small(3)
  • Italian restaurant(3)
  • Friendly and helpful(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
Reservation Options:
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#10 Spa Hotel in Akumal
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal

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