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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Oasis Tulum
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Ranked #18 of 20 Hotels in Akumal
A recent review
4 of 5 stars reviewed 4 days ago
maria s Brossard, Canada
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1,107 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brossard, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

landing in cancun was a nightmare, apparently 7 planes landed , we stood around for 3 hours to b e cleared by customs, only 3 agents working...not happy with that! arrived at hotel 2 am , no food available, left over salad, and greeted by raccoon at that. room was humid, could not open window, stairwell not lit at night,... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Maria, Thank you for taking the time to share your comments with us. We are happy that you enjoyed the variety of cuisines we offer and in particular our sushi bar. We appreciate all of your feedback as it helps highlight for us areas where modifications can be made to improve the overall guest experience. Thank you for choosing... More 

Coldbrook, Canada
1 review
2 of 5 stars Reviewed 4 days ago NEW

From the time of check in we were disappointed ! Staff was very unhelpful ! What we were stated as having from our travel agent at trip central was not even close to what we had received ! Let's start ....... First time I've ever paid for a safe , there were no beverages in our room , over 7... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Wally, Thank you for taking the time to share your comments with us. We are sorry to read that what your travel agent stated was not what you received. Furthermore, we would like to offer our sincerest apologies for the inconveniences you had on this occasion. We appreciate all of your feedback and will use it to make the... More 

Metro Detroit
Senior Contributor
21 reviews 21 reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This should really be 3.5 stars. We stayed in Oasis Tulum - not Grand Tulum that was about $20 per person per night more. They share the same buffet and most of the facilities, so not sure that just somewhat better drinks guarantee the higher price. The good: - Gardenview room that we had was very quiet and away from... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are happy to read that you enjoyed the wide variety of cuisines we offer and the different shows we put on for our guests. We appreciate your feedback as it helps us to make improvements to the resort for our dear guests. Thank you for choosing us... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

I really enjoyed my vacation at Oasis Tulum ! Everything was great ! The buffet food was good. The stuff was very entertaining, especially Mauricio. I recommend to take a trip to the ruins of tulum its a very unique place. I definitely would come back again !

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Olivia, Thank you for taking the time to share your fantastic comments. We are delighted that you enjoyed you stay with us. It pleases us that you got the time to visit our beautiful surroundings. The Tulum archaeological site and its beach is indeed a truly unique place. Thank you for choosing us as hosts to your vacation. We... More 

Saint Cloud, Minnesota
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Let me start by saying that you should not trust the negative reviews of this place - our stay was AMAZING! I had low expectations because I let others' opinions get into my head, but I was totally blown away and thrilled by the Oasis Tulum! We did not upgrade to the Grand and we're glad we didn't - there... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Emily, Thank you for taking the time to share your fantastic comments about your stay with us. We are delighted to read you had an amazing time. Our chefs put a lot of love into the dishes they create to cater to the diverse tastes of our guests, so we are thrilled you enjoyed the wide variety of foods... More 

Prince Albert, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

after reading previous reviews before we left we were prepared for the worst but it was what was in our price range when we booked on the February school break. We were pleasantly surprised at what a great resort it was. we stayed in the casa club rooms and our adult children were nearer the pool because of a mistake... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your brilliant comments regarding your stay at our resort. Our chefs work hard to offer a wide variety of delicious dishes to cater to the diverse tastes of our guests, so it makes us very happy to read that you enjoyed our gastronomic offering. It also pleases us to know... More 

British Columbia, Canada
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently returned from a lovely stay at the Oasis Tulum! Our family have traveled to many all inclusive resorts over the years in Mexico and throughout the Caribbean. We can honestly say that the staff and service at this resort was the best we have ever experienced! The hotel staff, from maintenance, restaurant, housekeeping, to bar tending, all were extremely... More 

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Brooklyn, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here last week and overall had a great experience. The location is beautiful and the service was excellent. Everyone from the folks handing out towels, to those cleaning floors, rooms, waiting tables, tending bar, working in the kids club etc was courteous and friendly. Would like to mention Mauricio, who handled events, and Uli (sic?) from the kids'... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Niamh, Thank you for taking the time to share your excellent comments regarding your stay with us. It brings us great joy to read your praise towards our team. Our staff always aim to go above and beyond to make our guests feel right at home. We will of course congratulate those you have mentioned for their great service.... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

we stayed at the ''grand ''side of this resort..not so grand but thank heaven we were on that side because every one we talked to on the reg side were even more unhappy and dissapointed than us and we were pretty unhappy!..on the up side the staff on the most part were amazing!! the spa staff were great, my self... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Gillian, Thank you for taking the time to share your comments with us. We are pleased to read that you enjoyed our spa treatments and the service that you received, we are also happy you loved our Coffee & Me coffee shops. Rest assured we will congratulate those you have mentioned for their fantastic service. However we are sorry... More 

Stratford, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Nice restful holiday and especially enjoyed our excursion to Koba and the Mayan village with a very informative tour guide. All the food was amazing - great variety and delicious and plentiful - didn't have the line ups we've experienced in other holidays. Patio level gardenview room was adequate but inspite of being very clean we had an overpowering smell... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your brilliant comments regarding your stay with us. We are delighted that you enjoyed the wide variety of cuisines we offer and we really appreciate your kind words towards our team. They always aim to go above and beyond to make our guests feel right at home. We will of... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Beautiful beach(3)
  • Many people(3)
  • Very small(3)
  • Italian restaurant(3)
  • Friendly and helpful(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#10 Spa Hotel in Akumal
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal

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