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All 20 Akumal hotels

Oasis Tulum

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Ranked #17 of 20 Hotels in Akumal
A recent review
3 of 5 stars reviewed 3 days ago
mexitravel436 Laval, Canada
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990 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Laval, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

When booking at this place make sure you choose the right area casa club is a 1/4 km from main lobby Gran Oasis is beach front & oasis Tulum is beach front & pool side. Stay away from front desk at oasis Tulum make you wait and very rude .food is ok they have a pizza oven wow but you... More 

Was this review helpful? Yes 1
montreal
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First of all I must thank the staff Enzo at front desk-Casa Club.....Antonia Meseio for drinks on the beach...Poli at the bar on the beach....Emmanuel & Angel serving at the tables outside the buffet for breakfast & lunch. Probably more staff but these are the ones who I really remember for their kindness , everyday they made us feel so... More 

Was this review helpful? Yes 1
Saskatoon, Canada
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Checked in on Dec.6. To our room to discover no balcony, not a chair or table in the room, frig didn't work, nor did the T V, room was very SMALL!!!! The shower had no shower curtain, so the bathroom floor was always wet and the room smelled musty all the time, as well the shower took hours to drain... More 

Was this review helpful? Yes
OasisPR, RP at Oasis Tulum, responded to this review

Dear Jane, We would like to begin by apologizing for the inconveniences you found during your recent stay at our beloved hotel, we will handle every one of your comments to the proper departments so that they will be take in account at the moment of make adjustments to the resort, for us is very important to listen to this... More 

Coteau-du-Lac, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

For the bad points : The Oasis Tulum is approximately 1/4 km away from the main resort, it's small, and some of front desk staff do not speak English very well. The music level is way to loud at the main pool where they were also renovating the building during our stay; this could have been done earlier in the... More 

Was this review helpful? Yes
OasisPR, RP at Oasis Tulum, responded to this review

Dear Bruno, Thank you so much for share your comments with other trip advisor users, each one of them is very important for us as it help us to find opportunities to improve and of course deliver valuable experiences for our future guests, you can be sure that your notes will be handle to the proper department in order to... More 

Saskatoon, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

We have travelled to Mexico numerous times and this has been the worst, I'll give you the bad points first with the couple of good points. The Oasis Tulum is aprox 1 km away from the main resort, it's small, front desk staff do not speak English very well, the rooms are old ( our sink, shower and toilet would... More 

Was this review helpful? Yes 2
Milwaukee, Wisconsin
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Activity stuff particularly Ricardo Aerrera, Nidia and Liz were very good. Snorkeling trips were awesome. Volleyball with Italian chicks even better. Do not miss visiting Akumal public beach and Yalhoo lagoon, $2 bucks on collectivo (public bus) worth it. Swimming with turtles and sting rays is a great experience. Yalhoo is also very good, good idea to come earlier while... More 

Was this review helpful? Yes 5
OasisPR, RP at Oasis Tulum, responded to this review

Dear Konstantin, Thank you for taking the time to share your great comments in regards to your stay with us. We are happy to read you enjoyed the snorkeling trips and the volleyball, and we appreciate your kind words towards our activities staff. Rest assured we will congratulate those mentioned for their excellent service. Thank you for choosing us as... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The activities offered by the recreation staff were pretty good, and the animators themselves were extremely nice. We did snorkeling, karaoke, walks on the beach, fun games. they were always extremely helpful and with a positive attitude. The beach is dreamy. the problem was the surprise of the "casa club"' room, which was not clarified to me when i booked... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Marta, Thank you for taking the time to share your comments with us. We are happy to hear you took the opportunity to participate in the activities we offer our guests; and we appreciate the kind words aimed towards the animation staff. We are sorry to hear you thought the receptionists were rude; we would like to assure you... More 

Denver, Colorado
Contributor
15 reviews 15 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

We rented a condo on the property that overlooked the ocean and EVERYDAY there was new construction going on into the late hours of the night. We tried asking the management if there was anyway to have it stop when the sun went down and they said no, they had to get everything done and there was always something to... More 

Was this review helpful? Yes 5
OasisPR, RP at Oasis Tulum, responded to this review

Dear Joey, We are sorry to hear that our construction work interrupted your holiday. We hope that you will give us a chance to show you our new improvements. Kind regards More 

Mosinee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I just returned from a week stay at the Oasis Tulum. Our first time visit to Oasis. Our stay was a very nice experience This hotel is the perfect if you want a smaller resort stay feel verses the huge resort stays. Kodos to The staff at the Oasis so very helpful and always ready to please.... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your kind words regarding your stay with us. We are delighted to read that you and your husband enjoyed your time here. Our team always try to make our guests feel at home so we are happy to read your lovely words aimed towards them. Rest assured we will congratulate... More 

Vancouver, Canada
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Like many reviewers, I have mixed feelings and it's not the most straightforward review. I'll get over the downsides first, so we can end with all the positives. There are lots of good things to say, and our experience was easily 80% positive. You should definitely stay here at least once :) Tiered accomodations - The three levels of accommodation... More 

Was this review helpful? Yes 8
OasisPR, RP at Oasis Tulum, responded to this review

Dear Mandy, Thank you for taking the time to share your comments with us. We are glad to hear that you enjoyed your time here. We appreciate all your feedback as it helps to highlight for us areas where modifications can be made to improve the guests’ experience. We are delighted to read that you thought the service was amazing... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Beautiful beach(3)
  • Italian restaurant(3)
  • Very small(3)
  • Many people(3)
  • Friendly and helpful(3)

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#10 Spa Hotel in Akumal
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal

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