We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Oasis Tulum

Hotel website
Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Special Offer
Up to 45% Secluded Resort
Oasis Tulum
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #18 of 21 Hotels in Akumal
A recent review
4 of 5 stars reviewed yesterday
KSCaron Delta, Canada
Review This Hotel

1,136 reviews from our community

Traveler rating
    300
    384
    205
    134
    113
See reviews for
369
447
10
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1136)
  • Mar-May only
    (333)
  • Jun-Aug only
    (260)
  • Sep-Nov only
    (175)
  • Dec-Feb only
    (368)
All months
Delta, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

Most wonderful calm place to stay. If you are looking for a party resort this is not the one. They have nightly shows sand lots of activities that are fun. But it quiet at 10:00. A lot of people have complained about their trip. those people probably complain about having to breathe. V My point is the staff is absolutely... More 

Was this review helpful? Yes
Halifax, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

Flight was delayed 35.5 hours so when we arrived, for some strange reason, our rooms were NOT AVAILABLE, which for pre-booked vacation, made NO SENSE! Bathrooms were very shabby and dated with cracked and chipped or missing tiles and very stained and dirty tubs with the tub drain open and visible with green water sitting in it. Depending on wind... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We offer our sincerest apologies that your vacation did not go above and beyond your expectations on this occasion. It would seem that your experience fell far short of the service we aim to provide and we are very sorry about that. We appreciate all of your feedback.... More 

Grande Prairie, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel while a little dated makes up for any shortcomings with the service. Nestor and Antonio in the buffet restaurant were always amazing. They served your every need. Did not get the chance to try any of the other restaurants. Cesar at the pool bar was funny and outgoing. Would make any drink you asked for. The pool area... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Marsha, Thank you for taking the time to share your great comments. We are happy to read that you enjoyed the wide variety of activities we offer. We also appreciate your kind words towards our team. As you rightly mention they are always willing to help our guests in any way possible. Thank you for choosing us as hosts... More 

Barrie, Canada
1 review
3 of 5 stars Reviewed 5 days ago NEW

great food and the staff were very nice. they didn't stick to the program in terms of activities listed (yoga, tai chi, etc). I wasn't happy with how few beach chairs there were and the bathroom wasn't in great shape- our bath tub didn't work. the entertainment staff were good to us though- thank you to Mayra, Nidia, Alejandra, Elieser,... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are pleased that you enjoyed the wide variety of foods we offer and the service you received. Rest assured we will congratulate those you have mentioned for their excellent work. We appreciate your feedback as it helps highlight for us areas where modifications need to be made... More 

Charlottesville
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I'll admit I was very nervous about going to this resort as after I booked, I was reading all these negative reviews. I must say, I was pleasantly surprised! Upon arrival we did have to wait for our room until almost 4pm. I did not like the first room at all. I had paid for an oceanfront, renovated room and... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your excellent comments about your stay with us. We are delighted to read that you had an awesome vacation. It is fantastic to read your praise towards our team. We will of course congratulate those you have mentioned for their stellar service. Thank you for all of your feedback as... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Excellent hotel made an excellent vacation. Let's start with one of the most important things: The people: Excellent, friendly people. The kids loved the Entertainment group: Alejandro, Mayra, Nidia and Dulce. they loved them. Basically 80% from the success belongs to them. But also the waiters in the buffet: Nestor and Antonio among others were great. The room: we asked... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Alejandro, Thank you for taking the time to share your fantastic comments regarding your stay at our resort. It brings us great joy reading your review and your praise of our team. Rest assured we will congratulate those you have mentioned for their excellent service. We are also happy to read that you loved the wide variety of foods... More 

Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great vacation at the Oasis Tulum. This was our first all inclusive experience. We stayed in the Casa Club which is slightly further from the beach than the other accommodations. Bikes were very handy and it was very easy to get a golf cart shuttle to the main resort. Rooms are basic and not luxurious, however our a/c... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Riley, Thank you for taking the time to share such wonderful comments about your stay with us. We are delighted to read that you enjoyed the wide variety of cuisines we offer and the entertainment and activities provided. Our team always aims to make our guests feel right at home, so it pleases us to read your praise towards... More 

Lower Burrell, Pennsylvania
Contributor
16 reviews 16 reviews
13 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I have stayed at many all inclusive resorts and we usually like to try new ones. This was our first time at the Oasis Tulum and our second time in Riviera Maya. We came here the last week of February to escape the brutal weather in Pennsylvania. We had paid for an ocean front from on the... More 

Was this review helpful? Yes 4
Chicago, Illinois
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

A friend and I stayed at the Oasis Tulum nearly three years ago for 7 days during the month of May. There are two halves to this property, the Oasis Tulum and the Grand Oasis Tulum. If you are staying at the Oasis side you do not have access to the updated Grand Oasis property. Which boasts a coffee shop,... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are pleased that you liked our beach and the variety of foods we offer. We look forward to welcoming you back and showing you the changes we have made since your last visit! Kind regards More 

Coldbrook, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

Everything was great but our room. Lighting was horrible in the bathroom and the lamps were held together with tape. There was a sewer smell coming up through a floor vent in the bathroom where we had to have covered with a towel. the bathtub and such were very old and painted over. An update is urgently needed. Aside from... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Bobbi, Thank you for taking the time to share your comments. It is great to read such fantastic comments about our team. Rest assured they will be congratulated for their efforts. Nonetheless we are deeply disappointed that in this instance we failed to exceed your expectations regarding your room. Please accept our sincere apologies for the shortcomings encountered. We... More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Very small(3)
  • Italian restaurant(3)
  • Many people(3)
  • Friendly and helpful(3)
  • Beautiful beach(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,296 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1247)
Viewed
Pool/beach area (420)
Viewed
Bathroom (20)
Viewed
Room/suite (134)
Viewed
Hotel & grounds (224)
Viewed
Dining (103)
Viewed
View from room (69)
Viewed
Family/play areas (12)
Viewed
Business center/function rooms (7)
Viewed
0:43
Videos (5)
Viewed
Other (253)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (5)
Viewed
Family/play areas (6)
Viewed
Room/suite (8)
Viewed
Dining (3)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question