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Oasis Tulum

Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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1 room 1 guest
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Oasis Tulum
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1,344 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Rutherford, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

While on vacation 8/18-8/26, my bf and I treated ourselves to our first couples beach massage and facial for me. When booking, we were also given access to the sauna and steam room (which actually felt good even in the heat). Yasmin and the other masseuse (my apologies for forgetting her name) did amazing jobs, creating relaxing atmospheres amidst people... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Jaclyn, Thank you for taking the time to make this review, it is a pleasure to hear you enjoyed our resort and that we were able to make your vacation special for you and your boyfriend. It is a pleasure to know you were fond of our spa services and treatments and we are happy you were able to... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

I loved our vacation to Oasis tulum, beautiful resort, delicious food, great service and soo many friendly people. My cousin and I had an amazing time and would definitely plan another trip. We want to especially thank Cynthia for being such a fabulous concierge. Danilo one of our favorite golf cart drivers. Jesus at the beach bar who makes the... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Carmen, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Tulum. We work hard to create positive experiences for our guests to remember our hotel with a huge smile.... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived a few days b4 Christmas. Bus to the hotel was a bit confusing, and about a 1 hour drive from the airport. When we arrived at oasis the staff were super friendly, spoke just enough English to understand, and where very helpful. There are 4-5 dining facilities, the Mexican one was my favourite really tasty and fast service. The... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful comments about your stay with us. We are pleased to read that you enjoyed the service you received and our facilities. It is great to know that you took the opportunity to snorkel in our crystal clear waters. Thank you for recommending us, we look forward to welcoming... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

I and my mom stay in this hotel for 7 days. The staff in here are so nice and helpful. They always give us hands to help us before we ask. They are friendly and profesional. We have very good time to enjoy the vacation here. One of the members Cynthia Jain always offers information and suggestions for our excursions... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Mary, Thank you for sharing your wonderful comments regarding your stay with us. It is great to hear that our team have made such an impact, our guests are like family to us. Thank you for choosing us as hosts to your vacation. We very much hope to welcome you back soon! Kind regards More 

Calgary, Canada
1 review
4 of 5 stars Reviewed 1 week ago

The location is great - the sea is not wavy, very clear and there are some fish swimming around, so, makes it interesting to swim with a mask; the beach is sandy, no rocks. The accommodations, though, were not so great - our rooms were located in a remote building, so it was a 5-10 min walk to the area... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Appolik, Thank you for taking the time to share your comments. We are delighted that you had a great time and that you enjoyed the entertainment and activities we offer. Rest assured we will congratulate those you have mentioned for their terrific work. We would like to apologise for the small insects you found. Our resort is regularly fumigated... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

There was so much to do and the staff was very attentive!! Dining was convenient with plenty of selection at either buffet style meals, five restaurants to chose from (some requiring reservations), late night service at several on site cafes or sushi and burgers available all day. We thoroughly enjoyed the nightly entertainment of acrobats, ethnic dancers and characters. The... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Cesar, Thank you for taking the time to share your great comments about your stay with us. We are pleased to read that you enjoyed the wide variety of cuisines in addition to the entertainment and activities we offer. It brings us much joy that your nine year old loved our Kid’s Club. We will of course congratulate those... More 

Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Oasis Tulum and the Grand Oasis Tulum are located on the same property. The Oasis Tulum is the older part of the resort and you have to walk or take the shuttle to get to the Grand. It isn't a long walk at all however it was hot hot hot, but enjoyable. Check in was good. As indicated, you will... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your great comments about your stay with us. We are pleased to read that you had such a pleasant time and that you enjoyed the variety of cuisines we offer. Our team always aim to make our guests feel at home, so we are happy to read your kind words... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Run by locals, visited by Locals. Dirty, unkept, food is horrible, tacky ambiance and tacky people. Horrible all round! We were booked by a travel agent at Marlin Travel and she said nothing about how disgusting this place was. You'd think since she does this for a living, she would keep families away from such a scummy area ...Nothing left... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Gloria, We are saddened to read your comments which we believe are not at all representative of our resort. As you can see from many previous Trip Advisor comments we are regularly praised for our tidiness and tranquil environment; comments which have been written by guests from all over the world. Kind regards More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Please please please do not waste your money at this resort. I don't know where to begin because I normally don't complain about much. My kids room had roaches, ants, television stopped working after the 2nd day. Their A/C barely worked. There was no hot water in none of our rooms. No one spoke any English to talk to about... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, We are sorry to read that your stay was not in keeping with the habitually high standards that we are used to. We would like to offer our sincerest apologies for the critters you found, we would like to take this opportunity to let you know that our resort is regularly fumigated to keep these away. Rest assured... More 

Hamilton, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I loved the Club House, simple lobby and in good taste, an almost private pool kept impecably clean by staff with plenty of towels at hand. The Lobby Grand was obviously decorated by designers with different taste and it is an aglomeration of different directions in design...not very pleasant to spend time in. The staff, however, makes up for any... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Liliana, Thank you for taking the time to share your great comments about your stay with us. We are delighted to read your praise towards our team and the variety of cuisines we offer. Thank you for choosing us as hosts to your vacation and for recommending us. We hope to welcome you back in the near future! Kind... More 

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