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Oasis Tulum

3.5 of 5
Hotel website
Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
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Up to 45% Secluded Resort
Oasis Tulum
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Ranked #18 of 21 Hotels in Akumal
A recent review
5 of 5 stars reviewed yesterday
Robert N Woodridge, Illinois
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1,193 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Woodridge, Illinois
2 reviews
5 of 5 stars Reviewed yesterday NEW

Friendly people, especially Mario the pool bartender, Estrella the by the ocean bartender, Capitan buffet manager, Miguel, Lupita and Maria entertainment team, Tony bartenders manager and Jesus kid that helps everyone and he's everywhere. Great food and good location with a nice beach! We would definitely come back here again.

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed in a oceanfront condo for 4 days. The pool in front of the condo was supposed to be just for condo guest but anyone who wanted to swim there could. The buffet was good but the best spot is the sushi bar next to the pool. Very fresh! Our only real complaint was the front... More 

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Niagara Falls, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After booking this trip and reading all the bad reviews I was worried what to expect upon arriving. I traveled to this resort on April 13-20, 2015 with a group of 3 other girls ages 26-27. This was my second time in Mayan Riviera and the other girls first time to Mexico. Having stayed at many all inclusive resorts before,... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Jessica, Thank you for taking the time to share your wonderful comments about your stay with us. We are delighted that you enjoyed our selection of restaurants as well as our Coffee & Me coffee shop. Our public areas team work hard to keep our hotel tidy and our beautiful gardens in excellent conditions, so we really appreciate your... More 

St. Catharines, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

We booked our all-inclusive Sunwing trip with a travel agent who informed us of everything we needed to know about this resort before booking. We had absolutely no surprises, so my best advice is to find a knowledgeable travel agent before booking any trip. The 4 of us left Mon Apr 13 and stayed for one week. The 2 rooms... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Alexis, Thank you for taking the time to share your brilliant comments regarding your stay with us. We are happy to read you enjoyed our restaurants, bars and coffee shop. We are also pleased that you enjoyed our capoeira show. We appreciate all of your feedback as it helps us to find areas where we can improve the overall... More 

Halifax, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Staff was so completely amazing, rooms were a bit small but very clean. I was truly impressed overall and will go back someday. Food was awesome, this was a relaxing vacation and the staff of Oasis Tulum made us feel like royalty😍

Review collected in partnership with this hotel

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Melly, Thank you for taking the time to share your fantastic comments about your stay with us. It is delightful to read that our team has made such an impact; our guests are like family to us. We are also pleased that you enjoyed the wide variety of cuisines we offer. Thank you for choosing us as hosts to... More 

Gatineau, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I went to tge Oasis Tulum April 9th 2015 and booked through a Sunwing. When we arrived we were shuffled between the Family fun rooms ans the Oasis 4 x with our suitcases. They couldnt figure out where we were staying. This was not a pleasant experiences as it took 4 hours to find our room. The family Fun is... More 

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Dilamour, Thank you for taking the time to share your comments. We are delighted that you enjoyed the wide variety of cuisines we offer. In regards to the two categories, we are sorry to hear that you were not made aware of the distinction before your arrival. These are offered to cater to the different needs of our guests.... More 

Olathe, Kansas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Since the resort is split Oasis Tulum on one side and Grand Oasis on the other, our stay at the Oasis Tulum was not the best. We were not aware of the segregation before we arrived and would not have chosen the resort if we did. The very small portion of the beach reserved for us was very rocky and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Annette, Thank you for taking the time to share your comments. We are sorry to hear that you were not aware of the different categories at our resort. The reason we offer these two categories is to cater to the different needs of our guests, furthermore it is possible to up-grade from one to the other. We are surprised... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We would like to mention the amazing staff at Oasis Tulum, especially Manuel (concierge). Helpful, knowledgeable & friendly! Other favs included Fernando, Pedro, Memo, Estrella, Bautista, Nick.... & many more. Visit this resort!!

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OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear Guest, Thank you for taking the time to share your great comments regarding our team. Rest assured we will congratulate those you have mentioned for their terrific service. Thank you for choosing us as hosts to your vacation and we hope to welcome you back again soon! Kind regards More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Upon arriving to the Oasis Tulum we were given a big surprise! We had paid for and reserved a room close to the ocean, but when we got to our room we found that we were far from the beach. We booked through Sunwing, the rep was never there so resolving issues was impossible. We were attended by Manuel (concierge... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Tulum, responded to this review

Dear John, Thank you for taking the time to share your great comments regarding your stay with us. We are delighted that you enjoyed your vacation and that you thought our team was outstanding. Thank you for choosing us as hosts to your vacation and we look forward to welcoming you back soon! If there is anything you need to... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

We booked through expedia and when speaking with them on the phone, they led us to believe we would be in a great location.. They asked if we wanted an ocean or pool view, they noted for us to be close to the beach, etc. When we got there, we checked in and were taken to the casa club.. This... More 

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Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Negative reviews(4)
  • Very small(3)
  • Italian restaurant(3)
  • Many people(3)
  • Friendly and helpful(3)
  • Beautiful beach(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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