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Luxury Bahia Principe Sian Ka'an Don Pablo Collection

#1 of 20 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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4,031 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Luxury Bahia Principe Sian Ka'an Don Pablo Collection
See the most recent reviews
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 31, 2014

We stayed at Sian Kaan in June for two weeks and had an amazing holiday, it was beyond our expectations. The hotel is superb and set in the countryside and it is lovely waking up to the sound of wildlife each day. We had a spacious ground floor junior suite overlooking one of the pools which was lovely. One of... More 

Was this review helpful? Yes 7
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Dean, We are glad to read that you had a great holiday in our hotel last June. We are really happy to know that your experience was beyond your expectations. It is great that you enjoyed the pools, the adult only concept, the access to our sister hotels and the service of our staff. We really appreciate you mentioning... More 

1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 30, 2014

My girlfriend and I stayed at this all adult place and it was the perfect place for us. As soon as we got off the bus we were greeted with drinks at check in. Although our check in time wasnt until 3pm (we arrived at around noon) they encouraged us to explore the area and take the trolleys to other... More 

Was this review helpful? Yes 10
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Omar, We are glad that you and your girlfriend have an excellent experience at our hotel. Thank you for taking time to share your comments with us. We really appreciate that you mention that you liked the food, the adults only concept and the service of our staff; specially from Josue and Ramon. I will forward your post to... More 

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 30, 2014

We recently returned from the Luxury Bahia Principe Sian Kaan in mid July, we are a mid 20's couple and had originally been booked for the Grand Bahia Principe Coba when we were offered the free upgrade! The hotel itself is separated by the main motorway from the other three hotels although the bus service is good and regular was... More 

Was this review helpful? Yes 12
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, We are glad to read that your really enjoyed your free upgrade to Sian Ka’an. It is always great to know that our guests have a good time. Thank you so much for mentioning the things you liked the most and for your detailed description of our restaurants. Your comments encourage us to keep providing the best service.... More 

Welland, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 29, 2014

This was our third visit to Sian Ka'an in just over 14 months and again we were not disappointed, as it continues to deliver excellent value and a great vacation experience. We particularly enjoy having unlimited a la carte restaurant options and the ability to access essentially all the services at the other three resorts that are part of the... More 

Was this review helpful? Yes 8
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Gary, We would like to thank you for your loyalty and fro choosing us for the third time to enjoy your vacation. It is great to know that you were not dissapointed! Thank you so much for mentioning the improvements you have noticed from your past stays, this helps us a lot to keep improving in order to provide... More 

sunderland
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2014

We have just returned from 2 wonderful weeks at Sian Ka'an, having previously stayed at Coba.Sian Ka'an is adults only and set in the jungle across the highway from the other properties. We had a private taxi transfer from the airport which we would recommend as we were able to quickly travel direct to the hotel and avoid any queues... More 

Was this review helpful? Yes 9
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Sue, Thank you for the time you have taken to share your experience during your recent stay at our hotel. We are honored that you have chosen our hotel as your holiday destination and very happy to hear that you enjoyed the rooms, the buffet, the pools, the wildlife and the service of our staff. On behalf of our... More 

Leeds, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 28, 2014

We first came here for our honeymoon in 2012 and this year will be our 3rd trip. Staff, food, surroundings are all amazing. You are a bit away from the beach, being on the far side of the larger Gran Bahia Principe complex, but regular shuttle runs add to the fun! We've still not made it to any of the... More 

Was this review helpful? Yes 5
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Martin, Thank you so much for your loyalty and for taking time to write a review on Trip Advisor regarding your past experiences in our hotel. It will be a pleasure to welcome you back! Warmest Regards, Lizeth Arratia Luxury Bahia Principe Sian Ka’an Don Pablo Collection More 

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

My wife and I just came back from a great vacation (one week) at Sian Ka'an. We had a lot of fun over there thanks to the animation/entertainment team staff over there, in particular, Mister Jose, Cristina, Edouardo, Lupita, Alejandro ... We enjoyed playing beach volleyball, the water aerobics, bingo games, pool volleyball, waterpolo and the crazy games of course.... More 

Was this review helpful? Yes 4
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, We are really happy to read that you and your wife had a great vacation with us. We are glad that you had a lot of fun with the activities of our animation team. Thank you very much for mentioning the hard work of José, Cristina, Eduardo, Lupita and Alejandro they are great ambassadors of service in our... More 

Lincolnshire
Contributor
20 reviews 20 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 28, 2014

We holidayed at the Sian Kaan 10th-25th July 2014. This was our first stay both in Mexico, and in a Bahia Princepe Resort. We already intend to return to the Sian Kaan, but also would like to try some of the other Bahia Princepe Hotels. Considering this was our first ever visit, the welcome we received was far more than... More 

Was this review helpful? Yes 13
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, It is a pleasure to read that you enjoyed your 2 week vacation with us. I am glad to read that you enjoyed the special details we made for your birthday celebration. We are really happy to know that you have a good experience and that you are looking forward to return, thank you for mentioning all the... More 

Leyland, United Kingdom
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

My wife and I have just returned from a 14 night holiday at the Sian Ka'an booked through Thomson. Although transfers to the hotel were included, we chose to hire a car from the airport, paid for in advance, because the overall cost of the car was cheaper than paying for trips to the Tulum Ruins and Chichen Itza, as... More 

Was this review helpful? Yes 8
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, Thank you for your review and feedback about your recent stay at our resort. We are glad that you and your wife had a great holiday with us in which you enjoyed the food, facilities, entertaiment and the excellent service from Manuel, Miriam, Aurora, Catherine and Martha ; your comments will be forward to them. Thank you for... More 

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 26, 2014

From the moment we arrived and checked in by Norman all we can say is WOW! It lived up to our expectations and more. Special thanks to Aurora at breakfast for her super omelettes and cheerful smile. The trolley ride to the beach was no hassle at all and a big thanks to Martha on the beach and the rest... More 

Was this review helpful? Yes 7
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Roger, It is an honor for us to read that you had a a perfect vacation during your recent stay with us and we are really happy to read that you enjoyed the great service of all our staff. Thank you for mentioning Norman, Aurora, Martha, Alejandro and Teresita; I will immediately forward your post to the correspondent managers... More 

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