Dear Miss Al-Rawi, I feel really sorry that your stay in Palladium Vallarta is being not the breathtaking experience that you expected despite all of our attentions. About the issues that you said in your trip report, I would like to mention that our commitment is to provide the best service and attention at all times to our guests, therefore... More

Dear Rosemarie and Neil, First and foremost, I would like to express our gratitude for your excellent and warm comments, as we constantly work to make our visitor’s holidays a memorable experience and comments like yours show us that we are in the right path and motivate us to keep going. We feel really happy to realize that you had... More

Dear MFisher89, I am really sorry that your last vacation at Palladium Vallarta was a disappointing experience. It is true that our hotel receives guests from different nationalities. There are national and international guests and we try make all our guest vacations an unforgettable experience regardless of the country they come from. During the summer months, we have more national... More

Dear suntan154913, I am sorry to learn that your stay and experience at the Palladium Resort and SPA in Vallarta was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need... More

Dear Maribe_lo Thank you for taking a time to express in few words your memories from the last visit with us, for us it’s very pleasant to read that you enjoy your stay in our Resort and share with our visitors your experience. Thank you again and we hope to continue attending you in a short future. Julio Anaya Guest... More

Dear earthmamavancouver, On behalf of the Palladium Vallarta family, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for. In regards to our staff, thank you for your positive comments about them. There are very hard workers here and I want you to know I... More

Dear Belinda: I want to thank you for share with our visitors your experience in our Palladium Vallarta Resort & Spa & The Royal Suites, at the same time inform you that all your comments are very much apreciated and make us to do a compromise from our part to continuing doing our best to asure our guest satisfaction. If... More

Dear pineapple_bride, Thank you very much for your nice comments about your stay in our resort and for such a delightful description of all the services and tips for a wonderful vacation. It’s a pleasure to see how a family can enjoy in our hotel as our aim is to make an enchanting place where the visitors could have marvellous... More

Dear Cathie077: Thank you for your interest in submitting your review about your recent stay in our resort. I am truly sorry to know that our accommodations did not fulfil your expectations. Thinking about our guests and to continue being your best choice in terms of both facilities and services, we are currently renovating all superior rooms for rising them... More