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The Royal Suites Punta de Mita by Palladium

Certificate of Excellence
Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
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The Royal Suites Punta de Mita by Palladium
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522 Reviews from our TripAdvisor Community

Traveler rating
    258
    151
    59
    28
    26
See reviews for
65
365
6
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (522)
  • Mar-May only
    (206)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (173)
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There are newer reviews for The Royal Suites Punta de Mita by Palladium
See the most recent reviews
Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2014

Our week at the Royal Suites Feb. 9-16, 2014 was our fourth stay and we had an absolutely wonderful time. The best part was the service. We were so warmly welcomed and the staff made every effort to do all they could for us. The Suites restaurant offered a great selection that was different every night and everything we ordered... More 

Was this review helpful? Yes 2
AnaMCastro, General Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear jbroverman Thank you so much for taking the time to write this review on our hotel. I am indeed thrilled you enjoyed your visit and found our staff to be friendly and hospitable. I will surely share your comments with the team. If you plan to visit us on the future, please do not hesitate to contact us directly... More 

Fairview, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2014

In our opinion the Royal Suites were just what we wanted as this is our second year visting here. Last year was just a poke in the dark as we had never travelled in 34 years anywhere & found the resort fantastic thus this year on our return we found alot of improvements done & still being made to be... More 

Was this review helpful? Yes 2
AnaMCastro, General Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Gordon and Lynne I am glad to know that you enjoyed your last vacation with us. It is true that the hotel was built several years ago, nevertheless, we are working every day in order to maintain as well as we can all our installations and services. For us it is important that the hotel has good installations and... More 

Stonewall, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2014

This is an outstanding ecological resort, and the setting and staff are outstanding. Rodrigo C. greeted us and checked in during our stay to ensure we were happy; Alfredo and all of the staff at the ocean front a la carte provide five star service and the food this trip was even better than usual as a chef was visiting... More 

Was this review helpful? Yes 1
AnaMCastro, General Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear sandarc On behalf of the Royal Suites Punta de Mita by Palladium family, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for. In regards to our staff, thank you for your positive comments about them. I was very happy to read that you... More 

Comox, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 12, 2014

I read so many reviews before arriving at this Resort that I was very curious as to how I would feel about it. I have many good things to say and a few suggestions for the resort. The best thing about this resort for my spouse and I was the service we received. Apparently this varies from what I've just... More 

Was this review helpful? Yes 2
Alejandro C, Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Beberley O, I would like to thank you for your comments and for giving us your feedback of your stay at our Resort. I was very pleased to read all comments you had for us and also I will pass your nice remarks to the people you mentioned in your review (Mauro, Gloria, Karla, Alfredo, Hector…). We will take... More 

Winnipeg, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 11, 2014

This is day four of our vacation here, and I'm not sure how much longer we'll stay. There are good and bad things about this place, and it all depends on who you are and what you're looking for. Because of the reviews, I normally wouldn't have booked this hotel, but we're here for a wedding... I'm finding myself liking... More 

Was this review helpful? Yes 2
Alejandro C, Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Trio 111, First of all, thank you for your comments about your stay in our Resort. I would like to apologize for any discomfort you are undergoing during your stay. Please, I don´t know in which room are you right now, but I recommend you to speak to our Royal Suites Manager, called Rodrigo. I’m sure he will give... More 

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2014

We were very pleased with this resort...we did opt to upgrade our room to the Royal Suites which was well worth it! The location was beautiful and the room was a generous size, the bed was one of the most comfortable I have found at a resort. We did not particularly like the open concept bathroom. What really made this... More 

Was this review helpful? Yes 2
Alejandro C, Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Loryanne S, On behalf of the Royal Suites Punta de Mita staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your couple have enjoyed the time you spend here. I appreciate your positive notes about the Hotel, and I was very happy to... More 

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 9, 2014

My boyfriend and I found this hotel through Groupon Getaways and had a wonderful experience. The resort is huge but the Royal Suites side is beautiful and I would definitely suggest staying there. It is quiet and relaxing. The rooms are huge and the jacuzzi is great. The pool, beach and balinese beds made for the perfect beach getaway. And... More 

Was this review helpful? Yes 2
Alejandro C, Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Marisa P, I would like to thank you for your comments and for giving us your feedback about your last stay in December at our Resort. I was very pleased to read all comments you had for us and also I will pass your nice remarks to the bartenders you mentioned in your review. Also, I would like to... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 7, 2014

The rooms are clean and the beach is gorgeous but that's the extent of the positives. The resort is outdated and most of the grounds smell like sewage. The food is absolutely disgusting - every meal, every day, except croissants and fruit at breakfast. My husband has been sick (stomach) for 2 days. The service is awful and there aren't... More 

Was this review helpful? Yes
Alejandro C, Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Mr. / Mrs. Thank you so much for taking the time to write this review of our Resort. I would like to apologize for any discomfort you experienced during your stay like your opinion about the food or your comments about the service. We always make a great effort to give a 5 star service to our guests, but... More 

thailandtourist
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 5, 2014

The entire group I was with was thoroughly looking forward to our trip to the Royal Suites. Although the resort has some core positives. MAJOR failures in FOOD SAFETY, resulting in SEVERE sickness within our group and to a great deal of people we spoke to, dampened the mood on our southern getaway. THE GOOD: -Service: was top notch on... More 

Was this review helpful? Yes 4
Alejandro C, Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear thailandtourist, Thanks a lot for the good comments about your stay in the Royal Suites Punta de Mita. Regarding our quality food I would like to assure you that the hotel take very seriously everything regarding food and drinks and many customers used the buffet and the rest of Food & Beverage facilities and there was not any medical... More 

Ontario
Top Contributor
50 reviews 50 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 4, 2014

Here are the strengths we found with this adults only resort. 1) The food is really excellent in the non-smoking adults’ side restaurant. We found this to be the best food we’ve had at an all-inclusive resort and we travel 1-2 times per year. The portion size is perfect and presentation is wonderful, even on the breakfast items. We really... More 

Was this review helpful? Yes 3
Alejandro C, Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear HappiestTraveller_10, First of all, I would like to thank you for the good comments about your stay with your couple in The Royal Suites Punta Mita and for bringing up the services that can help all visitors in their next trips. I am glad that you enjoyed your vacation with us and we will take note about your comments... More 

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