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The Royal Suites Punta de Mita by Palladium

Certificate of Excellence
Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
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The Royal Suites Punta de Mita by Palladium
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579 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (579)
  • Mar-May only
    (206)
  • Jun-Aug only
    (135)
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    (65)
  • Dec-Feb only
    (173)
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Markdale, Canada
3 of 5 stars Reviewed 3 days ago NEW

The Resort was average. Juan Carlos and Tania were excellent in their Yoga and exercise activities. Their special Restaurants you had to wait to be seated at least 30 to 45 mins (not acceptable). They weren't taking reservations. The bedroom service was poor. Room service was not done until the afternoon and some of the amenities you had to ask... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Palladium did a great job. The service is top notch and all inclusive is done right here. I stayed for 6 days during a planned trip with a group of 9 friends. We stayed on the royal suites side pretty much the entire time. We loved the drinks made by Marcelino, he was more than happy to make shots and... More 

Was this review helpful? Yes 1
Wrecsam, null, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We upgraded when we arrived and we are so pleased we did. Brilliant room, own private pools and restaurant and a butler for each villa. Special mentions to Cecelia, Carlos and Edith (Butlers), Marisol and Macario (pool bar). They were amazing and made our holiday so special. We will definitely be returning as soon as we can. Highly recommended.

Was this review helpful? Yes 1
Little Elm, Texas
1 review
4 of 5 stars Reviewed 1 week ago NEW

The property is about 45 min from the airport due to two-lane roads and traffic. But worth the ride, secluded from the hotel zone. The hotel is acutally in Punta Mita, Nayarit. We booked the Jr Suites originally, but upon our arrival we got upgraded for a great deal from Christian (from the front desk) to the Royal Suites. Thanks... More 

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Vancouver, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is my wife and I's second stay at the Royal Suites and again we had a wonderful time! Excellent food, service, and scenery made for a vacation to remember! Carlos, Cezzy, Erick, Martin, Hector, Brian, Beatrice, Marcelino, Edith, Alfredo, Miguel, Tino, we're all wonderful and attended to our every need...top notch service and cuisine...highly recommended...see you all again next... More 

Was this review helpful? Yes
Assistant Manag... A, Daniel - Assistant Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Rocky M, Thank you very much for your kind words about your vacation in The Royal Suites and Grand Palladium Vallarta Resort & Spa, and for the time you spent to share your feelings on your SECOND stay. We truly appreciate your valuable feedback and warm words about our staff; We will most definitely be passing on your feedback... More 

common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel had pros and cons Pro-employees were kind and friendly Area was clean 24/7 room service Con- they share a property with another resort that allows children which basically means your on a resort with children even though it's "adults only" The restaurants are extremely loud due to the children Pools are loud and crowded Beaches are loud and... More 

Was this review helpful? Yes 3
Assistant Manag... A, Daniel - Assistant Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear Potafii, First of all, I would like to thank you for the comments about your stay in our Hotel the Royal Suites and Grand Palladium Vallarta Resort & Spa and for the time you spent to share your feelings on your stay. Your feedback is particularly important in helping us to achieve our goal of 100% guest satisfaction. All... More 

Sunnyvale, California
Level Contributor
147 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got back from a week at the Royal Suites and had a fantastic time! Although I traveled solo, everyone was so welcoming that I never felt alone. The guests were all couples but immediately made friends from all over the world. The rooms were beautiful and the staff very friendly. Shout out to Cece, Luciano and Marisol! The only... More 

Was this review helpful? Yes
Assistant Manag... A, Daniel - Assistant Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear hiredpen, First of all, thank you very much for your kind words about your vacation in The Royal Suites and Grand Palladium Vallarta Resort & Spa. We are delighted that you had an amazing stay and that you enjoyed; we continuously work to make every guest’s holiday a great experience successful. Our staff are honored by your praises, and... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed at this resort at the end of June! So relaxing and nice for an adult only vacation. We had fantastic food at the Punta de Mita Restaurant 5 days out of 7 as they change their menu every day. The staff around the pool were by all of the time and often would bring you a fresh drink... More 

Was this review helpful? Yes
Assistant Manag... A, Daniel - Assistant Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear tlr321, First of all, thank you very much for your kind words about your vacation in The Royal Suites and Grand Palladium Vallarta Resort & Spa. We are delighted that you had an amazing stay and you enjoyed. Our staff are honored by your praises, and they are glad to know they could make your stay special and memorable;... More 

Calgary
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We're on the verge of booking our third trip to Royal Suites PM and just realized that I have been re-miss in writing my review from our 2nd trip. The fact that we're about to book our 3rd trip should say it all...we love this place, and don't want to take a chance! Returning a 2nd time can be disappointing... More 

Was this review helpful? Yes
Assistant Manag... A, Daniel - Assistant Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear BigZipaway, Firstly, we would like to thank you for choosing our hotel The Royal Suites and Grand Palladium Vallarta Resort & Spa again, and for the time you spent to share your feelings on your stay. We are delighted that you had an amazing stay and that you enjoyed; we continuously work to make every guest’s holiday a great... More 

Wadsworth, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The facility is nice, food is pretty good. The most helpful associate we dealt without question was Angel Esquivel Dorantes, who unfortunately did not get his contract renewed. He helped us coordinate our excursions, including horseback riding in a very professional and courteous manner. Hire him back! He's the best!

Was this review helpful? Yes 1
Assistant Manag... A, Daniel - Assistant Manager at The Royal Suites Punta de Mita by Palladium, responded to this review

Dear John G, Firstly we would like to thank you for choosing our hotel The Royal Suites Punta de Mita by Palladium and for the time you spent to share your feelings on your stay. We truly appreciate your valuable feedback and warm words about our staff; We will most definitely be passing on your feedback to Angel. We hope... More 

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