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The Royal Suites Punta Mita by Palladium

4.0 of 5 Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
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Certificate of Excellence 2014
The Royal Suites Punta Mita by Palladium
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The Royal Suites Punta Mita by Palladium
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390 reviews from our community

Traveler rating
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    48
    24
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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long beach, CA
Contributor
13 reviews 13 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights. The rooms are not as nice as the Royal Suites in the Mayan Riviera. There was a large group of young people who may have attributed to a less than wonderful experience. Here is what I would change: Better concierge service- it was difficult to find ours on a daily basis. I needed help... More

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I usually do not write trip reports but we recently visited the Royal Suites Punta Mita and wanted to give credit where credit is due, simply AMAZING!. This was our third visit to this location and we are already planning another for the Spring 2015. Our room was one of the Master suites facing the royal pool, with spectacular view... More

Was this review helpful? Yes 3
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Fantastic, The royals suite is amazing. The service from the staff is efficient, the waiters in the restaurant were great, always smiling. The rooms were large, the bed MASSIVE, and very comfortable. The Jacuzzi in the room is big enough for two :) The butlers were very helpful, security was very good, the day time bar staff were chirpy and... More

Was this review helpful? Yes 7
AnaMCastro, Director General at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Helen C. First of all, thank you so much for your visit and I am thrilled you had such a great visit and we left you a memorable impression. Rest assured I have taken note of your comments regarding our staff. I am indeed honoured to have members of the team that help make our guests experience an unforgettable... More

San Francisco, California
1 review
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 4, 2014

I think the #8 of 10 Hotels, kind of says it all. Took a chance based on some of the positive reviews here and assumed that the mistakes were user specific or one off, but unfortunately that didnt seem to be the case. To be fair, a large part of this review is biased because the hotel was under going... More

Was this review helpful? Yes 14
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

SFtravelerNY I am sorry if you do not have notice about our renovations. Nevertheless, the renovation was administered in phase and all our tour operators and agencies were aware of the changes in the small explanations that we sent periodically. I highly recommend that you talk with your travel agency as I said in the last review. best regards, More

Denton, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 14, 2014

While I did enjoy my stay at The Royal Suites Punta Mita by Palladium, I did not consider this a 5-star resort. The rating system varies slightly based on where you look, but the agency we booked through considered it 5 star. The opinions on trip advisor for this property are varied; I guess it depends on what you want... More

Was this review helpful? Yes 3
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Patricks First of all I would like to thank you for taking the time to add in Trip advisor your comments about your last stay in Royal Suites Punta de Mita. Our priorities are our guests as well as providing a complete staff of trained workers for accomplish all their expectations. We greatly appreciate all of your comments in... More

Wray, Colorado
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 13, 2014

Before I start I should mention that I do not usually write reviews and criticize. However in this instance I feel compelled, if I can save someone else the misfortune I received. Upon check in we were informed that are reservation was changed to the Palladium even though we had the printed confirmation in hand. After arguing for an hour... More

Was this review helpful? Yes 8
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

agsusang I am sorry to learn that your stay and experience at the Grand Palladium Resort and SPA in Vallarta was a disappointing one. I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guest’ expectations. Nevertheless I... More

Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2014 via mobile

What a perfect place to relax and enjoy the views! The adult side is small and intimate, allowing for excellent service and a truly wonderful experience. We spent all of our time (four days) lounging around the pool and chowing down on delicious meals at the restaurant. Though we could have gone to the other side of the hotel for... More

Was this review helpful? Yes 3
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear JustGonow2 On behalf of the Royal Suites Punta de Mita by Palladium family, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for. In regards to our staff, thank you for your positive comments about them. There are very hard workers here and I... More

Edmonton, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 31, 2014

Note: This is a review from 2 trips in Oct 2013 and March 2014 Check in: 2013: Got to the resort right before sundown. Orientation provided by Hector at the front desk. Advised of the room and a brief overview of the resort. Very low occupancy levels so not everything functioning 100%. No welcome drink. But efficient check in process.... More

Was this review helpful? Yes 1
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Funiswherethesunis, Thank you so much for taking the time to write this review on our hotel. I am indeed thrilled you enjoyed your visit and found our staff to be friendly and hospitable. I will surely share your comments with the team as well as Gionvanni, Macario and Roman. If you plan to visit us on the future, please... More

Ardmore, Oklahoma
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 24, 2014

Booked as a last minute quick couples trip, the RS was less than inspiring. Rooms were average and have no ocean views. Amenities, service, and food were not up to expectations and location was too far away from local attractions. Beach was small and not suitable for swimming, especially on the Royal Suites side. The Palladium side (main hotel) was... More

Was this review helpful? Yes 3
Alejandro C, Gerente at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Ryan H, I would like to thank you for your comments about your last vacation with your couple in our Resort in July. We regret your expectations about amenities, service, and food. We take note of that, in order to improve our performance day after day and give our guests a better service in the future. We know our... More

Monterrey, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 23, 2014

I visited this hotel because one of my best friend got married there. The facilities of the hotel was ok, there is a mini zoo inside. Please consider a lot of stairs which is cool when you don't have problems with these, because the hotel is part of a cliff, so that's why there is a lot of stairs. The... More

Was this review helpful? Yes
Alejandro C, Gerente at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Yeli G, Thanks for your comments and for giving us your feedback of your stay in The Royal Suites Punta de Mita with your friends. We regret your opinion about our Resort, especially on the beach. You have to consider that the beaches in the Pacific Ocean are not the same as you can find in the Mayan Riviera.... More

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Additional Information about The Royal Suites Punta Mita by Palladium

Address: Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Punta de Mita
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Suites Punta Mita by Palladium 4*
Number of rooms: 100
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Also Known As:
The Royal Suites Punta Mita By Palladium Hotel Punta De Mita
Royal Hotel Punta De Mita

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