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All 10 Punta de Mita hotels

The Royal Suites Punta Mita by Palladium

4.0 of 5 Resort (All-Inclusive)   |   Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
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Ranked #8 of 10 Hotels in Punta de Mita
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
SFtravelerNY San Francisco, California
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383 reviews from our community

Traveler rating
    183
    112
    45
    24
    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • French first
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  • Any
English first
San Francisco, California
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I think the #8 of 10 Hotels, kind of says it all. Took a chance based on some of the positive reviews here and assumed that the mistakes were user specific or one off, but unfortunately that didnt seem to be the case. To be fair, a large part of this review is biased because the hotel was under going... More

Was this review helpful? Yes 5
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

SFtravelerNY I am sorry if you do not have notice about our renovations. Nevertheless, the renovation was administered in phase and all our tour operators and agencies were aware of the changes in the small explanations that we sent periodically. I highly recommend that you talk with your travel agency as I said in the last review. best regards, More

Denton, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

While I did enjoy my stay at The Royal Suites Punta Mita by Palladium, I did not consider this a 5-star resort. The rating system varies slightly based on where you look, but the agency we booked through considered it 5 star. The opinions on trip advisor for this property are varied; I guess it depends on what you want... More

Was this review helpful? Yes 2
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Patricks First of all I would like to thank you for taking the time to add in Trip advisor your comments about your last stay in Royal Suites Punta de Mita. Our priorities are our guests as well as providing a complete staff of trained workers for accomplish all their expectations. We greatly appreciate all of your comments in... More

Wray, Colorado
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 13, 2014

Before I start I should mention that I do not usually write reviews and criticize. However in this instance I feel compelled, if I can save someone else the misfortune I received. Upon check in we were informed that are reservation was changed to the Palladium even though we had the printed confirmation in hand. After arguing for an hour... More

Was this review helpful? Yes 4
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

agsusang I am sorry to learn that your stay and experience at the Grand Palladium Resort and SPA in Vallarta was a disappointing one. I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guest’ expectations. Nevertheless I... More

Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014 via mobile

What a perfect place to relax and enjoy the views! The adult side is small and intimate, allowing for excellent service and a truly wonderful experience. We spent all of our time (four days) lounging around the pool and chowing down on delicious meals at the restaurant. Though we could have gone to the other side of the hotel for... More

Was this review helpful? Yes 1
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear JustGonow2 On behalf of the Royal Suites Punta de Mita by Palladium family, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for. In regards to our staff, thank you for your positive comments about them. There are very hard workers here and I... More

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 31, 2014

Note: This is a review from 2 trips in Oct 2013 and March 2014 Check in: 2013: Got to the resort right before sundown. Orientation provided by Hector at the front desk. Advised of the room and a brief overview of the resort. Very low occupancy levels so not everything functioning 100%. No welcome drink. But efficient check in process.... More

Was this review helpful? Yes 1
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Funiswherethesunis, Thank you so much for taking the time to write this review on our hotel. I am indeed thrilled you enjoyed your visit and found our staff to be friendly and hospitable. I will surely share your comments with the team as well as Gionvanni, Macario and Roman. If you plan to visit us on the future, please... More

Ardmore, Oklahoma
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 24, 2014

Booked as a last minute quick couples trip, the RS was less than inspiring. Rooms were average and have no ocean views. Amenities, service, and food were not up to expectations and location was too far away from local attractions. Beach was small and not suitable for swimming, especially on the Royal Suites side. The Palladium side (main hotel) was... More

Was this review helpful? Yes 2
Alejandro C, Gerente at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Ryan H, I would like to thank you for your comments about your last vacation with your couple in our Resort in July. We regret your expectations about amenities, service, and food. We take note of that, in order to improve our performance day after day and give our guests a better service in the future. We know our... More

Monterrey, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 23, 2014

I visited this hotel because one of my best friend got married there. The facilities of the hotel was ok, there is a mini zoo inside. Please consider a lot of stairs which is cool when you don't have problems with these, because the hotel is part of a cliff, so that's why there is a lot of stairs. The... More

Was this review helpful? Yes
Alejandro C, Gerente at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Yeli G, Thanks for your comments and for giving us your feedback of your stay in The Royal Suites Punta de Mita with your friends. We regret your opinion about our Resort, especially on the beach. You have to consider that the beaches in the Pacific Ocean are not the same as you can find in the Mayan Riviera.... More

Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

My friend and I booked this hotel through a Groupon deal. We are pretty happy with our experience. We got to enjoy some very warm weather, the beach, and many, many delicious drinks. The rooms are pretty average, we were very thankful for the A/C in the hot weather. There were only a couple of hiccups during our stay. One... More

Was this review helpful? Yes 1
Alejandro C, Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear caligirl8618, On behalf of The Royal Suites Punta de Mita, I would like to thank you for taking the time to give us your comments while still staying at our Resort in July with your friend. I will pass your nice remarks to the people you mentioned in your review (Marbella, José, Rodrigo, Luciano, Gilberto…). We continuously work to... More

Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 14, 2014

I booked this hotel through Hotels.com. The hotel.com website stated that the reservation was for 1 room with double occupancy. I showed up at the hotel and they told me I had only booked for 1 person. They wanted another $200 per night for my husband to be added to the reservation. I had already paid just under $200 for... More

Was this review helpful? Yes 3
Alejandro C, Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear afriesen, Thanks a lot for your comments and for giving us your feedback of your stay in The Royal Suites Punta de Mita. I would like to apologize for any discomfort you experienced during your stay. We regret the problems you write in your report. I’m so sorry and personally I will review each of your comments to prevent... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

My husband and I visited the hotel 2 weeks ago, this was our first time there and to be honest, based on the description in the web site, we assumed we wouldn't find loud teenagers, our mistake! Apparently teenagers decided to take vacation at the same time. We really liked the hotel, it is a really relaxing place where u... More

Was this review helpful? Yes
Alejandro C, Manager at The Royal Suites Punta Mita by Palladium, responded to this review

Dear Sandra F, First of all, I would like to thank you for the good comments about your last stay in July in our Resort The Royal Suites Punta de Mita and for bringing up the services that can help all visitors in their next trips. I am glad that you enjoyed your vacation with us and we will take... More

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Additional Information about The Royal Suites Punta Mita by Palladium

Address: Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Punta de Mita
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Suites Punta Mita by Palladium 4*
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Also Known As:
The Royal Suites Punta Mita By Palladium Hotel Punta De Mita
Royal Hotel Punta De Mita

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