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All 22 Torreon hotels

Crowne Plaza Torreon

3.5 of 5 Hotel   |   Blvd. Torreon-Matamoros #4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
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Ranked #5 of 22 Hotels in Torreon
A recent review
4 of 5 stars reviewed 3 weeks ago
RafaMazatlan Mazatlan, Mexico
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41 reviews from our community

Traveler rating
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    7
    4
    1
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monterrey, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We went to Torreon for a weding from september 5th to7th, we were 10 people all family members and rented 5 rooms, our first experience after check up was to have diner which was ok but expensive, in the table was a sign advertising the happy hour in the lobby and since we were siting in the lobby restauran which... More

Was this review helpful? Yes 1
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Thank you for your comments about your last stay at Hotel Crowne Plaza Torreon. Be sure that your comments are being taken into account by the involved areas to make the necessary improvements to give you the service you deserve. Please receive an appology about the inconveniences presented during your stay. More

Mazatlan, Mexico
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Crown Plaza Torreón before, end everything was swell, as it was this time, with the excemption of my departure. I asked for an invoice (factura) for my stay, and the cashier at the moment, told me that I needed to request it by phone, I was surprised but did not complained, I called a couple... More

Was this review helpful? Yes
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel At Crowne Plaza Torreon, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Be shure that... More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I had the misfortune to spend four nights at this Hotel, it cost me two hundred dlls. a night for a so called suiteon the penthouse floor the furniture is better in a Motel Six and the room was filthy, the room was 1103 and the carpet was so stained I felt like throwing up, the executive lounge was never... More

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IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear lsobh, Thank you for your recent stay with us. It is very troubling to read about your overall dissatisfaction during your stay, and we apologize for the inconvenience you have encountered. I have sent you a private message in an effort to obtain additional information. We look forward to hearing from you soon and be of further assistance. Kind... More

Chihuahua, Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 8, 2014

We stayed here in September 2014 from Friday to Sunday. Room: We were in a room on the 4th floor with a king size bed. The room was a very good size for two people and felt very comfortable. The bed was very spacious and soft, and the pillows were perfect. The bathroom was a decent size with a sink,... More

Was this review helpful? Yes 2
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel. At Crowne Plaza, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Thank you for taking... More

Houston, Texas
Top Contributor
103 reviews 103 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 6, 2014 credit card Amex Card Member Review

I had never stayed here before, and was pleasantly surprised with the facilities. My room was very comfortable. The hotel was very clean , well staffed, and reasonably priced. I would definitely stay here again.

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Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review
Google Translation

Estimado huésped, Agradecemos sus comentarios acerca de su última estancia con nosotros. Esperamos tenerlo nuevamente como huésped en su próxima... More

Chagrin Falls, Ohio
Top Contributor
57 reviews 57 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 1, 2014

I was very happy with my stay at this hotel! The hotel looks new and it is very safe. The rooms are clean, spacious, and very comfortable. The staff was amazing!!! Everyone was extremely helpful and call me by my first name. The food at the restaurant was yummy!!! They have a business center and offer free internet in your... More

Was this review helpful? Yes 1
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review
Google Translation

Estimado Huésped: En nombre de todo nuestro staff le damos las gracias por haberse tomado el tiempo para compartir sus... More

McKinleyville, California, United States
Contributor
20 reviews 20 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 28, 2014

It is a big city hotel in a pretty big city (1.2 million). From the moment we drove up until the moment we drove off we had 4 star treatment ( a free pedicure would have made it a 5 star ). Mostly business people as clients but I did see a couple families. King bed on 8th floor was... More

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Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review
Google Translation

Estimado huésped, Gracias por compartir sus comentarios acerca de su última estancia con nosotros. Tenga por seguro que los mismos... More

San Juan Capistrano, California
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2014

My sister and I stayed for 4 nights to visit our brother who was at the Hospital . After our daily hospital visits coming back to the hotel was refreshing and relaxing . Like an Oasis .It is a luxury place with a affordable price. The pool is very nice . It had all the amenities I could think I... More

Was this review helpful? Yes 1
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest: Thanks for taking the time to share your opnion about your last stay with us. Thanks for choosing us as you hotel in your last visit to Torreon. Best Regards. More

Lake Worth, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 4, 2013

The hotel is located very conveniently on the corner of the Av. Revolución and Saltillo 400. You can move in all directions from there. The airport is a 10 min drive. The rooms are ok, no more no less. The mattress was very hard, the water pressure on the shower head very low and the seat at the desk had... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear MrVanes, Thank you for taking the time to post your comments. Please accept my apologies for falling short of your expectations on some aspect of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure... More

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Additional Information about Crowne Plaza Torreon

Address: Blvd. Torreon-Matamoros #4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Coahuila > Torreon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Torreon 3.5*
Number of rooms: 193
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