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Crowne Plaza Torreon

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Blvd. Torreon-Matamoros #4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
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Crowne Plaza Torreon
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70 Reviews from our TripAdvisor Community

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San Pedro Garza Garcia, Mexico
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

Great option! The staff was very helpful even though we arrived very late. They made an effort to accommodate our requests. The a/c is a little bit loud. you need a key to punch the floor on the elevator which is nice (safe) but you can only access your floor number and my family was 5 floors up and had... More 

Helpful?
Thank dany_gl
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 8, 2015

This hotel has no pretensions. It's as good as it gets. Very good food at the restaurant and clean and nice rooms. Good wifi. The elevators are a little inconvenient with the system of card/floor but it can be handled. In general it is a good stay.

Helpful?
Thank Ricardo M
Monterrey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 1, 2015 via mobile

It seems to be a very fancy hotel, for that you would expect a great service or at least a normal service, sorry to tell you none of those was to be found here We checked in last Saturday after a 4 hour drive we were starving so right after the check in we hit the restaurant. It took the... More 

Helpful?
Thank Victor S
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear Victor S, Thank you for leaving us a feedback. Providing excellent customer service and comfortable accommodations are some of the things we pride ourselves in and I sincerely apologize for the inconvenience the level of service received during your dining and the lack of hot water may have caused you. We would love to regain your faith in our... More 

Monterrey, Nuevo Leon, Mexico
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 14, 2015 via mobile

Location its quite good, 5 min away from the local airport and 10 min from the shopping mall. Has a private/underground parking, trust me, that's a good thing because of the heat. Indoor pool and a medium size gym; food its good and they get a lot of events for brunch, rooms are equipped with AC, Samsung lcd's and a... More 

Helpful?
Thank Guillermo P
Mexico City, Distrito Federal, Mexico
Level Contributor
102 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 10, 2015

Loved the place, loved the food, loved the swimming pool! Torreon isn't really like the most interesting city in the world, but the hotel is well located, not too far from the city center, there are supermarkets in the surrounding area, etc. The hotel is really nice, I think they use it a lot for conferences and celebrations, but it... More 

Helpful?
1 Thank Angeline V
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 21, 2015 via mobile

I state at this hotel and starting from the room service to the front desk everything was horrible. Phones did not work on the room. The room was a non smoking room but smell like somebody was smoking there. The service had a lot to said. And it was horrible.

Helpful?
Thank Jorge T
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Jorge T , Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to poor customer service. We hope you can give us another opportunity to improve the service and make your stay the best one. Sincerely, Crowne Plaza Staff. More 

Waterloo
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 16, 2015

I was disappointed that the hotel doesn't offer a shuttle service. The hotel itself is fairly nice, it has a restaurant in the center and the waiters are great and the food is good. They offered a "penthouse" offering for gold members but I saw no point in it, they didn't serve alcoholic beverages and there is no one there,... More 

Helpful?
Thank jzaaboo
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear jzaaboo, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to poor customer service. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Tianjin, China
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 30, 2015

This is not a new hotel, 10 - 15 years old, but in really good shape. My room was pleasant and sleeping was good. A/C cooled, but was a little on the noisy side. Breakfast was nice, buffet style, with a lovely selection and quality of fruits.

Helpful?
Thank kevin2oh
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 18, 2015

Very nice Hotel in the middle od a very simple town. Nice rooms, excellent breakfast. Good car service available. Swimmingpool and gym to the first floor. Quite good buffet for the dinner, not tested "a la carte" dinner.

Helpful?
Thank Leo A
Monterrey NL
Level Contributor
157 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed March 10, 2015

Have to agree with the last couple of reviews I read, our stay was pleasant but our checkout process was stressful and would have ruined our day... We made reservation thru their official web page, it was a rate of 199 USD (tax included) for two rooms, 4 people, so, about 100 Usd per room, about 1,500 Pesos, but when... More 

Helpful?
3 Thank Blancadaniela
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear Blancadaniela, Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding the room, pool and breakfast. However, I would like to offer a sincere apology for falling below your expectation regarding the check out experience and poor customer service. We will address these concerns. While we understand... More 

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