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Crowne Plaza Torreon

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Blvd. Torreon-Matamoros #4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
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Crowne Plaza Torreon
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Crowne Plaza Torreon
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54 reviews from our community

Traveler rating
    22
    15
    9
    7
    1
See reviews for
12
3
2
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I state at this hotel and starting from the room service to the front desk everything was horrible. Phones did not work on the room. The room was a non smoking room but smell like somebody was smoking there. The service had a lot to said. And it was horrible.

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Waterloo
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 16, 2015

I was disappointed that the hotel doesn't offer a shuttle service. The hotel itself is fairly nice, it has a restaurant in the center and the waiters are great and the food is good. They offered a "penthouse" offering for gold members but I saw no point in it, they didn't serve alcoholic beverages and there is no one there,... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear jzaaboo, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to poor customer service. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Tianjin, China
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 30, 2015

This is not a new hotel, 10 - 15 years old, but in really good shape. My room was pleasant and sleeping was good. A/C cooled, but was a little on the noisy side. Breakfast was nice, buffet style, with a lovely selection and quality of fruits.

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Contributor
19 reviews 19 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2015

Very nice Hotel in the middle od a very simple town. Nice rooms, excellent breakfast. Good car service available. Swimmingpool and gym to the first floor. Quite good buffet for the dinner, not tested "a la carte" dinner.

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Monterrey NL
Top Contributor
137 reviews 137 reviews
45 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed March 10, 2015

Have to agree with the last couple of reviews I read, our stay was pleasant but our checkout process was stressful and would have ruined our day... We made reservation thru their official web page, it was a rate of 199 USD (tax included) for two rooms, 4 people, so, about 100 Usd per room, about 1,500 Pesos, but when... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear Blancadaniela, Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding the room, pool and breakfast. However, I would like to offer a sincere apology for falling below your expectation regarding the check out experience and poor customer service. We will address these concerns. While we understand... More 

Monterrey, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 4, 2014

We went to Torreon for a weding from september 5th to7th, we were 10 people all family members and rented 5 rooms, our first experience after check up was to have diner which was ok but expensive, in the table was a sign advertising the happy hour in the lobby and since we were siting in the lobby restauran which... More 

Was this review helpful? Yes 1
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Thank you for your comments about your last stay at Hotel Crowne Plaza Torreon. Be sure that your comments are being taken into account by the involved areas to make the necessary improvements to give you the service you deserve. Please receive an appology about the inconveniences presented during your stay. More 

Mazatlan, Mexico
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 24, 2014

I have stayed at the Crown Plaza Torreón before, end everything was swell, as it was this time, with the excemption of my departure. I asked for an invoice (factura) for my stay, and the cashier at the moment, told me that I needed to request it by phone, I was surprised but did not complained, I called a couple... More 

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Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel At Crowne Plaza Torreon, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Be shure that... More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 20, 2014

I had the misfortune to spend four nights at this Hotel, it cost me two hundred dlls. a night for a so called suiteon the penthouse floor the furniture is better in a Motel Six and the room was filthy, the room was 1103 and the carpet was so stained I felt like throwing up, the executive lounge was never... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear lsobh, Thank you for your recent stay with us. It is very troubling to read about your overall dissatisfaction during your stay, and we apologize for the inconvenience you have encountered. I have sent you a private message in an effort to obtain additional information. We look forward to hearing from you soon and be of further assistance. Kind... More 

Chihuahua, Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 8, 2014

We stayed here in September 2014 from Friday to Sunday. Room: We were in a room on the 4th floor with a king size bed. The room was a very good size for two people and felt very comfortable. The bed was very spacious and soft, and the pillows were perfect. The bathroom was a decent size with a sink,... More 

Was this review helpful? Yes 4
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel. At Crowne Plaza, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Thank you for taking... More 

Houston, Texas
Top Contributor
112 reviews 112 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 6, 2014 credit card Amex Card Member Review

I had never stayed here before, and was pleasantly surprised with the facilities. My room was very comfortable. The hotel was very clean , well staffed, and reasonably priced. I would definitely stay here again.

Was this review helpful? Yes 2
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review
Google Translation

Estimado huésped, Agradecemos sus comentarios acerca de su última estancia con nosotros. Esperamos tenerlo nuevamente como huésped en su próxima... More 

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