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Crowne Plaza Torreon

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Blvd. Torreon-Matamoros #4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
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1 room 1 guest
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60 Reviews from our TripAdvisor Community

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Traveler rating
    26
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    1
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13
3
2
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Distrito Federal, Mexico
Level Contributor
98 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 10, 2015

Loved the place, loved the food, loved the swimming pool! Torreon isn't really like the most interesting city in the world, but the hotel is well located, not too far from the city center, there are supermarkets in the surrounding area, etc. The hotel is really nice, I think they use it a lot for conferences and celebrations, but it... More 

Was this review helpful? Yes
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 22, 2015

I state at this hotel and starting from the room service to the front desk everything was horrible. Phones did not work on the room. The room was a non smoking room but smell like somebody was smoking there. The service had a lot to said. And it was horrible.

Was this review helpful? Yes
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Jorge T , Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to poor customer service. We hope you can give us another opportunity to improve the service and make your stay the best one. Sincerely, Crowne Plaza Staff. More 

Waterloo
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed April 16, 2015

I was disappointed that the hotel doesn't offer a shuttle service. The hotel itself is fairly nice, it has a restaurant in the center and the waiters are great and the food is good. They offered a "penthouse" offering for gold members but I saw no point in it, they didn't serve alcoholic beverages and there is no one there,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear jzaaboo, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to poor customer service. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Tianjin, China
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 30, 2015

This is not a new hotel, 10 - 15 years old, but in really good shape. My room was pleasant and sleeping was good. A/C cooled, but was a little on the noisy side. Breakfast was nice, buffet style, with a lovely selection and quality of fruits.

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Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 18, 2015

Very nice Hotel in the middle od a very simple town. Nice rooms, excellent breakfast. Good car service available. Swimmingpool and gym to the first floor. Quite good buffet for the dinner, not tested "a la carte" dinner.

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Monterrey NL
Level Contributor
156 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed March 10, 2015

Have to agree with the last couple of reviews I read, our stay was pleasant but our checkout process was stressful and would have ruined our day... We made reservation thru their official web page, it was a rate of 199 USD (tax included) for two rooms, 4 people, so, about 100 Usd per room, about 1,500 Pesos, but when... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear Blancadaniela, Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding the room, pool and breakfast. However, I would like to offer a sincere apology for falling below your expectation regarding the check out experience and poor customer service. We will address these concerns. While we understand... More 

Monterrey, Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 4, 2014

We went to Torreon for a weding from september 5th to7th, we were 10 people all family members and rented 5 rooms, our first experience after check up was to have diner which was ok but expensive, in the table was a sign advertising the happy hour in the lobby and since we were siting in the lobby restauran which... More 

Was this review helpful? Yes 2
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Thank you for your comments about your last stay at Hotel Crowne Plaza Torreon. Be sure that your comments are being taken into account by the involved areas to make the necessary improvements to give you the service you deserve. Please receive an appology about the inconveniences presented during your stay. More 

Mazatlan, Mexico
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 24, 2014

I have stayed at the Crown Plaza Torreón before, end everything was swell, as it was this time, with the excemption of my departure. I asked for an invoice (factura) for my stay, and the cashier at the moment, told me that I needed to request it by phone, I was surprised but did not complained, I called a couple... More 

Was this review helpful? Yes
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel At Crowne Plaza Torreon, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Be shure that... More 

Atlanta, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 20, 2014

I had the misfortune to spend four nights at this Hotel, it cost me two hundred dlls. a night for a so called suiteon the penthouse floor the furniture is better in a Motel Six and the room was filthy, the room was 1103 and the carpet was so stained I felt like throwing up, the executive lounge was never... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear lsobh, Thank you for your recent stay with us. It is very troubling to read about your overall dissatisfaction during your stay, and we apologize for the inconvenience you have encountered. I have sent you a private message in an effort to obtain additional information. We look forward to hearing from you soon and be of further assistance. Kind... More 

Chihuahua, Mexico
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 8, 2014

We stayed here in September 2014 from Friday to Sunday. Room: We were in a room on the 4th floor with a king size bed. The room was a very good size for two people and felt very comfortable. The bed was very spacious and soft, and the pillows were perfect. The bathroom was a decent size with a sink,... More 

Was this review helpful? Yes 3
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel. At Crowne Plaza, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Thank you for taking... More 

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337 photos of this hotel

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Hotel & grounds (73)
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