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BEST WESTERN Hotel Plaza Matamoros

Certificate of Excellence
3.0 of 5
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9th and Bravo Street 1421, Matamoros 87300, Mexico
BEST WESTERN Hotel Plaza Matamoros
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Ranked #1 of 14 Hotels in Matamoros
Certificate of Excellence
A recent review
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72 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (72)
  • Mar-May only
    (20)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (20)
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3 of 5 stars Reviewed 4 days ago NEW

We visited Matamoros for our Visa renewing. The manager Mr Salvador is a very nice gentleman. He picked us from the border and send us to the ASC and U.S. consulate. He and his employees make our stay safe and comfortable.I really recommend the hotel if you visit Matamoros.

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thanks for letting us your comments, we strive for comfort and safety, we hope to see you soon More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

We visited Matamoros for our visa stamping and we stayed at Best Western hotel. Salvador was very helpful in picking us from border and dropping us at consulate, service at Best Western was also very good and we liked the hotel restaurant food which we can customize to our taste :)

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hotel p, General Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you very much for letting us your comment you expect in your next visit to Matamoros greetings !!! More 

Bellevue, Nebraska
1 review
5 of 5 stars Reviewed 3 weeks ago

Great service and the rooms are very clean. I really enjoyed my stay! Everyone who works at the hotel is very nice and willing to help with anything. I was visiting from the States and this hotel was better than some I have stayed at in the US. I was very thankful for this hotel.

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you very much for your comments we are happy to achieve when you felt comfortable with us is our mission to make your stay very pleasant hope to see you soon greetings !! More 

Frisco, Texas
1 review
5 of 5 stars Reviewed May 12, 2015

Customer service is at its BEST. Salvador is not just the great manager, but a very good human. i never write reviews... This is the first one. Good Rooms. Good food at his restaurant. Do not forget to ask for Habanero sauce.. The staff is very friendly. Salvador picked me up from US border, drove me for fingerprint and the... More 

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thanks for taking the time to leave us your comment We are very happy that he has liked our service and make your stay has been pleasant hope to see you soon Regards More 

Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed April 30, 2015

I went to Matamoros to renew my F1 visa on my self. I highly recommend you use the service of hotel especially if you travel as a single girl as I am. The hotel manager Salvador is very considerate. He will pick you up from Brownsville and then send you back to the boarder. The taxi from Brownsville airport is... More 

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Please leave your comments, it is very gratifying that you stay was enjoyable, we also agracemos its recommendations;We hope to see you soon regards More 

Ohio
1 review
5 of 5 stars Reviewed April 24, 2015

Best place to stay for US Consulate Visit. Mr. Salvador provided pickup at Brownsville Bus Station and drove across the border to Best Western Plaza Hotel. Trip is about 10 minutes. US Mexico CBP for Immigration, Hotel Location, US Consulate ASC Appointment Center and US Consulate Visa Services Center is all within 3 miles of each other. Matamoros was in... More 

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

thank take the time to leave your comments we are very happy to have felt very comfortable with us ... see you soon from all staff greetings and best wishes !!! More 

1 review
5 of 5 stars Reviewed March 26, 2015

I was there earlier in the week to do my H1B stamping at the US consulate. The staff was very friendly and helpful. I had no worries about safety because they took me to and from the US consulate. The food was really good and they bend over backwards to make sure it is made to your liking. The wifi... More 

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

hi !!! Thank you very much for your comments are happy that their stay would have been very nice hope to see you again, we are at your service, thank you also for recommending .. greetings to you More 

Waxahachie, Texas
2 reviews
5 of 5 stars Reviewed March 21, 2015

Our mission team of 10 people spent 5 nights at this hotel. The hotel was very clean, comfortable and secure. Felt like home to me. General Manager Mr. Salvador Castaneda and his staff where very helpful, friendly and professional. If our mission team had a need then Mr. Salvador and his staff did whatever they could to help meet that... More 

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Always a pleasure to serve and support their needs, thank you very much for your comments and greetings on behalf of the entire team, we hope to be with us in the next group view regards!! More 

Austin, Texas
1 review
5 of 5 stars Reviewed March 13, 2015

The people working at this hotel are very friendly and helpful. The breakfast is very delicious. The manager at this hotel, Mr. Salvador is always trying to help you whenever you need a help. I would recommand this hotel to my friend, especially when you need to apply a visa at Matamoros, this hotel can give you lots of help.

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hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you for taking the time to leave your comments, we are happy that you felt comfortable in your stay and the purpose of your trip has been successful, we hope to see you soon !! BW Hotel Plaza Matamoros More 

Denver, Colorado
1 review
5 of 5 stars Reviewed March 6, 2015

I stayed in this hotel for 2 nights. Francis the chef in the restaurant makes good food. Ate fish platter, Chicken fajita's, Chicken fried rice all are real good. The restaurant is open on weekends also. Internet is good I used both WiFi and Ethernet options. Rooms are clean and hotel is well maintained. Salvador picked me up from US... More 

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hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

good day We are pleased to serve you and make your stay the most pleasant is our priority, we appreciate your feedback and hope to see you soon Greetings !! More 

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