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BEST WESTERN Hotel Plaza Matamoros

Certificate of Excellence
9th and Bravo Street 1421, Matamoros 87300, Mexico
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BEST WESTERN Hotel Plaza Matamoros
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78 Reviews from our TripAdvisor Community

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Traveler rating
    66
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    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (78)
  • Mar-May only
    (20)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (20)
All months
1 review
4 of 5 stars Reviewed yesterday NEW

Overall my trip was smooth and no complaints about the service and stay. Everything went smooth right from picking me up on the US side of the town and dropping off at the check point after I collected my passport. Very friendly staff and helped through all the way during the stay. Place was clean, well maintained and food was... More 

Was this review helpful? Yes
Irving, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Regarding the hotel itself: - Location: the hotel sits in a very convenient location with 5mins drive to the finger print place and consulate. These are the places most of the people come here for. Plus the hotel staff is very responsive to dispatch vehicles to send you there/pick you up. - Room: not a fancy vacation style room, but... More 

Was this review helpful? Yes
hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you very much for taking the time and leave your comments we are pleased to make your stay with us comfortable and enjoyable, we are committed to your comfort We look forward greetings More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was at Mexico to renew my F1 visa. I met Mr Salvador at the ASC and he gave me his business card. Initially, I decided to stop by without an intention of staying. However, his hospitality during our conversation at the hotel made me stay there. Despite the hotel costing twice the hotel I initially planned staying in. The... More 

Was this review helpful? Yes 1
hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

We no longer appreciate your comments we are happy to have made your stay with us very pleasant, we strive to meet each of their needs that are at our disposal to provide the best care you deserve to see you soon Greetings More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Salvador picked me at Brownsville TX crossed the boarder and the hotel is nice to stay in and friendly staff . only issue is around language that too only a bit. overall very nice hotel and service from Mr. Salvador. Thanks a lot Salvador for all your help and support in my stay at Matamoros, I have enjoyed it. :-)

Was this review helpful? Yes
hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thanks for your comments, we are happy that the process of visa alla been nice to hope to see you soon greetings More 

1 review
4 of 5 stars Reviewed July 11, 2015

The staff were friendly, the food was amazing, & the air conditioning in the room was my safe haven. Only thing that made my stay short of perfect was that the otherwise effective wifi on my floor did not reach my room, and they had no way of conveying to me if english subtitles were even a remote possibility for... More 

Was this review helpful? Yes
hotel p, Front Office Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you very much for letting us your comments, we apologize for the problems with the wifi is working on equipment that is failing hope to see you soon and to offer the service as you deserve More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

Mr. Salvador came across the border to pick me up at the parking lot on US side in a Sunday afternoon. His hotel is clean and his employees are very nice. The second day one of Mr. Salvador's employee took me to the ASC(applicant service center) and waited there until I finished taking photo and fingerprinting, and then took me... More 

Was this review helpful? Yes 1
hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

We are grateful for leave your comments, we are glad you liked your stay with us we hope on your next visit to matamoros greetings!! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 1, 2015

We visited Matamoros for our Visa renewing. The manager Mr Salvador is a very nice gentleman. He picked us from the border and send us to the ASC and U.S. consulate. He and his employees make our stay safe and comfortable.I really recommend the hotel if you visit Matamoros.

Was this review helpful? Yes 1
hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thanks for letting us your comments, we strive for comfort and safety, we hope to see you soon More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed June 16, 2015

We visited Matamoros for our visa stamping and we stayed at Best Western hotel. Salvador was very helpful in picking us from border and dropping us at consulate, service at Best Western was also very good and we liked the hotel restaurant food which we can customize to our taste :)

Was this review helpful? Yes
hotel p, General Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you very much for letting us your comment you expect in your next visit to Matamoros greetings !!! More 

Bellevue, Nebraska
1 review
5 of 5 stars Reviewed June 9, 2015

Great service and the rooms are very clean. I really enjoyed my stay! Everyone who works at the hotel is very nice and willing to help with anything. I was visiting from the States and this hotel was better than some I have stayed at in the US. I was very thankful for this hotel.

Was this review helpful? Yes
hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you very much for your comments we are happy to achieve when you felt comfortable with us is our mission to make your stay very pleasant hope to see you soon greetings !! More 

Frisco, Texas
1 review
5 of 5 stars Reviewed May 12, 2015

Customer service is at its BEST. Salvador is not just the great manager, but a very good human. i never write reviews... This is the first one. Good Rooms. Good food at his restaurant. Do not forget to ask for Habanero sauce.. The staff is very friendly. Salvador picked me up from US border, drove me for fingerprint and the... More 

Was this review helpful? Yes
hotel p, Manager at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thanks for taking the time to leave us your comment We are very happy that he has liked our service and make your stay has been pleasant hope to see you soon Regards More 

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Pool/beach area (2)
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