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Comfort Inn Kapuskasing

2.5 of 5
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172 Government Road E, Kapuskasing, Ontario P5N 2W9, Canada
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Comfort Inn Kapuskasing
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Ranked #3 of 3 Hotels in Kapuskasing
A recent review
5 of 5 stars Reviewed January 14, 2015
LBC113 Pembroke Ont.
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26 reviews from our community

Traveler rating
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    9
    4
    1
    3
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5
6
3
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Thunder Bay, Canada
1 review
1 of 5 stars Reviewed April 19, 2015

When we arrived at the hotel , given our key and told our room was own the hall behind the main desk. When we went to find the room we realized we had a second floor room. and this was the first floor. I went back to ask the clerk where the elevator was and promptly was told there was... More 

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ComfortKap, Front Office Manager at Comfort Inn Kapuskasing, responded to this review

Dear Bette, At the Kapuskasing Comfort Inn we take pride in ensuring guest satisfaction and it is with great regret that I read your review. I can understand that our inability to accommodate you with the room type you needed was disappointing and on behalf of our entire team, I would like to apologize for failing to do so. We... More 

Pembroke Ont.
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 14, 2015

I have no complaints of the hotel itself, and we hit an employee that went out of her way to be helpful that works where the breakfast was being served, excellent. The hotel for the amenities is way too expensive.

Was this review helpful? Yes 1
ComfortKap, Front Office Manager at Comfort Inn Kapuskasing, responded to this review

Dear Guest Thank you for your feedback, it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even... More 

Georgetown, Canada
Top Contributor
50 reviews 50 reviews
12 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 4, 2015

The rooms here have all been renovated, which is nice. The rooms are clean and well kept. The beds are harder, but are comfortable. We were on the first level so we had a door to the outside with access to the parking lot. The breakfast is good, what would be expected of a continental breakfast. The service from the... More 

Was this review helpful? Yes 1
ComfortKap, Front Office Manager at Comfort Inn Kapuskasing, responded to this review

Dear Guest Allow me to apologize on behalf of our hotel for failing to meet your expectations. We appreciate your feedback and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kapuskasing. More 

Fonthill, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 4, 2015

Great hotel. Clean and well maintained. They accept pets which is great as I was traveling with my golden retriever. Got a ground level room with patio door to where I parked my vehicle. Which is perfect with a dog. Wifi is included. Continental breakfast was included too and great. The continental breakfast lady working that morning was awesome. Very... More 

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ComfortKap, Front Office Manager at Comfort Inn Kapuskasing, responded to this review

We would like to thank you for taking the time to write such a great review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More 

Cold Lake, Canada
Top Contributor
120 reviews 120 reviews
37 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed December 12, 2014

This hotel looked nice as we pulled up, the lobby very nice and the front desk staff friendly. Check in was pretty quick got a great location for our pet room. The room was a nice size and very clean with a nice clean smell great impression when you walk in the door. The bed was so comfortable along with... More 

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Senior Contributor
36 reviews 36 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 27, 2014

I stayed 2 separate nights at this hotel while working in northern Ontario. The rooms were recently renovated and overall appearance is nicely updated. I have experienced funky odours at some Comfort Inns but not here. I guess it is because the rooms were recently renovated. Front lobby staff were very friendly and helpful They directed me to a really... More 

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ComfortKap, General Manager at Comfort Inn Kapuskasing, responded to this review

Thank you Storm_Zen! The hotel management and staff were delighted to read your positive feedback on our newly renovated property. We not only appreciate you taking the time to leave a review but also for choosing to stay with us on your trip to Kapuskasing.We are always happy to hear our business guests enjoyed their stay with us and say... More 

Montreal, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 22, 2014

Spent 2 nights at the Comfort Inn..... the hotel is in very good condition and is well maintained. They offer a continental breakfast, unfortunately I was leaving too early to try it. Hotel is close to restaurants....(actually, everything is close by in Kap). Staff was nice through my stay. Will book again when going to Kapuskasing.

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Kearney, Ontario
Top Contributor
154 reviews 154 reviews
50 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed April 16, 2014

I believe that this Comfort Inn is a former Journey's Inn property - which means that it is has been around for a while. That said, the hotel is in very good condition and is well maintained. They offer a continental breakfast which has the usual waffle-makers, cereals and rolls, bagels, etc. For other meals, it is necessary to drive... More 

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Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed July 15, 2013

The front desk manager of this hotel is completely useless. She was rather testy, for no apparent reason, when I checked in. Shortly thereafter, I found that the wireless internet was not working. I called her to report this, was made to feel as though I was disturbing her quiet time, and was told she would reset the server. She... More 

Was this review helpful? Yes 4
Sudbury, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 3, 2013

I stayed at the Comfort Inn Kapuskasing for 2 nights in July 2013. The room was clean with nice amenities (large compact fridge with freezer, microwave) plus the grounds have picnic tables with barbecues for use by patrons. Nice touch! However, a few things could have been improved. First, the curtain covering the patio door doesn't go all the way... More 

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