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All 2 Grimsby hotels

Casablanca Winery Inn

3.5 of 5 Hotel   |   4 Windward Dr, Grimsby, Ontario L3M 4E8, Canada (Formerly Kittling Ridge Winery Inn and Suites)
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Casablanca Winery Inn
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Ranked #2 of 2 Hotels in Grimsby
A recent review
3 of 5 stars reviewed 2 weeks ago
mimico14 Toronto, Canada
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84 reviews from our community

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27
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Contributor
20 reviews 20 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

i have driven by this hotel many times en route to various Niagara area destinations but never had an occasion to stay there until recently. Situated just off the QEW, it is a convenient place to stay when visiting the region and at affordable rates. The room was comfortable though the decor was somewhat dated. Reception was friendly enough though... More 

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Port Colborne, Canada
2 reviews
2 of 5 stars Reviewed 3 weeks ago

This hotel could be a beautiful destination but it is outdated, poorly maintained and the staff are not friendly. Staff promised things that were not delivered. Morning buffet server couldn't provide coffee on a timely basis - the hotel should just let people get their own coffee at the buffet if the staff can't do it. Won't go back. It... More 

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Ancaster, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 4, 2014

We checked in at dinner time. Very old worn out room and facilities. Not very clean. We did not stay. Separate shower facilities were a joke. Small plastic moldy shower stall. Inside bathroom door looked like it had not been wiped in years. Filthy Bedspreads. yuck.

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Hamilton, Canada
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 10, 2014

Good facility for a wedding ceremony and reception. Had about 200 guests. Location of ceremony at one end of ballroom was quite nice, with the south facing coloured glass windows acting as a backdrop. Room for everyone in and around the lobby and lounge before officially opening the main ballroom for the dinner and reception. Food was very good. Lots... More 

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Dundas, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 24, 2014

Stayed at the Casblanca for a wedding nearby in wine country. Beautiful wedding, but horrible experience at the Casablanca Winery Inn. The hotel is the opposite of clean, skeleton crew of staff were not interested in guests and the restaurant was a disaster. Wedding attendees met for Sat morning breakfast around 10am. The first group of 6 ordered their breakfast... More 

Was this review helpful? Yes 3
Mississauga, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 8, 2014

The Casablanca seems like a really nice place to stay when you first enter the building. However when you stop and look around you realize that cleanliness is definitely not a priority for the management. The lobby is okay, but the carpets could use a good cleaning, and the decor needs a bit of an update. We paid for an... More 

Was this review helpful? Yes 4
CWI4, Director of Sales at Casablanca Winery Inn, responded to this review

Thank you for your comments. There is no reason why you should have received a room that had used shampoo and soap bottles - I am surprised to hear that you experienced this. Our housekeeping staff clean the rooms from top to bottom so you should have received new toiletry items - this is our policy. I apologize for the... More 

Columbus
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 4, 2014

I recently stayed here for a business trip on a week day. The hotel was not very busy and has a full service restaurant and a bar on site. I had dinner and breakfast in the restaurant with two coworkers. Dinner was fine, however if you are from the US and used to unsweet brewed iced tea then do not... More 

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CWI4, Director of Sales at Casablanca Winery Inn, responded to this review

Thank you for your review. Our Inn is located at the gateway into Niagara Wine Country and we have a fanastic selection of Wines onsite as well. Many people choose to stay here while touring the local Niagara wineries close by. Our Ice Tea in Canada is usually served sweetened, so your comment about asking for unsweetened, brewed iced tea... More 

Columbus, Georgia
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed August 16, 2014

This was a chosen spot for a business trip. There were several of us from my company planning to stay here. Two days before we were to arrive, my wife, who has been battling breast cancer, was told she needed another surgery immediately and so I informed my company who immediately reached out to Casablanca to cancel. They showed no... More 

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CWI4, Director of Sales at Casablanca Winery Inn, responded to this review

Dear Jack, Thank you very much for your comments. I would personally like to apologize for this - it is certainly not our policy to charge for last minute cancellations due to emergencies. Our staff is trained to be both compassionate and understanding - so I am at a loss to understand how this happened. I would be happy to... More 

Stoney Creek, Canada
1 review
5 of 5 stars Reviewed July 7, 2014

My husband and I had our wedding at Casablanca July 2014. The entire experience was fantastic, starting off with a relaxing visit to the hotel's own spa!! We had our rehearsal dinner on the 8th floor with a great view of Lake Ontario, and the food was absolutely fantastic. We had 25 people in attendance and everyone ordered a meal... More 

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CWI4, Director of Sales at Casablanca Winery Inn, responded to this review

Thank you for your comments. It was a pleasure hosting your Wedding! Best wishes to you both. More 

Windsor, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 19, 2014

This staff has some things to learn about customer service. In the restaurant I was served a drink that had insects in it. When I noticed I immediately stopped eating, called for the server and my bill. The response I got was that fruit flies must have flown into my drink (while I was inside the building). No discount, no... More 

Was this review helpful? Yes 7
CWI4, Director of Sales at Casablanca Winery Inn, responded to this review

Thank you for your comments. I am very sorry that you did not receive the proper level of customer service that you should have. The server should definitely have apologized for this and provided a new drink for you, on the house. I hope that you give us the opportunity to make this up to you on a future visit... More 

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Additional Information about Casablanca Winery Inn

Address: 4 Windward Dr, Grimsby, Ontario L3M 4E8, Canada (Formerly Kittling Ridge Winery Inn and Suites)
Location: Canada > Ontario > Grimsby
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casablanca Winery Inn 3.5*
Number of rooms: 79
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Also Known As:
Casablanca Winery Hotel Grimsby
Casablanca Winery Inn Grimsby, Ontario

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