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Hilton Garden Inn Toronto/Ajax

#2 of 3 Hotels in Ajax
Certificate of Excellence
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500 Beck Crescent, Ajax, Ontario L1Z 1C9, Canada
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Hilton Garden Inn Toronto/Ajax
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Hilton Garden Inn Toronto/Ajax
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284 reviews from our community

Traveler rating
    141
    85
    32
    14
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bancroft, Ontario
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here the night before a conference at the convention center next door. We got in late but they night staff where great. The morning staff where not quite as friendly but the breakfast they offer was GREAT! I would stay here again.

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ny, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

was satisfied.. will visit again... will also recommend this hotel to my friends and family... I widh there were more hotels like this one -- i liked very much. Hilton honors is a good program and I was happy with all I got from these HH points.

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for the fantastic feedback! I really appreciate your comments. I am so glad we were able to accommodate your stay. Please contact me directly at 905-619-5078 when you decide to stay with us next. I will be more than happy to assist you and your family with travel arrangements. More 

Toronto
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I was expecting with a brand new Homewood opened next door that perhaps the HGI might up its game with a rapidly approaching "required" remodel of the rooms. Sadly it hasn't happened yet. The extra amenities available through HGI's across North America were there but the room felt overly large - lots of poorly used space and opportunities for things... More 

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for your feedback. I really appreciate you sharing your recent experience with us. I am thrilled to share with you that guest rooms will start getting renovated by early 2016. I am sure that Hilton garden Inn Toronto Ajax will exceed your expectations once the renovation is completed. It was a pleasure having you stay with us and... More 

Senior Contributor
44 reviews 44 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located in a remote location in Ajax: the wall are thin though - My girlfriends and I were on a weekend getaway and he neighbor was someone unpleasant. The buffet Breakfast is not the best ... It's ideal if you're on the road to get somewhere else not for long stays though. If you don't have a... More 

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your feedback. I apologize if the breakfast was not to your satisfaction. I would really appreciate if you had any recommendations for improvement for next time. We continue to improve and make sure all recommendations are taken into consideration. Thank you for choosing Hilton garden Inn Toronto Ajax for your travel needs and we look... More 

Chatham, Canada
1 review
2 of 5 stars Reviewed 1 week ago

Was disappointed with this hotel, room was not clean, lobby was clean although I tripped with my son in my arms with the carpet not layed out properly. Bed sheets had not been changed. The toilette was also clogged when we arrived in the room. Terrible experience overall.

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

Waterloo, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

This is one of the nicest hotels I've stayed at recently for business. Location adjacent to the conference centre made it so convenient and a decent restaurant makes it an enjoyable experience. I you are looking for a hotel in Ajax for business this one is a very good choice. It's location is so convenient being close to the 401.

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your wonderful feedback about your recent stay at the Hilton Garden Inn Toronto Ajax. I am so happy you enjoyed your stay and am pleased to know that the property accommodated your travel needs while you were on your business trip. We look forward to welcoming you back to our Oasis off the 401 in... More 

Ajax, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

This was a perfect location for attending a conference at the Ajax Convention Centre Located near major highways yet not a noisy location and a nice welcoming tranquil lobby Would stay here again if I was attending a conference here

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your wonderful feedback about your recent stay at the Hilton Garden Inn Toronto Ajax. I am so happy you enjoyed your stay and am pleased to know that the property accommodated your travel needs while you were on your business trip. It was a pleasure to have you as our guest and we look forward... More 

Bath, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely Hotel. Heard many major complaints from other guests over our 1 night stay, but we had very few issues. Wish I had known the BED COMFORT IS ADJUSTABLE! I had a terribly uncomfortable sleep, but the rest of my family were fine with it. Our only other issue was towels... we had a 2 Queen room, with 2 adults... More 

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your recent experience with us. My sincere apologies for you not being made aware of our garden sleep system beds. All our beds have an adjustable knob installed beside the pillow letting guests to make their bed comfort to either soft or firm. Issues that you experienced during your stay have been... More 

2 reviews
1 of 5 stars Reviewed April 7, 2015

If your staying as part of a group, I STRONGLY recommend finding a different place to stay. The staff here are very disrespectful and it is definitly NOT child friendly. Stayed as part of a Hockey team for Tournament and was harrased on 4 occassions. Manager seemed it was fun and also snuck his own family in for a free... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. The property experienced a very challenging weekend due to the noise and kids running around disrupting other... More 

milton, Canada
1 review
5 of 5 stars Reviewed April 4, 2015

We stayed here for a hockey tournament and the room was perfect for our family. Room was spacious and very clean with all the amenities. We had our own kitchen with a stove and full fridge will all the appliances that we needed and had all the utensiles also

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for the wonderful review. I am glad we were able to accommodate your travel needs. It was a pleasure having you stay with us and we look forward to welcoming you again to our property very soon! More 

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