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Hilton Garden Inn Toronto/Ajax

#2 of 3 Hotels in Ajax
Certificate of Excellence
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500 Beck Crescent, Ajax, Ontario L1Z 1C9, Canada
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Bed N' Breakfast
Best prices for: 1 room 1 guest
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Hilton Garden Inn Toronto/Ajax
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Hilton Garden Inn Toronto/Ajax
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276 reviews from our community

Traveler rating
    139
    82
    30
    13
    12
See reviews for
76
57
20
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • Italian first
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English first
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    (276)
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    (61)
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    (73)
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2 reviews
1 of 5 stars Reviewed 2 weeks ago

If your staying as part of a group, I STRONGLY recommend finding a different place to stay. The staff here are very disrespectful and it is definitly NOT child friendly. Stayed as part of a Hockey team for Tournament and was harrased on 4 occassions. Manager seemed it was fun and also snuck his own family in for a free... More 

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. The property experienced a very challenging weekend due to the noise and kids running around disrupting other... More 

milton, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a hockey tournament and the room was perfect for our family. Room was spacious and very clean with all the amenities. We had our own kitchen with a stove and full fridge will all the appliances that we needed and had all the utensiles also

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for the wonderful review. I am glad we were able to accommodate your travel needs. It was a pleasure having you stay with us and we look forward to welcoming you again to our property very soon! More 

Ottawa, Canada
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I would definitely stay here again. My only beef is inattentive service at dinner (corrected itself over the course of the meal) and not enough staff to cover all the bases in a timely way at the breakfast buffet.

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your recent stay experience with us. I highly appreciate the feedback. I am really sorry about the inattentive service that you experienced during dinner time. Your feedback has been circulated to our Food and Beverage Manager and the concern has been rectified. Please be assured that comments and concerns received by our guests are our highest... More 

Toronto
1 review
5 of 5 stars Reviewed 3 weeks ago

The manager of the hotel (Leslie) is outstanding! The level of service that she and her team provide are first rate. I thought I had forgotten an item in my room after check-out, and I called her to inquire about it as it could have been an emergency for me. She immediately went to the room and checked for me... More 

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for the fantastic review about your recent stay at the Hilton Garden Inn Toronto Ajax. It is a pleasure to have shared this review with Leslie who is an asset to this property. It is with great pride to have staff who are very caring towards guests needs and enjoy hospitality as their profession. I am so happy... More 

Des Moines, Iowa
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was very clean and comfortable. We booked it primarily for its location just less than half a kilometer from highway401. In out trip we stayed in total 4 hotels in 4 locations and this was the best hotel in terms of amenities and least priced. Everything you need like malls,cinema,shopping(not very big but nice and cozy) is with... More 

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your recent experience with us. The location is fantastic as it caters to major restaurants, shopping, movies as well as a casino which is a 10 minute drive from the hotel. I really appreciate your feedback. It was a pleasure having you stay with us and we look forward to welcoming you again in the near... More 

London, Canada
Top Contributor
97 reviews 97 reviews
72 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had spent the previous night at the Hilton Garden Inn at Niagara on the Lake where they invited you to visit their "sister" hotel in Ajax which coincidently I did. The Ajax property is almost a mirror image of the Niagara hotel. It has the same layout, same menu and the same overall design. The rooms were comfortable and... More 

Was this review helpful? Yes 1
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for the brilliant review. It is so encouraging to share such positive reviews with staff and management. The layout of every Hilton garden Inn is structured to mirror identical experiences so that every guest no matter where indulges in our logo "Everything... Right where you need it". I am so glad we were able to accommodate... More 

Trenton, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love the Hilton Garden Inn in Ajax, Ontario. Always smiling faces at front desk, great housekeeping staff, great breakfast. Love the pillows and very comfortable beds - there is a dial to adjust mattress to your liking. I usually stay on a Sunday for one night and find it very quiet. I have eaten dinner at this hotel and... More 

Was this review helpful? Yes 1
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your recent stay experience with us. I am very pleased that we were able to accommodate you, and I will certainly let our staff know about your review. Thank you for giving us the chance of hosting you and we look forward to welcoming you again to the Hilton Garden Inn Toronto Ajax very soon! More 

Brighton, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2015

At a rate of 149.00 plus taxes for a whirlpool room with king bed, they should include at least a continental breakfast. Pillows were very soft and comfortable, mattress was disappointing for comfort. Towels in room were frayed and worn, would have expected more. I must say that the customer service was extremely good, staff were friendly, courteous and helpful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your business and for your kind review about our staff on Trip Advisor. I am sorry that the quality of the towels were not up to par with Hilton Standards. I have discussed this issue with our housekeeping manager and all necessary changes to replace the worn towels are on their way. Were you aware... More 

Hamilton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

Amazing hotel. Immaculate lobby. Clean, quiet, and large guest rooms. In suite Keurig a nice touch. Great internet. Close to many amazing restaurants and a power centre is about a 2 minute drive away (costco, walmart, the keg, target, chapter's, starbucks, buffalo wild wing, banana republic). Easy check out. Felt safe. Just off the 401.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for your kinds words about your stay at the Hilton Garden Inn Toronto Ajax. We really appreciate your comments and your business. I am glad that you found our facility to your liking and enjoyed your stay with us. It was an absolute pleasure to have you stay with us and we look forward to welcoming you again... More 

Ottawa, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2015

I stayed in this hotel with my son on our way to Toronto. It was a very comfortable hotel just off the 401. Room was clean, comfortable and quiet. Although we did not use the pool, it did seem very small. Overall, it was a very pleasant experience and I would stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you very much for staying at the Hilton Garden Inn Toronto Ajax and making our property your new Go-To place to stay while traveling in Durham region. I also want to thank you for taking the time to let us know about your stay, I am thrilled to hear that you enjoyed our rooms and facilities and hope we... More 

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