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Hilton Garden Inn Toronto/Ajax

3.0 of 5 500 Beck Crescent, Ajax, Ontario L1Z 1C9, Canada
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Certificate of Excellence 2014
Hilton Garden Inn Toronto/Ajax
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Hilton Garden Inn Toronto/Ajax
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263 reviews from our community

Traveler rating
    132
    79
    29
    13
    10
See reviews for
72
56
16
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (263)
  • Mar-May only
    (48)
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    (73)
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    (73)
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    (69)
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1 review
4 of 5 stars NEW

We picked the Hilton Garden Inn for it's location. It has a lovely spa just up the street, the casino is nearby, and there are numerous restaurants quite close. It is an easy access to the 401 - we were using the hotel for a girl's weekend before our college student went back to school from a reading week. Very... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for taking the time to share your recent experience with us. The stand out review is truly appreciated by our staff and management. We strive to go above and beyond for our guests and are delighted in getting feedback like this. It was our absolute pleasure to have you as our guest and we look forward... More 

Orleans, Ontario
Top Contributor
75 reviews 75 reviews
71 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for two nights on business and was very satisfied. Hotel is clean, new with good restaurant, decent gym, excellent why, great front desk and service staff. It is two blocks from Salem and Kingston Roads intersection with big boxes, LCBO, Beer Store, restaurants, gas stations and retail galore. As well, it is 1 minute from the 401 interchange... More 

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

We are extremely excited to hear your wonderful feedback and I will be sure to share this with all of our departments at the hotel. It is always a top priority to provide genuine care for our guests and our mission to empower staff to create unique and memorable experiences. It was our absolute pleasure to have you stay with... More 

Meaford, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

There is no lunch provided. If the weather is bad you are left to microwave or order in. Staff are helpful but do not offer any information on local places to go. This is a little off the beaten track and relatively close to a shopping plaza.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your recent experience with us. Unfortunately, Hilton Garden Inn Ajax is not a full service hotel and thus does not offer lunch options. However we are open for breakfast and dinner everyday. There are plenty of restaurants close by that offer a variety of food selections. It was a pleasure having you... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have no problem recommending this hotel to travellers. Staff were friendly, accomodating; hotel was clean and complimentary breakfast was probably the most fulfilling for an accomodation that includes breakfast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you very much for the wonderful review. I am thrilled to hear that you enjoyed your stay. Please let us know when you decide to stay with us again and I can assure you will have a flawless hospitality experience.It was an absolute pleasure to have you stay with us and we look forward to welcoming you back very... More 

North Bay, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was well kept and clean. The staff were aloof but answered you if you asked them a direct question. The rooms were a decent size, but the fridge froze my food and I couldn't find how to turn it down. The location was a good one as it was right off of the 401 and close to shopping... More 

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your sharing your recent experience. Your feedback is very important to us as we are continually striving to perform better with our services and facility. Your comments will be discussed with staff and management and every effort will be initiated to make sure you have a flawless hospitality experience the next time you stay with... More 

London, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

Unprofessional staff at the front counter and I was so embarrassed in front of my child and friends! The staff didn't care about my situation and were very cold with their responses. I liked how close the hotel was to the arena but with the price of the rooms I would have thought the breakfast would be included. Nope! If... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your experience about your recent stay. My sincere apologies for the not receiving the service that you deserve. I have reviewed your comments with our front desk team and am really sorry for the inconvenience caused with your overall stay. Please be assured that proper re-training will be provided to the staff to ensure highest guest... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Terrible experience both times we stayed. management seems to know what they are doing however front employee/ some amenities were not up to standards. I do not wish to stay at this hotel again. Thank you

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. I am so sorry to hear that you did not experience the service and quality of the facility that hotel prides upon. I have reviewed your comments with our front desk team and am really sorry for the inconvenience caused with your overall stay.... More 

Senior Contributor
23 reviews 23 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I wanted to review this hotel for long time but I keep forgetting..my wife and I stayed here for a night after an event at the Ajax Convention Centre and there was nothing special about the hotel except its location which is right off the 401. Our room was overlooking the highway 401 which I didn't mind...since we booked it... More 

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your recent experience with us. I am glad you enjoyed the breakfast served in the morning. Please let us know if there is anything we can do to make your next time stay more enjoyable and comfortable. Your feedback is valuable to us and any comments or suggestions for improving the quality... More 

Northwest Territories, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

I found the hotel suitable for my business needs. The room was clean and serviced daily. Great coffee in the room and great selection for breakfast. The open breakfast dinning was a little off-putting and confusing but over all it was good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your feedback. I am glad you enjoyed the stay with us. We look forward to having the pleasure of hosting you in the near future. More 

Kitchener, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We would stay here again. Check in was easy - we checked in online which was helpful since we were traveling with friends and could chose rooms next door to each other. The front desk staff was pleasant. The rooms were clean and the WIFI worked very well. The food in the restaurant was fabulous (we stayed for dinner). Rooms... More 

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

I am so happy to hear that you had a great stay with us. We strive to ensure our service exceeds our guest expectation on every guest stay. Your feedback is essential to ensure that we continually improve as an organization. Once again, thank you for choosing us as your first choice of hotel in the durham region. I look... More 

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Additional Information about Hilton Garden Inn Toronto/Ajax

Address: 500 Beck Crescent, Ajax, Ontario L1Z 1C9, Canada
Phone Number:
Location: Canada > Ontario > Ajax
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Toronto/Ajax 3*
Number of rooms: 135
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Also Known As:
Hilton Garden Inn Toronto/Ajax Hotel Ajax
Hilton Garden Inn Ajax
Hilton Ajax
Ajax Hilton

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