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Hilton Garden Inn Toronto/Ajax

3.0 of 5 500 Beck Crescent, Ajax, Ontario L1Z 1C9, Canada
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Certificate of Excellence 2014
Hilton Garden Inn Toronto/Ajax
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Hilton Garden Inn Toronto/Ajax
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253 reviews from our community

Traveler rating
    130
    74
    28
    13
    8
See reviews for
67
54
16
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (253)
  • Mar-May only
    (48)
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    (73)
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    (73)
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    (59)
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London, Canada
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This is a great place to stay. You are close to the 401 and the Hotel has great amenities for breakfast, dinner and a good work out area. There is shopping and a good selection of restaurants nearbye as well. I would recommend this Hotel to anyone who travels in and around the Ajax, Whitby, Oshawa area for work or... More 

Review collected in partnership with Hilton Garden Inn

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manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Toronto Ajax. I am really happy that you enjoyed your stay with us.We strive to ensure our servcie exceeds our guest expectations. It is always an encouragement that valued guests like you appreciate the services and facilities that we proudly offer.... More 

1 review
5 of 5 stars Reviewed 1 week ago

I visit Canada 2-3x a year - and will only stay at this hotel because of the staff, hotel cleanliness, and overall experience. I highly recommend this (and all the Hilton's for that matter) - as they are very clean and attentive.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you very much for the wonderful review. I am thrilled to hear that you enjoyed your stay. We would love to have you back very soon. It was an absolute pleasure to have you stay with us. Cheers! More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I do not recommend this hotel to any of my friends. This hotel needs a lot of improvement. Too much Lysol. sprayed in the room. Pantry does not have a lot of acceptable food. The restaurant in the hotel closes too early.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your feedback, we apologize for any inconvenience caused during your stay. We highly appreciate your concerns and will make every effort to find solutions so that you are not disappointed with us in the future. I look forward to having you stay with us and promise to demonstrate our commitment to your comfort. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I spent one night at this little hotel in Ajax recently and our experience was excellent. The food was good and the customer service was excellent. From the front desk to housekeeping to the restaurant the staff was helpful and friendly! We enjoyed a pleasant stay!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for the fantastic feedback. I am so happy you enjoyed your stay with us and truly appreciate your kind words. On behalf of all staff and management, it was an absolute pleasure to have you as our guest and we look forward to welcoming you to again in the near future. Cheers! More 

Wingham, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

There is absolutely noting negative to say about this hotel. Price was more than reasonable. Staff was wonderful and helpful. Room was big, quiet and clean. They treated our kids as equals and talked directly to them when asking questions. Internet connection was excellent.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jimmy C, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your recent experience with us. It was very pleasing to have your positive feedback about out hotel. Customer reviews are very important to us as it provides a great training tool to enhance better customer service and appreciation in the future. We look forward to welcome you and your family at the... More 

Ottawa, Ontario, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is my third Hilton Garden Inn and I have to admit to the last review I read I disagree. This location did not meet the standers I've come to expect from a HGI. First, when we were greeted, you could tell the girl at the front desk wasn't in a pleasing mood as it could be felt in our... More 

Was this review helpful? Yes 1
Jimmy C, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your recent experience with us. I am so sorry to hear that we did not meet your expectations during your stay with us Customer reviews are very important to us as it provides a great training tool to enhance better customer service and appreciation in the future. I apologize for all of... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel ably meets the expectations associated with the name Hilton. It is well appointed, always immaculate, staff are very courteous and helpful. Wonderful restaurant also. Would highly recommend a stay here. Great location, conveniently near lots of shopping and the 401.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jimmy C, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your recent experience with us. I am glad that your stay with us was comfortable. Customer reviews are very important to us as it provides a great feedback for products and services offered by the hotel. We look forward to welcome you at the hotel again in future. Please contact me directly... More 

AJAX
2 reviews
4 of 5 stars Reviewed December 20, 2014

Good hotel especially since there are not too many options in Ajax to make the standards stay high. Close to restaurants and shopping. Easy access to 401. Rooms were clean and comfortable. No continental breakfast offered but overall good value for your money.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jimmy C, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for your kind feedback about your stay at Hilton Garden Inn Ajax. I am happy that your overall stay was enjoyable with us and assure your that based on your feedback we will try to improve even more to provide our guests with maximum value for their money. Kind regards Atif Zarif Assistant Front Office Manager More 

Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 15, 2014

Check-in: The WORST front desk customer service reporesentative(Shalini) Very rude and made my wife wait 45 minutes because the reservation was under my name and I was in a meeting. Management: No accountability. Although apologizing for the inconvenience to my wife, did not even come out to face me when I arrived. Noise: Were placed in a room directly above... More 

Was this review helpful? Yes 1
Jimmy C, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Dear Steve, Thank you for taking the time to share your feedback about your recent stay with us. I am so sorry to hear that you did not experience the service and quality of the facility that hotel prides upon. I have reviewed your comments with our front desk team and am really sorry for the inconvenience caused with your... More 

London, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed December 2, 2014

Stayed one night for work...nice clean room. Very comfortable bed with an assortment of pillows to chose from....quiet, everything I need and excellent breakfast included....lots of shopping and a casino nearby...will be back!!

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

I really appreciate you taking the time to share your positive feedback with your recent stay. It is good to hear that you like the products and quality in our guest room. We strive to ensure our team members know how to exceed our guest expectations with each stay. We are happy that you had an enjoyable stay. Please come... More 

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Additional Information about Hilton Garden Inn Toronto/Ajax

Address: 500 Beck Crescent, Ajax, Ontario L1Z 1C9, Canada
Phone Number:
Location: Canada > Ontario > Ajax
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Toronto/Ajax 3*
Number of rooms: 135
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Also Known As:
Hilton Garden Inn Toronto/Ajax Hotel Ajax
Hilton Garden Inn Ajax
Hilton Ajax
Ajax Hilton

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