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Hilton Garden Inn Toronto/Ajax

#2 of 3 Hotels in Ajax
Certificate of Excellence
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500 Beck Crescent, Ajax, Ontario L1Z 1C9, Canada
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1 room 1 guest
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Hilton Garden Inn Toronto\/Ajax
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318 Reviews from our TripAdvisor Community

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Traveler rating
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    104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (318)
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Barrie, Canada
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here one night while on the road and it's a nice little stay. We had a king size bedroom and it was quite large and spacious. The beds are incredibly comfortable, the rooms are very clean and staff are very welcoming and polite. I loved the large bathtub in the room, the separate large shower in the bathroom and... More 

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

We are extremely excited to hear your wonderful feedback and I will be sure to share this with all of our departments at the hotel. It is always is a top priority to provide genuine care for our guests and our mission to empower staff to create unique and memorable experiences. It was our absolute pleasure to have you stay... More 

Hamilton, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Very clean, everything worked well and we were made to feel welcome by every staff member we encountered during our stay. The room was very quiet and elevators were quick to respond. We will return again when in the neighbourhood.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for taking the time to write an outstanding review about Hilton garden Inn Toronto Ajax. We are delighted to be acknowledged with such a great review and to know that the staff and facility is appreciated by guests like you! Thank you and we look forward to seeing you again very soon! More 

Rochester, Michigan
2 reviews
4 of 5 stars Reviewed 1 week ago

It was a great stay with a wonderful breakfast. The wait staff was very nice and looked after many needs. This will be my choice to stay when I am traveling. It's this survey that is making it questionable, and they still want me to add more words even though I have stated how I feel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for your wonderful feedback about your recent stay at the Hilton Garden Inn Toronto Ajax. I am so happy you enjoyed your stay and am pleased to know that the property accommodated your travel needs while you were on your trip. We look forward to welcoming you back to our Oasis off the 401 in the... More 

Minnesota
Level Contributor
216 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Garden Inns tend to be nice and this one is no exception. Room was spacious, bed comfortable and everything clean. The main downside was the very loud air conditioner. Finally had to turn it off in order to sleep. The room was then very warm!

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for the wonderful feedback! I am thrilled to know that you enjoyed your stay with us. It is always is a top priority to provide genuine care for our guests and our mission to empower staff to create unique and memorable experiences. Your concern with the air conditioner has been passed on to the maintenance team and the... More 

Calgary, Canada
Level Contributor
342 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at many Garden Inn's -- this one is pretty much the same as all of them. The staff was very friendly -- but did seem to have some issues with requests. I asked for an additional bath towel -- then went out for 5 hours. We came back and still no towel. I eventually tracked down a... More 

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your recent experience with us. Your review has been shared with team members and all measures will be taken to have guest preferences as priority. Please let us know when you will be in town next and it is our promise to make sure you have a wonderful and enjoyable stay!! We look forward to seeing... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I think there should be Complimentary Breakfast for the guests included in the price for a room because other hotels in the area do give that at a better rate. Also the elevators were not always clean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your recent experience with us. I appreciate your feedback. Your comments will help us to continually improve as an organization. We appreciate your business and we look forward to welcoming you in the near future. More 

Washington DC, District of Columbia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 4 days . Hotel location is nice. Close to high way and all shopping centers and restaurants . Very clean. One of the things that they need to fix their operator line (0). If you try to reach any one by calling guest service or operating , won't be able to find. The phone rings but no one... More 

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for your feedback about your recent experince at the property. My sincere apologies for being unable to exceed your expectations. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your hotel visit was interrupted and I have taken your comments to our team to ensure that in the future... More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I was at this place for a wedding reception and left feeling awful. I can't eat gluten or dairy as both make me sick. Despite me rsvp'ing this the staff had no idea of my dietary restrictions (which isn't their fault). However upon notifying the event coordinator (I'm assuming that was who she was) I thought all was fine. She... More 

Was this review helpful? Yes 1
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your experience with us. My sincere apologies for not being to exceed your expectations.I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your hotel visit was interrupted and I have taken your comments to the specific department manager to ensure that in the future we do a... More 

Sudbury, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean rooms and lobby. My only issue is the awful wifi. I understand there is a pay option but I've never had such awful free wifi at a hotel. Room service was good but very pricey. Front desk staff very helpful and friendly.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for taking the time to write a review about your recent stay. My sincere apolgies for the WIFI being too slow. I will definately look into the matter and have it fixed right away. Thank you for getting this to my attention. We appreacite your business and look forward to having you stay with us again.... More 

Massachusetts
Level Contributor
176 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is the usual Hilton Garden Inn which is clean and modern located next to the convention center. As HHonors members, we were able to get free breakfast tickets. If you want a quiet room, request one facing the back of the inn as the front faces the highway.

Was this review helpful? Yes
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for choosing the Hilton garden Inn Toronto Ajax as your hotel of choice for your accomodation needs in the Durham region. Thank you for being a part of the Hilton family and we sincerely apprecite your business. Please let us know when you are in town next and we will be more than happy to host you and... More 

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