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Comfort Inn - New Glasgow

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740 Westville Road, New Glasgow, Nova Scotia B2H 2J8, Canada
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1 room 1 guest
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Comfort Inn - New Glasgow
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86 Reviews from our TripAdvisor Community

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Traveler rating
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    24
    8
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (86)
  • Mar-May only
    (13)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (3)
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There are newer reviews for Comfort Inn - New Glasgow
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

Comfort inn is always a very reliable place to stay. I booked a day before and had no problems suecuring a room. My company stays frequently with comfort inns across the province and opinions are great across the board. Also excellent was a free room upgrade to a business class room - thank you to the gals at the front... More 

Was this review helpful? Yes 1
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear mcginnisdavid9, I would like to say thanks from all of us for choosing to stay at Comfort Inns. Your kind review is very much appreciated and we are happy to hear that you and your co-workers enjoy your stays. We look forward to welcoming you back to Comfort Inn New Glasgow! Kind Regards, Diane Mahar More 

Bayside, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 16, 2013

Nice accomadating staff clean rooms comfortable, Choice privileges drives me the Ya sign up for the card 2 separate nights 1 night free on the sign out front. The Manager tells me you get 8000 points which is the same thing. After two separate stays I don't get the points I call they tell me I didn't register for the... More 

Was this review helpful? Yes 1
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear Bradley M, Thank you for staying with us at the Comfort Inn New Glasgow and posting your review. I am happy to hear that you enjoyed your stay and I have passed along your comments in regards to the Choice Privileges program to the Choice Hotels Corporate Office. They were appreciative of the feedback and I believe that comments... More 

Pinellas Park Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 26, 2013

We had a very comfortable night at this location while waiting for the NL ferry service to resume. The staff were very helpful and efficient....the housekeeping staff were super good. It was a very quiet night even tho close to the TCH. Breakfast was just fine..would not hesitate to return.

Was this review helpful? Yes 2
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear Sparbil, Thank you for your review of Comfort Inn New Glasgow. We very much appreciate the fact that you chose our property for your stay-over during the unexpected ferry delay and that you have taken the time to share your experience. I hope that we will have the opportunity to serve you again on a future visit. Kind Regards,... More 

Newfoundland, Canada
Level Contributor
322 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 554 helpful votes
2 of 5 stars Reviewed March 31, 2013

We checked in early and the check in was no problems.The front desk girl was great.The room with this comfort inn was only motel clean,the room had a beer cap on the floor and the previous guests bill on the dresser for his 3 night stay ok so you actually clean and vacuum a room!!! NOT!! plus the cleaning girl... More 

Was this review helpful? Yes 4
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear GreyhoundLover, Thank you for returning to the Comfort Inn New Glasgow and for posting an updated review for our property. I was disappointed to learn that during your recent stay our new breakfast seating area went unnoticed. It is located adjacent to the front lobby in a converted guest room (formerly room 121). We made these arrangements last November... More 

Travelers are raving about these New Glasgow hotels

Moncton, Canada
1 review
5 of 5 stars Reviewed March 18, 2013

The front desk staff are always very friendly and accommodating. Rooms are very clean. Breakfast is great. Stay here on business trips. Was upgraded to a business class room! Would recommend to anyone! Hotel is next door to Tim Hortan's and other amenities.

Was this review helpful? Yes
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear Dale A, Thank you for choosing the Comfort Inn New Glasgow while on your business trips to New Glasgow. We very much appreciate your recommendation and feedback of your experience while staying with us. Look forward to seeing you again! Kind Regards, Diane Mahar More 

New Glasgow, Canada
1 review
5 of 5 stars Reviewed March 13, 2013

I am a firm believer in customer service. Actually that is an understatement, I believe customer service is what makes a business. This hotel hit the nail on the head when it comes to customer service. The manager and staff at this location were so outgoing and accommodating. They made is easy to approach them and ask for anything or... More 

Was this review helpful? Yes
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear Adam H, Thank you for your wonderful review! Not only are we fortunate to have great staff members like Julie, we are also fortunate to have guests that are willing to share their experience. We look forward to seeing you again soon! Kind Regards, Diane Mahar More 

Sydney, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 18, 2012

I really enjoyed my stay at this hotel. It is in a great location with everything you need close by. I was extremely pleased with how friendly staff were. They were so nice and happy to help you in any way they could. The rooms are exactly modern but they are very clean. It was a very pleasant stay and... More 

Was this review helpful? Yes
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear Laurena C, I would like to thank you for choosing Comfort Inn for your recent trip to New Glasgow and let you know that we are very appreciative of your kind comments. We are happy to hear that your stay was enjoyable and we look forward to seeing you on your next visit! Kind Regards, Diane Mahar More 

Haute Aboujagane, Canada
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed October 18, 2012

This is a regular Comfort Inn, nothing extraordinary. The hotel is very clean no complaints about that but sometimes the staff can be a little iffy. I have stayed at this location a few times and the staff is capable of excellent service as well as very poor service. Last visit was the first time I had issues with someone... More 

Was this review helpful? Yes
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear boisverf, Thank you for taking the time to write about your recent stay with us. We appreciate your comments as they provide insight to our team, as well as further incentive to improve our guest service levels to make them more consistent. I do apologize that more was not done to try and resolve the discomfort you endured of... More 

Newfoundland, Canada
Level Contributor
322 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 554 helpful votes
2 of 5 stars Reviewed October 11, 2012

Arrived at around 8 pm only to find very liminted parking if you have any kind of trailer do not book this comfort inn go some where else. The WiFI is terrible I called the front desk and was told to call thier WiFi supplier as other guests also where having problems????? if the motel has no hot water do... More 

Was this review helpful? Yes
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear GreyhoundLover, Thank you for taking the time to tell us about your experience at our hotel. I am sorry you were disappointed on this occasion, and I apologize for any inconvenience you experienced. Our property provides 24-hour IT support for guests who may experience issues connecting to the internet. IT support typically needs to work with the individual who... More 

Halifax
2 reviews
1 of 5 stars Reviewed October 6, 2012

This hotel reeks of cigarette smoke. Not a great hotel if you are a non-smoker. Even the non-smoking rooms stink. The breakfast area is their lobby with very limited seating. I would definitely not recommend this hotel.

Was this review helpful? Yes
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review

Dear caper24, Thank you for taking the time to post your review on Trip Advisor. I would like to offer my apology that your recent experience was not satisfactory. We admit that sometimes the smell from our smoking-optional rooms can carry beyond the closed room doors and we would like to assure you that this problem has been identified. Our... More 

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