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Holiday Inn Express & Suites - Sherwood Park

2.5 of 5 11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
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Holiday Inn Express & Suites - Sherwood Park
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Holiday Inn Express & Suites - Sherwood Park
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71 reviews from our community

Traveler rating
    21
    34
    9
    6
    1
See reviews for
11
10
8
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (11)
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    (23)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

This review is specific to inform the public of the consistently outstanding customer service. They remember me always. They've gone out of their way to help my elderly father. They are consistent with what they charge me each time I arrive. They are without a doubt, the best serviced hotel consistently I've been at in all my years of travels.... More 

Was this review helpful? Yes
Houston, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2014

We arrived on the 26th of November from Texas. Walked and thought OH, my goddness its being remodeled. No laundry, no gym and the food area was in the conference room. Woke up in the morning and at the front desk was Lindsay. She started to make a great difference already. Smiling and eager to make a great difference. Which... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

What an amazing way to start my week. Thank you Kay J for taking the time to do such a wonderful review. Renovations can be very frustrating for our guests as it does create an inconvenience at times but the end result will be worth waiting for. I agree that we have are fortunate to have of best staff here... More 

Medicine Hat, Canada
Top Contributor
59 reviews 59 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stayed here for business very tidy hotel with friendly staff. Room was spacious and comfortable. Everything was very clean and user friendly. There is always a negative and that would be the breakfast, very average. However I will stay again.

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Jason W for taking the time to review our hotel. I am very pleased to see that not only were the rooms clean but the staff met your expectations. I am sorry to hear that you found our breakfast average. It is a challenge to make it more exciting. We are hoping to welcome you back in the... More 

Vancouver
Contributor
18 reviews 18 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 2, 2014

This is the hotel where management hires a contractor to remodel some areas between 10:00 PM and 3:00 AM! That's right. According to the reception, the contractor was retained to work on the building in the middle of the night. I could hear them drilling and using a mitre saw, so did my colleague on the third floor. The work... More 

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Please accept my apologies for the disruption during your stay with us. We did agree to allow the tiler to work in the evenings if there was no noise. At the first concern expressed by our guests he was to quit and it is my understanding that he did. We chose to try it this way so that our guests... More 

1 review
5 of 5 stars Reviewed November 3, 2014

During a business trip and away from home (Toronto) for a full week it was nice to see many friendly faces (staff) make my time there enjoyable. Great place to stay and a nice morning breakfast. I will be back as you work the rates to assist my company which was very much appreciated. See you again David Brown of... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

This is a very pleasant way to finish my day. Thank you David B for taking the time to review our hotel and staff. I was very pleased to read that the staff were able to assist you with your requests and to able to go above and beyond for you. I will definitely let Lindsay know about the compliment... More 

Calgary
Top Contributor
60 reviews 60 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 18, 2014

After a long drive and couple of rounds of golf we settled in for a good rest. Thanks for a great night sleep. Breakfast could be improved on. Some more variety and fresher items and pastries and fresh fruit would be nice. Comped with the room so really not complaining. Just suggesting.

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you for taking the time to complete a review William CL. I was very surprised and sorry to read that our breakfast items could have been fresher. We do have deliveries twice a week for fresh fruits and pastries so I will definitely be speaking with our supplier. I am pleased to see that you did get a comfortable... More 

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 16, 2014

I stayed 1 night for business trip. Room is clean and bedding is comfortble. Breakfast provide continental stuff and scrumble eggs, yogurt, juice. All staff are very friendly. There is a small fitness room with a hot tub.

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear Aqufina: We are very proud of our hotel and I am pleased to see that the room was comfortable and clean. Housekeeping does take pride in their work and it shows. I agree regarding breakfast, it is fantastic to have a selection of hot and cold items with enough variety to satisfy our guests. Thank you for your review... More 

Langley, Canada
1 review
4 of 5 stars Reviewed October 15, 2014

Upon entering the hotel to check in, we were greeted by Limone, the front/reception clerk. She was very friendly, pleasant to deal with and very efficient; a perfect ambassador for the hotel chain. You will be lucky if she is working when you stay. Breakfast was good, offering hot and cold item choices. The room was clean and newly renovated.... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you E.D. for taking the time to complete such a positive review of our hotel. It is a wonderful way for me to finish a week to read that our staff, Limone in particular, greeted in you in a warm and professional manner. We are indeed fortunate to have staff members that care about our guests and service. We... More 

Top Contributor
88 reviews 88 reviews
43 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 26, 2014

Staying at the express on business in Sherwood park , this hotel is nice and new good wifi connection a hot tub to wind down in after a long jog and the rooms are nice . My king bed room suits my business needs andI will stay here again . The staff were friendly accommodating my travel requirements

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Steven V such positive review for the Holiday Inn Express & Suites. I am very pleased to see that you enjoy the service as well as the cleanliness. We are very excited to let you know that we are going to renovate the lobby area and Great Room in November so on your next stay with us please... More 

Drumheller, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

My husband who is 84 and handicapped, I am 75, were pleasantly surprised by the hotel and staff. We were to attend a funeral on the day of our arrival and we were greeted by the staff and helped in every way. Lindsay with who I made the reservation, met us and made us feel really comfortable right away. Even... More 

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you very much for such a wonderful comment regarding our staff and in particular Lindsay. She is an exceptional person and genuinely cares about our guests. I am sorry that your visit to us was not for a happier reason but we are looking forward to welcoming you back in the future. Yours in Hospitality Janice More 

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Additional Information about Holiday Inn Express & Suites - Sherwood Park

Address: 11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
Phone Number:
Location: Canada > Alberta > Sherwood Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - Sherwood Park 2.5*
Number of rooms: 90
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Also Known As:
Holiday Inn Express And Suites - Sherwood Park
Holiday Inn Express & Suites - Sherwood Park Hotel Sherwood Park
Holiday Inn Sherwood Park
Sherwood Park Holiday Inn
Holiday Inn Express & Suites - Sherwood Park Alberta

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