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Holiday Inn Express & Suites - Sherwood Park

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11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
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Holiday Inn Express & Suites - Sherwood Park
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89 Reviews from our TripAdvisor Community

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Red Deer, Canada
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 25, 2015

Was in town visiting family, we decided to stay in a hotel because the people we were visiting have pets and we have allergies. We choose the Holiday Inn because of positive past experiences in other places. The rooms were quite nice, the staff were very friendly, and the price was very reasonable. The only complaint was that we found... More 

Helpful?
Thank Albertan1978
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Albertan1978 for posting such a positive review of our hotel. Our staff take pride in doing their jobs well and will be very pleased to know that they met your expectations. We do have firm mattresses and I understand that is not everyone's preference. We are looking forward to welcoming you back the next time you visit friends... More 

Victoria, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 9, 2015

I told the desk I was just passing through, wanted a room for the night. The price was on the high-side - but I didn't have options. The room was way more than I needed - a suite with sitting area, kitchenette and large bathroom. If that's what you're looking for, or if you're staying a few days - this... More 

Helpful?
Thank TravellingCanuck2015
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you so much for taking the time to review our hotel TravellingCanuck2015. I agree our Executive Kings are ideal for a longer stay but I am pleased that you enjoyed the room. While our prices do seem high we are very competitive for our area. I was happy to read that you would chose to stay with us again... More 

Quesnel
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 4, 2015

Very pleased with this recently updated hotel! From the modern new furnishings, to the wonderful shower, to the ample hot breakfast, to the very comfortable beds, it was a great stay! Best of all, we booked last minute on Expedia "mystery hotels" & got a great deal!

Helpful?
Thank lacvert
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you lacvert for taking the time to complete such a positive review of our staff and hotel. Our staff take great pride in offering excellent service and cleanliness. They are very proud of their hotel. We are hoping to see you back in the near future. Yours in Hospitality Janice More 

Westerville, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 14, 2015 via mobile

Third year work has brought me to Edmonton area. My compliments to Janice and all of the staff. Updates done in the past year to rooms, breakfast area and lobby. Love that coming back after 11 months Lindsay, Limone, Davindra and Janice recognized me. To all the staff my heartfelt respect for helping me endure my 2 months from home... More 

Helpful?
1 Thank bucksteel
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Bucksteel. What a wonderful way to start our week. All of the staff here are very proud of our hotel and take pride in offering excellent service and welcoming our guests. I hope you have a safe trip home and we look forward to seeing you next year. Yours in Hospitality Janice More 

Stockport, United Kingdom
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 27, 2015

Brilliant as usual. Spotlessly clean, great staff, good quality breakfast and well run. We found the hot tub jacuzzi broken, but the Manager immediately offered to pay for a visit to the very local Millenium plazza pool and health club, which we used and had a great time in. Superb quick thinking and great customer service which was very much... More 

Helpful?
Thank YantoReddish2013
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you for taking the time to write a review of our hotel YantoReddish2013. Please accept our apologies for the issue with our hot tub but I am very pleased to see that our Front Office Manager was able to help you. Millenium Place is wonderful, with lots of things for people to do. Our staff take great pride in... More 

Medicine Hat, Canada
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 12, 2015 via mobile

Stayed here one night leisure and one business. Overall a reasonable stay. However over the last year I have seen the cleanliness go down hill. The apple bowl in the entrance literally has dirt in the bottom not very welcoming. Splashes on the fridge door and bathroom is not cleaned properly. Air conditioning stopped working but I was moved rooms... More 

Helpful?
Thank Jason W
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Please accept my apologies Jason W. It is definitely not up to our standards when housekeeping does not do a excellent job of cleaning our rooms. They do take pride in their jobs so I am not sure what happened however I promise to investigate and have a meeting with the staff of that department. It is feedback from our... More 

Athabasca, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 18, 2015 via mobile

We booked a hotel room for our wedding night at this location . Three weeks before our wedding in May someone has generously got us a room for the night for free somewhere else . I phone to cancel and they said they already put it threw on my credit card . I said I am not staying there and... More 

Helpful?
1 Thank Jenna C
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear Jenna C : I am very sorry to see that you felt that the resolution I offered was not satisfactory. As I had explained the rate that was booked was an advance deposit with no cancellation or refund. I did give you a full refund on the card as a goodwill gesture due to all the confusion and delay... More 

Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 14, 2015 via mobile

After a long day on the road this hotel was easy to find as it is right beside the highway. Check in was friendly and well done. Room was clean and fresh and the beds great. Overall a very good experience. Restaurants are within walking distance to the hotel.

Helpful?
Thank Brad W
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Brad W for posting a great review on Trip Advisor. I was very pleased to see that our staff made you feel welcome and that your room was clean and comfortable. We are looking forward welcoming you back on your next visit to Sherwood Park Yours in Hospitality Janice More 

Houston, Texas
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 11, 2015

Six months ago my huband and I stayed here. It was was being remodeled and the staff and manager were super. Lets start now. We came in on the 7th of June and it was beautiful and clean. they had finished the remodeling. The next morning Lindsay(front desk) and Janice(manager) remembered us. How wonderful it is to be in another... More 

Helpful?
Thank Kay J
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you so much for such an amazing review of our staff and hotel. Our staff are very proud of their hotel and work hard to make everyone's stay is comfortable and welcoming. They will be very pleased to see that their efforts are noticed and appreciated. We are very fortunate to have such dedicated and caring people in all... More 

Prince George, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Easy to find from Yellowhead Highway #16. The room was spacious, comfortable and quiet even with soccer teams staying there. A great place to relax with a restaurant within walking distance. Included breakfast bar provided a great variety from hot to cold in a spacious lovely room.

Helpful?
Thank 111Elaine194
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

What a wonderful way to start my day. Thank you for such a wonderful review of the Holiday Inn Express in Sherwood Park. We are delighted to hear that you enjoyed our breakfast as well as the service from our staff. We are looking forward to welcoming you back in the near future. Yours in Hospitality Janice More 

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