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Holiday Inn Express & Suites - Sherwood Park

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11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
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Holiday Inn Express & Suites - Sherwood Park
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Holiday Inn Express & Suites - Sherwood Park
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85 Reviews from our TripAdvisor Community

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Traveler rating
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    39
    10
    6
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • Italian first
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English first
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    (20)
  • Jun-Aug only
    (28)
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Stockport, United Kingdom
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Brilliant as usual. Spotlessly clean, great staff, good quality breakfast and well run. We found the hot tub jacuzzi broken, but the Manager immediately offered to pay for a visit to the very local Millenium plazza pool and health club, which we used and had a great time in. Superb quick thinking and great customer service which was very much... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you for taking the time to write a review of our hotel YantoReddish2013. Please accept our apologies for the issue with our hot tub but I am very pleased to see that our Front Office Manager was able to help you. Millenium Place is wonderful, with lots of things for people to do. Our staff take great pride in... More 

Medicine Hat, Canada
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here one night leisure and one business. Overall a reasonable stay. However over the last year I have seen the cleanliness go down hill. The apple bowl in the entrance literally has dirt in the bottom not very welcoming. Splashes on the fridge door and bathroom is not cleaned properly. Air conditioning stopped working but I was moved rooms... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Please accept my apologies Jason W. It is definitely not up to our standards when housekeeping does not do a excellent job of cleaning our rooms. They do take pride in their jobs so I am not sure what happened however I promise to investigate and have a meeting with the staff of that department. It is feedback from our... More 

Athabasca, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2015 via mobile

We booked a hotel room for our wedding night at this location . Three weeks before our wedding in May someone has generously got us a room for the night for free somewhere else . I phone to cancel and they said they already put it threw on my credit card . I said I am not staying there and... More 

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear Jenna C : I am very sorry to see that you felt that the resolution I offered was not satisfactory. As I had explained the rate that was booked was an advance deposit with no cancellation or refund. I did give you a full refund on the card as a goodwill gesture due to all the confusion and delay... More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 14, 2015

After a long day on the road this hotel was easy to find as it is right beside the highway. Check in was friendly and well done. Room was clean and fresh and the beds great. Overall a very good experience. Restaurants are within walking distance to the hotel.

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Brad W for posting a great review on Trip Advisor. I was very pleased to see that our staff made you feel welcome and that your room was clean and comfortable. We are looking forward welcoming you back on your next visit to Sherwood Park Yours in Hospitality Janice More 

Houston, Texas
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 11, 2015

Six months ago my huband and I stayed here. It was was being remodeled and the staff and manager were super. Lets start now. We came in on the 7th of June and it was beautiful and clean. they had finished the remodeling. The next morning Lindsay(front desk) and Janice(manager) remembered us. How wonderful it is to be in another... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you so much for such an amazing review of our staff and hotel. Our staff are very proud of their hotel and work hard to make everyone's stay is comfortable and welcoming. They will be very pleased to see that their efforts are noticed and appreciated. We are very fortunate to have such dedicated and caring people in all... More 

Prince George, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Easy to find from Yellowhead Highway #16. The room was spacious, comfortable and quiet even with soccer teams staying there. A great place to relax with a restaurant within walking distance. Included breakfast bar provided a great variety from hot to cold in a spacious lovely room.

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

What a wonderful way to start my day. Thank you for such a wonderful review of the Holiday Inn Express in Sherwood Park. We are delighted to hear that you enjoyed our breakfast as well as the service from our staff. We are looking forward to welcoming you back in the near future. Yours in Hospitality Janice More 

Mission, Canada
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed here for 2 nights while visiting family. The HI Express is nothing fancy, but it's a pleasant stay for a reasonable price. The staff here are very helpful and pleasant. The Breakfast Bar is a nice place to start your day without having to leave the hotel; basic breakfast items, lots of fresh fruit, muffins eggs, sausage, pancakes... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you lajavamic for posting such a positive review of our hotel. The housekeeping staff do take great pride in the jobs and will be very pleased to know that their efforts are noticed. I agree with you about breakfast- pancakes are awesome Yours in Hospitality Janice More 

Fort McMurray, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

First of all, when I called at the hotel, Gary took my reservation and was really pleasant on the phone. When we arrived at the hotel, Limone was on her way to go home and we met her outside, she make us feel very important people and so nice to talk with. We had a late check in and Jack... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you cotry2014 for posting such an amazing review of the service you received from our staff. I am very pleased to see that they made you feel at home. We are very happy with the new rooms and public areas and appreciate all of our guests patience with us during the renovation period. We are looking forward to welcoming... More 

Fort McMurray, Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 24, 2015

We had a late check in, which was done promptly and professionally. The room was clean and well appointed. They provide a hot continental breakfast which was one of the best I have had. The breakfast included: make your own pancake, omelet, sausage and fresh fruit. The check out was smooth. This hotel allows dogs and the pet fee was... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Winnie 211. What a wonderful way to start my week. The staff take pride in delivering clean rooms and excellent service and will be very pleased to know that their efforts are noticed and appreciated. I appreciate you taking the time to post such a positive review. Yours in Hospitality Janice More 

Level Contributor
3 reviews
5 of 5 stars Reviewed April 8, 2015

Once again my wife and myself were treated fantastic by the staff here at the holiday inn express where we always stay while in Edmonton. Smiling faces, clean facilities and a great room and breakfast. I would recommend this hotel to everyone. Once again JM and staff thank you!

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear Bob F It is always a pleasure to have you and your wife come home to stay with us. We appreciate your loyalty. Thank you for posting such a wonderful review of our staff and their commitment to service. Yours in Hospitality Janice More 

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Business center/function rooms (7)
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