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All 7 Sherwood Park hotels

Holiday Inn Express & Suites - Sherwood Park

2.5 of 5 Hotel   |   11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
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Holiday Inn Express & Suites - Sherwood Park

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A recent review
5 of 5 stars Reviewed February 8, 2014
SamanthaMaryLane Cold Lake, Canada
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48 people have reviewed this hotel

Traveler rating
    10
    24
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    4
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Cold Lake, Canada
1 review
5 of 5 stars Reviewed February 8, 2014

My name is Samantha Lane and im a student from TRANSCOM FLEET SERVICES and im staying in this hotel . The house keeping staff is amazing so friendly! A lady named RONA cleaned my room on Feb.17th 2014 and left me a little letter telling me she took pride in cleaning my room. As many hotels as I stayed in... More

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Good Day Ms. Lane: What a perfect way to start my week. Thank you for taking the time to complete such a positive survey. I have posted it in the staff areas as it will definitely make their day to know that what they do is noticed and appreciated. Yours in Hospitality Janice More

Saskatoon, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 3, 2014

We had to make an unexpected trip to Edmonton and hadn't made reservations anywhere to stay. After checking out another hotel nearby (on tripadvisor) we found this one just up the street. We inquired as to availability, rates etc. and were promptly checked in by the friendly and helpful desk clerk. The room was spacious and clean and we were... More

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Okotoks, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 29, 2014

Not a fan of this hotel. Some of the front desk staff were rude when trying to make inquires and one would make you stand and wait while she carried on a personal conversation with her friend either standing at the front desk or on her cell. Don't ask for any bottles of water, they make it out to be... More

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear Mr. Paul R: Please accept my sincerest apologies for the issues you encountered at our hotel. This is truly not the standard of service that we are known for. It is absolutely unacceptable to me that any staff member is on their cell phone at work. This will be addressed immediately. It is also not acceptable that any guest... More

Zoetermeer, The Netherlands
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 27, 2014

The hotel is close to many of the Edmonton businesses and oilfield support companies. And that's most of the kind of people that stay in the hotel. There is no restaurant but luckily there is a pretty decent place right nextdoor. Breakfast is the well-known plastic muffins from plastic plates and plastic knives. The hotel offers the basics of what... More

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Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Good Afternoon Mr. Franz M. I was very pleased to see that you had a clean, comfortable room and a very good sleep. I am sorry to hear that you did not like our complimentary hot continental breakfast. Everything that we use is standard in all Express hotels and we order 3 times a week to ensure that all items... More

St. George, ON
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 5, 2013

I was here on a one night business stop. I've stayed here a number of times. My room was clean and the bed was comfortable. I slept well. On this visit I didn't find the staff very friendly, particularly at check in. That was not the experience in the breakfast area where my experience was very pleasant, as it has... More

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Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Good Morning MarkLWills Please accept our apologies for not delivering our normal exceptional service at check in. The front desk staff do make every effort to exceed our guests expectations so this does surprise me. I am very pleased to see that the service in the breakfast room met your expectations. I do hope that you will give us another... More

Contributor
19 reviews 19 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 1, 2013

Check in was quick and efficient as was check out. The breakfast was different each day of our three day stay, nice selection and hot coffee and tea. None of the staff seemed to go out of their way and it felt like I was inconveniencing them at times. One of the housekeepers was in the elevator when the door... More

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1 review
4 of 5 stars Reviewed September 10, 2013 via mobile

I stay here for a over night.i love my room. my first impression to my was so clean and sharp.mini fridge and microwave that will be a great,about the service they give what I'm looking for they very friendly people.

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you for taking the time to complete such a positive survey for our hotel. I am very pleased that you found our rooms comfortable and clean. The staff do take pride in meeting and exceeding our guest expectations. We are looking forward to welcoming you back in the near future. Yours in Hospitality Janice More

Swansea, Illinois
Top Contributor
108 reviews 108 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 12, 2013

Sorry for the play on their ads, but it was just OK. The most frustrating thing was the lack of internet bandwidth. The internet was basically useless unless you used it in the middle of the night. Very hard to do any work that required the internet (yes even e-mail.) The room, bath, etc. were fine. Breakfast was the highlight.... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear David F, Thank you for your feedback and for choosing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is great to know you liked the breakfast, our location and your accommodation. Please accept our apologies for the inconvenience you had with... More

Saskatchewan, Canada
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 4, 2013 via mobile

Close to my office, clean and updated. No restaurant on site but serves a decent breakfast in the morning and restaurants not far away. Rooms and bathrooms a decent size. Price is average for the area. Stayed here 7 years ago when it was newer and I can say its been well maintained.

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Canada
Top Contributor
53 reviews 53 reviews
38 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

Spent two nights. Check in avg to poor. Unlike every other hie I have stayed un, No check in gift for gold member..... And I not referring to the Austin powers movie !! Room on the smaller side. Two q beds small flat screen tv. Fridge and microwave good. Breakfast was below what I consider good for hie. Was constantly... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear DJRCanada, Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased you liked the location of our hotel. However, I would like to apologize for the overall dissatisfaction you had experienced during your stay. Your feedback is very important to us as this assists us in continually improving the... More

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Additional Information about Holiday Inn Express & Suites - Sherwood Park

Also Known As:
Holiday Inn Express & Suites - Sherwood Park Hotel Sherwood Park
Holiday Inn Express And Suites - Sherwood Park
Holiday Inn Express & Suites - Sherwood Park Hotel
Holiday Inn Sherwood Park
Sherwood Park Holiday Inn
Holiday Inn Express & Suites - Sherwood Park Alberta
Address: 11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
Phone Number:
Location: Canada > Alberta > Sherwood Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #5 of 7 hotels in Sherwood Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - Sherwood Park 2.5*
Official Description (provided by the hotel):
Welcome to The Holiday Inn Express & Suites in Sherwood Park - A convenient stay in the Edmonton suburbs. You'll find numerous businesses and attractions as well as the Trans Canada Yellowhead Highway surrounding our hotel. Sherwood Park is home to a variety of attractions, from Millennium Place Recreation Centre to Festival Place arts venue. Rexall Place in nearby Edmonton is home to the Edmonton Oilers and is an integral sports venue for Sherwood Park and Alberta; our hotel guests can also see the Edmonton Rush lacrosse team or the Canadian Finals Rodeo there. Be sure to pick up a souvenir from the Sherwood Park Mall. Our hotel business travelers will find some of the largest oil refineries and petrochemical complexes in North America nearby, such as Petro Canada, Enbridge, Alberta Envirofuels and Imperial Oil. We have a 450-sq.ft. meeting room with A/V equipment as well as a 24-hour business centre to meet your business needs while lodging in the hotel. Our Sherwood Park hotel guests enjoy a complimentary hot breakfast each morning and well-appointed rooms with 27-inch cable TVs, triple-sheeted beds with pillowtop mattresses, mini-fridges and work areas with free high-speed Internet access (both wireless and hard-wired). For a comfortable stay in a fully non-smoking hotel, come visit the Holiday Inn Express & Suites Sherwood Park. ... more   less 
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