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Holiday Inn Express & Suites - Sherwood Park

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11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
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Holiday Inn Express & Suites - Sherwood Park
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Holiday Inn Express & Suites - Sherwood Park
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77 reviews from our community

Traveler rating
    24
    37
    9
    6
    1
See reviews for
11
11
9
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Fort McMurray, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a late check in, which was done promptly and professionally. The room was clean and well appointed. They provide a hot continental breakfast which was one of the best I have had. The breakfast included: make your own pancake, omelet, sausage and fresh fruit. The check out was smooth. This hotel allows dogs and the pet fee was... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Winnie 211. What a wonderful way to start my week. The staff take pride in delivering clean rooms and excellent service and will be very pleased to know that their efforts are noticed and appreciated. I appreciate you taking the time to post such a positive review. Yours in Hospitality Janice More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Once again my wife and myself were treated fantastic by the staff here at the holiday inn express where we always stay while in Edmonton. Smiling faces, clean facilities and a great room and breakfast. I would recommend this hotel to everyone. Once again JM and staff thank you!

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear Bob F It is always a pleasure to have you and your wife come home to stay with us. We appreciate your loyalty. Thank you for posting such a wonderful review of our staff and their commitment to service. Yours in Hospitality Janice More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

We spent 3 nights at this hotel and the manager and Front Desk lady, Lyndsay were absolutely amazing! They went above and beyond to be friendly, accommodating and assure that our stay was excellent! The rooms were clean, the hotel was EXTREMELLY well kept. The breakfast was good. The only reason I didn't give a perfect review was the night... More 

Was this review helpful? Yes 2
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you tashLaturnus for taking the time to post a review of our hotel online. I was very pleased to see that you overall enjoyed your stay with us and found the hotel clean and comfortable. I did do some research on the issue you had with the Front Desk Agent. At no time should any of our staff appear... More 

Sherwood Park, Alberta, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2015

Excellent facility but seems short staffed and messy in places. Very good fitness area with whirlpool but no towels, messy, water cooler was empty, toilet was out of paper just generally not well cared for. Same comments with other public areas in the hotel. Excellent breakfast!

Was this review helpful? Yes 2
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Patrick R for your review of our hotel. It is because of guest feed back that we are able to improve our service levels to our guests. The lack of attention to the items you noted are not normal nor acceptable to myself or our staff. This is absolutely not the level of service that we are known... More 

Medicine Hat, Canada
Top Contributor
63 reviews 63 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 7, 2015

Very modern hotel with comfortable and particle rooms. Staff where very helpful and breakfast was pretty good. The lift is in desperate need of a clean food items on the floor and under the blue cover not nice. I would stay here again in the future.

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Jason W for taking the time to review the Holiday Inn Express and Suites in Sherwood Park. I agree the elevator did need updating and you will be pleased to know that was completed on Friday Mar 6. I am pleased that you found our breakfast and service was good. As you know Express hotels are very proud... More 

2 reviews
5 of 5 stars Reviewed February 5, 2015 via mobile

My wife and I always stay at the Holiday Inn Express in Sherwood park when we go to Edmonton and have only the highest regard for hotel manager Janice MacDonald and her staff, we are always treated fantastic. We go to Edmonton four to five times a year for medical appointments or just to get away. The rooms are very... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Danielle and Bob for such a wonderful review of our staff and hotel. It is always a pleasure to welcome you back. Yours in Hospitality Janice More 

1 review
5 of 5 stars Reviewed January 30, 2015

This review is specific to inform the public of the consistently outstanding customer service. They remember me always. They've gone out of their way to help my elderly father. They are consistent with what they charge me each time I arrive. They are without a doubt, the best serviced hotel consistently I've been at in all my years of travels.... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Danny for posting such an amazing review of the staff at the Holiday Inn Express Sherwood Park. Our staff do take pride in taking care of our guests and delivering service that exceeds their expectations. I will be posting this in the staff room as I know that it will make their day to see that our guests... More 

Houston, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2014

We arrived on the 26th of November from Texas. Walked and thought OH, my goddness its being remodeled. No laundry, no gym and the food area was in the conference room. Woke up in the morning and at the front desk was Lindsay. She started to make a great difference already. Smiling and eager to make a great difference. Which... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

What an amazing way to start my week. Thank you Kay J for taking the time to do such a wonderful review. Renovations can be very frustrating for our guests as it does create an inconvenience at times but the end result will be worth waiting for. I agree that we have are fortunate to have of best staff here... More 

Medicine Hat, Canada
Top Contributor
63 reviews 63 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stayed here for business very tidy hotel with friendly staff. Room was spacious and comfortable. Everything was very clean and user friendly. There is always a negative and that would be the breakfast, very average. However I will stay again.

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Jason W for taking the time to review our hotel. I am very pleased to see that not only were the rooms clean but the staff met your expectations. I am sorry to hear that you found our breakfast average. It is a challenge to make it more exciting. We are hoping to welcome you back in the... More 

Vancouver
Contributor
18 reviews 18 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 2, 2014

This is the hotel where management hires a contractor to remodel some areas between 10:00 PM and 3:00 AM! That's right. According to the reception, the contractor was retained to work on the building in the middle of the night. I could hear them drilling and using a mitre saw, so did my colleague on the third floor. The work... More 

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Please accept my apologies for the disruption during your stay with us. We did agree to allow the tiler to work in the evenings if there was no noise. At the first concern expressed by our guests he was to quit and it is my understanding that he did. We chose to try it this way so that our guests... More 

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