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Holiday Inn Express & Suites - Sherwood Park

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11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
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Holiday Inn Express & Suites - Sherwood Park
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80 Reviews from our TripAdvisor Community

Traveler rating
    26
    38
    9
    6
    1
See reviews for
12
13
9
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Prince George, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Easy to find from Yellowhead Highway #16. The room was spacious, comfortable and quiet even with soccer teams staying there. A great place to relax with a restaurant within walking distance. Included breakfast bar provided a great variety from hot to cold in a spacious lovely room.

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

What a wonderful way to start my day. Thank you for such a wonderful review of the Holiday Inn Express in Sherwood Park. We are delighted to hear that you enjoyed our breakfast as well as the service from our staff. We are looking forward to welcoming you back in the near future. Yours in Hospitality Janice More 

Mission, Canada
Top Contributor
55 reviews 55 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for 2 nights while visiting family. The HI Express is nothing fancy, but it's a pleasant stay for a reasonable price. The staff here are very helpful and pleasant. The Breakfast Bar is a nice place to start your day without having to leave the hotel; basic breakfast items, lots of fresh fruit, muffins eggs, sausage, pancakes... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you lajavamic for posting such a positive review of our hotel. The housekeeping staff do take great pride in the jobs and will be very pleased to know that their efforts are noticed. I agree with you about breakfast- pancakes are awesome Yours in Hospitality Janice More 

Fort McMurray, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

First of all, when I called at the hotel, Gary took my reservation and was really pleasant on the phone. When we arrived at the hotel, Limone was on her way to go home and we met her outside, she make us feel very important people and so nice to talk with. We had a late check in and Jack... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you cotry2014 for posting such an amazing review of the service you received from our staff. I am very pleased to see that they made you feel at home. We are very happy with the new rooms and public areas and appreciate all of our guests patience with us during the renovation period. We are looking forward to welcoming... More 

Fort McMurray, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 24, 2015

We had a late check in, which was done promptly and professionally. The room was clean and well appointed. They provide a hot continental breakfast which was one of the best I have had. The breakfast included: make your own pancake, omelet, sausage and fresh fruit. The check out was smooth. This hotel allows dogs and the pet fee was... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Winnie 211. What a wonderful way to start my week. The staff take pride in delivering clean rooms and excellent service and will be very pleased to know that their efforts are noticed and appreciated. I appreciate you taking the time to post such a positive review. Yours in Hospitality Janice More 

2 reviews
5 of 5 stars Reviewed April 8, 2015

Once again my wife and myself were treated fantastic by the staff here at the holiday inn express where we always stay while in Edmonton. Smiling faces, clean facilities and a great room and breakfast. I would recommend this hotel to everyone. Once again JM and staff thank you!

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Dear Bob F It is always a pleasure to have you and your wife come home to stay with us. We appreciate your loyalty. Thank you for posting such a wonderful review of our staff and their commitment to service. Yours in Hospitality Janice More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

We spent 3 nights at this hotel and the manager and Front Desk lady, Lyndsay were absolutely amazing! They went above and beyond to be friendly, accommodating and assure that our stay was excellent! The rooms were clean, the hotel was EXTREMELLY well kept. The breakfast was good. The only reason I didn't give a perfect review was the night... More 

Was this review helpful? Yes 2
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you tashLaturnus for taking the time to post a review of our hotel online. I was very pleased to see that you overall enjoyed your stay with us and found the hotel clean and comfortable. I did do some research on the issue you had with the Front Desk Agent. At no time should any of our staff appear... More 

Sherwood Park, Alberta, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2015

Excellent facility but seems short staffed and messy in places. Very good fitness area with whirlpool but no towels, messy, water cooler was empty, toilet was out of paper just generally not well cared for. Same comments with other public areas in the hotel. Excellent breakfast!

Was this review helpful? Yes 2
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Patrick R for your review of our hotel. It is because of guest feed back that we are able to improve our service levels to our guests. The lack of attention to the items you noted are not normal nor acceptable to myself or our staff. This is absolutely not the level of service that we are known... More 

Medicine Hat, Canada
Top Contributor
62 reviews 62 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 7, 2015

Very modern hotel with comfortable and particle rooms. Staff where very helpful and breakfast was pretty good. The lift is in desperate need of a clean food items on the floor and under the blue cover not nice. I would stay here again in the future.

Was this review helpful? Yes 1
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Jason W for taking the time to review the Holiday Inn Express and Suites in Sherwood Park. I agree the elevator did need updating and you will be pleased to know that was completed on Friday Mar 6. I am pleased that you found our breakfast and service was good. As you know Express hotels are very proud... More 

2 reviews
5 of 5 stars Reviewed February 5, 2015 via mobile

My wife and I always stay at the Holiday Inn Express in Sherwood park when we go to Edmonton and have only the highest regard for hotel manager Janice MacDonald and her staff, we are always treated fantastic. We go to Edmonton four to five times a year for medical appointments or just to get away. The rooms are very... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Danielle and Bob for such a wonderful review of our staff and hotel. It is always a pleasure to welcome you back. Yours in Hospitality Janice More 

1 review
5 of 5 stars Reviewed January 30, 2015

This review is specific to inform the public of the consistently outstanding customer service. They remember me always. They've gone out of their way to help my elderly father. They are consistent with what they charge me each time I arrive. They are without a doubt, the best serviced hotel consistently I've been at in all my years of travels.... More 

Was this review helpful? Yes
Janice M, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review

Thank you Danny for posting such an amazing review of the staff at the Holiday Inn Express Sherwood Park. Our staff do take pride in taking care of our guests and delivering service that exceeds their expectations. I will be posting this in the staff room as I know that it will make their day to see that our guests... More 

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