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Holiday Inn Sherwood Park Conference Center

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2100 Premier Way, Sherwood Park, Alberta T8H2G4, Canada (Formerly Coast Edmonton East Hotel)
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Holiday Inn Sherwood Park Conference Center
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Holiday Inn Sherwood Park Conference Center
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Moose Jaw
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The staff was good the food in the resteraunt was good, but the rooms were outdated. I wouldn't say the stay was bad as the staff was friendly and courteous but it could use some updating. Location is quiet and out of the way of busy traffic. I would stay there on business but wouldn't take my family there as... More 

Was this review helpful? Yes
Dave L, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Bruce K Thank you for taking the time to write your review. I was disappointed to hear that you thought our rooms were dated. We do continuously spend capital on Hotel improvements in hopes of keeping a fresh and updated appearance. We appreciate your comments on the restaurant food and the staff. We hope to see you next time,... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Any hotel restaurant and pub that closes at 10pm on a weekend is ridiculous. Last call was at 9:30. Breakfast and lunch took forever with basically no service. Clearly understaffed and not very customer oriented. Food was fine but waiting 40 min for breakfast is clearly unacceptable. Never again.

Was this review helpful? Yes
Dave L, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Shaun H Thank you for taking the time to write your review. We appreciate your comments and take them very seriously. We will definitely look at our service times and implement the appropriate practices so that we are able to provide the level of customer service that our guests expect. We hope that you do try us again, when... More 

Travelers are raving about these Sherwood Park hotels

Trochu, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

my daughter and i stayed here for a dance competition, we were very comfortable and the front desk staff were very nice.the beds were comfortable and i loved the decor in this room, very rich and classy. even though it is an older hotel, they have made it very nice .

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Saskatoon
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed May 12, 2015

I hate giving poor reviews as it takes up to much negative time, but in all fairness we gave them the chance to correct it and still waiting for our phone call. Went up for a dance competition and stayed Thursday thru Sunday. First thing the pool was shut down by the health board, yes the health board so to... More 

Was this review helpful? Yes
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Badbella Thank you for taking the time to share your comments on your stay. I sincerely apologize for the events that took place during your time with us. Your comments have been shared with the various Department managers concerned, and plans have been implemented to be sure in the future we are consistently offering the product and customer service... More 

Montreal, Quebec, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 9, 2015

I often stay at Holiday Inn when on business and have stayed at this hotel many times in the last 10 years or so, although under different management. I should have been suspicious since this is the third change in ownership in that time. The hotel is tired and worn out. Everything looks and feels seedy. The restaurant was the... More 

Was this review helpful? Yes
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Eric D Thank you for taking the time to review our property. I apologize that you did not experience the type of stay that we like all our guests to experience. We take your comments very seriously and have shared them with the various Department heads. I do hope that you provide us another chance to win you back... More 

Calgary, Canada
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 24, 2015

Stayed overnight. Clean comfortable hotel. Room could use another chair, but overall completely satisfied. The room had lots of plugs. Good wifi connection. Small fridge was a little noisy. Air conditioner and fans worked well to cool the room.

Was this review helpful? Yes 1
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Steve Thank you for your recent review. We are pleased that you enjoyed your stay and that you we were able to make you feel comfortable. We hope to see you again on your next visit to Sherwood Park. More 

Red Deer, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2015

Stayed here 3 nights, with a co-worker. We booked through hotels.com. The " " are copy/pasted from hotels.com The cheapest room is $136 for "Room, 2 Queen Beds, Non Smoking, Bed choices, 2 Queen Beds". We opted for the $180 room "Room, 2 Bedrooms, Non Smoking, Bed choices, 2 Beds, 1 sofa bed" We decided to pay the addition $44... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear JWS80, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 23, 2015

Our Team stayed at this property in November and contacted Holiday Inn about our experience. The manager said they would correct these issues and take our constructive comments seriously. I did not see any improvement from my last stay. Our issues: Last visit the restaurant service was very disorganized and poorly managed. After waiting 45mins for my eggs and bacon... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear quake_ace, Thank you for your candid review of our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I have taken note of your comments regarding the food and restaurant service. Thank you for bringing these to our attention. We will address these... More 

1 review
1 of 5 stars Reviewed March 21, 2015

Rooms were cleaned once out of 3 days. The pool had so much chlorine our entire team got sick. The restaurant in the hotel had terrible food and even worse service. Our complaints to the front desk fell on deaf ears. Nobody that worked in the building gave any care about service. It was very handy having the hotel attached... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Mckayryan1, Thank you for writing a review about your recent stay with us. I am very disappointed to hear about your experience at the hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems like we failed to... More 

1 review
3 of 5 stars Reviewed March 20, 2015

Check in was an easy process and our room was decent. Ate breakfast at the restaurant and it may be the most unorganized and poorly managed place we've ever eaten in. Staff were polite but you were lucky to first get seated although there were tables available, then good luck getting a menu. We had 4 different waitresses stop at... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Beaudsa, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with the check in, your room and the food, it is disappointing... More 

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