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Holiday Inn Sherwood Park Conference Center

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2100 Premier Way, Sherwood Park, Alberta T8H2G4, Canada (Formerly Coast Edmonton East Hotel)
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Holiday Inn Sherwood Park Conference Center
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Holiday Inn Sherwood Park Conference Center
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159 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (32)
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Edmonton, Canada
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I got a room at the Holiday Inn (Conference Center) as we were there for a wedding. We got a wedding discount which was nice. They offered extended check out (2 PM) as I just became an IHG member. Checking in went smoothly and didn't take more than 5 minutes. Checking out took a bit longer (we... More 

Was this review helpful? Yes
North Battleford, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We spent one night here and we were very disappointed. The suite was dirty and not maintained. There was also a strange smell in our room we couldn't figure out. When we went to put kids to bed we found all 3 beds had many long hairs in the sheets. We contacted front desk and he said he would send... More 

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Travelers are raving about these Sherwood Park hotels

Moose Jaw
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

The staff was good the food in the resteraunt was good, but the rooms were outdated. I wouldn't say the stay was bad as the staff was friendly and courteous but it could use some updating. Location is quiet and out of the way of busy traffic. I would stay there on business but wouldn't take my family there as... More 

Was this review helpful? Yes
Dave L, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Bruce K Thank you for taking the time to write your review. I was disappointed to hear that you thought our rooms were dated. We do continuously spend capital on Hotel improvements in hopes of keeping a fresh and updated appearance. We appreciate your comments on the restaurant food and the staff. We hope to see you next time,... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 7, 2015

Any hotel restaurant and pub that closes at 10pm on a weekend is ridiculous. Last call was at 9:30. Breakfast and lunch took forever with basically no service. Clearly understaffed and not very customer oriented. Food was fine but waiting 40 min for breakfast is clearly unacceptable. Never again.

Was this review helpful? Yes
Dave L, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Shaun H Thank you for taking the time to write your review. We appreciate your comments and take them very seriously. We will definitely look at our service times and implement the appropriate practices so that we are able to provide the level of customer service that our guests expect. We hope that you do try us again, when... More 

Trochu, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 2, 2015

my daughter and i stayed here for a dance competition, we were very comfortable and the front desk staff were very nice.the beds were comfortable and i loved the decor in this room, very rich and classy. even though it is an older hotel, they have made it very nice .

Was this review helpful? Yes
Saskatoon
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed May 12, 2015

I hate giving poor reviews as it takes up to much negative time, but in all fairness we gave them the chance to correct it and still waiting for our phone call. Went up for a dance competition and stayed Thursday thru Sunday. First thing the pool was shut down by the health board, yes the health board so to... More 

Was this review helpful? Yes
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Badbella Thank you for taking the time to share your comments on your stay. I sincerely apologize for the events that took place during your time with us. Your comments have been shared with the various Department managers concerned, and plans have been implemented to be sure in the future we are consistently offering the product and customer service... More 

Montreal, Quebec, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 9, 2015

I often stay at Holiday Inn when on business and have stayed at this hotel many times in the last 10 years or so, although under different management. I should have been suspicious since this is the third change in ownership in that time. The hotel is tired and worn out. Everything looks and feels seedy. The restaurant was the... More 

Was this review helpful? Yes
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Eric D Thank you for taking the time to review our property. I apologize that you did not experience the type of stay that we like all our guests to experience. We take your comments very seriously and have shared them with the various Department heads. I do hope that you provide us another chance to win you back... More 

Calgary, Canada
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 24, 2015

Stayed overnight. Clean comfortable hotel. Room could use another chair, but overall completely satisfied. The room had lots of plugs. Good wifi connection. Small fridge was a little noisy. Air conditioner and fans worked well to cool the room.

Was this review helpful? Yes 1
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Steve Thank you for your recent review. We are pleased that you enjoyed your stay and that you we were able to make you feel comfortable. We hope to see you again on your next visit to Sherwood Park. More 

Red Deer, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2015

Stayed here 3 nights, with a co-worker. We booked through hotels.com. The " " are copy/pasted from hotels.com The cheapest room is $136 for "Room, 2 Queen Beds, Non Smoking, Bed choices, 2 Queen Beds". We opted for the $180 room "Room, 2 Bedrooms, Non Smoking, Bed choices, 2 Beds, 1 sofa bed" We decided to pay the addition $44... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear JWS80, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Calgary, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed March 23, 2015

Our Team stayed at this property in November and contacted Holiday Inn about our experience. The manager said they would correct these issues and take our constructive comments seriously. I did not see any improvement from my last stay. Our issues: Last visit the restaurant service was very disorganized and poorly managed. After waiting 45mins for my eggs and bacon... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear quake_ace, Thank you for your candid review of our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I have taken note of your comments regarding the food and restaurant service. Thank you for bringing these to our attention. We will address these... More 

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