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Holiday Inn Sherwood Park Conference Center

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2100 Premier Way, Sherwood Park, Alberta T8H2G4, Canada (Formerly Coast Edmonton East Hotel)
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Holiday Inn Sherwood Park Conference Center
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Holiday Inn Sherwood Park Conference Center
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154 reviews from our community

Traveler rating
    61
    27
    25
    27
    14
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34
24
18
66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saskatoon
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

I hate giving poor reviews as it takes up to much negative time, but in all fairness we gave them the chance to correct it and still waiting for our phone call. Went up for a dance competition and stayed Thursday thru Sunday. First thing the pool was shut down by the health board, yes the health board so to... More 

Was this review helpful? Yes
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Badbella Thank you for taking the time to share your comments on your stay. I sincerely apologize for the events that took place during your time with us. Your comments have been shared with the various Department managers concerned, and plans have been implemented to be sure in the future we are consistently offering the product and customer service... More 

Montreal, Quebec, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I often stay at Holiday Inn when on business and have stayed at this hotel many times in the last 10 years or so, although under different management. I should have been suspicious since this is the third change in ownership in that time. The hotel is tired and worn out. Everything looks and feels seedy. The restaurant was the... More 

Was this review helpful? Yes
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Eric D Thank you for taking the time to review our property. I apologize that you did not experience the type of stay that we like all our guests to experience. We take your comments very seriously and have shared them with the various Department heads. I do hope that you provide us another chance to win you back... More 

Travelers are raving about these Sherwood Park hotels

Calgary, Canada
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed overnight. Clean comfortable hotel. Room could use another chair, but overall completely satisfied. The room had lots of plugs. Good wifi connection. Small fridge was a little noisy. Air conditioner and fans worked well to cool the room.

Was this review helpful? Yes 1
d_lindop, Director of Sales at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Steve Thank you for your recent review. We are pleased that you enjoyed your stay and that you we were able to make you feel comfortable. We hope to see you again on your next visit to Sherwood Park. More 

Red Deer, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 7, 2015

Stayed here 3 nights, with a co-worker. We booked through hotels.com. The " " are copy/pasted from hotels.com The cheapest room is $136 for "Room, 2 Queen Beds, Non Smoking, Bed choices, 2 Queen Beds". We opted for the $180 room "Room, 2 Bedrooms, Non Smoking, Bed choices, 2 Beds, 1 sofa bed" We decided to pay the addition $44... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear JWS80, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 23, 2015

Our Team stayed at this property in November and contacted Holiday Inn about our experience. The manager said they would correct these issues and take our constructive comments seriously. I did not see any improvement from my last stay. Our issues: Last visit the restaurant service was very disorganized and poorly managed. After waiting 45mins for my eggs and bacon... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear quake_ace, Thank you for your candid review of our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I have taken note of your comments regarding the food and restaurant service. Thank you for bringing these to our attention. We will address these... More 

1 review
1 of 5 stars Reviewed March 21, 2015

Rooms were cleaned once out of 3 days. The pool had so much chlorine our entire team got sick. The restaurant in the hotel had terrible food and even worse service. Our complaints to the front desk fell on deaf ears. Nobody that worked in the building gave any care about service. It was very handy having the hotel attached... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Mckayryan1, Thank you for writing a review about your recent stay with us. I am very disappointed to hear about your experience at the hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems like we failed to... More 

1 review
3 of 5 stars Reviewed March 20, 2015

Check in was an easy process and our room was decent. Ate breakfast at the restaurant and it may be the most unorganized and poorly managed place we've ever eaten in. Staff were polite but you were lucky to first get seated although there were tables available, then good luck getting a menu. We had 4 different waitresses stop at... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Beaudsa, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with the check in, your room and the food, it is disappointing... More 

Calgary, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 22, 2015

While the check-in clerk was friendly and welcoming and I appreciated the early check-in and room upgrade, there was no acknowledgment of elite membership. It was rather unusual as even a Holiday Inn Express from a remote Alberta town never fail to thank their IHG club members and acknowledge their most loyal members. There was never a mention of welcome... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear yycflip, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the room and the friendliness of our staff. On the other hand, we're sorry that the service you experienced at the restaurant and the elite membership recognition provided fell short of your expectations.... More 

Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 18, 2015

I was disappointed during my recent three night stay with the service. I called in advance to ensure the hotel (and conference centre, right??) had a business centre with printer and scanner. 'Yes, yes', was my response. When I arrived the printer didn't work and the scanner didn't exist - a big issue when I had a legal document that... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear TripAdvisor, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.WE appreciate your nice comment regarding the room cleanliness. However, we’re sorry we fell below your expectation regarding the conference center, business center and customer service which was unacceptable. We will address these concerns. I assure you that... More 

Outlook, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 10, 2015

My wife and I checked in here instead of driving 6 more hours home. The North wing we were in is not very presentable. The doors to the hallway and room are dirty. Bathroom has mold around tub area. ottoman has broken frame and won't hold wheel. For the price this is garbage. I would be ashamed to own a... More 

Was this review helpful? Yes
Ravi P, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Captden First of all I would like to apologies for the inconvenience caused during your recent stay at Holiday Inn Sherwood Park Conference Center.I completely understand your frustration and would like to request you to please get in touch with me directly to discuss about the challenges you faced during your recent stay with us. I will make sure... More 

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