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Holiday Inn Sherwood Park Conference Center

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2100 Premier Way, Sherwood Park, Alberta T8H2G4, Canada (Formerly Coast Edmonton East Hotel)
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Holiday Inn Sherwood Park Conference Center
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Holiday Inn Sherwood Park Conference Center
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150 reviews from our community

Traveler rating
    61
    26
    25
    27
    11
See reviews for
33
23
18
64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Our Team stayed at this property in November and contacted Holiday Inn about our experience. The manager said they would correct these issues and take our constructive comments seriously. I did not see any improvement from my last stay. Our issues: Last visit the restaurant service was very disorganized and poorly managed. After waiting 45mins for my eggs and bacon... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Rooms were cleaned once out of 3 days. The pool had so much chlorine our entire team got sick. The restaurant in the hotel had terrible food and even worse service. Our complaints to the front desk fell on deaf ears. Nobody that worked in the building gave any care about service. It was very handy having the hotel attached... More 

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Travelers are raving about these Sherwood Park hotels

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Check in was an easy process and our room was decent. Ate breakfast at the restaurant and it may be the most unorganized and poorly managed place we've ever eaten in. Staff were polite but you were lucky to first get seated although there were tables available, then good luck getting a menu. We had 4 different waitresses stop at... More 

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Calgary, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

While the check-in clerk was friendly and welcoming and I appreciated the early check-in and room upgrade, there was no acknowledgment of elite membership. It was rather unusual as even a Holiday Inn Express from a remote Alberta town never fail to thank their IHG club members and acknowledge their most loyal members. There was never a mention of welcome... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear yycflip, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the room and the friendliness of our staff. On the other hand, we're sorry that the service you experienced at the restaurant and the elite membership recognition provided fell short of your expectations.... More 

Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 18, 2015

I was disappointed during my recent three night stay with the service. I called in advance to ensure the hotel (and conference centre, right??) had a business centre with printer and scanner. 'Yes, yes', was my response. When I arrived the printer didn't work and the scanner didn't exist - a big issue when I had a legal document that... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear TripAdvisor, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.WE appreciate your nice comment regarding the room cleanliness. However, we’re sorry we fell below your expectation regarding the conference center, business center and customer service which was unacceptable. We will address these concerns. I assure you that... More 

Outlook, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 10, 2015

My wife and I checked in here instead of driving 6 more hours home. The North wing we were in is not very presentable. The doors to the hallway and room are dirty. Bathroom has mold around tub area. ottoman has broken frame and won't hold wheel. For the price this is garbage. I would be ashamed to own a... More 

Was this review helpful? Yes
Ravi P, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Captden First of all I would like to apologies for the inconvenience caused during your recent stay at Holiday Inn Sherwood Park Conference Center.I completely understand your frustration and would like to request you to please get in touch with me directly to discuss about the challenges you faced during your recent stay with us. I will make sure... More 

Lloydminster, Saskatchewan, Canada
1 review
1 of 5 stars Reviewed January 11, 2015

This is my first review just because of this horrible experience. One of the reasons we stayed there was so my son could swim in the pool. When we got to the pool the whole pool room and the pool was just freezing!! We went to ask for help and never got an answer. Then at night it was so... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear erins235, Thank you for your review regarding your recent stay at Holiday Inn Sherwood Park Conference Center. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you... More 

Sherwood Park, Canada
1 review
5 of 5 stars Reviewed December 30, 2014

Stayed here after my wedding and I was given a room with one bed instead of the two beds that I originally booked for. They also granted me a late check out with no charge. I really appreciate that they try their best to accommodate guest requests. The bed and pillows were really comfortable. Everyone was friendly (Front Desk and... More 

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Was this review helpful? Yes
Ravi P, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Angela We are glad to know that you have enjoyed your recent stay at Holiday Inn Sherwood Park Conference Center. Your feedback is valuable to us and we will make sure to share your positive feedback with our team to build up their morale. We are looking forward to welcome you back at our hotel during your next visit... More 

Calgary, Canada
Top Contributor
83 reviews 83 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 21, 2014

My company's travel agent booked me here by mistake (and it was). The hotel was old and had a lingering musty smell (hallways, elevator, rooms). My room looked as if it had last been updated in the 1970s. The front desk staff could care less about service. There was very limited parking and it took 10 minutes to finally find... More 

Was this review helpful? Yes
Ravi P, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Mary Thank you very much for providing us the feedback about your recent stay with us, however I have tried to locate your reservation information and not able to locate your stay with us. I would like to request you to provide me your reservation details by email: r.prakash@aumhotels.com. I just wanted to make sure that your feedback is... More 

DEVON
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 27, 2014

Our company Christmas party was held at this facility and it was wonderful. The staff were friendly, the food was great, and the rooms were clean and comfortable. The covered entry gave my husband the opportunity to drop me off and keep my shoes clear from snow and ice on our way into the facility. There was ample parking and... More 

Was this review helpful? Yes 1
Ravs1979, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Guest Happy Holidays! We truly appreciate your positive feedback about your recent stay with us. Your valuable feedback will shared with the team of the hotel. We would like to take the opportunity to welcome you back every-time you will come to this area. Regards Ravi Prakash Rooms Division Manager More 

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