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Holiday Inn Sherwood Park Conference Center

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2100 Premier Way, Sherwood Park, Alberta T8H2G4, Canada (Formerly Coast Edmonton East Hotel)
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Holiday Inn Sherwood Park Conference Center
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Holiday Inn Sherwood Park Conference Center
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151 reviews from our community

Traveler rating
    61
    26
    25
    27
    12
See reviews for
33
23
18
65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Red Deer, Canada
1 review
1 of 5 stars Reviewed 1 week ago

Stayed here 3 nights, with a co-worker. We booked through hotels.com. The " " are copy/pasted from hotels.com The cheapest room is $136 for "Room, 2 Queen Beds, Non Smoking, Bed choices, 2 Queen Beds". We opted for the $180 room "Room, 2 Bedrooms, Non Smoking, Bed choices, 2 Beds, 1 sofa bed" We decided to pay the addition $44... More 

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Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our Team stayed at this property in November and contacted Holiday Inn about our experience. The manager said they would correct these issues and take our constructive comments seriously. I did not see any improvement from my last stay. Our issues: Last visit the restaurant service was very disorganized and poorly managed. After waiting 45mins for my eggs and bacon... More 

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IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear quake_ace, Thank you for your candid review of our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I have taken note of your comments regarding the food and restaurant service. Thank you for bringing these to our attention. We will address these... More 

Travelers are raving about these Sherwood Park hotels

1 review
1 of 5 stars Reviewed 4 weeks ago

Rooms were cleaned once out of 3 days. The pool had so much chlorine our entire team got sick. The restaurant in the hotel had terrible food and even worse service. Our complaints to the front desk fell on deaf ears. Nobody that worked in the building gave any care about service. It was very handy having the hotel attached... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Mckayryan1, Thank you for writing a review about your recent stay with us. I am very disappointed to hear about your experience at the hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems like we failed to... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Check in was an easy process and our room was decent. Ate breakfast at the restaurant and it may be the most unorganized and poorly managed place we've ever eaten in. Staff were polite but you were lucky to first get seated although there were tables available, then good luck getting a menu. We had 4 different waitresses stop at... More 

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IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Beaudsa, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with the check in, your room and the food, it is disappointing... More 

Calgary, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 22, 2015

While the check-in clerk was friendly and welcoming and I appreciated the early check-in and room upgrade, there was no acknowledgment of elite membership. It was rather unusual as even a Holiday Inn Express from a remote Alberta town never fail to thank their IHG club members and acknowledge their most loyal members. There was never a mention of welcome... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear yycflip, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the room and the friendliness of our staff. On the other hand, we're sorry that the service you experienced at the restaurant and the elite membership recognition provided fell short of your expectations.... More 

Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 18, 2015

I was disappointed during my recent three night stay with the service. I called in advance to ensure the hotel (and conference centre, right??) had a business centre with printer and scanner. 'Yes, yes', was my response. When I arrived the printer didn't work and the scanner didn't exist - a big issue when I had a legal document that... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear TripAdvisor, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.WE appreciate your nice comment regarding the room cleanliness. However, we’re sorry we fell below your expectation regarding the conference center, business center and customer service which was unacceptable. We will address these concerns. I assure you that... More 

Outlook, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 10, 2015

My wife and I checked in here instead of driving 6 more hours home. The North wing we were in is not very presentable. The doors to the hallway and room are dirty. Bathroom has mold around tub area. ottoman has broken frame and won't hold wheel. For the price this is garbage. I would be ashamed to own a... More 

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Ravi P, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Captden First of all I would like to apologies for the inconvenience caused during your recent stay at Holiday Inn Sherwood Park Conference Center.I completely understand your frustration and would like to request you to please get in touch with me directly to discuss about the challenges you faced during your recent stay with us. I will make sure... More 

Lloydminster, Saskatchewan, Canada
1 review
1 of 5 stars Reviewed January 11, 2015

This is my first review just because of this horrible experience. One of the reasons we stayed there was so my son could swim in the pool. When we got to the pool the whole pool room and the pool was just freezing!! We went to ask for help and never got an answer. Then at night it was so... More 

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IHGCare, Guest Relations Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear erins235, Thank you for your review regarding your recent stay at Holiday Inn Sherwood Park Conference Center. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you... More 

Sherwood Park, Canada
1 review
5 of 5 stars Reviewed December 30, 2014

Stayed here after my wedding and I was given a room with one bed instead of the two beds that I originally booked for. They also granted me a late check out with no charge. I really appreciate that they try their best to accommodate guest requests. The bed and pillows were really comfortable. Everyone was friendly (Front Desk and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Ravi P, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Angela We are glad to know that you have enjoyed your recent stay at Holiday Inn Sherwood Park Conference Center. Your feedback is valuable to us and we will make sure to share your positive feedback with our team to build up their morale. We are looking forward to welcome you back at our hotel during your next visit... More 

Calgary, Canada
Top Contributor
83 reviews 83 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed December 21, 2014

My company's travel agent booked me here by mistake (and it was). The hotel was old and had a lingering musty smell (hallways, elevator, rooms). My room looked as if it had last been updated in the 1970s. The front desk staff could care less about service. There was very limited parking and it took 10 minutes to finally find... More 

Was this review helpful? Yes
Ravi P, Manager at Holiday Inn Sherwood Park Conference Center, responded to this review

Dear Mary Thank you very much for providing us the feedback about your recent stay with us, however I have tried to locate your reservation information and not able to locate your stay with us. I would like to request you to provide me your reservation details by email: r.prakash@aumhotels.com. I just wanted to make sure that your feedback is... More 

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