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MainStay Suites East Edmonton-Sherwood Park

2.5 of 5
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201 Palisades Way | Cnr of Lakeland / Sherwood Dr, Sherwood Park, Alberta T8H 0N3, Canada
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MainStay Suites East Edmonton-Sherwood Park
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Ranked #4 of 8 Hotels in Sherwood Park
A recent review
3 of 5 stars reviewed 1 week ago
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53 reviews from our community

Traveler rating
    27
    11
    6
    5
    4
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14
10
7
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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canada
Top Contributor
113 reviews 113 reviews
36 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was in a location that served our needs. Rooms was clean, safe, staff was friendly - it did the job. Breakfast is provided each morning. Choices are mainly pancakes, toast, cereal, oranges and bananas. During our six day stay, they served boiled eggs and sausage a couple of times. It would be nice to have a healthy protein... More 

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Medicine Hat, Alberta
Top Contributor
146 reviews 146 reviews
31 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed April 9, 2015

The Mainstay was a pleasant surprise. The only reason I booked there was because my usual haunt was full. The suite was spacious with all the amenities. Staff warm and cheerful. Breakfast had fresh pancakes, yogurt and fruit as well as the usual toast and coffee. I will be back.

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3 reviews 3 reviews
5 of 5 stars Reviewed March 28, 2015

My family has stayed at the Mainstay Suites in Sherwood Park many times. The 4 of us always enjoy our stay. The staff is very friendly and helpful. The lobby, suites, hallways are kept very clean and smelling fresh. The complimentary breakfast is terrific. For the high quality of the hotel the rates cannot be beat. Every time we visit... More 

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5 reviews 5 reviews
5 of 5 stars Reviewed March 24, 2015

We booked two hotel rooms for a sporting event for two of our kids. The staff were accommodating in keep us close to the kids. We had an amazing stay. They even opened breakfast early for us! The breakfast at Mainstay Suites in Sherwood Park has ruined me for any other hotel! I now expect this from every other hotel... More 

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Kalisz, Poland
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 21, 2014

So I've stayed in MainStay for over two weeks, booked by the company I work for. In theory everything looks good, but little details coming out after. There is absolutely no communication between front desk employees. Not going to go in any more details, but services offered in a book don't work in real life. Nothing bad with housekeeping, but... More 

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Toronto, Canada
Top Contributor
112 reviews 112 reviews
44 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed here in November, the staff was great during check in, very helpful with directions, they replaced some utensils for me in the kitchen very quickly. The service was very friendly and everyone there is very welcoming. The room was spacious, and very clean, the housekeeping was there everyday by 10 am. The wifi worked great, the room had... More 

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Fort St. John, Canada
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed one night. Reception was very helpful. Room was clean, neat and came with a fridge, stove and micro, so it would be good for families or for longer stays. Quiet and comfy clean bed. Nothing at all to complain about. It was where I needed it, when I needed it.

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5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 25, 2014

The hotel itself is great...great location, love the kitchen suites, and close to everything..... Our company houses all our crews (along with three other big companies full of crew) in the hotel being they have kitchen units, as they do their own cooking and meals instead of eating restaurants...our rooms are pre-booked by the companies we work for, and they... More 

Was this review helpful? Yes 4
mldutchin, General Manager at MainStay Suites East Edmonton-Sherwood Park, responded to this review

We appreciate your comment. Firstly, we apologize for your experience with our housekeeping and front desk. As you mentioned we have been very busy this past summer, busier than ever before, and being a fairly new hotel to the area word of mouth has really spread about our kitchen services. Most of the time when corporates book with us they... More 

Prince George, Canada
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed August 16, 2014

loved the hotel for their kitchen units, as my husband is an industry worker, and has used the place for the last few months, the chamber maids were a bit behind as some days the room was not attended, and they tend to over book so we could not get our room back, but they are the only ones who... More 

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mldutchin, General Manager at MainStay Suites East Edmonton-Sherwood Park, responded to this review

We really appreciate your comment and are continually working on improving our housekeeping efficiancy. As you mentioned we were overbooked at some points this summer as we are a busy place but do apologize for any inconvenience this may have caused you. We love our kitchens and are so glad that you were able to make good use of them.... More 

mississauga
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 15, 2014

On a 2 week business trip, It gets old eating out every day. Mainstay was great, large rooms, full kitchen and lots of closet space. The front desk staff were extremely accommadating, While not exactly next door to where I was working, it was worth the 15 minute drive in the morning to get there. Would definately stay there again

Was this review helpful? Yes 2
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