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All 4 High River hotels

Heritage Inn

1104 11th Ave SE, High River, Alberta T1V 1M4, Canada
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Heritage Inn
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Ranked #3 of 4 Hotels in High River
A recent review
3 of 5 stars Reviewed August 5, 2014
Mary P Alvarado, Texas
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22 reviews from our community

Traveler rating
    5
    5
    4
    3
    5
See reviews for
4
6
1
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Alvarado, Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 5, 2014

This is an older hotel but an effort is being made to remodel and upgrade it. Our suite was nice and large, which made staying there a week very comfortable. The hotel and restaurant staff were very polite and helpful. Be sure to ask that breakfast be included in your reservation. It was a full restaurant menu, not just a... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to send in your comments on your recent visit to the Heritage Inn, High River. We are committed to improving our property and are glad to read your comments acknowledging this and directly that you enjoyed the comforts of the room you were in. I was also pleased to read about the... More

High River, Alberta, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 6, 2014 via mobile

Went to the hotel for dinner last night. The service was bad. The two girls working did not seem like they wanted to be there. We ordered dinner and half of it was wrong. Took a long time for nothing real hard to make. Wasn't very busy. This is the second time in a month they got my food wrong.... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read of your last 2 visits to Season’s Café and Eatery. I have reviewed your comments with the management team and we are providing additional training to our newer employees. I assure you that this is not the standards that we accept or maintain and I appreciate you taking this time to inform... More

Vancouver, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 2, 2014

Stay for 3 nights, the front office lady is very friendly, she is able to provide a lot of information and very helpful. The room is spacious but in need of upgrade, very dark and since we are in the 1st floor, can't open the drape all the time, not enough lights. The bed is comfortable though. We have complimentary... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments. I was glad to read that the service provided to you by our front desk agent was done in a friendly and professional manner. She has been a long-term employee and has been recognized by others for these wonderful traits. I have shared your compliments with her. I... More

Winnipeg
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2014

We were attending a family funeral and other people in the family had reserved rooms before we called. Some reviews were not that favourable but in all honesty we felt being together was more important. Upon making the call to reserve they booked us a room at the same rate ($112 per night) as the rest of the family. That... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you taking the time to write this review about your most recent trip to High River. I was happy to read these positive comments about the services and products your group received. I will make sure to share these with the Staff as I know they will appreciate knowing their extra efforts are recognized by our customers.... More

Lac La Biche
Top Contributor
72 reviews 72 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed November 4, 2013

This hotel is starting to show its age. The staff were very friendly and helpful, but the room I had was in need of a complete overhaul. The bathroom had mold in the caulking around the tub, still don't why hotels don't put in tub surrounds to prevent this. I'm sure my room was a smoking room at one time,... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for posting your comments and for allowing me the opportunity to respond. The issues created by the flood have been challenging and we appreciate your business. I was very pleased to read your positive comments regarding the Staff and the quality of the food you enjoyed. I am sorry that the quality of your room was... More

calgary
1 review
4 of 5 stars Reviewed October 22, 2013

We hosted a large conference here. The staff were extremely accommodating took care of everythi we needed. The banquet coordinator was also very professional and the food was awesome. Thanks Rick and Laura.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest Thank you for taking the time to post your review regarding the conference you hosted here with us. I was pleased to read the positive comments about Laura, our Banquet Manager and your overall satisfaction with the staff and quality of food. I have shared your review with all involved and they were very happy. Our staff works... More

Calgary, Canada
1 review
4 of 5 stars Reviewed September 30, 2013

I was impressed that the hotel was up and running so quickly after the flood. A few hallways did not have carpet but the rooms were intact and had everything you would need. The pool and spa had water in it but was not open yet from the flood.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to comment on your last stay with us and for the positive comments you made. I will make sure that this is shared with the staff and everyone who has worked so hard this last while to get the hotel back to a positive working operation. As you mentioned we are replacing... More

1 review
5 of 5 stars Reviewed June 17, 2013 via mobile

Good morning i just wanted say my wife and i just recently stayed at the hotel for two nights and we had r wedding reception here on may 4 2013 the food was done to perfection the service was great Sherra the wedding coordinator was extremly helpful with helping us in our decisions for the reception and her staff was... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for the wonderful review of our Heritage Inn and Convention Centre in High River. I was very pleased that Sherra, our Banquet Manager, and her Staff attended to all of your needs on this special day. I’m also happy to hear that our chef prepared the food to perfection, and your Honeymoon Suite, with the jetted... More

High River, Canada
1 review
1 of 5 stars Reviewed May 22, 2013

When you plan your WEDDING, you expect professionalism. Is that not what we pay for? The Catering staff and Front Desk at Heritage Inn are soo, UNPROFESSIONAL. Very rude and disorganized. I have seen people go to the reception desk, and wait and wait to be acknowledged. What is wrong with these people? They all have this attitude, that they... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, It is once again with sincere apology that I post this reply. On the 3 previous meetings with you and your husband, I have reduced your fees, addressed all your concerns and thoroughly investigated how these events could have happened. We have a long history of providing many happy events and it has been very distressing to know... More

SUN PRAIRIE
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2013

I recently stayed here and I was very pleased with the room. A "hot" breakfast was included with the room in the adjoining restaurant (a generous serving of delicious pancakes and bacon). The front desk personnel were very friendly and professional. Later on my trip, I discovered that I had lost my photo log book that contained four years worth... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments and share your positive experience. Customer service is very important to us here at the Heritage Inn and I will be sure to share your review with my staff. It is always rewarding to know that our guests appreciate and recognize the efforts made. I am so glad... More

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Additional Information about Heritage Inn

Address: 1104 11th Ave SE, High River, Alberta T1V 1M4, Canada
Location: Canada > Alberta > High River
Price Range (Based on Average Rates): $$
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Also Known As:
Heritage Inn High River, Alberta

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