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Heritage Inn

1104 11th Ave SE, High River, Alberta T1V 1M4, Canada
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Heritage Inn
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Ranked #3 of 4 Hotels in High River
A recent review
3 of 5 stars reviewed 2 weeks ago
Ktnlady Ketchikan
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32 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (32)
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    (8)
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Ketchikan
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was ok... The only thing was for 2 beds they only gave out 2 wash cloths, 2 hand towels, and 2 bath... I had extra cup of coffee that I left until the next morning and by the time I got back to my room housekeeping dump it...

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your feedback on your recent stay. I apologize for the lack of linens in your room and any inconvenience this oversight may have caused you. I have reminded our housekeeping department to ensure that the appropriate number of linens are supplied, based on incoming guests. Our front desk staff is also always available to provide... More 

Raymond, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 17, 2015

Rooms were big, nice locale, good food at reasonable price in restaurant. Quiet locale.] Pool was nice. Only downside is that there was no business centre, would have been good. Will stay there again.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you so much for taking the time to post your review. I was very pleased to read that you enjoyed your room, the pool and your meal with us. I will be sure to pass these comments along to my staff. I also noted your comment regarding the business center and have shared this with our Head... More 

Edmonton, Alberta, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 30, 2015

As someone who has spent many hours helping people irradicate problems with bedbugs the first thing I do on checkin is strip the bed and check the mattresses. I had read a recent review which said they had found bedbugs here so I was extra diligent and unfortunately did find dead carcasses on both mattresses. I was not going to... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to comment on your most recent stay and for your positive comments on how your situation was handled by the staff. I was pleased to read that the front desk staff immediately dealt with your situation with proper professionalism and that the server in Seasons Café & Eatery also went the extra... More 

Alberta
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 8, 2015

This hotel was awesome for our Bantam team this weekend! They also managed to have two or three other groups there at the same time but you would've never guessed it! Nice pool and the restaurant just off the lobby is convenient! There are only two floors to this hotel, which is nice but NO elevator so be prepared to... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments and for your kind words. I will make sure that I pass these along to our staff. They always appreciate the positive reviews and to know their hard work was noticed. We are the only full service hotel in High River with a licensed dining room, lounge and... More 

Sundre, Alberta, Canada
1 review
1 of 5 stars Reviewed January 17, 2015

The rooms were clean and the food was good in the lounge. BUT very unimpressed with 2 issues. The first being we were woken up at 5:47 AM by someone vacuuming the lobby with a shop vac very close to our room. There is a dividing door, but I guess their guests stay is not as important as a clean... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I value your feedback on your recent stay with us and I appreciate the opportunity to respond. I am so sorry for the disturbance caused by the early morning vacuuming. I have spoken with the janitorial staff to ensure the other areas of the hotel are cleaned prior to the lobby vacuuming in order to fall in a... More 

Travelers are raving about these High River hotels

Edmonton, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 3, 2015 via mobile

We were on a road trip throughout Alberta and stayed in High River for a night. When we arrived our room wasn't quite done but we were quite early so not the hotels problem. The room was one of the best on our road trip. It was huge and with a toddler and a tavelbed that we had with us... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate you taking the time to share your experience with others. I would like to extend our thanks for the recommendation and for the wonderful review. I am glad that you found your room to be spacious and comfortable. We are pleased with our recent renovations and it is always great to hear someone refer to our... More 

Level Contributor
168 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed November 20, 2014 via mobile

We had arrived in this area later in the day and were directed here because other hotels in the area were sold out. ( Some local residents suggested that we check with the Heritage for a room.) We were happy with that advice. The front desk clerk was very friendly. The room appeared like it was recently renovated and was... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate your comments on your recent visit to the Heritage Inn, High River and want to thank you for posting them. I enjoyed sharing these comments with all the staff. It was nice to read that you enjoyed your newly updated room and a great start to your day with the full hot breakfast in our on... More 

Nazareth, Belgium
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 31, 2014

During the "Heritage Inn International Balloon Festival", we stayed at this hotel. At check in, we found out that we had a room with only a window, facing the indoor pool, so no fresh air. I asked the front desk to change for a room with an outside window. She was really nice and willing to help, but she needed... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to send in your comments on your recent visit and stay with us. I was happy to read that the service you received from our front desk employee was friendly and helpful. I have shared this comment and reminded all our Staff of the importance of friendly service with a smile. Due... More 

Innisfail, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 28, 2014

Just came back from a conference in High River. When I first arrived I noted the hotel was somewhat dated but very clean. During the meetings and meals staff went above and beyond cleaning tables and refilling water jugs. Every staff I met was super. Food was excellent and reasonable. Only complaint was taps in bathroom were hard to turn... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate you taking the time to post your review and was pleased to read that you enjoyed your stay. Meetings and banquets are an integral part of our business and my staff works hard to ensure our clients needs are met. I have shared your comments with everyone and there were smiles all around. I appreciate your... More 

Alvarado, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 5, 2014

This is an older hotel but an effort is being made to remodel and upgrade it. Our suite was nice and large, which made staying there a week very comfortable. The hotel and restaurant staff were very polite and helpful. Be sure to ask that breakfast be included in your reservation. It was a full restaurant menu, not just a... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to send in your comments on your recent visit to the Heritage Inn, High River. We are committed to improving our property and are glad to read your comments acknowledging this and directly that you enjoyed the comforts of the room you were in. I was also pleased to read about the... More 

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Bathroom (1)
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