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All 9 Drayton Valley hotels

Holiday Inn Express Hotel & Suites Drayton Valley

2.5 of 5 Hotel   |   5001 Brougham Drive, Drayton Valley, Alberta T7A 0A1, Canada
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A recent review
3 of 5 stars Reviewed July 22, 2013
JenwaC Salmon Arm
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19 people have reviewed this hotel

Traveler rating
    7
    6
    4
    2
    0
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Didsbury, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2014

Rooms are very nice Service is less than truthful Lost the fax of credit card then told me staff quit Two days later the staff that I was told quit was working Then I asked about when hot tub would be fixed same staff lied again to me hot tub not fixed still breakfast is poor at best. Frustrated will... More

Was this review helpful? Yes 1
Meagan C, Manager at Holiday Inn Express Hotel & Suites Drayton Valley, responded to this review

Thank you for leaving us a feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured,... More

Salmon Arm
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 22, 2013

Lots of parking, nice building, smells like dirty lake water when you walk in, but thank goodness it didn't spread to the room we were in! Granted we were on the 4th floor, so I don't know what the others were like! We had a king suite, which was nice, but the cleaning people left an open container of milk... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drayton Valley, responded to this review

Dear JenwaC, Thank you for sharing your feedback. I truly value your comments, all the good, the bad and the opportunities to improve, as these give us the opportunity of improving what we can offer to improve your stay. I want to assure you that the points you've raised in this review will be looked into. Thank you once again... More

Edmonton,Alberta Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2013

I have always been a hard core Best Western fan. I arrived in Drayton Valley to discover that there were no rooms available at the Best Western. Well I went looking and came across the Holiday Inn Express. I checked in , not expecting too much. I love surprises and the Drayton Valley Holiday Inn Express was about to become... More

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Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 12, 2013

Didn't really get to explore the hotel much, arrived later in the evening (delayed flight & the drive there) and it was really just a place to sleep before heading to my work-site. The person staying with me and myself didn't mind the place at all - for what we'd experienced. It was a clean hotel and the staff was... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drayton Valley, responded to this review

Dear Lexa_xo, First of all let me thank you for taking time to write your review. I am delighted you found our hotel clean and our staff very friendly. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We hope that you will give... More

Calgary
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 18, 2013

I'd like to start this review by stating that my choice of 'poor' for the review is based on our overall experience at the Holiday Inn Express Hotel. The Good: If I was asked to rate the physical building itself, I would have chosen good or very good. The beds are comfortable, the breakfast has a pretty good variety and... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drayton Valley, responded to this review

Dear jungwili, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More

Top Contributor
85 reviews 85 reviews
69 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 11, 2013

Nice, clean hotel with fantastic breakfast. I will definitely return. The location was good with plenty of room for parking. All the staff were friendly and helpful. The hallways were quiet and I heard no road noise as I slept. I will recommend this hotel to all my friends and family. A special commendation to the lady at the front... More

Was this review helpful? Yes
Calgary, Canada
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 9, 2013

For a few nights stay Holiday Inn was descent stay. Room was clean and well maintained, bad was good. Upside is being walking distance to restaurants and grocery shopping. Customer appreciation day was a nice touch.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drayton Valley, responded to this review

Dear Vlada_Calgary, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I appreciate you taking the time to share your feedback as this is our best resource for improving the quality and service we offer to... More

Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 12, 2013

I would like to give these hotels a better rating than a 3 but I am so tired of having a "free breakfast", eating with plastic utensils and having cereal in a paper bowl. The room was nice, clean and comfortable. The staff were wonderful. I have written on maybe 50 comment cards how much I hate these utensils, never... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drayton Valley, responded to this review

Dear Salada90, Thank you so much for your recent comments. We are hospitality professionals who pride ourselves on delivering world class service. Most importantly, We'd like to apologize for the issues you experienced at our hotel due to the utensils we use. We assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate... More

Aurora, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 24, 2012

Nice clean, comfortable rooms. You can walk to the hospital. A bit on the pricey side but caters to Oil and Gas customers. Would definitely stay there again. All services included hi speed Internet, large screen tv in rooms, terrific shower and good work out facility to keep you on track and refreshed.

Was this review helpful? Yes
Vancouver
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 19, 2012

After being turned away at the desk and being told there were no rooms, we went away and booked a room through Booking.com then went back to the hotel and got a room! The room itself was quite good with two queen beds, a good shower, big bathroom counter. The breakfast room had lots of seating and a lot to... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drayton Valley, responded to this review

Dear Theo58, Thank you for taking the time to convey your comments regarding your recent experience with us. It is nice to know that you found our room good. Meanwhile, I sincerely apologize for the experience you had with our desk staff. Rest assured that this issue will be looked into. I appreciate your feedback as this is our best... More

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Additional Information about Holiday Inn Express Hotel & Suites Drayton Valley

Also Known As:
Holiday Inn Express Hotel And Suites Drayton Valley
Drayton Valley Holiday Inn
Holiday Inn Drayton Valley
Holiday Inn Express Hotel & Suites Drayton Valley Alberta
Address: 5001 Brougham Drive, Drayton Valley, Alberta T7A 0A1, Canada
Phone Number:
Location: Canada > Alberta > Drayton Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Drayton Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Drayton Valley 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Drayton Valley in Canada Our Drayton Valley hotel, located in the heart of downtown Drayton Valley, is one of the newest hotels along the Cowboy Trail. It's 139 km from Edmonton--home of the famous Edmonton Oilers Hockey Team. Our Drayton Valley hotel provides easy access to many Drayton attractions. One of the city's trademark locations, the Ominplex, is only one kilometer away from our Drayton accommodations. If you want to get close with nature, consider exploring Drayton on horseback and taking a ride along the Riverside Horse Trails. And, make sure your schedule has time for a round of golf at the Drayton Valley Golf and Country Club (one km). If you are in town for business, our Drayton Valley hotel is ideal. Major companies including Weyerhauser, Alberta North Petroleum and Imperial Oil are all within two kilometers of us. We have an on-site Business Center to assist with your copy, courier, fax and printing needs. In addition, we are located within walking distance to the Civic Convention Center. While lodging at our hotel in Drayton Valley, you can enjoy several choice amenities including high-speed, wireless Internet access, a 24-hour Business Center, a spa and our free hot breakfast bar with our signature cinnamon rolls. So, on your next visit to Drayton Valley, discover the newest place to call home and stay with Holiday Inn Express Hotel and Suites. ... more   less 
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