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BEST WESTERN Cold Lake Inn

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4815 52nd Street, Cold Lake, Alberta T9M 1P1, Canada
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BEST WESTERN Cold Lake Inn
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BEST WESTERN Cold Lake Inn
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103 reviews from our community

Traveler rating
    39
    26
    20
    14
    4
See reviews for
16
9
9
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (24)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (25)
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2 reviews
5 of 5 stars Reviewed 2 weeks ago

We came to to Cold Lake to participate in a Lacrosse Tournament. The hotel lobby is very welcoming. We had a one bedroom suite. The bathroom was spacious with a deep soaker tub. The beds were so comfortable, we slept soundly. We stayed in the newer tower. Even with a tournament keeping the hotel full. It was very quiet.

Review collected in partnership with Best Western

Was this review helpful? Yes
Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Cold Lake Inn takes pride their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and love that you feel a part of our family now!We hope to see you again soon! More 

calgary
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Conference and Banquet staff, especially the manager of these areas, were absolutely excellent. When they noticed we had challenges with the speaker system we had brought with us, the manager quietly and unobtrusively supported us in getting their system set up for our next session. Banquet staff provided opportunities for conference participants to select from menu items when possible... More 

Was this review helpful? Yes
Francien V, Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you so much for an incredibly nice review! We are so excited you enjoyed your stay and had nice time in our Banquet facility! Your support inspires out staff to provide every guest with the best customer service every day! We hope to see you again soon! More 

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

stayed at this hotel in april 2015 for approx 7 days.free breakfast with the room.the breakfast is very good.staff friendly and courteous.great location in the town.However,i recommend paying the 30 dollars extra a night and stay in the hotel part as opposed to the best western apartments next to the hotel.the hotel itself is quiet modern and up to date.the... More 

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you for such a nice review! Our entire team takes pride in their work and your support and feedback inspires our staff to provide every guest with the best customer service every day! We are very happy to hear that you enjoyed our breakfast and we hope you decide to stay with us during your next stay in Cold... More 

viking, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

spent most of time at the arena but got a good sleep at night reasonably quiet and the breakfast in the morning was great didn't have to order just eat and run food was good and hot people in the restaurant were friendly and helpful made for an enjoyable stay

Review collected in partnership with Best Western

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you so much for your nice review! We are happy to hear that you have enjoyed your hockey weekend with your family in our hotel and we will make sure that the restaurant staff hears about your review so that their hard work does not go unnoticed! We hope you got to enjoy our swimmingpool and we hope to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is a very convenient and comfortable place to stay in Cold Lake. Rooms are well maintained, staff are awesome and room rates are quite reasonable. There is ample parking. Food is great in the Sawmill conveniently located in the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you so much for taking your time to leave us such a nice review! We hope that you have time to visit us in the summer as well so you are able to enjoy our beautiful city and everything it has to offer during these warm months. We will make sure that our staff knows about your nice comment... More 

Edmonton
2 reviews
1 of 5 stars Reviewed April 14, 2015

Tightening the purse strings & compromising the pleasure of an excellent stay. Sawmill restaurant attached to the hotel makes it an obvious choice for convenient dining. Sawmill charges more for room service meals & more than posted prices in the room menu. A great breakfast buffet WAS incl. with your stay. That dwindled to a 2 choice comped breakfast &... More 

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Dear Dave, Thank you for taking the time to leave your review. It is unfortunate to hear that you did not enjoy our breakfast. We always take our guests' comments seriously and are consistently making improvements to our complimentary hot breakfast. We offer a wide array of breakfast items daily such as fresh baked pastries, pancakes/French toast, make your own... More 

2 reviews
3 of 5 stars Reviewed February 16, 2015

First off the staff is really good, everyone is friendly and helpful. We had forgot our play pen for one of the kids and they brought one down to the room in minutes. Beds are comfortable. Food at the sawmill is awesome but I wish the portion sizes were a bit bigger for how much the meals cost. Breakfast is... More 

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you so much for taking your time to leave us a review! We are sad to hear that you did not have the opportunity to enjoy our breakfast on your second morning. Next to the fact we did prepare for the amount of guests staying with us, we were overwhelmed by the amount of guests having breakfast at the... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2015

The parking lot is a hectic, crowded overfilled heck hole... The many guests I talked to had to park in the over fill area or about a block away because the sawridge guests crammed there vehicles in the hotel parking lot. The continental breakfast was really good if a 6 year old kid cooked it!!!! How can they call it... More 

Was this review helpful? Yes 1
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you for sharing your experience with us. I am sad to hear that the breakfast was not as enjoyable. Usually, our parkinglot has enough space for all our guests, but the amount of sport teams in our hotel as well as the amount of guests enjoying their valentines dinner at our Sawmill restaurant, forced us to refer our guests... More 

Contributor
17 reviews 17 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 14, 2015

Booked the VIP room for the wife's birthday ... very spacious clean and comfortable ... the 2 rooms included fireplace, 2 tv's, sofa, kitchenette, bathroom with shower, king size bed and jacuzzi hot tub in the bedroom ... great restaurant downstairs and an indoor pool ... only complaint was there were no bathrobes as advertised. Good price for what you... More 

Was this review helpful? Yes 1
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you for taking your time to leave us such a great review! First of all I would like to apologize for the missing bathrobes, as this is part of the room you had booked. Housekeeping has been informed, and I assure you that this will not be an issue in the future. We are happy to hear that you... More 

Camrose, Canada
2 reviews
4 of 5 stars Reviewed January 29, 2015

Great place to stay at a reasonable rate. Sawmill restaurant is located in building. Great food and pleasant staff. Unfortunately the parking lots is too small. Both the hotel and the restaurant are busy so get there early if you can.

Review collected in partnership with Best Western

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

First and foremost, thank you for staying with us and taking your time to leave us a good review! We are happy to hear that you were able to enjoy our Sawmill restaurant and we hope you also had fun in our pool area! Your comment about the parking lot is taken very seriously and has been addressed to our... More 

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