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BEST WESTERN Cold Lake Inn

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4815 52nd Street, Cold Lake, Alberta T9M 1P1, Canada
Best prices for: 1 room 1 guest
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BEST WESTERN Cold Lake Inn
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BEST WESTERN Cold Lake Inn
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97 reviews from our community

Traveler rating
    37
    24
    19
    14
    3
See reviews for
15
9
8
49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (18)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (25)
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1 review
3 of 5 stars Reviewed February 16, 2015

First off the staff is really good, everyone is friendly and helpful. We had forgot our play pen for one of the kids and they brought one down to the room in minutes. Beds are comfortable. Food at the sawmill is awesome but I wish the portion sizes were a bit bigger for how much the meals cost. Breakfast is... More 

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you so much for taking your time to leave us a review! We are sad to hear that you did not have the opportunity to enjoy our breakfast on your second morning. Next to the fact we did prepare for the amount of guests staying with us, we were overwhelmed by the amount of guests having breakfast at the... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2015

The parking lot is a hectic, crowded overfilled heck hole... The many guests I talked to had to park in the over fill area or about a block away because the sawridge guests crammed there vehicles in the hotel parking lot. The continental breakfast was really good if a 6 year old kid cooked it!!!! How can they call it... More 

Was this review helpful? Yes 1
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you for sharing your experience with us. I am sad to hear that the breakfast was not as enjoyable. Usually, our parkinglot has enough space for all our guests, but the amount of sport teams in our hotel as well as the amount of guests enjoying their valentines dinner at our Sawmill restaurant, forced us to refer our guests... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 14, 2015

Booked the VIP room for the wife's birthday ... very spacious clean and comfortable ... the 2 rooms included fireplace, 2 tv's, sofa, kitchenette, bathroom with shower, king size bed and jacuzzi hot tub in the bedroom ... great restaurant downstairs and an indoor pool ... only complaint was there were no bathrobes as advertised. Good price for what you... More 

Was this review helpful? Yes 1
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you for taking your time to leave us such a great review! First of all I would like to apologize for the missing bathrobes, as this is part of the room you had booked. Housekeeping has been informed, and I assure you that this will not be an issue in the future. We are happy to hear that you... More 

Camrose, Canada
2 reviews
4 of 5 stars Reviewed January 29, 2015

Great place to stay at a reasonable rate. Sawmill restaurant is located in building. Great food and pleasant staff. Unfortunately the parking lots is too small. Both the hotel and the restaurant are busy so get there early if you can.

Review collected in partnership with Best Western

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

First and foremost, thank you for staying with us and taking your time to leave us a good review! We are happy to hear that you were able to enjoy our Sawmill restaurant and we hope you also had fun in our pool area! Your comment about the parking lot is taken very seriously and has been addressed to our... More 

Edmonton, Canada
Top Contributor
80 reviews 80 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 14, 2015

This property is a decent standard Best Western property. The staff were friendly and accommodating, especially considering I had made a mistake in my reservation. They willingly made the adjustments and didn't charge me an arm and a leg. The rooms were reasonably comfortable with clean bedding and a clean serviceable bathroom. We had dinner in the restaurant and breakfast... More 

Was this review helpful? Yes 1
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Greetings from Cold Lake! Our entire team takes pride in their work and we are always appreciative of anyone who takes time to leave a friendly review! We are happy to hear that your stay was enjoyable and we hope to see you again soon! More 

Saskatoon, Canada
1 review
3 of 5 stars Reviewed December 29, 2014

Extremely dry in room so it made it very uncomfortable with lots of static (shocks) and we felt sick in the morning after breathing the air all night. We told staff and they said they know about the problem but had no solutions; asked if they had a humidifier but staff said no. Breakfast was okay but that's all I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you so much for sharing your experience with us! I am sad to learn that your stay was not as enjoyable. Your comments about the humidity have been addressed to the maintenance manager and we will make sure you and our other future guests will have a better experience in the future. We are happy to hear that you... More 

Edmonton, Canada
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 24, 2014

I've stayed at this location a few times in the past. I usually stay here or the Ramada when working in Cold Lake. The location works for me. There is a good restaraunt on site, or you can go to Original Joe's, which is just stumbling distance away. Others are a five minute walk or brief drive away. The parking... More 

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you for taking your time to write us a positive review! We are glad to hear that location offered convenience and flexibility during our stay with us. We are also happy to hear you had time to enjoy our restaurant on site. We hope to see you again! More 

Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2014

The hotel itself is good, clean and good service. However, many people who stay in this hotel are so careless. People make noise even very late at night in the hallway and rooms you can hear from your room very often, bunch of people smoke outside, right in front of the main entrance etc. Also may not be very sound... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are aware of noise concerns from the fitness room reverberating to some of our guest rooms and as a result have restricted our hours that the fitness room is open to time periods that are least disruptive for our guests. We have also... More 

Coquitlam
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 4, 2014

The hotel itself is extremely clean and all the amenities in the room were working. The restaurant onsite is worth going to even if you don't stay here. It was top notch food and cooked to perfection. The service in the restaurant exceeded expectations and the next time I am in Cold Lake I will be eating there. I may... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

Thank you so much for taking your time to share your exprerience with us. I am sad to learn that your stay was not as enjoyable as it should have been! Your comments about the noise are duly noted and have been addressed to the owner. We will do anything we can to improve the experience for you and our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014

I am not sure why anyone would say that the beds are like plywood unless they slept in the floor. I have staying at this location for over a year now and stayed in many different rooms and the beds have always been very comfortable, clean and the service at front desk has been excellent. If I need to check... More 

Was this review helpful? Yes 1
Francien V, Front Office Manager at BEST WESTERN Cold Lake Inn, responded to this review

First and Foremost, thank you for staying with us every time you visit Cold Lake! It is always a pleasure having you and we are very happy to hear your stay with us is always pleasant! Your support and feedback inspires our staff to provide every guest with the best customer service every day! See you soon! More 

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