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Grand Hotel Varna Resort & Spa

Saints Constantine and Helena, Saints Constantine and Helena 9006, Bulgaria
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Grand Hotel Varna Resort & Spa
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Grand Hotel Varna Resort & Spa
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131 Reviews from our TripAdvisor Community

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Traveler rating
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54
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Botosani, Romania
1 review
5 of 5 stars Reviewed 3 days ago NEW

I really loved the people from * Alisa Team* . They are amazing!! The same thing I can say about desserts and pools. I felt really good,enjoying the shows every night and dancing at Mini Disco . I will come back next year :).

Was this review helpful? Yes
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Bianca, Thank you for the post , so we can remove some of our shortcomings and improve the quality of our services! We are happy to learn that our efforts have made your stay enjoyable. We will be happy to welcome you again as our guest at Grand Hotel Varna. Kind regards, Grand Hotel Varna Resort&Spa Team More 

Varna, Bulgaria
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Since opening on April 22, 77 The hotel is operated without being renovated for 38 years this has its effect regardless of the proper implementation of hotela.Nelyubezen, sharp-tongued reception staff irritating questions of location in the hotel, but people are not obliged to They know where everything is located and therefore oblrashtat to tyah.Kato annoyed by the questions people catch... More 

Was this review helpful? Yes
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Mr./Mrs. Toni G, Thank you for sending your feedback! We truly appreciate costumers who take the time to let us know about their experiences during their stay in our complex. We assure you that customer satisfaction is our top priority and we want the services at our hotels to reflect the principle. For your information the last complete renovation... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

For my family, it was excellent. It was a very good price and for my children it was extraordinary. A lot of green space, very clean, many play places, at the pool and near the hotel. A pleasant holiday for parents and children! I reccomend!!!

Was this review helpful? Yes
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Mr./Mrs Dulhac, We would like to thank you for your review. All kinds of reviews about our hotel are very important to us and help us significantly improve our service and the quality of our service. We are glad to hear that you and your family enjoyed your stay in our hotel. It would be a pleasure for us... More 

Slatina, Romania
2 reviews
4 of 5 stars Reviewed 2 weeks ago

it was a week of luxury for all my family,rooms cleaned everyday, clean bedding everyday and mostly clean towels everyday,the resort is big and has multiple tennis courts, pool, a great beach, nice bar and terrace plus a games room on the first floor,enough space to sit wherever you want to sit on a sunbed, staff were very kind.

Was this review helpful? Yes
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Maria, Thank you for your feedback! We thank you leaving comments, by which we can make our services better. Thank you also, that you appreciate our efforts, to offer to our guests quality service and to make the stay of our guests comfortable. We sincerely hope to have the opportunity again to welcome you as guests in our hotel.... More 

Constanta, Romania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel is clean, food is good, but is old and has some physical defects. Small details make the difference between a 5 stars hotel and other hotels. And this hotel is a 5 star only on paper. Anyway...Employees are kind and friendly. It was a nice experience. if you asked me "do you wanna repeat the experience?" I would... More 

Was this review helpful? Yes 1
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Silviu, We would like to thank you for your review. All kinds of reviews about our hotel are very important to us and help us significantly improve our service and the quality of our service. We are glad to hear that you and your family enjoyed your stay in our hotel. We would like to thank you for all... More 

Bucharest, Romania
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 15, 2015

I was there in a teambuilding in June 2013 and the hotel looked a little like our old hotels from the communism era. Tired furniture and bed sheets; the water was running in the toilet all day and night and the elevator would close on you when you least expect it, either hitting you with its doors or leaving you... More 

Was this review helpful? Yes 1
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Pucca, Thank you for sending your feedback! We truly appreciate costumers who take the time to let us know about their experiences during their stay in our complex. We assure you that customer satisfaction is our top priority and we want the services at our hotels to reflect the principle. We always recommend our guests in the case that... More 

Brasov, Romania
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 4, 2015

I visited the Grand Varna Hotel and I was impressed by how much they strive to improve their services. I am convinced that all less positive comments are taken seriously and they are working very hard to make tourists happy. First of all and most important, I noticed a lot of kindness and smiles on every face. A diversified food... More 

Was this review helpful? Yes 1
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Lumi_Si, Thank you for your feedback! We thank you leaving comments, by which we can make our services better. Thank you also, that you appreciate our efforts, to offer to our guests quality service and to make the stay of our guests comfortable. Our concept is aimed at families with children and we try every year to enrich the... More 

Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 3, 2015

5 stars? It's barely 2 stars. Everything is old. The food is exacrable. The elevator(lift) is horrible. I was afraid of being stuck in it. The beds are dirty and i posted the 'do not disturb' sign every day because i heard a lot of stealing stories(maids). I do NOT recomend this hotel at all.

Was this review helpful? Yes 5
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear 79Flavi, Thank you for your feedback! We appreciate and thank you leaving comments, by which we can make our services better. We realize that our words now will not make up for the bad experience you had in our hotel, but we really hope that it does in some way shows how truly regretful we are. We are sure... More 

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Sofia, Bulgaria
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 9, 2014

I stayed in this hotel in August 2014, with my wife and 3 Children, we paid for 'Premium' All Inclusive, we had a suite which was spacious with nice bathrooms and comfy beds, but could do with refurbishing just like all floors of the hotel. The resort has great potential if it was managed properly, the grounds are perfect for... More 

Was this review helpful? Yes 4
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Jonathan, Thank you for sending your feedback! We truly appreciate costumers who take the time to let us know about their experiences during their stay in our complex. We assure you that customer satisfaction is our top priority and we want the services at our hotels to reflect the principle. We always recommend our guests in the case that... More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 6, 2014 via mobile

The entrance of the hotel is very clean, most certainly makes you believe it is a 5 star hotel. the rooms on the other hand are the worst I have ever slept in. They are in disparate need of maintenance. I found blonde hairs in my bed and insects crawling on my arm as soon as I got into bed.... More 

Was this review helpful? Yes
Marketing Grand... S, Manager at Grand Hotel Varna Resort & Spa, responded to this review

Dear Clare, We would like to thank you for your review. All kinds of reviews about our hotel are very important to us and help us significantly improve our service and the quality of our service. We assure you that customer satisfaction is our top priority and we want the services at our hotels to reflect the principle. We are... More 

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