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Melia Grand Hermitage

5.0 of 5 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
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Melia Grand Hermitage
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Melia Grand Hermitage
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660 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gibraltar
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was a trip to the past. The decor was quite outdated, and could do with some perking up. I was there on an all-inclusive package. The food was terrible. I really think I've eaten in an entirely different hotel to that which has been previously reviewed. The vast majority of it was not edible. Quite a trip from... More 

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Edinburgh, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here on an overnight visit to play golf at the Thracian Cliffs Resort. My wife and I had stayed here before a couple of years ago when the Miss Bulgaria competition was televised fro this hotel. So I did have great memories but this time I was overwhelmed. The quality of service and choice of food was second to... More 

Was this review helpful? Yes 1
Oslo, Norway
1 review
1 of 5 stars Reviewed 4 weeks ago

I stayed at Melia Grand Hermitage for a week in august 2014 with my boyfriend. We were greeted with terrible service upon arrival. They had mixed up our reservation, so instead of a double room with a king bed, we got a room with twin beds. The staff didn't even inform us upon the arrival that there was a mix... More 

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qualityhermitage, Quality manager at Melia Grand Hermitage, responded to this review

Dear Ms. Mina R, we are sorry to see you have't enjoyed your stay with us and our Hotel. The issue of the type of the room you have received was very carefully checked by our Accomodation Director and we have found out that there is no request for king bed in the booking received by your tour operator. In... More 

1 review
5 of 5 stars Reviewed November 21, 2014

The perfect hotel in Golden Sands.The location is in the midle of all. The room was Large and very nice area for relax at the pool. The food is wow.The tapas bar as well.The best time ever. Will come back soon with my friends.

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qualityhermitage, Quality manager at Melia Grand Hermitage, responded to this review

Dear MoritzBarca, The whole team of Melia Grand Hermitage is happy that you enjoyed your stay with us and we are looking forward to see you again soon with your friends and family. Warm regards, Anna Gancheva More 

Leicestershire, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2014

Room: Very luxurious, very clean, huge TV, amazing shower (you can actually connect the tv and listen to music while taking a shower - how cool is that). Bed was quite comfortable and it does give you an overall impression of luxury. Hotel: absolutely huge and very well managed. Plenty of entertainment, lots of restaurants/pubs nearby. I loved it. A... More 

Was this review helpful? Yes 1
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Alex669966, First of all we would like to thank you for taking of your time to share your thoughts with us. Your feedback is important measure for us, as we are constantly trying to give our best and improve our services. It will be a great pleasure to welcome you again at Melia Grand Hermitage. We are looking forward... More 

San Diego, California, United States
1 review
5 of 5 stars Reviewed October 16, 2014

If you are looking for a luxurious stay in Golden Sands, Bulgaria, this is the place to go to! My family and I stayed there for 4 nights in August, 2014 and were really satisfied with our experience. The rooms are spacious and very comfortable. The staff is very professional and helpful. Whenever we needed some extra information about the... More 

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qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Slavina K, From the name of the entire team of Melia Grand Hermitage I would like to thank you for the nice words and high estimation. We are glad that you enjoyed your stay and we will be extremely happy to welcome you again. Best wishes, Anna Gancheva Quality Manager More 

Santo Domingo
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stayed 2 weeks end of July until mid of August at the Melia Grand Hermitage. Overall, we were happy with our stay: we booked the Level program beforehand as some insiders recommended this and it turned out to be paying. We had a nice and spacy sea view room at one of the last floors with a fantastic view... More 

Was this review helpful? Yes 1
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear DonCoqueto, We are glad that you have chosen Melia Grand Hermitage for your holiday and we would like to thank you for your feedback here in Tripadvisor. It is pleasure to know that you have enjoyed your stay with the exclusive LEVEL program and its benefits. About the food I would like to assure you that we are working... More 

Tel-Aviv
Top Contributor
83 reviews 83 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 12, 2014

I didn't plan to travel to Varna, I got a cheap (last minute) deal The Hotel is a luxurious five star hotel with comfortable rooms, good service but.... the food is not as expected from a Hotel of this category (breakfast and dinner as well) I traveled in October, the Golden sands look like a ghost city, most of the... More 

Was this review helpful? Yes 1
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear vdany, Thank you for your comment in Tripadvisor. We are happy that you liked the hotel and you did enjoy your stay with us. It is one of our main tasks for next season to improve the quality and presentation of the food and we believe that will succeed. So if you decide to visit us again in the... More 

Coimbra, Portugal
Contributor
13 reviews 13 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 4, 2014

A lot of time to do the check-in. The rooms are ok, with a lot of space, the daily cleaning is not good and they not refill amenities like shower gel. The food at breakfast is medium but the staff is horrible!! the staff is unpleasant and unhelpful. Unfortunately they not qualify to a 5* hotel.

Was this review helpful? Yes 3
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Helia M, We are sorry that we could not reach your complete satisfaction. Be sure that all your comments are taken into consideration. We are really surprised by the impression you've got from our staff because our guests are usually happy with the attantion and the attitude from our employees. We will take measures with more trainings and we... More 

kent england
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 4, 2014 via mobile

Dear management, Please may I suggest that before continuing to offer the "All Inclusive" package, please look up the dictionary definition of the word All. The segregation feeling one gets at this hotel is not really conducive to happy holiday atmosphere. You can't even get so much as a cup of coffee on the AI after 10:30pm The drinks are... More 

Was this review helpful? Yes 2
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Dawny, Thank you for choosing Melia Grand Hermitage for your holiday. We are sorry that you felt some drawbacks during your stay but I would like to mention that it is clearly explained in all the travel agencies’ catalogues and brochures what does the All Inclusive program include and the timing of its operation. About the segregation you have... More 

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Additional Information about Melia Grand Hermitage

Address: 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
Phone Number:
Location: Bulgaria > Varna Province > Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Grand Hermitage 5*
Number of rooms: 727
Reservation Options:
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Also Known As:
Melia Grand Hermitage Hotel Golden Sands
Melia Golden Sands
Melia Hotel Grand Hermitage
Melia Grand Hermitage Golden Sands, Bulgaria - Varna Province
Hotel Style:
#2 Luxury Hotel in Golden Sands
#4 Romantic Hotel in Golden Sands
#4 Spa Hotel in Golden Sands
#5 Family Hotel in Golden Sands
#9 Best Value Hotel in Golden Sands

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