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Melia Grand Hermitage

5.0 of 5 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
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Melia Grand Hermitage
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Melia Grand Hermitage
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656 reviews from our community

Traveler rating
    339
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    85
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

The perfect hotel in Golden Sands.The location is in the midle of all. The room was Large and very nice area for relax at the pool. The food is wow.The tapas bar as well.The best time ever. Will come back soon with my friends.

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Leicestershire, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Room: Very luxurious, very clean, huge TV, amazing shower (you can actually connect the tv and listen to music while taking a shower - how cool is that). Bed was quite comfortable and it does give you an overall impression of luxury. Hotel: absolutely huge and very well managed. Plenty of entertainment, lots of restaurants/pubs nearby. I loved it. A... More

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qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Alex669966, First of all we would like to thank you for taking of your time to share your thoughts with us. Your feedback is important measure for us, as we are constantly trying to give our best and improve our services. It will be a great pleasure to welcome you again at Melia Grand Hermitage. We are looking forward... More

San Diego, California, United States
1 review
5 of 5 stars Reviewed October 16, 2014

If you are looking for a luxurious stay in Golden Sands, Bulgaria, this is the place to go to! My family and I stayed there for 4 nights in August, 2014 and were really satisfied with our experience. The rooms are spacious and very comfortable. The staff is very professional and helpful. Whenever we needed some extra information about the... More

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qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Slavina K, From the name of the entire team of Melia Grand Hermitage I would like to thank you for the nice words and high estimation. We are glad that you enjoyed your stay and we will be extremely happy to welcome you again. Best wishes, Anna Gancheva Quality Manager More

Santo Domingo
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stayed 2 weeks end of July until mid of August at the Melia Grand Hermitage. Overall, we were happy with our stay: we booked the Level program beforehand as some insiders recommended this and it turned out to be paying. We had a nice and spacy sea view room at one of the last floors with a fantastic view... More

Was this review helpful? Yes 1
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear DonCoqueto, We are glad that you have chosen Melia Grand Hermitage for your holiday and we would like to thank you for your feedback here in Tripadvisor. It is pleasure to know that you have enjoyed your stay with the exclusive LEVEL program and its benefits. About the food I would like to assure you that we are working... More

Tel-Aviv
Top Contributor
81 reviews 81 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 12, 2014

I didn't plan to travel to Varna, I got a cheap (last minute) deal The Hotel is a luxurious five star hotel with comfortable rooms, good service but.... the food is not as expected from a Hotel of this category (breakfast and dinner as well) I traveled in October, the Golden sands look like a ghost city, most of the... More

Was this review helpful? Yes 1
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear vdany, Thank you for your comment in Tripadvisor. We are happy that you liked the hotel and you did enjoy your stay with us. It is one of our main tasks for next season to improve the quality and presentation of the food and we believe that will succeed. So if you decide to visit us again in the... More

Coimbra, Portugal
Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 4, 2014

A lot of time to do the check-in. The rooms are ok, with a lot of space, the daily cleaning is not good and they not refill amenities like shower gel. The food at breakfast is medium but the staff is horrible!! the staff is unpleasant and unhelpful. Unfortunately they not qualify to a 5* hotel.

Was this review helpful? Yes 3
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Helia M, We are sorry that we could not reach your complete satisfaction. Be sure that all your comments are taken into consideration. We are really surprised by the impression you've got from our staff because our guests are usually happy with the attantion and the attitude from our employees. We will take measures with more trainings and we... More

kent england
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 4, 2014 via mobile

Dear management, Please may I suggest that before continuing to offer the "All Inclusive" package, please look up the dictionary definition of the word All. The segregation feeling one gets at this hotel is not really conducive to happy holiday atmosphere. You can't even get so much as a cup of coffee on the AI after 10:30pm The drinks are... More

Was this review helpful? Yes 2
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Dawny, Thank you for choosing Melia Grand Hermitage for your holiday. We are sorry that you felt some drawbacks during your stay but I would like to mention that it is clearly explained in all the travel agencies’ catalogues and brochures what does the All Inclusive program include and the timing of its operation. About the segregation you have... More

NEWCASTLE
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 29, 2014

Arrived at the hotel late in the evening it looked stunning!! Was shown to our room by a bellboy who actually showed us around the facilities of our room before leaving. The room with a sea view on the 7th floor was gorgeous , clean, well maintained , had a fabulous view and well exceeded our expectations.throughout the holiday the... More

Was this review helpful? Yes 2
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2014

I have attended a conference this month and everything was just perfect-the organisation, the staff, the facilities! We had All inclusive and had everything we needed. I will go back to a personal vacation for sure as the hotel offers great family facilities and outletsas well. I recommend this hotel for business and leisure!

Was this review helpful? Yes 2
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Lora K, We are glad to know that you have enjoyed your stay in Melia Grand Hermitage. We appreciate your high estimation about the services and the facilities we offer and we will be happy to welcome you again for a family vacation. Best wishes, Anna Gancheva More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2014

stayed for 4 nights with my wife. pros: the hotel looks very good, the rooms are big and comfortable and feature a nice balcony. the staff are very nice and the hotel itself is very clean and has good maintenance. cons: the restaurant is average, with very basic food variety and quality (not even close to similar Mediterranean 5 star... More

Was this review helpful? Yes 1
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review

Dear Guycnaan, Thank you for choosing Melia Grand Hermitage for your holiday and for your review in Tripadvisor. Please be sure that all your comments are important for us and we will do our utmost to improve and to become better in our services. We hope that you will visit us again in the future. Kind Regards, Anna Gancheva More

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Additional Information about Melia Grand Hermitage

Address: 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
Phone Number:
Location: Bulgaria > Varna Province > Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Grand Hermitage 5*
Number of rooms: 727
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Also Known As:
Melia Grand Hermitage Hotel Golden Sands
Melia Golden Sands
Melia Hotel Grand Hermitage
Melia Grand Hermitage Golden Sands, Bulgaria - Varna Province

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