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Helios Spa

Golden Sands, Golden Sands 9007, Bulgaria
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1 room 1 guest
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114 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Date | Rating
  • Dutch first
  • English first
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  • Hebrew first
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  • All months
    (114)
  • Mar-May only
    (14)
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Pernik, Bulgaria
1 review
1 of 5 stars Reviewed 3 weeks ago

It was our disaster vacation! Food was strange, horrible and not enough! All the nutritions was like a war with the other tourists. It was really dirty in the room! The housekeepr didnt clean at all and she tried to push me a dirty towel. When I asked her it that possible the other housekeeper told me: "Sorry, but she... More 

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1 review
1 of 5 stars Reviewed 5 weeks ago

It was disaster ,all the things in this hotel doesn't related to 4 stars hotel, this hotel was like 2 stars hotels. The food was terrible. The act of staff,specially bar man was impolite and cheap. The services was really weak, we had to wait for towel more than one hour. We must call the reception for ask cleaning our... More 

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Travelers are raving about these Golden Sands hotels

Carlisle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 26, 2015

Just returned from helios spar hotel with family all inclusive. Should call it hell spar hotel, its not a hotel but a bedroom block, no reception,bar or restaurant have to go to doubletree next door for facilities which is a bit better I would rate it a 3star. Cleaners in our bedroom block never clean just swap towels & toilet... More 

Was this review helpful? Yes 9
CRAIOVA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 25, 2015

This hotel is simple bad, maximum 2 stars, never ever 4 stars. There are 2 hotels Helios Spa and Doble Tree, both have now only one reception with young stupid and rude employees. If you ask something in 2 from 3 cases you get no solution, this young people (20-27 years old) are even crying to you half in English,... More 

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Bucharest, Romania
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed September 8, 2014

I have come to this hotel with high hopes, in spite of the less positive reviews, as I have been here a few years ago and I was pleased with my stay at Helios Spa. However, things appear to have changed a lot and, unfortunately, not for the better. Our stay at Helios Spa was close to dramatic. Only through... More 

Was this review helpful? Yes 3
England
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed September 1, 2014

We were there for 2 weeks All inclusive in the Helios Spa side. First and foremost, this complex is 2 hotels. They are The Helios Spa and The Hilton Double Tree. Hilton now owns both hotels but has halved the staff to save on costs. One team of cleaning staff , one reception staff and one team of cooking staff... More 

Was this review helpful? Yes 6
Dorset, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 28, 2014

To be fair food is ok . No where near the beach everything is a low standard or not finished. No way 4 star. The rooms really let it down very shabby and carpets all stained TV big square box out of the ark can't get any programmes worth watching. I am here at the moment and I have had... More 

Was this review helpful? Yes 1
Sibiu, Romania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 26, 2014

Not at all a 4* hotel. Maybe 3* if you consider only the room and 1* if you consider the services, cleanliness and food. DO NOT go there. Pay an extra 100 EUR and go to Melia or Admiral or some other 4-5* place or pay 150 EUR less and go to a 3* hotel, it will be the same.... More 

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Weston super Mare, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 25, 2014

Stayed 6 nights at this hotel and was not impressed, the rooms were dated, very poor wifi and room service was a joke. I certainly would not rush back as it had nothing to offer in terms of service, location or value for money. The staff were friendly enough but to be honest did not feel they would go the... More 

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Galati, Galati, Romania
1 review
1 of 5 stars Reviewed August 19, 2014

In short line: Food 1 from 10 Drinks 1 from 10 Room 5 from 10 Place - distance from the beach - 1 from 10 Never ever will come back. Not a good place for a family. The management and waiter didn t do a thing to move things quickly.

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