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Smartline Madara

Golden Sands, Golden Sands 9007, Bulgaria
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1 room 1 guest
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Smartline Madara
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37 Reviews from our TripAdvisor Community

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Traveler rating
    19
    12
    3
    1
    2
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22
7
1
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Any
English first
  • All months
    (37)
  • Mar-May only
    (1)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (0)
All months
Esbjerg, Denmark
1 review
4 of 5 stars Reviewed 3 days ago NEW

Overall a fantastic stay. Clean Spaces, nice rooms, good pool, fine restaurant and amazing animation team :) We would for sure go back there again. Only complain is that some of the personel is very poor at English and german as well.

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Birmingham, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just got back from 14 nights all inclusive at this hotel. First impressions were good reception was clean and bright. We had booked an interconnected family room which was two twin rooms with a door between. Not large but suited us, these family rooms are situated at the front of the hotel overlooking trees and car park not the worst... More 

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Walsall, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wasnt looking forward to this holiday, as I was meant to be going to Tunisia. Well I am now glad that it was changed to Bulgaria. The Hotel was a friendly, clean and a lovely place, I have been to many places, but found the staff here to be Great, ( Yonka Reception - Dessy Reception - and the Guest... More 

Was this review helpful? Yes 2
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Richard H, Thank you very much for the wonderful feedback. We are glad that we are up to your expectations and you had a nice stay. We are looking forward to see you next summer. Best regard More 

Stockton-on-Tees, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Lovely big hotel room with balcony. Room was cleaned daily and bed and towels changed daily too. Nice modern reception area. Free wifi in lobby but no good if too many people are being boring sitting there playing on their phones instead of enjoying themselves outside. The pool was nice and area was kept clean by Edna and her team... More 

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MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Sonia D Thank you for your choise. It is a real pleasure reading your post. Of course we are very glad to know that we could reach your expectations and you spend a enjoyable time.Your satisfaction is the most important for us. We hope to have the opportunity to welcome you again in Madara smartline hotel Best wishes More 

Devon, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We were apprehensive about our trip due to previous poor reviews. I hope this review will ease other travellers concerns. We travelled with a 6 yr old & 8 month old. We could not fault the hotel, it was extremely clean & the rooms very comfortable The grounds & pool area were well maintained & pleasant. We had the usual... More 

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MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Emsie810 , Thank you for your comment in Tripadvisor. We are happy that you liked the hotel and you did enjoy your stay with us.Thank you also for your recommendation we promise to become even better in each aspect for your next stay. Looking forward to welcome you! Best wishe More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We just returned to DK from Golden Sands today and I must admit, I had my worst travel experience so far staying at Hotel Madara. First of all the staff was unfriendly and did not care or take any interest in the wellbeing of the guests. If you want a nice, relaxing holiday, you should not choose this hotel. Everywhere... More 

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Wales, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel is very nice what u expect for a 4 star, always nice and clean but we had a problem with ants in the bathroom sink which is bit odd. Food was lovley but maybe could do with bit more variety with the breakfast as it was very eggy. Didn think the animation team did enough in the evening really... More 

Was this review helpful? Yes 1
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Farrah, The team of Madara smartline hotel would like to to thank you for choosing us and for the time to write this review. We appreciate your feedback and I would like to assure you that we are in process of major changes concerning the food about a eggs. We hope that you will come back and this time... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First of all, I was supposed to check in at 14 pm, but after a 12 h journey to the hotel, I checked in at 16 pm, that is a big minus from me. The "parking" is 5€/day, but it is the worst place on earth for a car, believe me. Wireless internet was dead in 99,99999% of my stay,... More 

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MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Sergiu, We would like to say thank you to take a time to comment your stay. I would like to express our regret that we couldn't reach your satisfaction. There are some points that we would like to explain so our future guests could be better informed. We do have a g parking places - the parking fee is... More 

Minsk, Belarus
Level Contributor
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Pretty good animation was in the hotel. Nice guys - young, but already experienced. Apart from that - spacious rooms, welcoming personnel, and nice food. Territory beautifully decorated. Location is good - it is in the quiet zone, although a bit far from the sea. And one have to walk all the way through the whole resort. Alcohol in the... More 

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MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Khoroshychelovek, We are very glad to hear that you are enjoying your stay with us so much. Thank you for choosing us and sharing your experience on TripAdvisor. We hope you enjoy the rest of your stay with us and hope to see you back in the future to offer you another wonderful holiday. Warmest regard More 

1 review
4 of 5 stars Reviewed 4 weeks ago

We like very much our holiday in this hotel,we would recommend everyone to visit this hotel.Thank you for a good vacation!!!Especially thanks for the animation team-the best team!!A very clean hotel,we like it!!!

Was this review helpful? Yes
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Cristina , Thank you for the good words and to recommended us on another travels on Tripadvisor. Our guests' satisfaction is the most important for us. We are looking forward to see you again. Best regards More 

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