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Smartline Madara

Golden Sands, Golden Sands 9007, Bulgaria
Hotel amenities
Smartline Madara
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Ranked #20 of 103 Hotels in Golden Sands
A recent review
4 of 5 stars reviewed 3 days ago
cristina s
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (15)
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1 review
4 of 5 stars Reviewed 3 days ago NEW

We like very much our holiday in this hotel,we would recommend everyone to visit this hotel.Thank you for a good vacation!!!Especially thanks for the animation team-the best team!!A very clean hotel,we like it!!!

Was this review helpful? Yes
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Cristina , Thank you for the good words and to recommended us on another travels on Tripadvisor. Our guests' satisfaction is the most important for us. We are looking forward to see you again. Best regards More 

Hamilton
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were assured this hotel was like for like as we had booked to go to hammenet in Tunisia this was the biggest lie ever this hotel is NOT a 4 star hotel maybe a 2 star its for Russian and German guests definitely NOT for British people staff very very rude never smiled never helped you The best person... More 

Was this review helpful? Yes 1
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear DollypHamilton, Thank you for your candid review. We are so sorry that your experience with us did not meet your expectations. The whole team is working hard with the main task to make our guests happy and enjoying their holidays. We hope to have another opportunity to make your stay an enjoyable one soon. Kind regards More 

Travelers are raving about these Golden Sands hotels

Leeds, United Kingdom
4 of 5 stars Reviewed 1 week ago

We have just spent a week at the Smartline Madara hotel. everywhere was clean and tidy with lots of staff on hand to help. Food was ok, the standard buffet style that you find in most all inclusive hotels, so as long as you don't arrive expecting 5* al a carte menu, you won't have an issue! We never had... More 

Was this review helpful? Yes
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Josie, Thank you again for your recent stay with us, and for having shared your experience with all the travelers in TripAdvisor. Your review has been shared with all the Madara smartline hotel team. It is wonderful to read your words about our property and your experience, thank you again on behalf of the whole team. It has been... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great place, nice,friendly and professional staff. Good assortment of food and drinks. Reasonable price. Hardly recommend this place. Very good location and free WIFI as a bonus:). Thank you for the pleasure time, clean room and friendly relationship.

Was this review helpful? Yes 2
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Radoslava, We must say thank you, thank you and thank you again for your kind words.. We deeply appreciate you spared a bit of time just to share your insight with us. We always remind for our team how lucky we are to be in an industry where our clients’ opinions come straight; this is a powerful tool to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2015 via mobile

We had 8 nights is Madara hotel and wad fantastic ! We was with family and we feel really comfortable. The staff all go great lengths to make sure your holiday is amazing. Very family friendly. Thanks to the mini club team and animation team at all. There is very smeety car for Ice Cream :))) The food and the... More 

Was this review helpful? Yes 1
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Guest, Thank you for taking the time to write your review and for sharing your experiences at Madara smartline hotel. We value our guest's comments dearly, especially when they pertain to our customer service which our staff aims wholeheartedly at maintaining to top levels. Everyday we make it our personal concern to providing you the best and we commit... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 16, 2015 via mobile

We went with my girlfriend in beging of June. We was suprised from hotel and the services. Location is near to busstop and less than 8 min from the beach. There is WI FI conection in lobby and is free of charge. In the evening when all the guests are in the hotel the connection is veryyyy poor. Staff are... More 

Was this review helpful? Yes 2
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Guest, First of all, we would like to thank you for wonderful your review and for the very positive comments about our hotel. Thank you for your such high praises regarding our central location, staff, rooms. As you noticed, we are a renovated elegant hotel and the research of each single detail is an first expression on each guest... More 

Dusseldorf, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2015

Really nice hotel. The is delicious ana always fresh,and fruits manyyyy fruids.we was loved ! We went with friends and we had really enjoyable stay.Reception staff are polite and always helpfull.thank you for our holiday!

Was this review helpful? Yes 1
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Guest, We would like to thank you for your marvellous review on our Madara hotel and for all the positive comments about a service. Our main target is to ensure a pleasant and unforgettable stay to all guests and we are extremely happy to know that you thoroughly enjoyed your stay with us, and that our hotel fully met... More 

Bucharest, Romania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2015

nice and clean room. good food and restauran. great view in a park zone. pro staff. new in season 2015 poolbar, reception, restaurant. great animation team. good for family with kids, couples, for all kind relaxation, spending good times and have fun.

Was this review helpful? Yes 1
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear guest, We are glad to read that you had a wonderful stay with us. We are also pleased that you have enjoyed the cleanness of our rooms, the animation program and the quality of our food. I have passed to the Madara smartline staff all your praises about their friendly and caring attitude and they thank you very much.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015 via mobile

The hotel is look good and is clean . the food is tasty and every day different style.Wi Fi connection is free in lobby,there is in the rooms as well - 2 euro for 4 hours.staff are kind and polite. Pool service is exellent.

Was this review helpful? Yes 2
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Guest, We are very happy to know that you had a pleasant stay with us..Madara hotel also pleased that you found our rooms comfortable and clean, including that the the food was of your taste. We are try to provide a good service on all our departments,looking forward to see you again soon. Big thank you from Madara smartline... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 13, 2015

Had perfect time there. Great for couples (I guess for families as well). Everything's so clean and tidy. Food is good. Staff is very polite and pro. Will definitely visit again. Recommend it with no doubt!!!

Was this review helpful? Yes 3
MadaraHotel, Guest Relations Manager at Smartline Madara, responded to this review

Dear Rali, We are pleased to hear that you find Madara smartline up to date with all the latest technical mod cons and services! With our recent rennovation, we were able to place so many of these little extras throughout the hotel. There is also staff ensure that the WiFi network is good and enough for all our guests. It... More 

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