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Helena Sands Hotel

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5.0 of 5 Hotel   |   Sunny Beach 8240, Bulgaria (Formerly Riu Palace)
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  • Reviews (155)
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Helena Sands Hotel
Ranked #4 of 204 hotels in Sunny Beach
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155 people have reviewed this hotel

Traveler rating
    101
    33
    15
    3
    3
See reviews for
48
76
5
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
3 of 5 stars Reviewed 1 week ago

Well I'm going to start with the hotel , It's lovely leather sofas marble floors rooms are ok not the best iv seen for this star hotel but clean and presentable . Food is fair to good it's hot and well presented. Staff on the other hand are not very bubbly or even happy looking in some cases quite rude... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a lovely time hotel best hotel we have stayed in wonderfull had a lovely room over looking pool . food was very good lots of choice went half board which was a good choice very good value for money .hotel staff very helpfull everything was perfect

Was this review helpful? Yes 1
Sofia, Bulgaria
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The place is really worth staying. The rooms are nice, spacious and the food is great. The only bad thing was free wifi which was extremely slow and not really usefull.The location is great as well close to the beach and far away from cacao where all youg crowds would stay.

Was this review helpful? Yes 3
Cardiff, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 21, 2014

One of the best hotels we have stayed at. The rooms were spotless and spacious. There was plenty of choice with the food although some was a bit repetitive. We found the staff friendly and most spoke pretty good English, which helped as we had no Bulgarian. When we were there, there were many Russians, but again many of them... More

Was this review helpful? Yes 4
Bucharest, Romania
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 19, 2014

We booked this hotel from an agency from Bucharest. When we got there the room was nothing we expected. Instead of the garden view there was a roof view room 314, 3rd floor. So we asked for another one they gave us on the 4th floor 414 so we could see a bit of the see. The rooms are separated... More

Was this review helpful? Yes 1
Portsmouth, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2014

Third year in a row that we have been to Helena Sands hotel; only one word required - Fantastic. From breakfast in the morning to late drinks at night the service is top notch. Great location being on 30 minutes from the airport by coach. Hop skip and long jump to the beach if that is preferable to sitting by... More

Was this review helpful? Yes 4
b
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2014

Hi myself and my husband returned home on the 23june after an enjoyable week stay at the helena sands hotel sunny beach bulgeria.What a beatiful decorated and clean hotel with very friendly and helpfull staff and that alone deserves it,s 5 stars, nothing was to much trouble. Now for the food we did,nt like the food at all but enjoyed... More

Was this review helpful? Yes 4
Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 25, 2014

This is an all round excellent hotel.The staff are helpful and provide an excellent service.The food is varied and of a high standard.The location is close to the beach and far enough away from the centre of the resort to avoid the crowds and noise.As previous reviewers have commented the hotel and grounds are immaculately clean.All I can say is... More

Was this review helpful? Yes 3
Worcester, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2014

Helena Sands is simply the best hotel we have ever stayed in. Excellent location, superb in every way. The whole hotel from the rooms to the gardens and pool were immaculate, cleaners worked from breakfast time to late evening to keep it spotlessly clean. The restaurant was excellent, every taste catered for & waiting staff were very efficient. We can't... More

Was this review helpful? Yes 4
Crewe, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 16, 2014

Was a very very nice hotel We were on bed and breakfast basis and the breakfast was superb with every food you could want. Waiting staff were a little stiff but the cleaning staff were smiley, Only draw back for us when we arrived at 1am due to flight delay, they would not provide any refreshement as the kitchen was... More

Was this review helpful? Yes 6
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Additional Information about Helena Sands Hotel

Address: Sunny Beach 8240, Bulgaria (Formerly Riu Palace)
Location: Bulgaria > Burgas Province > Sunny Beach
Price Range (Based on Average Rates): $
Hotel Class:5 star — Helena Sands Hotel 5*
Also Known As:
Riu Palace Helena Sands Hotel
Helena Sands Hotel Sunny Beach, Burgas Province, Bulgaria

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style
#3 Family Hotel in Sunny Beach #3 Luxury Hotel in Sunny Beach #4 Romantic Hotel in Sunny Beach
Hotel Class
Official Description (provided by the hotel)
In the Sunny Beach resort area on the Black Sea. 3 to 7-story building and garden villas. Situated directly on the beach. Sun loungers and parasols on the beach (additional charge). In a 14,500 m2 garden together with the Riu Helena Park Hotel. 2.5 km from the centre of Sunny Beach. 28 km from Burgas airport. Credit cards accepted: MasterCard, Visa. ... more   less 
Number of rooms
190

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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