we arrived at early hours in the mornin and was greeted by a porter who carried our bags to the reception are. we checked in and he took our bags to our rooms. the rooms were tidy and emaculately clean. the staff were polite and considerate throughout our stay. it came to the end of our 2 week stay and... more

we booked the victoria palace for a relexing break and this hotel looked stunning.on arrival we were extreamly happy with our choice the place was un believable to look at. the bus boy insisted on taking my bag and my partners bag nearly taking my arm off to take it to my room.when we got to the room i asked... more

I popped into this hotel as it looked glamourous from the outside. You will certainly be ill if you stay here. It is absolutely filthy dirty. The toilets were full to the brim with excrement. The receptionist when advised of this glared at me with her cross eyes and bleach blonde hair and told me to get out of the... more

Stayed at the hotel in September 2009 and from initial appearance it looked very opulent but when you peeled back the surface it was quite tacky. The carry on in the dining room every meal was ridiculous- just getting cutlery was a laugh. It ran out of not only crockery and cutlery but one day there was no butter another... more

This is a big story but I recomend that you read. We arrived in the early hours of the morning hotel looked beatiful from the outside and the reception area was clean and grand, greated by a porter and very friendly receptionist (not). Our bags were taken up to our room by the porter and then we followed. The porter... more

This hotel is a classic example of the old saying, " All that glitters is not gold". On arrival at approx. midnight on the 31st. of August 2009, my wife and I were very impressed by the welcome we received from the staff at this hotel. Our suitecases were taken to our rooms for us whilst we signed in at... more

I would not send my worst enemy here, please pay attention to the other reviews, you won't find a good one. Staff are awful, all inculsive is a lie (I had a finger pointed in my face by the head receptionist who told me 'you read the rules lady' when I questioned not being able to get a drink at... more

We returned from this hotel on August,18-th after a 7 nights stay. From outside, it could pass for a 5* hotel; from inside, well, I’ve been in better 3* hotels! Everything is underdimensioned in this more than 500 rooms hotel : -parking places: we had to park the car in another parking, paying 60 lev for 7 days. -elevators: only... more

On first appearances the Victoria Palace Hotel is palacial. It looks magnificent and has the most spectacular views. This is about the only good thing I can say about this horrible hotel though. I have been on many holidays over the years with my family and have had some good and bad experiences. I have never, though, felt the need... more