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Palace Hotel

Sunny Beach Promenade, Sunny Beach 8240, Bulgaria
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Palace Hotel
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307 Reviews from our TripAdvisor Community

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Traveler rating
    137
    87
    40
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See reviews for
68
141
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (307)
  • Mar-May only
    (29)
  • Jun-Aug only
    (169)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (9)
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1 review
5 of 5 stars Reviewed yesterday NEW

My partner and I just came home from our holiday at the Palace hotel. Rooms cleaned & towels changed everyday, the staff are very helpfull and polite, food is ok. Very friendly hotel on a perfect beach location. 10 minute walk into the main street. We have absolutely loved this place and will be returning next year with the family.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

All we can say is that this hotel is fantastic in every possible way. The staff can't do enough for you very kind very polite and on times very funny. Too many names too be mentioned.A massive thank you to George the manager who could not do enough. The cleanliness of the hotel is 100% the toilets were immaculate the... More 

Was this review helpful? Yes 2
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Friends, Thank you so much for taking the time to share your experience about your recent stay with us! It is really a great feeling to see your beautifully put review here on Tripadvisor, which is an unique source of motivation and pride for the entire staff. The truth is that we are giving everything in order to remain... More 

Lincolnshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Been back to the Hotel Palace again after 8years what can I say it was another great 2 weeks hotel great the staff are brilliant once again very help full and friendly. food is excellent once again.Have book next years holiday 2 days after we got back in the same hotel.Staff are like family they are brill love them all.

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Well we have stayed before so we know what it's like but they have some new staff and old think it's a great team now perfect location clean tidy clean towels everyday good clean pool all cleaned every morning great pool bar great inside bar and the staff are great one lad started at 4 bar inside was very good... More 

Was this review helpful? Yes
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Webby0700, Тhank you for the wonderful review and for taking the time to share impressions of your summer vacation at Hotel Palace. For us it is always a pleasure to welcome you as our guests and we believe that next summer we will even exceed your current impressions. Thank you once again George and Team More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Our family have been coming to the hotel palace for over 10 years. The staff are so polite and helpful. The hotel is very clean with the beach at its door step, with a large swimming pool and kids pool. A pool side bar and restaurant. The food is gorgeous which serve till late. Karaoke for entertainment every night. I... More 

Was this review helpful? Yes
GEORGE T, Manager at Palace Hotel, responded to this review

DEAR ANN K, It's been a real pleasure to come across your positive, motivating, friendly and straight-from-the-heart review! We are so very grateful for commending us in such a nice manner and we are really looking forward to welcoming you and your family back at Palace hotel. Wе really feel you like a part of us and of course no... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

My partner and I went here for our first abroad holiday together a couple of weeks ago and absolutely loved it!! The Staff are so friendly, the hotel is lovely with great views from all rooms. I would definitely recommend this to everyone!! Thank you to Steve, Samba, Nash, Denis and Tanya for making it a brilliant holiday!! xx

Was this review helpful? Yes
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Ghislane B, Thank you for the nice comment and for your kind words! Our greatest reward is when we see happy guests, knowing that we contributed to turn their stay into a memorable experience. I'm absolutely delighted to hear that our employees have made the difference and that would bring you back at Palace hotel. You may rest assured... More 

Guildford, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

A fantastic place to spend your Holiday!!!! the Bar and pool are lovely and very clean!! The food was better than expected with a nice selection at dinner time. I had no problem with breakfast either and actually looked forward to getting up early for a munch !!! The thing however that really made the experience for me was the... More 

Was this review helpful? Yes 1
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Baz S, Allow me to thank you on behalf of the entire staff for your positive and very motivating review! We are very happy to hear that your stay has been enjoyable and we managed to exceed your expectations. Nash , Alexander,Denis ,Mimi,Tanya and the rest are very grateful for your kindness and we are sincerely hoping to see... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Me and I friend stayed at the palace hotel for one week. When we arrived at the hotel the reception wasn't to welcoming as we interrupted receptionist having a smoke. Then we got to the room and the balcony door was broken. The room it's self was clean and tidy although the wash room was very very small. The only... More 

Was this review helpful? Yes 3
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Flowerbon, Thank you for you for choosing Palace for your recent stay , despite having many other attractive options in Sunny beach. Thank you for your positive feedback about the hotel location,the room cleanliness and lady responsible for it. After reading your review, however, I seriously started to wonder what could possibly motivated you to rate every person of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our Room was cleaned everyday with clean towels and sheets friends that we met where on tenth floor and struggled to get clean sheets and towels we were floor five so it's got to be cleaner should have reported by one comment on here .the food was basic but edible not hot they should give you a option to upgrade... More 

Was this review helpful? Yes 1
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Eileen F, Thank you so much for your great review and the constructive criticism, along with the good words I understood that you have been disappointed by not having an option to upgrade from buffet dinner to a-la-card with an discount. I found that comment very interesting and let me use this opportunity to inform you that I pass... More 

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had a great time staying at the Palace hotel. The staff were great and friendly, thank you Nash, Samba, Alexi, Mimi for your wonderful hospitality. We stayed half board, I can't comment on the breakfast as never made it up in time but the evening meals were great a wide selection of hot and cold foods. 24 hour bar,... More 

Was this review helpful? Yes 1
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Paul A, Thank you so very much for your positive comments and for being so kind and friendly during your stay at Palace hotel. On behalf of the entire staff and myself I'd like to express our commitment to continuously strivie to offer the best service and guest experience. Kind Regards from Nash, Samba, Alexi, Mimi and all the... More 

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