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Palace Hotel

Sunny Beach Promenade, Sunny Beach 8240, Bulgaria
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1 room 1 guest
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Palace Hotel
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375 Reviews from our TripAdvisor Community

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Traveler rating
    164
    119
    47
    22
    23
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83
175
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Any
English first
  • All months
    (375)
  • Mar-May only
    (29)
  • Jun-Aug only
    (237)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (9)
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1 review
4 of 5 stars Reviewed yesterday NEW

The hotel was lovely and clean and the staff was extremely friendly, however the food was average it was more or less the same most nights and the bulgarian night was basic and awkward as when u was trying to get/eat your food staff was dancing in the middle of the dining room, it would off been better off if... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have just got home from an 11 night stay at The Palace and I am already looking to book again!! My partner and I stayed here in 2013 and enjoyed it so much we took our 11 year old daughter this time. We were delighted to see the familiar faces of Samba, Nash and Denis and we were not... More 

Was this review helpful? Yes 1
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Bernis40, I cannot thank you enough for taking the time to write such a great review about your stay at Palace hotel Sunny beach. It is a great pleasure to see that you experienced a memorable holiday with us and enjoyed it twice. Your comments on the attentiveness of our staff was the highlight of my day. As we... More 

Wallsend, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked the Palace on the reviews we had read on trip advisor and we were over joyed to see it lived up to everything people had wrote. The rooms are basic but clean and cleaned every day with fresh towels and if you require anything the chambermaids are happy to help. The staff are very friendly with a smile... More 

Was this review helpful? Yes 5
GEORGE T, Manager at Palace Hotel, responded to this review

Dear 68Louie68, Thank you for taking the time to review your 1st stay at Palace hotel Sunny beach Resort , we are thrilled to read your comments, My team are genuinely interested in our guests to ensure their time with us is as comfortable and memorable so I am delighted you felt at home. We constantly strive to exceed or... More 

Wigan, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed there the first 2 weeks in Aug with my best friend (both of us 41). Apart from the room only having 2 single beds our overall experience was excellent. Staff were very friendly and helpful. Food was ok, nothing special but decent enough (someone needs to tell them sausages in the morning shouldn't be hotdog sausages lol) But cant... More 

Was this review helpful? Yes 1
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Phillip C, Thank you for your amazing review of your recent stay at Palace hotel Sunny beach, Resort It is fantastic to read that you had a wonderful stay with us and found the value to be excellent. It is always wonderful to hear such positive feedback, which serves as a great motivator to me and my team. It... More 

Hampshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just come back after 2 weeks here at the Palace Hotel in Bulgaria. I would highly recommend this hotel as somewhere to stay if you are venturing to Sunny Beach. I went with 2 of my mates and we stayed in one of the front corner suites which looked over the pool and the sea. The room itself was massive,... More 

Was this review helpful? Yes 3
GEORGE T, Manager at Palace Hotel, responded to this review

Dear manic_skivvy, Thank you very much for your review! It has a great value, as it is written by an experienced traveler and that makes your feedback priceless. We are very glad that you have enjoyed your stay. Your comments of food not being hot enough and was repetitive are shared to our chef and kitchen team and are already... More 

mirfield
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Our 6th stay at palace we love it here. Even better this year food very good plenty of choice. Staff friendly and hard working. Cleaners do a great job reception staff outstanding. Already booked for next year . Really enjoyed karaoke she's does a really good job as does Tanya very efficient always got a smile on her face. See... More 

Was this review helpful? Yes 2
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Andy and Bridget, Thank you for your great review of Palace hotel Sunny beach, I am delighted to learn that you once again received a satisfying experience. Thank you for your generous compliments about our new staff, as well as the one you have interacted with during your past visits. We strive to provide a Good-Natured service, and we’re... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I have stayed at the palace hotel twice,first visit to sunny beach,we stayed in a very expensive hotel but found it wasn't up to much.This will be our fifth vist to sunny beach and are so happy we managed to get into palace this year again.The staff are very friendly ,food is very good,and the palace is... More 

Was this review helpful? Yes 2
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Michelle P, Thank you for the time you dedicated in sharing your impressions with regard to your summer 2014 stay at Palace hotel Sunny Beach . Our aim is to provide the finest service to our guests and I am delighted to learn that you are pleased with your past experience with us. I will share your kind words... More 

Uman, Ukraine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hello;) I have been there in July 2015. Really nice place;) specially the view from window. My room was clean, bathroom was small, but its not a problem;) Staffs were very friendly;) I like the food there and their special Bulgarian evening on Sunday;) hope to come back again next time;)

Was this review helpful? Yes 2
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Margarita P, Thank you for the time you dedicated to sharing your impressions regarding your recent stay at the Palace hotel Sunny beach . I am pleased to learn that your experience has been overall positive, with a special mention to the staff and the strategic location of the Hotel itself. Positive comments like yours represent a truthful insight... More 

Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came home yesterday, must say had a blast. Very impressed with hotel. Clean hotel good food, excellent staff all friendly happy. People on holiday happy with great things to say about hotel.spoke to some who been going here for years and must say I can see why. We will definitely be back next year.just one thing that may help is... More 

Was this review helpful? Yes 3
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Dean and Family, WOW! Thank you so much for taking the time to review your stay with us , it is always a great compliment in itself when a guest definitely wants to returns to us and I was delighted to read that your stay was excellent . We pride ourselves on our famous customer service and our attention... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Third time in sunny beach but first time at the palace. Couldn't really fault the hotel. Clean, staff where all very friendly and polite. Food wasn't bad. Hotel very clean. Room cleaned every day and clean towels everyday. Pool a little small and had to be up really early to get a sun lounger as people put towels on early... More 

Was this review helpful? Yes 3
GEORGE T, Manager at Palace Hotel, responded to this review

Dear Dawn G, Thank you for choosing Palace hotel for your third visit in Sunny beach Resort , we hope it will not be your last and thank you for your delightful review . It is always very pleasing to get such wonderful feedback, I will share your comments with my team. I hope we will have the opportunity of... More 

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