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Palace Hotel

Sunny Beach Promenade, Sunny Beach 8240, Bulgaria
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Palace Hotel
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74%
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Palace Hotel
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    345 Reviews from our TripAdvisor Community

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    74
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (102)
    Date | Rating
    • English first
    • Polish first
    • Russian first
    • Any
    English first
    • All months
      (345)
    • Mar-May only
      (29)
    • Jun-Aug only
      (207)
    • Sep-Nov only
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    • Dec-Feb only
      (9)
    All months
    Sheffield, United Kingdom
    1 review
    4 of 5 stars Reviewed 3 days ago NEW

    Overall I would rate this hotel great value for money! The rooms are clean and the staff are very friendly (with the exception of one member of staff who works in the restaurant- she often took your plates away before you had finished eating and was constantly rushing around!). The food was basic although there was always something for everyone.... More 

    Was this review helpful? Yes 1
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Sarah B, Thank you for being so kind to spend some of your time and post this wonderful and informative review about your recent stay at Palace hotel! Your comments regarding particular member of restaurant staff and elevators are taken into consideration , thank you, I believe if you give us a chance and visiting us next time you... More 

    Glasgow, United Kingdom
    Level Contributor
    20 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 14 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    We were a bit apprehensive about going for the first time to sunny beach.totally unfounded! Fantastic place,made all the better by this fantastic hotel.we expected to be eating out most nights,because hotel food is notoriously iffy.not at the palace!food was great!spoiled for choice in fact.We only missed a couple of nights because we were on excursions.rooms were a bit on... More 

    Was this review helpful? Yes 4
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Alison A, We are more than grateful for your kindness and positive comments regarding your recent stay at Palace hotel , Sunny beach ! With this review you managed to touch each and every one of us and made us all feel proud and worthy for what we've done! Your words oblige us to try harder and harder every... More 

    Glasgow, United Kingdom
    2 reviews
    5 of 5 stars Reviewed 1 week ago NEW

    Our first time in Bulgaria. Loved it. Great beaches. Great bars and restaurants. Amazing hotel. Very clean. Towels changed daily and arranged in novel shapes. Swans and seashells and bow ties. Breakfast and dinner great. But what made our visit was the staff. Steve,Alex,Tanya,samba and Dennis all amazing. But special mention to Nash who was amazing from our first till... More 

    Was this review helpful? Yes 5
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Paul, I am very glad to hear that you and Laura had such a wonderful time with us. On behalf of the entire team at Palace hotel Sunny beach , I would like to thank you for choosing our hotel and for taking the time to write such a lovely review. TheTeam is truly amazing and I’m sure they... More 

    Bridgend, United Kingdom
    1 review
    common_n_hotel_reviews_1bd8 21 helpful votes
    5 of 5 stars Reviewed 1 week ago

    Got back from sunny beach 12th july from this fantastic hotel,could not have wished for better staff ,amazing and so friendly nothing was too much trouble (treat them like their your friends).Steve,Nash,Mimi and all the other staff cleaners do an excellent job. The food is excellent i am a fussy eater but i found something to eat every night bar... More 

    Was this review helpful? Yes 4
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Dino 89, With all honesty, your comment left me speechless, although I thought I knew how to use the words as I please. Now I seriously strive to find the right words to thank you for the magnificent review on behalf of the Owners, the Staff and myself. Our sense of responsibility towards our guests will make us do... More 

    coventry
    1 review
    4 of 5 stars Reviewed 1 week ago

    9 of us got back on Sunday after a 2 week stay here. All staff were brilliant apart from the maids who were cleaning the reception area every day. Don't get me wrong, the actual cleaning they done was fantastic however every time I said hello, smiled at them or said thank you they just stared at me -manners don't... More 

    Was this review helpful? Yes 2
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Katie F, it's such a pleasure reading your review! I'd like to thank you from the bottom of my heart for the good and motivating words that will fuel us to keep moving forward. It's a wonderful feeling being blessed with such lovely guests! We all can't wait to welcome you again at Palace hotel Sunny Beach as soon... More 

    glasgow
    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Once again went to hotel palace had a wonderfull holiday staff excellent and friendly " room was spotless had alovely view looking on to the beach have booked again for next year love this hotel in the 15 years ihave been going to sunny beach it's the only hotel ihave booked again for the following year i told some members... More 

    Was this review helpful? Yes 1
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Jacndave49, Thank you for your kind review on TripAdvisor. We are delighted to receive such positive comments. I have shared your experience with my team and we are all very proud to have exceeded your expectations. I have highlighted your review to housekeeping department, who were delighted to hear from you. We consider your comments to be our greatest... More 

    Poole, United Kingdom
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 1 week ago

    Just returned from great holiday at this hotel. All staff helpful and friendly, speaking very good English, just as well as like most Brits we don't speak Bulgarian. Hotel kept clean and tidy, pool area pleasant, bedroom comfortable with good view (11th floor) bath room adequate for needs. Restaurant light and airy also great option for dinning alfresco. Breakfast and... More 

    Was this review helpful? Yes 2
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Val S, I would like to thank you for taking time to share your experience on Trip Advisor. I'm very happy to see that you enjoyed your experience at our hotel, from our sea front location, breakfast and dinner selection and our colleagues' service to the beautifully arranged restaurant garden . We really appreciate your comments which are our... More 

    Varna, Bulgaria
    Level Contributor
    5 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    5 of 5 stars Reviewed 1 week ago

    What a delightful hotel to stay in! This is a fabulous hotel with nice clean rooms.Nice atmosphere. The location is great! The hotel is located a few meters from the beach and is close to the centre of Sunny Beach. Brilliant Staff-They are excellent, the quality of service is outstanding. Everybody is so welcoming, happy, friendly.... Overall amazing cause the... More 

    Was this review helpful? Yes 1
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear 555 Himera, Thank you for the nice comment and for your kind and motivating words! Our greatest reward is when we see happy guests, knowing that we contributed to turn their stay into a memorable experience. I'm absolutely delighted to hear that our employees have made the difference and that would bring you back at Palace hotel. You may... More 

    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed 1 week ago

    Really enjoyed my stay at Palace hotel. Staff very friendly. Rooms fine. Food was nice.Staff very friendly. Perfect position for beach. will be returning next year. Only downfall i have is trying to get a sunbed round pool, which is impossible unless you get up really early.

    Was this review helpful? Yes 1
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Bartoszewsk, Thank you so much for taking the time for publishing this wonderful review! Your comments are very much appreciated and rewarding for all of us. I wish I could describe the pleasant feeling of seeing that our attitude is being noted in this instance and we were able to make you happy and your stay memorable! Everything we... More 

    Oldham Greater Manchester
    Level Contributor
    24 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 53 helpful votes
    5 of 5 stars Reviewed 1 week ago

    My partner and I have just returned from an 11 night stay (7th - 18th July), at the Palace Hotel and the whole experience of the Hotel, staff, amenities and resort was that good that we wanted to return in the first week of September, but unfortunately work commitments will not allow this so we will have to wait until... More 

    Was this review helpful? Yes 6
    GEORGE T, Manager at Palace Hotel, responded to this review

    Dear Jon D, Thank you for posting a glowing review of your stay at Palace Hotel Sunny beach . We are always most pleased to read great feedback about the exemplary levels of customer service and all of the team strive to go the extra mile to exceed all of our guest's expectations. Your great feedback will be forwarded to... More 

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