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Hotel Mura

3.0 of 5 Albena Beach, Albena 9620, Bulgaria (Formerly Albena Beach Club)
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82 reviews from our community

Traveler rating
    23
    34
    7
    9
    9
See reviews for
46
17
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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  • German first
  • Italian first
  • Russian first
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  • All months
    (82)
  • Mar-May only
    (4)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (26)
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    (6)
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Bucharest, Romania
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Mura is a good hotel, in the frame of the given three stars. First of all, it has a perfect position: between the beach (just 100 meters from sea water) and the natural reserve of BALTATA, a forest grown in a swamp, with trees bent in weird positions, which generate fresh, cool air. So, no matter which side you will... More

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Brasov County, Romania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2014

I asked for two rooms and received an appartment for the same price, although it should be cheaper. I asked for a fiscal invoice and I received an "Information Invoice". The pool is not well maintained. Glasses are dirty in restaurant. My wife got food poisoning... I do not recommend...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
London, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 30, 2014

We (my husband, 2 children and my mum) arrived at hotel Mura very excited about our well deserved holiday... The hotel manager was doing the receptionist job (with the reception manager standing behind her) and she checked us in from 10am. When we got the room the nasty surprises showed up... The room was not very clean, the toilet was... More

Was this review helpful? Yes 2
Preslava I, Manager at Hotel Mura, responded to this review

Dear Amalia, Thank you for sharing your experience in Mura hotel. It is only through our valuable guests’ feedback that we can maintain and improve our level of customer service that we aspire to have.I am truly sorry to find out that you have faced some inconveniences during your stay. I would like to make several clarifications regarding your feedback.... More

1 review
5 of 5 stars Reviewed July 20, 2014

The service of the hotel Mura was very good so were the Animetors we will visit this hotel again! We really liked the evening shows on the stage of Gergana. Everyone were really nice and we spend our holiday having a lot of fun. Also the food was really delicious compliments for all the cookers.

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1 review
4 of 5 stars Reviewed July 14, 2014 via mobile

Pretty good hotel..the rooms are really nice, ask as higher floor possible, the view is worth every thing..food is good and drinks are limited..the hotel is a bit far from the central.Staff is ok, but not too friendly.No safe in the rooms only at the reception and the wi-fi doesn't reach the rooms.

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Sfantu Gheorghe, Romania
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 6, 2013

Positive: Excellent location, right on the beach; Quiet place; Good cleaning service; Excellent beach, clean sea Negative: Romanian guests are served last at check in, thus they get the worst rooms. Food is repeating, so it gets hard to choose after a while. They are often rows for food. Generally, it is a good place for a family.

Was this review helpful? Yes 3
New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 3, 2013

Pros: Excellent location, relatively good food, although long waiting time to get some specific dishes. Cons: Rude, disrespectful, incompetent front desk staff. If you are not Russian or German you will be treated as a nuisance, rather than a guess who pays the same or even higher price. They get the preferential "VIP" treatment ( high floor sea view rooms,... More

Was this review helpful? Yes 2
Sofia, Bulgaria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

One of the best places for a vacation,especially for the family,good and clean rooms,perfect meals at the all inclusive restaurant,bars,and good smiling staff.We go there for second time and I still think this is the place for a good time rest for couples,families and groups.Great personnel and manager :)

Was this review helpful? Yes 1
Sofia
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 3, 2012

"Mura" is a nice hotel in the southern part of Albena - less crowded and very quiet, at the boarder of the National Reserve "Baltata". The greatest advantage is the large beach which one reaches just after going out of the hotel. The rooms are quite spacious and recently renovated. Towels get changed almost every day (even if not used),... More

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Cluj-Napoca, Romania
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 27, 2012

Plus: - the hotel was right on the beach, it was rather clean and had a wide beach. There were 2 sunbeds and 1 umbrella/room included in the price (but you had to pay for the sunbed matresses) - the sea had clear water - rooms were cleaned every day, vacuumed, towels were changed if you left them on the... More

Was this review helpful? Yes 5
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Additional Information about Hotel Mura

Address: Albena Beach, Albena 9620, Bulgaria (Formerly Albena Beach Club)
Location: Bulgaria > Dobrich Province > Albena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Mura 3*
Number of rooms: 314
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Also Known As:
Albena Beach Hotel
Albena Beach Club

29 photos of this hotel

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