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Hotel Dobrudja

Albena Resort, Albena 9620, Bulgaria
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47 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

i booked with thomas cook was shown a beautiful 3* hotel, arrived at hotel at three in morning went to room and found it to be disgusting toiletries from previous occupant leftovers from a feefer electric socket hanging out of wall curtains and carpet torn no toilet roll holder cloudy windows(fault throughout hotel) but worst was the smell the stank... More 

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Nottinghamshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 16, 2015

We arrived early hrs Saturday morning 27th june2015.we got our key to room1005 my partner would not step foot in to it.we went back down to reception asking for our rep said could not get them so we asked for a different room. Said they couldn't give us one so we sat in reception all night with no sleep rep... More 

Was this review helpful? Yes 2

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brough
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 7, 2014 via mobile

on the 1st morning ove my stay at hotel dudrobna i asked at reception why i had no air con an was rudely told ide booked a budget room..on my thompson invoice it stated balcany aircon not a budget room..youve allso managed not to mension the state ove the condition ove the room even though i went an reported it... More 

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brough
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed August 17, 2014

Late booking warning..stay well away from here..raw sauage running down from pipes.some reception staff none helpfull.food poor..on arrieving to my room discoverd no aircon no dalconny..mainternance disturbing..live electical wires bare...?...bathroom disgusting ...stay well away

Was this review helpful? Yes 3
Preslava I, Guest Relations Manager at Hotel Dobrudja, responded to this review

Dear customer, Thank you for sharing your comments on our hotel with TripAdvisor. It is to our regret that your stay was not up to your expectations. Did you discuss any of the complaints you had with the reception staff of Dobrudja hotel? I truly believe that if the manager of the hotel was aware on time about the inconveniences... More 

Bishops Stortford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 9, 2014

Sadly we chose this holiday at short notice and before checking reviews! There is NO WAY it can justify a 4 star rating as the rooms are old, dirty and stained. The electric sockets were hanging from the walls and the dark, dirty and dingy bathroom had cigarette burns in the sink and the plughole was full of hair. The... More 

Was this review helpful? Yes 4
Preslava I, Guest Relations Manager at Hotel Dobrudja, responded to this review

Dear customer, In connection with your opinion I would like to say that in part of the rooms there has been made renovation of the hotel rooms (the superior wing on the 14th floor). According to the Bulgarian categorization, the hotel is 3*. Making an entire renovation of the whole hotel is a matter of time and of a considerable... More 

prestatyn
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 5, 2014

I am struggling to think of something nice to say about this dusty, decrepit, dated monstrosity of a hotel. While some of the staff are nice the majority are rude and uncaring. Our room although clean (up to a point) had no air conditioning which we had particularly asked for at the time of booking. We shared the room with... More 

Was this review helpful? Yes 1
Sofia, Bulgaria
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 9, 2014

Very old, very dusty and absolutely no go. This hotel needs to be completely redone! The breakfasts were poor and average. The room was average: used furniture, peeling paints, rough towels. But the surroundings and the resort was beautiful!!!

Was this review helpful? Yes 4
Ashdod, Israel
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 11, 2013

i got good recommendations for this hotel from several people, but all of them was from 5 years ago. well -it's not the case now .bad, really bad. hotel is neglected. dirty. furniture broken. sinks, bath, pluming - in terrible condition and not safe. we had two rooms - for me and my baby and for my parents. they had... More 

Was this review helpful? Yes 6
Trnava, Slovakia
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 31, 2013

We love Bulgaria/ Usually we go to Albena, because it has good social structure. last time we stayed in Dobrudja on the 13th floor. We chose a room with the balcony. there were plastic chairs and a table at the balcony, we spent time there with pleasure. You see the sea in its splendour and a lot of swallows. Two... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 26, 2012

Dirty, smelly, small rooms, no AC, horrible services!!!! Old comunist, probably not changed since then, is a pitty to go to albena, which is nice, and stay at dobrudja. Really!! We entered the room stayed about 5 minutes and checked out, was impossible to sleep in such conditions. Amazing part is that TUI recommended thos hotel and was very difficult... More 

Was this review helpful? Yes 2
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