We were a little apprehensive arriving at the Palms due to reading a couple of negative reviews. We had no cause to worry! After a long journey from Colombo we were greeted very warmly by the managment. and given a refreshing drink! Our room was a good size and we had a spectacular sea view.The bed was comfy and the... more

The Palms, Beruwela My husband and I (28, 27) spent two weeks at The Palms from 25th August 2009. We booked with Mercury Direct and paid £860 each. We flew direct Heathrow to Colombo with Sri Lankan Airlines. We booked our seats online and this worked well. However when you get to the Airport if you book in online you... more

On beach hotel all with seaview tidy, not spotless needs a little repaint here and there maybe take ur own big fluffy towel for a shower (and gettin it cleaned costs less than 50p) but very comfortable bed and good aircon and fan Beach not owned by hotel,a bit of pestering/selling happening but just say no thanku Hotel has large... more

We spent the second week of our holiday at The Palms and were not disapointed with our stay. All rooms are beach facing and ours did not disappoint............. good size balcony with chairs and table...... good size bathroom - shower only and comfy bed and tv. Food was rather disappointing...... lots of choice but not to the standard expected for... more

HOTEL– Lovely hotel in a really nice setting on the beach with a nice pool and attractive open bar/reception area. The food was nice (plenty of fresh fruit), and we all ate well, although there was more variety if you like curry. Some points I noted from other comments – All-inclusive extended to fizzy drinks, beer, local spirits and cordials... more

Having spent two weeks at the palms we couldn’t find any thing to complain about. The room was spacious, sea facing, air con, TV, fridge, tea and coffee, ceiling fan, electric safe and cleaned daily. The food on offer was always plentiful and you could always make a meal up of something even if you aren’t a curry lover, on... more

On arrival to the hotel we got met by the hotel receptionist, who gave us our room. We found this room to be unclean and smelt of urine. On inspection of the toilet/shower room we seen this to be urine stained. We then asked to see a different room, which was not much better. The third room was adequite, we... more

My husband and I spent two weeks at this hotel. The staff were excellent the rooms were kept spotless and the hotel was great. The only complaint that I have is that the food was not up to standard everything was either luke warm or cold we complained to the manager but no changes were made. We stayed at the... more

lovely hotel, staff very friendly but kept hearing that they would not be on duty again till after you left ,then turned up again! scam for getting extra tips. There is a box on reception for tips which is shared between ALL staff, even the ones you don't see who work behind the scenes & contribute to your holiday. you... more