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Hilton Garden Inn Grand Forks

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4301 James Ray Drive, Grand Forks, ND 58203
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Hilton Garden Inn Grand Forks
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337 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Just a friendly warning to anyone heading to UND. We booked a room online (DIRECTLY THROUGH THE HOTEL) at the Hilton Garden Inn for our visit to UND for freshman orientation. We were given a confirmation number and the whole "shebang." Upon our arrival, after a looooonnnng day on campus, we were told that the hotel was overbooked and that... More 

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Woodstock, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great Price, Nice folks hotel fit my needs. Hotel staff gave me great recommendation for dinner. Sanders was a great spot as well by the way. Stay here again for sure. Breakfast was good and quick. Overall I couldn't think of anything that the Hilton Garden Inn could improve upon.

Review collected in partnership with Hilton Garden Inn

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Tony, I was delighted to read your review! Thank you very much for taking the time to share your experience. Our excellent Guest Service Agents are eager to help with any questions regarding our great city. We understand that while you are in town, our staff does not only represent our hotel, rather, they represent the entire community. We... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The staff of the hotel was very friendly and helpful and the location to UND is convenient. Hotel is starting to show its age and is need of updating. Heating cooling system in the rooms are sub par not doing a very good job. The hotel rooms allow for a lot of noise from the hallways to enter the room.

Review collected in partnership with Hilton Garden Inn

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Jeffrey, Thank you for writing your review. We certainly strive to provide our guests with better experiences. I would like to speak with you in greater detail about your stay regarding your concerns so that I can work with our Chief Maintenance Engineer to ensure the hotel maintains great condition for our guests. We continually make attempts to improve... More 

Mandan, North Dakota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is totally underwhelming. The room was fine. Nothing special. Our problems were in the "restaurant". One ordered a margarita, there were things floating in it, not from the lime. One ordered a gin & tonic, tonic water was totally flat. One ordered a bud light, again totally flat. The food was very average, menu made it sound much... More 

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Teri, Thank you for sharing your experience at our Garden Grille and Bar. We are disappointed that you did not enjoy your meal or find the service exceptional. This is not the experience our guests typically have in our hotel and restaurant. Nonetheless, we take your comments very seriously. I will be sure to investigate further so that corrections... More 

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel is very nice and clean. Completely acceptable except for the very hard beds. Even when adjusted to the softest setting it was not at all comfortable. I slept in the chair. This would be a stellar property if the beds were comfortable.

Review collected in partnership with Hilton Garden Inn

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Dean, Thank you for the review! It's wonderful that you enjoyed the location and cleanliness of your room, however, we are very disappointing that you did not like the bed comfort. I see that our general manager has reached out to you regarding your comments. We take every critique very seriously. While we like to think we know this... More 

Winnipeg, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 27, 2015

The real estate mantra in the title is a caution as to where in the hotel your room is located. Ours was directly above the kitchen ventilators, which meant that we could not open our window because of the noise and the smell of cooking grease. Even having the window tightly closed did not completely shut them out. We also... More 

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Geoff, Thank you so much for your review! We are glad you stayed with us and appreciate the critique. There is one thing that is true in every hotels building design; some rooms are better positioned than others. I am happy that you noticed our friendly and helpful staff. We would have been happy to provide you with another... More 

Steinbach, Canada
1 review
5 of 5 stars Reviewed May 27, 2015

It was the first time we stayed at this hotel and we loved everything about it. We would definitely recommend it to our friends especially since the rate we paid was very reasonable. The room was large and very clean. The beds were comfortable and the décor was very attractive.

Review collected in partnership with Hilton Garden Inn

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Sylvia, Thank you for giving us a try and for sharing your experience! I certainly hope you will continue to stay with us anytime you are traveling in the Grand Forks area. Our guests have a high standard for the cleanliness of their rooms and we are very aware of this. We strive to ensure the cleanest rooms of... More 

Colorado Springs, Colorado
2 reviews
5 of 5 stars Reviewed May 26, 2015

The Hilton Garden Inn in Grand Forks, North Dakota was a very nice place to stay on my last business trip. I work with the University of North Dakota on several research projects. I was able to walk to some of the meetings that were on the west end of campus. This is a great place for those planning any... More 

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Mr. Concannon, Its always our pleasure. You're part of the family here at HGI Grand Forks and we are always excited to see you arrive and stay with us for your extended stays. Thank you for mentioning our location and the convenience of staying with us to attend a UND event. We can't wait to see you next! Thanks... More 

St Paul, United States
1 review
5 of 5 stars Reviewed May 21, 2015

I totally love staying at HG in Grand Forks. Best quality service. wonderful restaurant and bar. Friendly staff. I only stay here when I am in Grand Forks. During our last visit my whole family stayed there for a graduation. Staff and hotel met our high standards and our every need.

Review collected in partnership with Hilton Garden Inn

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Martha, Thank you very much for your great review! We appreciate the love and we love you back! Reading reviews like yours always brings a smile to everyone on staff. We work hard to ensure our guests are comfortable and every standard, no matter how high, is met. Thanks for continuing to stay with us. We look forward to... More 

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 17, 2015

I have stayed at this hotel several times over the last four years my son attended UND. If your child is an aviation student be sure to ask for the discount. The hotel is consistently clean, quiet and the beds are comfy. There is not a complimentary breakfast, but there is a cafe i the main lobby.

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HGIGrandForks, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review

Dear Jan, Thank you for choosing us as your place of stay for UND Spring Graduation 2015! Congratulations to your son! There is no hotel that is closer and more suited for UND Aviation visitors than us. From our sky-way connecting us to UND buildings to our aviation themed photography, we truly value out pilots and their families. Thank you... More 

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