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All 18 Dickinson hotels

BEST WESTERN PLUS Heritage Hotel & Suites

3.5 of 5 Hotel   |   475 15th Street West, Dickinson, ND 58601
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Ranked #5 of 18 Hotels in Dickinson
A recent review
4 of 5 stars reviewed 3 weeks ago
MartyV95 Colorado Springs, Colorado
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102 reviews from our community

Traveler rating
    42
    27
    16
    7
    10
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28
24
13
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Grand Forks, North Dakota
1 review
1 of 5 stars Reviewed 1 week ago

Do not stay there--guys partying outside lobby-smoking, drinking. Room sheets were not changed--soft goods in room were dirty-old. Hot tub in room-knobs were off, not working. Bathroom tub faucet was sideways-wouldn't turn. Towels-sheets were old--moved rooms at 10:00 upon arrival-disgusting. Went and got own sheets from laundry room and put on myself.

Review collected in partnership with Best Western

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Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi, We apologized for what happen, if you get a chance please contact me personally and we can make some arrangement for your future stay. Thank you and have a wonderful day More

Helena, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Canceled one of my reservations and was given the run around by the staff. The issue was never addressed or resolved. Will never stay at the Dickinson North Dakota Best Western again. They even canceled the reservation after confirming it. I received a email three minutes later that they gave one of my rooms away.

Review collected in partnership with Best Western

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Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

I apologize for the situation. Please give me a call directly and I will try to correct it for your future reservations. Thank you Management Staff More

Colorado Springs, Colorado
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed our stay at this hotel. Rooms were very clean and comfortable. Breakfast was adequate. Staff very friendly and welcoming. Location was perfect for visiting family in the area. All in all, a good stay!

Review collected in partnership with Best Western

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Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Thank you for choosing to stay with us. Positive comments are always appreciated. We hope to see you soon! Management More

Seattle, Washington
Top Contributor
157 reviews 157 reviews
22 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property North of I-94 on a very busy interchange offering difficulty of access and then an additional problem of locating the property set back from the street about 80 yards(not easily spotted at night)--access through a muddy parking lot--many Bakken service vehicles parked nearby smelling badly of petroleum(not money)---small Port Couchere entry---only two luggage carts---limited parking that is actually... More

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Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi, Thank you for staying with us, I appreciate for giving us reviews. And we are looking forward for your next stay and let me know personally for your concerns so that we can work it out for you. More

Dickinson, United States
1 review
5 of 5 stars Reviewed September 8, 2014

We always enjoy our stay here!! The staff is always helpful and professional. Checking in and Out is always a breeze, whether or not you have a reservation. The rooms are VERY clean, and the beds comfortable!!! The lobby and breakfast area are very cozy and clean.

Review collected in partnership with Best Western

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Wheatland, United States
1 review
4 of 5 stars Reviewed September 4, 2014

Very nice and well run. People were very courteous. Just a little disappointed that there was no meat on breakfast buffet except eggs. The location of this hotel was not the best,but it was quiet and clean which we appreciated.

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed August 30, 2014

I like the service and also the view.the rooms are very clean and nice.nerby restaurants are across the street so is the mall .The staff Daniel is very welcome and professional .The breakfast was very good I loved the pastry and real eggs and ham.the pool was warm but it could be hotter and having a late checkout til 1... More

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Phoenix, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 30, 2014

Flies everywhere - room, breakfast area, hotel lobby. Check-in experience was terrible. Put in a handicap access room without asking if it was ok. Desk clerk very inept at check-in. Bed was uncomfortable with hard pillows. Breakfast area was not kept clean and was nothing special. Extremely overpriced for the value received. Since the price as comparable to other hotels... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Portland, Oregon
Top Contributor
126 reviews 126 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 20, 2014

We have learned to expect a lot from most BW Plus hotels, so this was one of the exceptions. First problem: the door to the room didn't latch or lock. I reported this to the desk right away and was told that the maintenance guy, even though it was a Sunday, was on duty and would get "right on it".... More

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Minot, North Dakota, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2014

Reasons to never stay here again: 1) Desk staff on personal cell when we arrived; could not be bothered to come to the desk immediately. 2) Sent to a room untouched by cleaning staff since last checkout. 3) After being promised another room or immediate cleaning, the new room promise was retracted and we were told we'd just have to... More

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN PLUS Heritage Hotel & Suites

Address: 475 15th Street West, Dickinson, ND 58601
Phone Number:
Location: United States > North Dakota > Dickinson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Heritage Hotel & Suites 3.5*
Number of rooms: 57
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