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BEST WESTERN PLUS Heritage Hotel & Suites

2.5 of 5
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475 15th Street West, Dickinson, ND 58601
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1 room 1 adult
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BEST WESTERN PLUS Heritage Hotel & Suites
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160 Reviews from our TripAdvisor Community

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Dickinson, United States
1 review
3 of 5 stars Reviewed 1 week ago

found bug in the bed. Reported to manager. Moved us in to the next room. Upon leaving the manager/check-out clerk tried to tell me it wasn't a bug, and then used the excuse of the room was at the end of the hall and that it could be from a pet. I asked if they allowed pets and she said... More 

Review collected in partnership with Best Western

Helpful?
Thank Randy S
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi Randy, We really apologized for what happen. I just want to clarify that we don't accept pets but we do accept service animals. We are very sorry for that bug. And we called right away our pest control company and they look everywhere and check everything but they can't find it. And we deep clean the room thoroughly. We... More 

Castle Rock
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel was as I remembered it. Lot's of light oak paneling. well lit. A comfortable home type feeling. I arrived late due to a flight delay. I am at the desk at 12:30 AM, road weary. No one at the desk. Follow instructions to raise the desk clerk. To no avail. I see a check in sheet with my... More 

Helpful?
Thank Robert R
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hello Robert, We are very sorry for what happen, and I will guarantee it to you that it won't happen again if you will just give us a chance. We really apologize for the inconvenience. Please contact me in person of what we can do for you. More 

San Antonio, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed a quick night stop on a trip to Medora (30 minutes away), and this hotel worked out perfectly. Booked only an hour before arriving and a room was available when I turned up. Check-in was friendly and quick. The room (an upgrade) was large, clean, and the bed was comfortable. Breakfast was fine for a quick bite before... More 

Helpful?
1 Thank NomadicBrit90
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi Brit, It is our pleasure to serve you. Thank you so much for choosing our hotel and we love to see you again. More 

Dickinson, United States
1 review
1 of 5 stars Reviewed December 29, 2015

Bathroom had lots of hair on the floor, bed was not made up the second night pillow were left on the floor, unsure if pillowcases were changed, breakfast was supposed to be open by 6am I left at 630am with no sign of attendant to open breakfast

Review collected in partnership with Best Western

Helpful?
Thank Greg B
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hello Greg, We are very sorry for what happen, and I will assure you that it won't happen again. If you will give us a chance to make up our mistake and make your stay more comfortable we will appreciate it. More 

rapid city, United States
1 review
4 of 5 stars Reviewed December 1, 2015

rooms are nice and clean. beds are comfortable, plenty of pillows. large TV's, workout area, pool and hot tub areas are clean. staff is nice and helpful. would stay here again. breakfast is ok. price is good also.

Review collected in partnership with Best Western

Helpful?
Thank Michael M
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi Chris, Thank you for staying with us, and it's our pleasure to serve you and the rest of the crew. And thank you again for keep coming back us. More 

1 review
5 of 5 stars Reviewed November 10, 2015

Very new, great room, quiet in spite of being near the freeway, helpful and friendly staff, good breakfast. Web site said pet friendly but pets are not allowed. Walking distance to shopping and several restaurants.

Helpful?
Thank Glenn T
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi Glenn, Thank you so much for staying with us. Hope to see you again! Have a good day! More 

Lebanon, Pennsylvania, United States
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 26, 2015

In August 2015 we did an 18 day trip, staying mostly at B&Bs on our journey. Our time in Dickinson ND included an overnight at a Best Western Plus, and we were very pleased with our stay. The bed was comfortable, the room was very clean, and the staff was extremely helpful. We arrived on a rainy and windy day,... More 

Helpful?
Thank Mary Lynne K
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi Mary, Thank you for staying with us, and we are so happy that you like your room, bed, breakfast and more. And next time if you come back you will experience more pleasant and enjoyable stay. Hope to see you again! Have a good day1 More 

Spokane, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed September 26, 2015

This was the nicest and friendliest Best Western we have ever stayed at. The staff was extremely helpful and on their toes to see to their guests needs. It by far has the best breakfast offered at any Best Western we have stayed at. We would highly recommend this hotel to anyone we know going that direction.

Review collected in partnership with Best Western

Helpful?
Thank William S
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hello, Thank you so much for staying with us, and we are glad that you like your breakfast. We love to see you again. Again, thank you and have a wonderful day! More 

Central MN
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 19, 2015

We were unable to get lodging in Medora, so choose Dickinson. The front desk price matched what a 3rd party travel site was offering to provide us with a fabulous deal. We opted to stay a 2nd night after spending the first night. Our room was bright and clean. Furniture in great shape. It is a little too noisy to... More 

Helpful?
Thank wkndfarm
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi, Thank you for staying in our. And we are all glad that you enjoy your stay. Hope to see you again. Have a wonderful day! More 

Seattle, Washington
Level Contributor
3 reviews
5 of 5 stars Reviewed September 13, 2015 via mobile

Excellent service. Staff is very friendly and helpful. Loved the hotel. Very clean. The receptionist was very professional. My room was cleaned every day at a decent time. Breakfast was very good and everything was stocked. I stay at Best Westerns all around the Northwest area for work and this was one of my better stays.

Helpful?
Thank DarylBrian1
Management S, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review

Hi Daryl, Thank you for choosing us. It's our pleasure to serve you. Hope to see you again. More 

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