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Kelly Inn Bismarck

2.5 of 5 1800 12th Street North, Bismarck, ND 58501
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Kelly Inn Bismarck
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Kelly Inn Bismarck
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68 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Berkshires, MA
Top Contributor
83 reviews 83 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at a Kelly Inn in Billings, MT which was fantastic, so we expected the same here. It was OK, but nothing earth-shattering. Bed was comfortable and room was clean. We were directed to a room with access at the back. Initially, we were the only car back there which was kinda creepy. By morning, we had been... More 

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Malta, Montana
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed last Sunday night to get off of the cold interstate. We were very surprised by the price and the amenities offered. The hot tub was just what I had needed after a long days drive. The bed was very comfortable. We didn't get a chance to experience Minerva's but we intend to stay here on our next trip... More 

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for your kind comments regarding your recent stay with us in Bismarck! I am thrilled that we were able to accommodate you after a long days drive and that you found our new pillow top beds so comfortable! We look forward to seeing you the next time you come to Bismarck! More 

Becker, Minnesota
1 review
1 of 5 stars Reviewed December 18, 2014

There was a girl at the front desk named Kaydee that was extremely rude. I realize my friend was kind of crabby, but I have done front desk and customer service for a lot of years and she still should have been polite! The lock on our door didn't work we didn't need a key to get in. The first... More 

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to review our hotel in Bismarck. I am dismayed that you encountered an issue with the Customer Service at the front desk but am happy to hear that Rudy was friendly and helpful to you. We pride ourselves on being friendly and the items you encountered will be addressed with the appropriate staff and... More 

United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 18, 2014

I have stayed in allot of hotels, and this is one of the worst. Overpriced, dirty, run-down, and these are some of the better points. The staff is what made this place simply awful. Kept getting reservations wrong, double billing for rooms, employees sleeping in lobby, bad food. Just don't stay here, there are a many better places in Bismarck.

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for reviewing our property from your stay back in May of this year. We have made many improvements in the past six months since your stay and would love for you to give us a second chance. We have new staff and training put in place and have done renovations to the hotel including new pillow top beds... More 

williston, United States
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed December 8, 2014

We have stayed here often over the past years and I keep hoping they start doing some updates. This last stay on 12/7/14, started by entering a security door that was propped open with a rock and the entry/hall area was extremely cold, I shut the door. When we got into our room, it was also very cold, so we... More 

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you, for giving us your input. We are hoping to continue with the renovations in the coming year. We have already replaced all of the beds with pillow top mattresses and have removed wall vinyl and painted 50% of our rooms and plan to continue. We have shared your comments with Minerva's Restaurant upper management as this is a... More 

1 review
3 of 5 stars Reviewed December 3, 2014

Double Room was spacious, beds were comfortable and food in Minerva's was great. The shower had no pressure and you could not adjust the temperature of the water and you could not adjust the heat in the room and either had to be on or off.

Was this review helpful? Yes
Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for your nice compliment, our rooms are nice, and spacious. We do have great pillow top beds. Some of the showers have the older style mechanism, so they do turn on and off a bit different but we are in the process of replacing them. I agree Minerva's has great food and service and I will pass your... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2014

I have to admit I was crazed when my husband told me how much it was for one night to stay here. I was glad they had a restaurant and bar on site because I hate having to get delivery or get back out after we FINALLY finished for the day. Walking to "Manerva's we discovered that there also was... More 

Was this review helpful? Yes
Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

We are so appreciative of your kind comments regarding your recent stay with us at the Kelly Inn in Bismarck. We are happy you enjoyed the food and service at Minerva's Restaurant located in our hotel. I agree their food is wonderful and they have been a favorite of the local population in Bismarck as well. Please visit us again... More 

Forest City, North Carolina
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 27, 2014

It felt outdated but well kept. My biggest issue was getting help. The front desk, bar, and restaurant never had enough help and it was hard to get service. I ate in the restaurant 2 nights and 1 morning. The breakfast was not my style. I would not stay here again.

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank your for taking the time to let us know about your stay. We do take pride in our cleanliness of our hotel. Minerva's has a large selection of good food and great service. I apologize, for the lack of help during your stay. Being so close to the Bakken Oil Fields, we are in an area with an extremely... More 

Rowlett, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed October 18, 2014

From the moment I arranged to stay here with a call from Texas I felt instantly at home (Thanks, Matt!) The rooms are clean and spacious, the restaurant has very good food at affordable prices and an efficient friendly wait staff (thank, Ian!) and the location is splendid as a base to explore the great things to do here. I... More 

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Matthew H, Corporate Trainer at Kelly Inn Bismarck, responded to this review

Thank you for a great review about your stay at the Kelly Inn Bismarck. I am so happy that I was able to make you feel like you were at home and it was great to meet you when you came to check out. It is wonderful to read that you had such a wonderful time not only in the... More 

Fairfield, ND
2 reviews
2 of 5 stars Reviewed October 13, 2014

Stayed only 1 night for business. Didn't spend much time in the room, but when I was ready to turn in for the night I saw a mouse in the bathroom. It was really late and I had to pack up everything to move rooms as I was freaking out. The front desk was very accommodating and moved me to... More 

Was this review helpful? Yes
Matthew H, Corporate Trainer at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to let us know about your most recent stay in Bismarck. I am very sorry to read that you saw a mouse in your room. It is understandable how you would have been freaked out. I am glad that our desk staff was able to get you into a new room and they were... More 

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Additional Information about Kelly Inn Bismarck

Address: 1800 12th Street North, Bismarck, ND 58501
Location: United States > North Dakota > Bismarck
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Kelly Inn Bismarck 2.5*
Number of rooms: 101
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Also Known As:
Kelly Inn Bismark Hotel Bismarck
Kelly Hotel Bismarck

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