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Kelly Inn Bismarck

1800 12th Street North, Bismarck, ND 58501
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Kelly Inn Bismarck
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Kelly Inn Bismarck
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76 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Niagara Falls, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This quaint hotel has the most comfortable beds we have experienced. We arrived at the hotel quite late as part of our 17 day road trip and sank into these extremely comfortable beds. It was a task to get up and out in the morning because we just wanted to stay in bed.

Was this review helpful? Yes
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

I agree that after 17 days on the road, you really did need a comfortable bed. I like the description of our hotel, "Quaint". It is charming, sweet, attractive and maybe a bit old fashioned. Clean rooms, good beds, and great staff, is most important. Thank you for taking the time to let us know how you liked our hotel,... More 

Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We ended up making reservations here because it was about the only hotel available. The reviews we just ok but we needed a place to stay. I'll agree with other reviews that the hotel needs a remodel but in all fairness by the time we checked in after midnight I wanted nothing more than a shower and a good nights... More 

Was this review helpful? Yes
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Yes it is nice to have a great shower, and a comfortable bed. I am glad you were able to stay here, even if it was very late. We have new beds, they are very comfortable. When you are in Bismarck again, we would appreciate having you stay with us again!! More 

Ann Arbor
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wow! We were pleasantly surprised by the Kelly Inn. We tried this franchise for the first time. The hotel was easy access to I-94, pet friendly (even had a treat for our pup) with no extra charge for our pet, excellent staff and a very good restaurant on site. The room was clean and very well maintained, the bed was... More 

Was this review helpful? Yes
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you, we are glad you had a nice surprise at our hotel. We are pet friendly, your pets are always welcome. Yes the doggy treats are a nice touch, good food, nice clean rooms excellent staff, comfy beds & good bathrooms, makes a great stay possible. We look forward to seeing you again in the future. More 

2 of 5 stars Reviewed 4 weeks ago

This is one of those hotels that used to be a pretty nice place but that was 20+ years ago. Now this hotel is past it's prime and in need of many updates. Although I would highly recommend the restaurant Minervas it's a very good place to eat. The door to my room did not close automatically and you had... More 

Was this review helpful? Yes
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank You for taking the time to let us know about your stay. Minerva's is a great place to dine. They do have very good food and good service. We are working to update our hotel, we have new beds new pillows, and many of our rooms have been updated. That is on going. We have noted your concerns. When... More 

Travelers are raving about these Bismarck hotels

Denver, Colorado
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 28, 2015

we stayed in room 110, a handicapped room. Seems there was a big softball tournament in town so the hotel was full, but the staffing was short and seemed to lack training. One bed in our room had a pillow top mattress that was lumpy. The woman at the front desk said "well, you're just going to have to put... More 

Was this review helpful? Yes
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to let us know about your stay. We have new beds and new pillows. The picture that is attached is actually the warm, very fluffy comforter that you see. Minerva's a great place to dine. I did pass your concerns on to the General Manager @ Minerva's. Our city hosts the McQuade Softball tournament... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 5, 2015

The rooms where very clean... The bed was super duper comfortable and the people working the front desk were very helpful and polite... Great price for the stay.. And I'm happy to see they have a big parking lot for my truck and trailer:) I will definitely stay here again

Was this review helpful? Yes
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to let us know about your stay. We take pride in our Customer Service, our staff is very helpful and polite. We are happy to allow truck and trailer parking. Our beds are very comfortable, and great prices. Stay again when you are in our area. More 

Chicago, Illinois
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 6, 2015

The check-in lady, Diane, had given me a room as far from the lobby as you can get. When I asked for a closer room, she could not "because her cleaning crew was not able to clean the rooms." She charged my card for a room that was pre-paid, and at check-out, the credit had still not been done. Not... More 

Was this review helpful? Yes
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you for letting us know about your recent stay. I apologize for the problems that you encountered. I checked, and your card was credited. We apologize for the distance from the lobby. We hope you would give us another chance in the future. We strive to be sure every guest has a great stay. More 

Sioux Falls, South Dakota
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed March 6, 2015 via mobile

As I told the front desk: Bed was comfortable. That was the only positive. Negatives.......king size bed in a room designed for a smaller bed is not ok, urine spots beside the toilet is not ok, hole in bathroom wall where door knob has been hitting is not ok, surge protector and cords running across the full length mirror and... More 

Was this review helpful? Yes 1
Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you for letting us know about your stay. We receive many compliments about our beds. I apologize for the urine spot on the toilet. We have an excellent housekeeping staff, I'm sorry that they overlooked it. It appeared that the cord was not returned to its proper place. We always try to meet our guests needs. Being a care... More 

Berkshires, MA
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed January 19, 2015

We have stayed at a Kelly Inn in Billings, MT which was fantastic, so we expected the same here. It was OK, but nothing earth-shattering. Bed was comfortable and room was clean. We were directed to a room with access at the back. Initially, we were the only car back there which was kinda creepy. By morning, we had been... More 

Was this review helpful? Yes
Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to review our Bismarck Kelly Inn property during your recent stay with us. I'm sorry you experienced issues with regulating your heater in the room. We appreciate your feedback and will share your comments and concerns with our hotel staff to remedy the issues. While we don't offer a complimentary breakfast at the hotel,... More 

Malta, Montana
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 13, 2015

We stayed last Sunday night to get off of the cold interstate. We were very surprised by the price and the amenities offered. The hot tub was just what I had needed after a long days drive. The bed was very comfortable. We didn't get a chance to experience Minerva's but we intend to stay here on our next trip... More 

Was this review helpful? Yes
Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for your kind comments regarding your recent stay with us in Bismarck! I am thrilled that we were able to accommodate you after a long days drive and that you found our new pillow top beds so comfortable! We look forward to seeing you the next time you come to Bismarck! More 

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