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Kelly Inn Bismarck

1800 12th Street North, Bismarck, ND 58501
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Kelly Inn Bismarck
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73 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • All months
    (73)
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    (10)
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    (29)
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    (21)
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    (13)
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2 of 5 stars Reviewed 6 days ago NEW

This is one of those hotels that used to be a pretty nice place but that was 20+ years ago. Now this hotel is past it's prime and in need of many updates. Although I would highly recommend the restaurant Minervas it's a very good place to eat. The door to my room did not close automatically and you had... More 

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Denver, Colorado
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

we stayed in room 110, a handicapped room. Seems there was a big softball tournament in town so the hotel was full, but the staffing was short and seemed to lack training. One bed in our room had a pillow top mattress that was lumpy. The woman at the front desk said "well, you're just going to have to put... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 5, 2015

The rooms where very clean... The bed was super duper comfortable and the people working the front desk were very helpful and polite... Great price for the stay.. And I'm happy to see they have a big parking lot for my truck and trailer:) I will definitely stay here again

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Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to let us know about your stay. We take pride in our Customer Service, our staff is very helpful and polite. We are happy to allow truck and trailer parking. Our beds are very comfortable, and great prices. Stay again when you are in our area. More 

Chicago, Illinois
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed April 6, 2015

The check-in lady, Diane, had given me a room as far from the lobby as you can get. When I asked for a closer room, she could not "because her cleaning crew was not able to clean the rooms." She charged my card for a room that was pre-paid, and at check-out, the credit had still not been done. Not... More 

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Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you for letting us know about your recent stay. I apologize for the problems that you encountered. I checked, and your card was credited. We apologize for the distance from the lobby. We hope you would give us another chance in the future. We strive to be sure every guest has a great stay. More 

Sioux Falls, South Dakota
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed March 6, 2015 via mobile

As I told the front desk: Bed was comfortable. That was the only positive. Negatives.......king size bed in a room designed for a smaller bed is not ok, urine spots beside the toilet is not ok, hole in bathroom wall where door knob has been hitting is not ok, surge protector and cords running across the full length mirror and... More 

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Diane R, General Manager at Kelly Inn Bismarck, responded to this review

Thank you for letting us know about your stay. We receive many compliments about our beds. I apologize for the urine spot on the toilet. We have an excellent housekeeping staff, I'm sorry that they overlooked it. It appeared that the cord was not returned to its proper place. We always try to meet our guests needs. Being a care... More 

Berkshires, MA
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed January 19, 2015

We have stayed at a Kelly Inn in Billings, MT which was fantastic, so we expected the same here. It was OK, but nothing earth-shattering. Bed was comfortable and room was clean. We were directed to a room with access at the back. Initially, we were the only car back there which was kinda creepy. By morning, we had been... More 

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to review our Bismarck Kelly Inn property during your recent stay with us. I'm sorry you experienced issues with regulating your heater in the room. We appreciate your feedback and will share your comments and concerns with our hotel staff to remedy the issues. While we don't offer a complimentary breakfast at the hotel,... More 

Malta, Montana
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 13, 2015

We stayed last Sunday night to get off of the cold interstate. We were very surprised by the price and the amenities offered. The hot tub was just what I had needed after a long days drive. The bed was very comfortable. We didn't get a chance to experience Minerva's but we intend to stay here on our next trip... More 

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for your kind comments regarding your recent stay with us in Bismarck! I am thrilled that we were able to accommodate you after a long days drive and that you found our new pillow top beds so comfortable! We look forward to seeing you the next time you come to Bismarck! More 

Becker, Minnesota
1 review
1 of 5 stars Reviewed December 18, 2014

There was a girl at the front desk named Kaydee that was extremely rude. I realize my friend was kind of crabby, but I have done front desk and customer service for a lot of years and she still should have been polite! The lock on our door didn't work we didn't need a key to get in. The first... More 

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for taking the time to review our hotel in Bismarck. I am dismayed that you encountered an issue with the Customer Service at the front desk but am happy to hear that Rudy was friendly and helpful to you. We pride ourselves on being friendly and the items you encountered will be addressed with the appropriate staff and... More 

United States
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 18, 2014

I have stayed in allot of hotels, and this is one of the worst. Overpriced, dirty, run-down, and these are some of the better points. The staff is what made this place simply awful. Kept getting reservations wrong, double billing for rooms, employees sleeping in lobby, bad food. Just don't stay here, there are a many better places in Bismarck.

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you for reviewing our property from your stay back in May of this year. We have made many improvements in the past six months since your stay and would love for you to give us a second chance. We have new staff and training put in place and have done renovations to the hotel including new pillow top beds... More 

williston, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 8, 2014

We have stayed here often over the past years and I keep hoping they start doing some updates. This last stay on 12/7/14, started by entering a security door that was propped open with a rock and the entry/hall area was extremely cold, I shut the door. When we got into our room, it was also very cold, so we... More 

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Dawn K, Regional Director at Kelly Inn Bismarck, responded to this review

Thank you, for giving us your input. We are hoping to continue with the renovations in the coming year. We have already replaced all of the beds with pillow top mattresses and have removed wall vinyl and painted 50% of our rooms and plan to continue. We have shared your comments with Minerva's Restaurant upper management as this is a... More 

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