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Shell Island Resort

Certificate of Excellence
2700 North Lumina Ave., Wrightsville Beach, NC 28480
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Shell Island Resort
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599 Reviews from our TripAdvisor Community

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Traveler rating
    244
    185
    87
    54
    29
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245
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55
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Detroit
1 review
3 of 5 stars Reviewed yesterday NEW

It is a good location on the beach not too much extra beach traffic since it is on the end of the beach. We went with our family of four and parents. We had separate rooms which are nice but maid service did not come until after 7. We had gone to dinner and come back and the maid had... More 

Was this review helpful? Yes
Raleigh, North Carolina
1 review
1 of 5 stars Reviewed 5 days ago NEW

I was quoted one amount via email then charged much more when attempting to leave the hotel. When I tried to reason with the hotel, the manager made my 9 month old daughter and wife cry. I worked with Expedia to contact the hotel for 4 days straight and the manager refused to admit he was available. After lodging an... More 

Was this review helpful? Yes 7
Todd R, Front Office Manager at Shell Island Resort, responded to this review

Dear adamarnold14, Please forgive my confusion: I recall explaining the reason for the price increase on your overnight stay, which you stated you understood, and that you would call me directly the next time you were going to visit us so we could avoid the confusion sometimes associated with booking through a third party. I am sorry that after what... More 

Queenstown, Maryland
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family loved the hotel. It was convenient to have both an indoor and outdoor pool as well as an easy walk-out directly onto the beach. The location is ideal - it's at the end of the beach so you have views of both the intracoastal and the ocean! It's beautiful. The hotel has beach chair and umbrella rentals as... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

Terrible hotel...worst experience I've ever had! Out of everything, towels, glasses, sheets! Hotel was dirty and food was terrible. This place is a joke let alone the staff. I will def never return to the place

Was this review helpful? Yes 8
Todd R, Front Office Manager at Shell Island Resort, responded to this review

Bspringer00, Please feel free to contact me directly with regards to your review. I am more than happy to speak with you. Todd Rogers More 

Troy, Michigan
1 review
4 of 5 stars Reviewed 1 week ago

Affordable beach access resort. All amenities, new washer dryer being installed this year!! Awesome beach access. Read the warning about debit cards before you hand one over if you are splitting charges or expecting a different card to cover charges. They didn't just bill incidentals on the second card. Otherwise everything was great.

Was this review helpful? Yes 2
Culpeper, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second year 3 of my besties and I stayed at Shell Island and we're already planning our trip for next year. The location is wonderful and the views are amazing! The staff was excellent! We had a couple minor problems in our room and they responded within five minutes and took care the problems. Special thanks to... More 

Was this review helpful? Yes 2
Mooresville, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Check in 3:00. We did not arrive until 4:00 and still did not get into a room until 6. Same thing happened when the rest of our family arrived the next day. Watched this type of situation happening over and over. We were there for 3 nights/4 days and never received any housekeeping service. Had to call twice to get... More 

Was this review helpful? Yes 5
Todd R, Front Office Manager at Shell Island Resort, responded to this review

Dear LKNgirl2015, Thank you for taking the time to write a review regarding your recent visit with us. Your feedback is valued and appreciated. On behalf of the entire staff at Shell island Resort, please accept my apologies for not meeting the quality of service and accommodations you most certainly should have received. Please feel free to contact me at... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been coming to Shell Island for a number of years but this may be our last visit. The location is beautiful but management does not have it act together especially in the area of housekeeping. This year and last our rooms were not ready by the 3pm check-in time. After driving for 6 hours to get here, we... More 

Was this review helpful? Yes 5
Todd R, Front Office Manager at Shell Island Resort, responded to this review

Dear Jmg7778, Thank you for your honest feedback. Please accept our humble apologies for not meeting the standards you have grown accustom to here. We truly put great effort in all aspects of our daily duties and we do take it to heart when we have been less than acceptable. I would appreciate an opportunity to speak with you directly... More 

Graham,NC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

4th or 5th time visiting Shell Island resort. The hotel is lovely, the staff is friendly and very helpful and the beach is AWESOME. Can't wait to go back. The rooms are very nice and have all the necessities.

Was this review helpful? Yes 1
Wilmington, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

As a local resident, I attended the conference, but did not reside in the hotel. The conference facilities were well done. Windows had been added to the west facing conference room since our last conference there - a great improvement. All services related to the conference and its venue were well provided by George and his staff. The buffet food... More 

Was this review helpful? Yes 1
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