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University Hotel and Conference Center

5790 University Parkway, Winston Salem, NC 27105 (Formerly Holiday Inn)
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University Hotel and Conference Center
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Ranked #25 of 36 Hotels in Winston Salem
A recent review
4 of 5 stars Reviewed February 7, 2015
Bear W
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134 reviews from our community

Traveler rating
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    18
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    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Harrisville, WV
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While the room was OK, the rest of the property was under construction. First, check in kiosk was difficult to find - had to circle the hotel twice and ask a guest for location. Then had to try to manuever the dusty luggage buggy through mud on sidewalk. At least the manager could have cleaning of construction area cleaned daily... More 

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Cary, North Carolina
1 review
1 of 5 stars Reviewed 3 weeks ago

We read the reviews, but did not realize how bad it was until we got there. There is no breakfast, wifi, pool, restaurant and very very poor maid service. I asked about wifi the whole time I was there and my family of 3 never got it when we were in our room. Instead of breakfast and wifi being offered... More 

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Travelers are raving about these Winston Salem hotels

Winston Salem, North Carolina
Contributor
12 reviews 12 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I ended up, at this hotel, thanks to Priceline. I cannot believe this is a legally functioning hotel. From the moment you walk into the front lobby, you need a hard hat. It is a construction zone. There are very few walls, no flooring, nails all over the ground, giant holes in the cleared area for walking, and so much... More 

Was this review helpful? Yes 5
Raleigh, North Carolina
Top Contributor
70 reviews 70 reviews
31 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 4 weeks ago

One MUST keep in mind that, for seemingly the foreseeable future, this hotel is undergoing MAJOR construction. We stayed for a night with our soccer team who was in town for a tournament. As of late April, there is no lobby to speak of. You are checking in at a small kiosk in the middle of an active construction site.... More 

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Top Contributor
52 reviews 52 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 4, 2015

Where do I begin with my disdain for this facility? I found this facility through a 3rd party website and booked earlier in the evening once I realized I was not going to be able to make it back to Charlotte. I'm particular about getting a king bed when I lodge thus I specifically asked for a king room in... More 

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Anna C, Asst. General Manager at University Hotel and Conference Center, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it should have been. Our hotel strives to provide the best guest satisfaction and very disappointed that you did not receive that kind of service. I would like to apologize on behalf of the... More 

Hornell, New York
2 reviews
2 of 5 stars Reviewed March 29, 2015

I gave it 2 stars because the room was nice. There was a lot of construction going on which I understand but my key didn't work and the hallway the hallway to my room was 60% blocked after I got off work and the noise of construction continued til 7PM. I called the front desk and her only response was... More 

Was this review helpful? Yes
Anna C, Asst. General Manager at University Hotel and Conference Center, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it should have been. Our hotel strives to provide the best guest satisfaction and very disappointed that you did not receive that kind of service. I would like to apologize on behalf of the... More 

1 review
2 of 5 stars Reviewed March 15, 2015

The front staff was nice and pleasant and that is where the experience ends. The hotel from outside looks distinctively 3star and modern. But they should inform their guests on website and portal like Priceline that it is under a major renovation. Parking:Limited parking as the place is full of construction bins. Lobby: Dusty with tarp and construction material Room:... More 

Was this review helpful? Yes
Anna C, Assistant General Manager at University Hotel and Conference Center, responded to this review

Dear Guest, Thank you for choosing University Hotel for your recent stay in our area. It is these reviews that help us to be sure that the standards which we wish to maintain are being upheld. Upon receipt of your review, the following steps were taken: We have updated our internet third party sites to reflect the renovations so each... More 

Eden Prairie, Minnesota
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 13, 2015

We booked our three-night stay here through Hotwire. Thank goodness we didn't pay any more than we did ($52/night) to stay here. We're settling in for our second night, and we have decided to stay with friends for our third and final night in town instead. The hotel is still under construction as others have stated. I really don't care... More 

Was this review helpful? Yes
Anna C, Asst. General Manager at University Hotel and Conference Center, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it should have been. Our hotel strives to provide the best guest satisfaction and very disappointed that you did not receive that kind of service. I would like to apologize on behalf of the... More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 28, 2015

I don't even want to think about it again people on the front were nice but room was not clean at all. Smelled smoke so switched room, second room card key was not working so had to make another trip from 5th to front for the key. After enter the room I found lots of hair on sheet and pillow... More 

Was this review helpful? Yes 2
Anna C, Asst. General Manager at University Hotel and Conference Center, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it should have been. Our hotel strives to provide the best guest satisfaction and very disappointed that you did not receive that kind of service. I would like to apologize on behalf of the... More 

Top Contributor
66 reviews 66 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 7, 2015

I've stayed at this location for years for a local business visit and the updates make it likely I will keep returning. It used to be Holiday Inn, and the location is good for north side Winston-Salem or Wake Forest U. Based on my last stay, I would recommend or return. The good: Nice new decor, clean throughout the halls,... More 

Was this review helpful? Yes
Anna C, Asst. General Manager at University Hotel and Conference Center, responded to this review

Dear Guest, Thank you for your reviews of our hotel. We work really hard to serve the best guest service in a great environment. I am glad that your overall stay was a success. We are still currently under renovations and the rooms are still being upgraded. The rooms will have new furniture, new doors, and new linens when they... More 

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