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Embassy Suites by Hilton Winston - Salem

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460 North Cherry Street, Winston Salem, NC 27101
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Embassy Suites by Hilton Winston - Salem
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508 Reviews from our TripAdvisor Community

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Atlanta, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Update this hotel quickly. The price for the room and age of hotel is deplorable. No options once you get to a city you have never been and stayed. So,....these structures are horrible with noise factors as well. Get the architects to figure out how to remodel and come up with a better plan. The noise through the atrium is... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Craig H
Dallas, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Don't bother. This hotel has seen better days. If you want to go to the convention hall and have a group of kids go wild in a room, then pick this hotel. If you want coffee - don't bother If you want a decent lobby and elevator - go somewhere else If you want no sleep due to loud running... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michelle M
Fort Bragg, North Carolina
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hubby took us up to this Embassy Suites for an overnight stay in Winston-Salem. We have never been to WS, so this was our first time at this Embassy Suites. The parking garage is very close to the hotel. It is a beautiful open air hotel, with nice fountains inside. We were able to check in right away on a... More 

Helpful?
Thank Nikki66RQS
Raleigh, North Carolina
Level Contributor
152 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a conference during a big East Coast snow storm. The staff was very accommodating, even allowing me to check in around 10 am when I arrived. Had a big king suite, overlooking one of the main roads in downtown Winston-Salem. It was a very cold weekend, and I had a hard time getting my room warm... More 

Helpful?
Thank Nhampton
Salisbury, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I attended a company event on the 9th of January. Splendid service provided all around. The function was fun, due largely to the efficiency of the hotel staff. The rooms themselves are spacious and comfortable. All services are convenient and easy. Special thanks to Lance and Lynda, for fast and easy check-in and check-out

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cordell H
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for your review of Embassy Suites Winston-Salem. I am glad you were able to attend your function and experienced superb service from our dedicated staff! We will be sure to give praise to Lynda and Lance for their exemplarily efforts to make a difference in your stay. Sincerely, More 

2 reviews
5 of 5 stars Reviewed January 4, 2016

We were greeted warmly when we arrived and that continued throughout our stay. The pool and hot tub are great amenities, clean and accessible. The complimentary reception was a nice touch. The breakfast offered extensive choices and was very good. Highly recommend this hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank tobinw2016
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you were able to experience so much of what our hotel has to offer. Thank you for attending our evening reception and joining us for complimentary breakfast. We hope you can visit us again soon! Sincerely, More 

Winston Salem, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 4, 2016

We stayed for New Years eve, very noisy room from sirens in the street and in the room above us. Breakfast was fantastic, nice pool and hot-tub. There is a workout room and a bar onsite. There are several restaurants within walking distance. It's a very nice place, just too much went wrong for me to leave a positive review.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Charlie H
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for your review. I am glad we were able to speak yesterday. I am pleased you enjoyed the area and like our hotel in general. we certainly will pay attention to details that we can control in the future. Look forward to having you stay with us again in the future. Sincerely, More 

1 review
4 of 5 stars Reviewed January 2, 2016

However, ES Winston-Salem charged us $75.00 for 1 night with a dog extra! We should have been told about that before arriving at the hotel to check in. Other than that we were fine. We also did not need the breakfast vouchers which should have been offered instead of automatically included. Location is ok but be careful at night.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank penelopera
Mocksville, United States
1 review
5 of 5 stars Reviewed December 27, 2015

This Hotel was clean, and the staff was very helpful and friendly. The location is great for downtown activities and the Hotel had a very relaxing effect for us. The only part that didn't thrill me was paying for parking.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eddie N
Greenville, South Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 14, 2015

This was our second stay at this location, the last time being in 2012. I thought it was a little run down back then, and it seemed exactly the same. The TV worked better this time and the room was a little cleaner, but the HVAC system is still really loud. The worst part was that our stay happened to... More 

Helpful?
1 Thank Ken K
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noisy hallways/neighboring guests. I have shared your review with our security team to ensure we respond better in the future when events like the High School Football Championships are... More 

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