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Embassy Suites by Hilton Winston - Salem

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460 North Cherry Street, Winston Salem, NC 27101
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Embassy Suites by Hilton Winston - Salem
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Embassy Suites by Hilton Winston - Salem
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425 Reviews from our TripAdvisor Community

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Traveler rating
    185
    129
    53
    31
    27
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141
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164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (425)
  • Mar-May only
    (97)
  • Jun-Aug only
    (115)
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    (121)
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    (92)
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New Smyrna Beach, Florida
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

We needed to use the valet parking for this trip and this was one place we were confident our car was in good hands. Beautiful view from our room. Friendly caring staff. Room service was odd- the restaurant in the hotel across the street provided the room service, not the restaurant inside our hotel. Orders got confused and food was... More 

Was this review helpful? Yes
Purlear, North Carolina
Level Contributor
9 reviews
5 of 5 stars Reviewed 4 days ago NEW

Have stayed here many times. Service is great. Small but nice pool and hot tub. Excellent breakfast and evening reception. Rooms are large and always clean. Great when on buisness or when traveling with family.

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Murrells Inlet, SC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This room was spacious and comfortable though the AC was difficult to control (too warm, too cool, etc). Location was great, near the arts district and good selection of restaurants. Reception and hotel restaurant left much to be desired. I kept having to go back to reception to ask questions or get clarification on wi-fi, parking, restaurant offerings, yet I... More 

Review collected in partnership with Embassy Suites Hotels

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New York City, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Every staff member in every category was friendly, courteous and helpful. Omelettes to order are the best way to jump-start a long day. Always smiling and making me and my colleague feel welcome. Driving directions to local landmarks printed up? Love it!

Review collected in partnership with Embassy Suites Hotels

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Charlotte
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I am from Charlotte, NC and I decided to take my dad to Wet n Wild for father's day. Because I am lazy I decided to I wanted to stay at a hotel on that Saturday night. I LOVE staying at Embassy Suites, so I decided to stay at this hotel in Winston-Salem. I LOVED our room!!!! I called the... More 

Was this review helpful? Yes 1
Rancho Cucamonga, California
2 reviews
5 of 5 stars Reviewed 1 week ago

Great staff and hotlel rooms were nice and clean. Great for family or business stay. The rooms are large with bedroom and living room/dining room. Great location in the middle of Winston Salem NC. I wouls stay at this location again. THANK YOU

Review collected in partnership with Embassy Suites Hotels

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Louisville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Other than some problems with ability to adjust the cooling system, we thoroughly enjoyed our stay at Embassy Suites in Winston-Salem. We especially enjoyed the fabulous complimentary breakfast, with its many excellent options.

Review collected in partnership with Embassy Suites Hotels

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Lanham, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

Family Reunion-Staff needs to know how to speak to customers. We had a spider in the bed. Staff never came to change sheets. When asked they made the bed up with the same sheets and left the dead spider stains in the same spots.

Review collected in partnership with Embassy Suites Hotels

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Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for taking the time to review our hotel. I am glad we were able to speak and that we were able to find resolve with the issues experienced. It is our goal that our guest have problem free stay and that all of our staff deliver exceptional service. Sincerely, More 

Senoia, Georgia
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel for our family and friends to stay at for our daughter's wedding in Winston-Salem, NC. We worked with the sales department for 6 months trying to block rooms at a 'wedding' rate. I started by reaching out via the hotel's website - that initial contact went completely ignored. I then reached out by phone to the... More 

Was this review helpful? Yes 12
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for taking the time to review your experience. I do regret to hear that so many things went wrong with the pre-planning of this most special event. I also apologize that during your stay these issues occurred as well. We hope to be able to speak with you concerning these issues. Sincerely, More 

NJ
Level Contributor
201 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for a short visit while on a college tour of Wake Forest (about a 10 min easy drive). The staff was very pleasant. There is a parking lot attached to the hotel where you can park your car for $15 with in & out privileges. You just have to pick up a special card from the front... More 

Was this review helpful? Yes 2
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for reviewing our hotel. I do regret to hear that you experienced issues with getting your suite to cool properly. I realize we did not meet your expectations. Please feel free to contact me anytime at you earliest convenience. Sincerely, More 

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