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Embassy Suites Hotel Winston-Salem

3.5 of 5 460 North Cherry Street, Winston Salem, NC 27101
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Certificate of Excellence 2014
Embassy Suites Hotel Winston-Salem
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Embassy Suites Hotel Winston-Salem
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351 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Market, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

Normally, I love the Embassy and usually pay more for the experience and great service. This Embassy was the worst of all that I have stayed in. The front desk guy seemed uncaring, the breakfast was not refilled as needed (nor did they seem to know what to do) and the valet parking was insufficient with no one in charge.... More 

Review collected in partnership with Embassy Suites Hotels

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Cookeville, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

This Hotel is going downhill. i have stayed here for 4 years and this was not a good experience. The furnishings are getting worn out and the elevators look like they have taken a beating. It needs attention.

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Raleigh, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

This hotel is convenient to the convention center and the suites are great. It was disappointing that our group was not allowed to sit in a lobby area for a few minutes to eat pizza. We were told we could not bring in outside food unless we ate it in our rooms. Other than that, we had a great experience!

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you enjoyed your stay. I do regret to hear that the manor in which allowing outside food, we did not find an alternative and apologize. We hope you are able to visit us again so we have a chance to exceed expectations. Sincerely, More 

Clinton, North Carolina
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We loved the access to the Benton Convention Center via the tunnel from this hotel. I felt comfortable letting the teens walk to sessions there unaccompanied whereas if they were crossing the street I would have been a little apprehensive. Checking in was a breeze, but I was a little off put when I discovered that I was assigned a... More 

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing our hotel. I am glad you were able to experience the convenience of being connected to the Benton Convention Center. I do regret to hear of some of the room issues. We are going through some renovations real soon. Hope you can visit us again soon as well. Sincerely, More 

Massachusetts
Top Contributor
82 reviews 82 reviews
28 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 1 week ago

Was in Winston Salem on business and spent two nights here. I arrived late in the evening and was greeted by a friendly desk clerk and checked in immediately. All the staff were friendly and helpful throughout my stay. My room was huge, clean and a comfortable bed. Breakfast was a charm. Plenty of selections and someone to make my... More 

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I am glad you had a comfortable stay. We hope you can visit us again soon and see our upcoming room renovations. Sincerely, More 

Tifton, Georgia, Usa
1 review
5 of 5 stars Reviewed 1 week ago

Our son was playing in an ODP tournament, so we needed to stay in Winston-Salem---but couldn't stay with them. GA Soccer recommended the Embassy Suites to parents. The service was GREAT---front desk staff was VERY helpful. The room was exactly what we needed-- an nice place to relax between matches. The manager reception was awesome. A GREAT way to unwind... More 

Review collected in partnership with Embassy Suites Hotels

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you were able to experience our helpful staff and stay in one of our 146 spacious suites. We hope you can stay with us again real soon! Sincerely, More 

Washington, District of Columbia, United States
Top Contributor
106 reviews 106 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for a family funeral and we chose this hotel because we could bring our dog along. We received great service starting with the bell service and check in. Our room was beautiful, clean and comfortable. The bathroom was especially spacious and nice. The next morning the breakfast was phenomenal. We will definitely stay here again.

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am sorry to hear of your loss. I am glad we were able to accommodate your family and furry friend. I am also glad you enjoyed your stay with us! Sincerely, More 

Salisbury, United States
1 review
5 of 5 stars Reviewed 1 week ago

The company I work for had an event at this Embassy Suites. My GF and I decided to stay the night. WOW, what a great place to stay. From the bartender staying an extra hour to accommodate us, to Starbucks, in the lobby area, being open prior to my morning run, to the extremely clean suite, to the full complimentary... More 

Review collected in partnership with Embassy Suites Hotels

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you were able to experience our extra accommodating staff, Starbucks and the amenities of purchasing our premium floor. Yes, what a great value! Hope to see you again soon. Sincerely, More 

Winston-Salem, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

This hotel appears to be converted from older hotel with some remodling done. Restaurant (grille) leaves a bit to be desired - I had higher expectations of an Embassy Suites. Starbucks in restaurant didn't open until 8:30 on Saturday before our meeting which started at 8:30 in convention center. Beds were very comfortable and hotel staff was helpful.

Review collected in partnership with Embassy Suites Hotels

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Winston-Salem, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This stay I enjoyed as usual. My room was clean, the staff friendly, and the food was tasty. I enjoyed the spa. This hotel is right across the street from the Convention Center where our meetings are held. I visit and stay at this hotel every 2 months. I had a problem with the toilet which con't to run. It... More 

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Hotel Winston-Salem

Address: 460 North Cherry Street, Winston Salem, NC 27101
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Winston-Salem 3.5*
Number of rooms: 146
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites
Hotel Style:
#14 Business Hotel in Winston Salem

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