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Embassy Suites Hotel Winston-Salem

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460 North Cherry Street, Winston Salem, NC 27101
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Embassy Suites Hotel Winston-Salem
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Embassy Suites Hotel Winston-Salem
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401 reviews from our community

Traveler rating
    171
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    47
    31
    26
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129
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greenville, North Carolina
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

I just stayed at the Embassy Suites in Winston Salem for a conference, and I was pleased. I've stayed at this hotel before, but this visit was great. We had a small suite, including a wet bar, table and chairs, living room (with pullout sofa), bedroom with two queen beds, and a bathroom. The furniture was new since last year,... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I could not believe how unprofessional the staff was. I was told early check in was not available when I arrived at 10am. I had no problem with that. BUT, I was told I would be notified if a room became available. The hostess checked my on file phone number, it was a home number, I gave her my cell... More 

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Hinesville, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent place to stay for Wake Forest Graduation or any event. We loved the space in our suite! The breakfast each day was filling and presented everyone something to choose from. This ranged from cereal to omlets cooked to order. We enjoyed our nightly meet at the Managers Reception were our group got together and talked and snacked. We had... More 

Review collected in partnership with Embassy Suites Hotels

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marion il
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

stayed 4 nights-friday to monday-may 15 thru 18. property was heavily booked due to multiple graduations.this is always our first choice in w-s.no major disappointment. was a bit stuffy in hallways, needs paint in places, and one ice machine was inoperative. as we were checking out ,some painting and updating was being done. staff is very friendly and helpful. every... More 

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Gulf Breeze, Florida
Top Contributor
80 reviews 80 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here last fall and I don't remember it being as run down as our visit this spring. Perhaps it was because the hotel was booked for graduation. The elevators broke down several times, the staff was impossible to get over the phone, the toilet and sink backed up for no apparent reason, and the hallways were way too... More 

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Athens, West Virginia
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On our anniversary we decided to do an overnight trip and to visit Winston-Salem in search of seafood. Hubby wanted crab legs and beer and I wanted a nice hotel, so the Embassy Suites it was. Another hotel might have been cheaper, but the extras here are why I chose it. We arrived to find out our room was not... More 

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Augusta, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I was surprised at the spaciousness of the suite. It was nice to sit on a couch instead of the bed being the only place to sit to watch TV or even read a book. The hotel was close to restaurants, so we were able to walk to them. The parking deck was right outside the entrance and that made... More 

Review collected in partnership with Embassy Suites Hotels

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you were able to enjoy our spacious suites with separate room for bedroom. It definitely feels more like a home than a regular hotel room. We hope you will be able to stay with us again in the future! Sincerely, More 

Hanoi, Vietnam
Top Contributor
68 reviews 68 reviews
68 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here briefly while in town on business. The room was large and had a large desk for working with fast wifi -- no problems. This is all I need when in town for business. The facilities are modern and the rooms also have a modern design. The breakfast is nothing special at all, but it had coffee and... More 

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review of Embassy Suites Winston-Salem. I am glad we could be your home away from home when traveling for business. I am glad you were able to enjoy our renovated suites and take advantage of our Embassy Suites complimentary high speed Wi Fi. We hope if your travels lead back to our area, we will see... More 

Lexington, Kentucky
Top Contributor
51 reviews 51 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for two nights in a business trip. The staff was very friendly, helpful and at tentative. The breakfasts were first class and worth an expensive buffet, but was free. In evening drinks and appetizers were included. The room was large and very comfortable. The hotels age is showing but would stay again in a minute.

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am pleased that you were able to experience our brand pillars such as Complimentary hot breakfast buffet, evening reception, and our spacious suites. We hope you will be able to stay with us again soon! Sincerely, More 

West Jefferson, N C, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

This is my second visit to the property.Check in was difficult due to security card machines' inability to properly function. Required a trip back to front desk and extended wait while clerk attempted to create new card. Same thing happened for parking garage card. it too was inoperative. Room was very dated. Last year's stay was the same.This year, toilet... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for taking the time to review our hotel. I regret to hear that you experienced issues during your stay. Please feel free to contact me at your convenience so that I may get further details and we can ensure future guest stays are excellent. Sincerely, More 

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