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All 39 Winston Salem hotels

Embassy Suites Hotel Winston-Salem

3.5 of 5 Hotel   |   460 North Cherry Street, Winston Salem, NC 27101
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76%
Ranked #10 of 39 hotels in Winston Salem
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
erika m
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289 people have reviewed this hotel

Traveler rating
    119
    99
    35
    16
    20
See reviews for
101
27
10
111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Santa Rosa Beach, Florida
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the Winston Salem Embassy Suites for one night after a wedding reception. We chose it because of its close proximity to the reception venue, and the fact that it was $80 a night cheaper than the Marriot across the street. We checked into the hotel after the wedding, left our luggage in the car... More

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1 review
1 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here this past weekend and we were beyond disappointed. After arriving at almost midnight we had a pretty lengthy wait for the only person behind the counter to help us check in. He said they were fully booked so why not have more than one person running the reception desk? The furniture in our rooms... More

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW

For the amount of money that this hotel charges I was expecting a far better experience than the one I had. The couch had questionable brown stains on it and there was no ac (in August) for well over a day. I didn't notice the ac issues until after I checked in. After asking the front desk about the ac... More

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1 review
3 of 5 stars Reviewed 1 week ago

We stayed from Aug 15th -18th. Our room was a two bedroom suite. It was pretty average. One of our bedrooms didn't have a closet, which made storing our clothing difficult. We had to call to have our room cleaned due to the cleaning staff missing our room. Finally, on the 17th, our room was cleaned for the first time.... More

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Rockville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Nice location if you have things to do in WS. Our visit was marked by the fire alarm going off at 3:30am. While these things happen, the staff did not seem to have a sense of urgency either way (fire or not) to solve the problem.

Review collected in partnership with Embassy Suites Hotels

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We are Hilton Honors members and are embarrassed that this property retains its status as a Hilton. It should be removed from the franchise immediately. The staff are kind and courteous, but completely embarrassed at the shoddy state of the hotel. My family and I are in a 2-room suite now, for a pretty hefty price, and here are the... More

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I am sorry you experience issues during you stay and glad we were able to find some resolve why you were still here. Feel free to contact our dedicated staff at any time during the remainder of your stay or in the future. sincerely, More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I love Embassy Suites Hotel but I was not impressed with this hotel. The check in was fast but the front desk staff was unfriendly. The elevators were slow. Out of all of the Embassy suites I have stayed in this was one of my least favorite. The breakfast was okay but not the kind of breakfast you normally get... More

Review collected in partnership with Embassy Suites Hotels

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I am sad to see you experienced issues during your stay. please feel free to contact me at the hotel at your convenience. Sincerely, More

Raleigh, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The room that I was assigned needs updating. It was not up to the standard that I have come to expect from Embassy Suites. The complimentary breakfast was really superior and the staff was courteous and responsive. They were the real jewels in this stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I am glad we delivered excellent service . I am disappointed that our hotel did not meet all your expectations during this stay. Feel free to contact me at the hotel to give further details at your convenience. Sincerely, More

Indian Trail, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel. All of the furniture and fixtures were in good working order. Everything was clean as one would expect. The parking was easy and the pricing reasonable The staff is very friendly and accomodating. Almost what you expect when you think of good old southern hospitality.

Review collected in partnership with Embassy Suites Hotels

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am pleased to see that our staff delivered outstanding service and hospitality during your stay. We hope you can visit us again soon! Sincerely, More

Hingham, Massachusetts
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Management unresponsive to guest problems. Front desk staff poorly trained. Maids are rude and do not clean and resupply rooms adequately. Saw my maid put my pillows on the floor while making the bed! Location is only reason to stay here. Guys who valet park cars are the only proactive and customer service oriented staff in this place. Avoid if... More

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Hotel Winston-Salem

Address: 460 North Cherry Street, Winston Salem, NC 27101
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Winston-Salem 3.5*
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#9 Business Hotel in Winston Salem #12 Family Hotel in Winston Salem
Hotel Class
Official Description (provided by the hotel)
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 
Number of rooms
146

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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