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Embassy Suites Hotel Winston-Salem

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460 North Cherry Street, Winston Salem, NC 27101
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Embassy Suites Hotel Winston-Salem
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Embassy Suites Hotel Winston-Salem
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392 reviews from our community

Traveler rating
    167
    123
    46
    31
    25
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126
39
13
155
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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  • Spanish first
  • Any
English first
  • All months
    (392)
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    (86)
  • Jun-Aug only
    (93)
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    (121)
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    (92)
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West Jefferson, N C, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

This is my second visit to the property.Check in was difficult due to security card machines' inability to properly function. Required a trip back to front desk and extended wait while clerk attempted to create new card. Same thing happened for parking garage card. it too was inoperative. Room was very dated. Last year's stay was the same.This year, toilet... More 

Review collected in partnership with Embassy Suites Hotels

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Durham, North Carolina
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very beautiful!!! It was a Wonderful experience , clean, nicely decorated room with a small balcony overlooking the atrium and a screen to let in fresh air. room. You have to pay for parking. Staff is very professional. The breakfast buffet was excellent. Overall it was just a wonderful experience

Review collected in partnership with Embassy Suites Hotels

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

once a year our families meet half way for a long weekend and this is half way. we have stayed at embassy suites before and have always had great service with a suite suited for our needs. it is nice to get up and start the day with a good hot breakfast and the staff is very friendly.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad our staff took great care of you and your family during your stay. We hope you can visit us again real soon! Sincerely, More 

Lexington, United States
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Couples night out on the town turned into a disaster on our way to the NC mountains. After a night on the town at the Embassy Suites Winston-Salem location, we discovered that the hot water was not currently working in the bathroom. This lasted until late the following morning when it finally started getting at least warm. Then there were... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I do regret to hear that you experienced issues during your stay. This is not up to our expectations. Please feel free to contact me at your convenience. Sincerely, More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

While the hotel was typical of most Embassy Suites the amount of entertainment and restaurants within walking distance was fantastic! Once I arrived at the hotel for the evening I never had to get in my car again until the next morning.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am pleased that you were able to experience so much of what our area has to offer. We hope you can visit us again soon! Sincerely, More 

Hazelwood, Missouri, United States
Top Contributor
86 reviews 86 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a three day seminar to attend in Winston-Salem convention center. I choose this hotel because of its location across the street from the convention center. Walking distance to many restaurants and attractions. Things I did not like was the lighting in the room. I was here for business and need to use my laptop and read documentation. The... More 

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for staying with and for your review. I do regret to hear there were issues with your suite. We will make it a focus so that these issues do not occur. We hope you will be able to stay with us again. Sincerely, More 

Chicago, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Whenever I travel, I try to stay with Embassy Suites for the spacious rooms and great service. The complimentary breakfast here was awesome with the omelette station, and the evening reception was very nice with good snacks and very friendly.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am pleased that you were able to experience so much of what our hotel and the Embassy Brand has to offer. Thank you for staying with us, and we hope you can visit us again soon! Sincerely, More 

Palm Coast, Florida
Top Contributor
101 reviews 101 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel as perfectly located for the wedding we were attending. The nearby arts cafes and theaters were fun an interesting. Our room had a beautiful view of the city. Friendly staff checked us in with ease. Loved the grill staff! Food was fresh and good! Our room had a few problems...hair in the bathroom floor and on the tub.... More 

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I do regret to hear that you experienced several issues during your stay. I know this is not up to our expectations or ours. Please feel free to contact me anytime at your convenience. Sincerely, More 

North Carolina
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is old and outdated. Definitely needs major face lift. The Atrium look went out in the 1980's. With no Windows in the room and a dark wasted 100,000sq.ft outdated atrium it made me think about jumping, never mind about hidous obnoxious loud noise all afternoon

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I do regret to hear that your experiences at our hotel were not up to expectations. Please feel free to contact me at your convenience. Sincerely, More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for a weekend getaway. The hotel was excellent, with a staff more than willing to assist. I really enjoyed the suite , which was roomy. We also enjoyed the downtown restaurants - a variety to choose from.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am pleased that you were able to experience so much of what our hotel and the downtown location has to offer. Thank you for staying with us, and we hope you can visit us again soon! Sincerely, More 

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