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All 39 Winston Salem hotels

Embassy Suites Hotel Winston-Salem

3.5 of 5 Hotel   |   460 North Cherry Street, Winston Salem, NC 27101
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Embassy Suites Hotel Winston-Salem
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Ranked #11 of 39 hotels in Winston Salem
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
erika m
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286 people have reviewed this hotel

Traveler rating
    119
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100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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1 review
3 of 5 stars Reviewed 2 days ago NEW

We stayed from Aug 15th -18th. Our room was a two bedroom suite. It was pretty average. One of our bedrooms didn't have a closet, which made storing our clothing difficult. We had to call to have our room cleaned due to the cleaning staff missing our room. Finally, on the 17th, our room was cleaned for the first time.... More

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Rockville, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Nice location if you have things to do in WS. Our visit was marked by the fire alarm going off at 3:30am. While these things happen, the staff did not seem to have a sense of urgency either way (fire or not) to solve the problem.

Review collected in partnership with Embassy Suites Hotels

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

We are Hilton Honors members and are embarrassed that this property retains its status as a Hilton. It should be removed from the franchise immediately. The staff are kind and courteous, but completely embarrassed at the shoddy state of the hotel. My family and I are in a 2-room suite now, for a pretty hefty price, and here are the... More

Was this review helpful? Yes 1
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I am sorry you experience issues during you stay and glad we were able to find some resolve why you were still here. Feel free to contact our dedicated staff at any time during the remainder of your stay or in the future. sincerely, More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I love Embassy Suites Hotel but I was not impressed with this hotel. The check in was fast but the front desk staff was unfriendly. The elevators were slow. Out of all of the Embassy suites I have stayed in this was one of my least favorite. The breakfast was okay but not the kind of breakfast you normally get... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I am sad to see you experienced issues during your stay. please feel free to contact me at the hotel at your convenience. Sincerely, More

Raleigh, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The room that I was assigned needs updating. It was not up to the standard that I have come to expect from Embassy Suites. The complimentary breakfast was really superior and the staff was courteous and responsive. They were the real jewels in this stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review. I am glad we delivered excellent service . I am disappointed that our hotel did not meet all your expectations during this stay. Feel free to contact me at the hotel to give further details at your convenience. Sincerely, More

Indian Trail, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel. All of the furniture and fixtures were in good working order. Everything was clean as one would expect. The parking was easy and the pricing reasonable The staff is very friendly and accomodating. Almost what you expect when you think of good old southern hospitality.

Review collected in partnership with Embassy Suites Hotels

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am pleased to see that our staff delivered outstanding service and hospitality during your stay. We hope you can visit us again soon! Sincerely, More

Hingham, Massachusetts
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Management unresponsive to guest problems. Front desk staff poorly trained. Maids are rude and do not clean and resupply rooms adequately. Saw my maid put my pillows on the floor while making the bed! Location is only reason to stay here. Guys who valet park cars are the only proactive and customer service oriented staff in this place. Avoid if... More

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We've stayed for our yearly JW Convention in Winston Salem at just about all the hotels around here, none of them compare to ES. From the omelette lady, housekeepers and management everyone had a smile and ready to help you. Superb customer service, very pleasant staff, very clean rooms, exquisite buffet breakfast. Thank you for two great years!!! I look... More

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Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am pleased to see that our staff gave outstanding service during your stay. I am also glad you were able to enjoy our delicious complimentary breakfast. We hope you can visit us again soon! Sincerely, More

Columbus, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I'll continue to stay with this hotel. It was very clean and the staff was courteous and very friendly. Breakfast was excellent and the Manager's Reception was really nice. With a late arrival of 3am, the staff was very accepting and ready to check us in. It was a smooth process. Knowing I was rushing to get my son to... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review of Embassy Suites Winston-Salem. I am pleased that you were able to enjoy so much of what our hotel has to offer. Glad we could be your home away from home when in Winston-Salem. We hope you can stay with us again soon! Sincerely, More

Thompson Station, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was very welcoming and friendly all the way around. Had a great experience. The managers reception was great and the bartenders were fantastic. I ended up eating at the bar for dinner and my salad was great. I'm a Hilton Honors person so I always try and stay at one of their properties. Hilton does a great job... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Randy R, General Manager at Embassy Suites Hotel Winston-Salem, responded to this review

Thank you for your review of Embassy Suites Winston-Salem. I am pleased that you were able to enjoy our evening reception and that our service was excellent. We hope you can stay with us again soon! Sincerely, More

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Additional Information about Embassy Suites Hotel Winston-Salem

Address: 460 North Cherry Street, Winston Salem, NC 27101
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Winston-Salem 3.5*
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#9 Business Hotel in Winston Salem #12 Family Hotel in Winston Salem
Hotel Class
Official Description (provided by the hotel)
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 
Number of rooms
146

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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