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All 39 Winston Salem hotels

Quality Inn & Suites Hanes Mall

2.5 of 5 Hotel   |   2008 South Hawthorne Road, Winston Salem, NC 27103 (Formerly Holiday Inn)
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Quality Inn & Suites Hanes Mall
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Ranked #31 of 39 hotels in Winston Salem
A recent review
4 of 5 stars reviewed 3 weeks ago
Jimmy C Butner, North Carolina
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43 people have reviewed this hotel

Traveler rating
    6
    14
    5
    7
    11
See reviews for
13
9
2
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed in Winston Salem Quality inn. The hotel is so dingy and run down with so less light and dark corners. The refrigerator in the room was broken. Hairdrier was taped together and the sheets were hand sown. Extremely bad experience.

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Butner, North Carolina
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On business in Winston Salem we stumbled on this little gem. The corporate rates they gave us were very good. This is an outside entrance hotel that has a bit of age on it, but the rooms were adequate for the rate. The staff was VERY friendly and helpful, from the day staff to the ones manning the desk in... More

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Brooks R, General Manager at Quality Inn & Suites Hanes Mall, responded to this review

Thank you for taking the time to complete our survey. We will look forward to your next visit with us. More

Cape Coral, Florida
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 13, 2014

The hotel itself was average and ok but was pricey for its condition. I was there for five days recently and my main complaint is that there was no wifi available in the room. I was able to connect inside the lobby, but nowhere outside of there, even on a bench just outside the lobby. I spoke to two other... More

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Brooks R, General Manager at Quality Inn & Suites Hanes Mall, responded to this review

We would like to thank you for taking the time to fill out our survey. We will use your comments to train our staff to the level you expect. All comments are reviwed and action is taken to make sure we provide the best customer service we can. Thank you again for your comments. More

Hyattsville, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2014

This property is worth more than the cost! The rooms are clean, the bathrooms are clean, the service is great and the location is easily accessible. We stayed because my mom was in Forsyth Medical Center, this hotel is across the street. The continental breakfast was the best I have ever had and the cleanest.

Was this review helpful? Yes 1
Brooks R, General Manager at Quality Inn & Suites Hanes Mall, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More

Pittsburgh
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 19, 2013

Location is the strong suit for this inn. It's within walking distance of the medical center, and a quick drive (or a modest hike) to the mall area, with a number of restaurants. (Access roads are a bit confusing, but after a few loops around, you catch on). Parking is ample, and free. Staff are pleasant and accomodating. Room was... More

Was this review helpful? Yes 2
Brooks R, General Manager at Quality Inn & Suites Hanes Mall, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More

Cary, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 10, 2013

I might not have minded staying at this place had the price been lower - say, under $50. (I recently stayed at a Quality similar to this one in Wilmington, and the price was indeed under $50.) However, I had a reward rate, and it was still close to $70! I've stayed in much better, cleaner, and safer-looking Choice Hotels... More

Was this review helpful? Yes 1
Brooks R, General Manager at Quality Inn & Suites Hanes Mall, responded to this review

Thank you for taking the time to fill out our survey. Your comments will be looked at and any improvements will be done. Thank you again for taking the time to fill out our survey More

Rock Hill, SC
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 3, 2013

We made an emergency visit to a cousin in the ICU unit of Forsyth Medical Center, right across the side street from this motel. Coming in last-minute, after 9:00 p.m., the clerk gave great service, looked up our Choice Hotels number, put us in a ground floor unit near other family members. Our King bed room also had a loveseat,... More

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Gail K, Director of Sales at Quality Inn & Suites Hanes Mall, responded to this review

Thank you for taking time out to tell us about your experience here this week. We thrive to make every guest experience a better one. Thank you once again for your stay and hope to see you here again in the future. More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 10, 2013

Terrible service. Disgusting place. Checked in and got to room- the door, which opens to outside- wouldn't close! Stain on sheets. Moved rooms- that door also wouldn't close all the way, shower still dirty, paint peeling off walls. Sheets itchy...bugs??? Just disgusting! Felt very uncomfortable and unsafe. Stuck it out for one night because it was so late, but went... More

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Gail K, Director of Sales at Quality Inn & Suites Hanes Mall, responded to this review

Thank you for taking the time out of your schedule to write a review regarding your recent stay at our hotel. I want to apologize for your inconveniences during your stay. Please know that your feedback is extremely valuable to us and we will utilize your response and continue to focus on making each and every guest experience the best... More

Salisbury, Maryland, United States
1 review
4 of 5 stars Reviewed March 27, 2013

Our track & field team comes every year to compete at Wake Forest University and we have stayed at this hotel each year. Gail in sales does a outstanding job working with us and give us a very good rate for our team. The free breakfast is a big plus for our budget. I would strongly recommend this hotel for... More

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Gail K, Director of Sales at Quality Inn & Suites Hanes Mall, responded to this review

Thank you for taking time out to write about our property. We appreciate your feedback We are working always to go over and beyond any guests experience here. We wish to make each guest experience a memorable and pleasant one. Gail Kolischak Director of Sales More

Walkersville, Maryland
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 26, 2013

We were in W-S for a nearby memorial service and stayed three days. We probably should have moved after the first day but suffered through because of it's location. The facility, a former Holiday Inn, is undergoing renovation. The layout is an older sprawling type complex with what in the spring and fall would be a nice central court yard... More

Was this review helpful? Yes 1
Gail K, Director of Sales at Quality Inn & Suites Hanes Mall, responded to this review

Thank you for taking time out to write about your experience here at our hotel. We thrive to make improvements on a weekly basis. We are located in the medical neighborhood of Winston Salem between I-40 and Interstate 40 2 blocks from Hanes Mall 2nd largest mall in North Carolina. We just got a inspection from our local health dept... More

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Additional Information about Quality Inn & Suites Hanes Mall

Also Known As:
Quality Inn & Suites Hanes Mall Hotel Winston Salem
Quality Inn & Suites Hanes Mall Hotel
Quality Inn And Suites Hanes Mall
Quality Inn Hanes Mall
Quality Inn Winston Salem
Winston Salem Quality Inn
Address: 2008 South Hawthorne Road, Winston Salem, NC 27103 (Formerly Holiday Inn)
Location: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 39 hotels in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Hanes Mall 2.5*
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